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Zen Educate Reviews 1,799

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 359 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly and supportive staff, who are genuinely interested in their needs and provide exceptional guidance throughout the process. The service is often described as professional and efficient, with many appreciating the personalized approach and the ease of managing work. The user-friendly app stands out, making it simple to find and accept jobs, update availability, and access important information. However, some customers also noted issues with communication, such as difficulties reaching staff or receiving slow responses. A few other people also felt that the number of job requests was insufficient or that day rates were assigned without prior discussion, leading to frustration.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their friendliness, helpfulness,... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the app easy to use, convenient,... See more

Service

People report positive experiences with service, with many customers expressing satisfaction with the support... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the agents'... See more

Application

Customers consistently express satisfaction with the app, highlighting its ease of use and convenience for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

If you are thinking about choosing a new supply agency to support more flexible working opportunities - look no further! Very friendly team - able to accommodate your teaching preference like specifi... See more

Rated 5 out of 5 stars

Zen is a great supply agency to work with. The consultants are really helpful and respond to any correspondence, quickly and efficiently. The app is really easy to use and provides the user with usefu... See more

Rated 5 out of 5 stars

I have had a very positive experience with Zen Educate. I really appreciate that everything is done digitally, which makes the whole process simple, efficient, and easy to manage. I especially lo... See more

Rated 5 out of 5 stars

Hi, this is Saleha Zainab from Zen Educate. I'm thrilled to share my experience after working with them for a couple of months. Honestly, Zen Educate is the best company I've worked with in this fie... See more


Company details

  1. #28 of 40 best companies in Recruitment

Written by the company

Zen Educate is a digital staffing platform that connects teachers, teaching assistants, SEN TAs, cover supervisors, and early years educators directly with schools - without expensive agency fees. Sign up, get vetted, set your preferences, and get smart-matched to daily supply, long-term, or permanent roles across London, Manchester, Birmingham, Liverpool and more. Schools save money. Educators earn more. Subscribe for tips on supply teaching, career development, and education staffing. Get in touch: www.zeneducate.com/contact-us


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great communication

Great communication. Helpful and friendly staff. Amazing assembly! It blew my mind.
The children are very lucky to go to Bluecoat.
Thank you

24 April 2026
Rated 5 out of 5 stars

Kieran is lovely

Kieran is lovely, can't believe how quick he found me work, find him very supportive and helpful. Thank you Kieran and Zen

23 April 2026
Rated 5 out of 5 stars

New TA Experience

My experience with Zen has been really positive. Heather has been amazing and so helpful, I have full confidence in her ability to match me with jobs that would suit me. Heather was also very efficient at booking me a job, the process for this was seamless. Zen & Heather provided me with links and details about the job, which enabled me to explore and learn more about the school I was going to with ease. We shared feedback about my day afterwards which I really appreciated.

The Zen app is both convenient and simple to use, setting up my profile was quick and easy to do. The app also has training available so you can refresh your skills at any time which is really helpful!
I would recommend Zen to friends, family and anyone looking for a career in education.

22 April 2026
Rated 5 out of 5 stars

They are all updated on time

They are all updated on time. So it's easy to do everything. Specially their service. They are make sure that I will arrive on time or not. Text me to take all important documents with me.

22 April 2026
Rated 5 out of 5 stars

Hi zen team

Hi zen team
I’m happy to share that I’ve had a very positive experience working with the school. The school also received me very well, and I felt welcomed and comfortable in the environment. It has been great experience overall.

20 April 2026
Rated 5 out of 5 stars

My experience working with Zen Educate…

My experience working with Zen Educate has been exceptional. They provide all necessary tools within a robust platform to enhance their staff's skills. Zen Educate is among the few organizations that prioritize their staff's well-being and professional development. Regarding education, they are highly professional, endowed with extensive knowledge and unshakeable skills. Their services are easy and quick, e.i app platform.

13 April 2026
Rated 5 out of 5 stars

I have really appreciated the support…

I have really appreciated the support and work I have been given. I was nervous at 1st as I have always been in a permanent employment, however I have been allocated work since I joined Zen Educate and Matt has been brilliant.

13 April 2026
Rated 1 out of 5 stars

Avoid this company

Avoid this company , I am an experienced Cover Supervisor. Decided to go back Into teaching . I have had an Enhanced DBS in the U.K. for 15 years . I am on the update service misplaced my certificate & applied on Zen Educate DBS . Cerys in Cardiff confused with my name & very unprofessional. I provided all the paperwork the right to work in UK born here . And it’s been an absolute joke & very rude tone . Gone with another Agency sorted in 2 mins . Advice really need to listen & I have so many emails explaining. Been painful .

13 April 2026
Unprompted review
Zen Educate logo

Reply from Zen Educate

Hi Clair, we're looking into this and have escalated this internally. The Regional Director for the Wales office will contact you.

Rated 1 out of 5 stars

Worst agency to work for!


After an incident, I have been chasing managers and they are hiding like mice! More than a month I have been passed from one person to another while they are taking their holidays with the money of the teachers who work for them (they keep 40% of the salary that appears as your daily rate!, for literaly No service in return). Not to mention, I was even provided with a fake email when I told them I wanted to file a formal complaint.

4 April 2026
Unprompted review
Zen Educate logo

Reply from Zen Educate

Hi there, we are having trouble identifying who you are, and we want to look into this for you. If you can email our dedicated Customer Support team on support@zeneducate.com with the subject line “Trustpilot Review - Zoya”, we will look at that immediately.

Just to make sure that you have the right information, Zen operates on a flat fee, so the more a school pays, the more our educators earn - this is something we are very proud of. We also handle all complaints at support@zeneducate.com. There’s no need for you to submit a separate one as once we hear from you we will treat it as a complaint and respond in accordance with our Complaints Policy.

Rated 5 out of 5 stars

Overall my experience with Zen has been…

Overall my experience with Zen has been positive. Setting up my profile has been easy to do and all questions that I’ve needed support with has been answered by the Zen team. The profile didn’t take long to get set up and everything was explained to me fully.
Overall I’m impressed with Zen.

27 March 2026
Rated 5 out of 5 stars

Onboarding was relatively quick and…

Onboarding was relatively quick and easy including a digital interview and training session. The app is intuitive and user-friendly and invitations to work give useful information and allow you to turn down a role, giving reason and also letting you opt out of future requests - valuable if, for example, the distance is too far to travel. There is also an additional small financial incentive when you join and online training modules available.

31 March 2026
Rated 5 out of 5 stars

Simple to use

I am finding the system for being told about upcoming positions really helpful and simple to use. It gives you the choice to accept/decline work to suit your needs. Better than lots of phone calls.

1 April 2026

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