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Zen Educate Reviews 

1,828
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 344 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the supportive and friendly staff who genuinely care about their employees' needs. The service is consistently praised for its professionalism and efficiency, with many appreciating the personalized approach and the effort made to match skills with suitable roles. The user experience, particularly with the app, is frequently mentioned as a standout feature, making job management straightforward and convenient. However, some people mentioned difficulties in getting sufficient work requests or experiencing slow responses from recruitment officers, making it hard to get in touch. A few other people also felt that the initial onboarding process could be inefficient, with issues regarding DBS certificates and a lack of clear communication.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing them as friendly, helpful, and... See more

User experience

Consumers find the user experience to be very positive, frequently highlighting the app's ease of use and... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the friendly, helpful, and... See more

Application

People report positive experiences with the app, finding it easy to use, convenient, and well-organized for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Zen Educate is a wonderful agency to work for. I am deeply impressed by kind, friendly and supportive staff who care about their employee needs. They also check regularly how happy you are in yo... See more

Rated 5 out of 5 stars

Working with Carew Academy through Educator Zen.I strongly agree Zen has given me an oppurtuinity to prove my potential .I do appreciate that Carew Academy has shown great interest with me and this is... See more

Rated 5 out of 5 stars

If you are thinking about choosing a new supply agency to support more flexible working opportunities - look no further! Very friendly team - able to accommodate your teaching preference like specifi... See more

Rated 5 out of 5 stars

Zen is a great supply agency to work with. The consultants are really helpful and respond to any correspondence, quickly and efficiently. The app is really easy to use and provides the user with usefu... See more


Company details

  1. #27 of 38 best companies in Recruitment

Written by the company

Zen Educate is a digital staffing platform that connects teachers, teaching assistants, SEN TAs, cover supervisors, and early years educators directly with schools - without expensive agency fees. Sign up, get vetted, set your preferences, and get smart-matched to daily supply, long-term, or permanent roles across London, Manchester, Birmingham, Liverpool and more. Schools save money. Educators earn more. Subscribe for tips on supply teaching, career development, and education staffing. Get in touch: www.zeneducate.com/contact-us


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2k reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(1,828)

321 reviews in the last 12 months

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Rated 3 out of 5 stars

Poor communication

I am leaving this review to give honest and constructive feedback based on my experience working with this agency for over a year.

During this time, I have consistently experienced poor and inconsistent communication. My stated preferences regarding location and availability have frequently been overlooked, resulting in unsuitable job alerts, while local opportunities have not been communicated clearly or reliably.

There has also been a noticeable lack of staff support. Calls often feel rushed, return calls are not prioritised, and concerns are not followed up in a way that makes staff feel valued or properly supported.

I understand agencies operate under pressure, however clearer communication, respect for worker preferences, and a more professional level of staff care would significantly improve the experience.

I hope this feedback is taken constructively and leads to meaningful improvement.

21 January 2026
Unprompted review
Zen Educate logo

Reply from Zen Educate

Hi Sherene, we appreciate you giving us feedback. We understand that seeing roles that don't match your preferences and what you're looking for is frustrating, especially when it feels like your preferences weren't heard previously. We're sorry about that! We see you've updated your work preferences in the app today, so you should receive more suitable requests going forward.

Rated 5 out of 5 stars

Zen Truro

Zen (especially Molly & Ben in Truro) have been great at finding the right sort of work for me recently.

20 January 2026
Rated 5 out of 5 stars

Very good

Rachael was very helpful in finding me a placement that is right for me and she communicates all changes effectively.

20 January 2026
Rated 5 out of 5 stars

Amazing company

Zen have been fantastic in listening to my needs and have been very supportive in finding me appropriate roles.

15 January 2026
Rated 5 out of 5 stars

Look no further!

If you are thinking about choosing a new supply agency to support more flexible working opportunities - look no further! Very friendly team - able to accommodate your teaching preference like specific year groups or areas/schools you want to be considered for. There are lots of daily supply opportunities and also FT/PT longer term roles offered (if that's your bag!) I have been very happy with all my roles so far and I know I will always be well supported by the wonderful Zen team.

14 January 2026
Rated 1 out of 5 stars

Dehumanizing

I had an interview scheduled but I needed to fill out a job application first and in order to do that I had to agree to all the policies and the handbook. The handbook says that for a year after leaving an assignment I can't have any contact with any of the other staff. That told me that I'm not allowed to date or even make friends with other staff while I'm there because once I leave the assignment I I can't see them again. How awful!

12 January 2026
Unprompted review
Zen Educate logo

Reply from Zen Educate

Hello Brian,

Thank you for sharing your feedback regarding our onboarding process and policy documentation. We appreciate you bringing your perspective to our attention. A member of our team will reach out to you directly to discuss your concerns in more detail and provide further clarity on our standard agreements.

Zen Educate Team

Rated 5 out of 5 stars

My Experience


Hi, this is Saleha Zainab from Zen Educate. I'm thrilled to share my experience after working with them for a couple of months. Honestly, Zen Educate is the best company I've worked with in this field. Initially, I was hesitant and confused, but the team's incredible energy, calmness, and cooperative spirit immediately put me at ease. They guided me through the entire process, from onboarding to my first day, with exceptional support. I've completed several shifts and thoroughly enjoyed the work. The team is quick to respond, incredibly helpful, patient, and calm. I'm definitely looking forward to continuing with Zen Educate and hope to stay with them for a long time. Thank you, Zen Educate!"

9 January 2026
Unprompted review

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