Site a bit slow, switching from different pages and also could do with a function to highlight what info you are missing to move on to next step. However good variety and very clear photos and info on... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fluidity round the site. Couple of things for improviement: 1) When you filter and click into a car, enusre the filter is still on when you click 'back'. There some occasions the filter was rem... See more
Company replied
Overall a good experience and the best part was that they have all the latest cars in the list. Only downside is that the website is not user friendly it needs some modifications so that sorting and f... See more
Company replied
Thie review is for order proces only. Straightforward - All done in 15mins. It took me a day to decide I was going to do this. I relied on what was presented - the filters worked well and a call... See more
Company replied
Company details
Information provided by various external sources
The UK's leading independent leasing, fleet management and vehicle outsourcing business. Are you a driver? Please direct queries to our customer service team.
Contact info
Number One, Great Exhibition Way, Kirkstall Forge, LS5 3BF, Leeds, United Kingdom
- 0344 848 6462
- hello@zenith.co.uk
- www.zenith.co.uk
4.1
Great
2k reviews
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Replied to 95% of negative reviews
Typically replies within 48 hours
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Still no car after 4 months (projected delivery 2-3 months)
Ordered a car through my work scheme, projected delivery July-August. Now mid Sept and still no car. Have had emails to say the car is in final checks and then others say it's still on order. Emailed customer service and no response after 24+ hours. Quote number 11218808. Not good enough.
11 May 2026
Unprompted review
Reply from Zenith Vehicle Contracts
Hi there and thank you for your feedback. We're sorry to hear about the delays and the conflicting updates you've received regarding your vehicle order.
We understand how frustrating it must be to have been provided with an anticipated delivery timeframe and then receive inconsistent information about the status of your order, particularly when you're also waiting for a response from our Customer Services team. While lead times are estimates, you should be kept informed of any changes and I am sorry you have not yet received a reply.
I have requested some further details from you so that we can look into this further.
Jonny@Zenith
I had never leased a company car before…
I had never leased a company car before so contacted the customer service number and spoke to Thomas. I told him about my non negotiables and he was able to find brands of cars and also provide some tips on what to search for. This really helped in deciding my choice. Great communication and customer service.
11 September 2026
Unprompted review
Reply from Zenith Vehicle Contracts
Hi Sarah,
Thank you for the 5 star feedback! We're delighted to hear that Thomas was able to support you through your first company car leasing experience. Finding the right vehicle can feel daunting at first, so it's great to know his advice, guidance, and recommendations helped you narrow down your options and make a confident choice.
We'll be sure to share your kind feedback with Thomas. Thank you again for choosing Zenith, and we hope you enjoy your new car!
Jonny@Zenith
Very slow turn around and lack of…
Very slow turn around and lack of communication about timelines
5 September 2026
Reply from Zenith Vehicle Contracts
We're sorry to hear you found it a very slow turn around. If you require further assistance on the matters, please reach out to your dedicated account manager and we can help rectify any issues. Ian@Zenith
Zenith neglected to focus on my safety
The call handler at Zenith was aware that I was stranded alone on a narrow verge of a 60 mph road in the wind and rain following a tyre blowing out but wanted to discuss my thoughts on the reason for the blown tyre ahead of arranging the needed help.
10 September 2026
Unprompted review
Reply from Zenith Vehicle Contracts
I'm sorry to hear you felt that your safety was neglected on the call. With any breakdowns, you should have been able to call through to the AA directly, and we're sorry that you weren't put through. We can certainly look into this matter if you reach out to our customer service team. Ian@Zenith
Really easy to use and understand
11 September 2026
Reply from Zenith Vehicle Contracts
Thank you for the 5 stars! We're glad to know you found it easy to use and understand. Ian@Zenith
easy to use website
easy to use website, could do with better range of used cars as delivery time of new cars, 6 months for my first choice put me off new.
11 September 2026
Reply from Zenith Vehicle Contracts
Thank you for the feedback! I'll provide the feedback to our used car team to let them know. Ian@Zenith
Better UI or a way to extract all the information correctly would make this uber
Ordering itself is fine but the score reflects the experience on the web portal (for info its a green car scheme from company).
The not so good:
* There is an indicative price on the initial page with the car and you would expect this to be the lowest trim / max length. However it can be vastly out and once in and configuring you can obtain a far lower quote from the main page. Sure this leads to missed opportunities.
* The 'offer' shows but it provides absolute no details and in some cases this could be free charger or credit or just a cheaper than normal rate. But there no way of knowing without emailing out. (In fairness and emails have responded and provided information really quickly).
Once order placed, seems ok and just the above that could make it a slightly better experience. Having an all in 1 price for everything is a great plus.
How could it be improved
The sorting of the car process and filtering. Add each trim to low, mid, standard, ultra type of thing or key aspects (heated seats).
Then provides a more accurate list of the cars with the correct pricing for initial pick.
3 September 2026
Reply from Zenith Vehicle Contracts
Thank you for the feedback! We will certainly advise the relevant team so they are aware of the matters you have raised regarding the web portal. Ian@Zenith
Never would I deal with this…
Never would I deal with this organisation again. Their order status website displays incorrect information, It took nearly 3 months to receive a car ordered in June that was supposedly in stock! As it transpires the vehicle was manufactured in November 2025! Their telephone support are not to be trusted! I am beyond livid! Check other reviews before you use this company. I will definitely urge others who work for my organisation not to use Zenith!
9 June 2026
Unprompted review
Reply from Zenith Vehicle Contracts
Thank you for sharing your feedback. We're sorry to hear about your experience and understand your frustration regarding the delays and communication you received.
We appreciate that the information provided during the order process did not meet your expectations, and we recognise the impact this has had on your confidence in our service. We take comments such as yours seriously and continuously review our processes to improve both communication and the customer experience.
We'd welcome the opportunity to discuss your concerns further and review what happened. Please contact our Customer Services team with your details so we can investigate this for you.
Ian@Zenith
Brilliant hassle free experience quick…
Brilliant hassle free experience quick and easy
3 September 2026
Reply from Zenith Vehicle Contracts
Thank you for the 5 stars! We're happy to know that you found the process hassle free! Ian@Zenith
Very helpful and always supportive to…
Very helpful and always supportive to every question
1 September 2026
Reply from Zenith Vehicle Contracts
Thank you for the 5 stars! We're glad to know our team were helpful and supportive. Ian@Zenith
Very Happy
Site a bit slow, switching from different pages and also could do with a function to highlight what info you are missing to move on to next step. However good variety and very clear photos and info on cars
8 September 2026
Reply from Zenith Vehicle Contracts
Hi Matthew, thank you for taking the time to share your feedback.
I'm pleased to hear that you found the vehicle information and photos clear, and that you were happy with the range of vehicles available. I also appreciate your comments regarding the site's speed and the suggestion to highlight any missing information needed to progress to the next step. Feedback like this helps us identify opportunities to improve the user experience. Michelle@Zenith
fantastic customer service and…
fantastic customer service and extremely smooth process
7 September 2026
Reply from Zenith Vehicle Contracts
Hi there. Thank you for your 5-star review.
I'm delighted to hear that you experienced excellent customer service and found the process extremely smooth from start to finish. Providing a straightforward and hassle-free experience is something we strive for, so it's great to know we've met your expectations.
Jonny@Zenith
Worst lease company ever..
Worst lease company ever...
Several issues during the 3 year
- a car repair taking over 3 months with little help from Zenith, used a substandard repair company that gave car back with steering issues.
-No feedback from complaints, just paid lip service to my 100 calls.
At end of contract they charged me to collect and then an extra £73 to drive the car 170miles instead of 80miles.
Other work colleagues have suffered similar issues.
Long and short of it is they are ok unless you have a car issue, but will extract money from you at every opportunity.
4 September 2026
Unprompted review
Reply from Zenith Vehicle Contracts
Hi Ian,
Thank you for taking the time to share your feedback. I'm very sorry to read about your experience and appreciate the frustration this has caused over the course of your agreement.
I understand your concerns regarding the length of time taken to repair your vehicle, the issues you experienced following the repair, and your dissatisfaction with the support and communication you received while trying to resolve matters. We recognise how disruptive being without your vehicle can be, particularly when repairs are prolonged, and I'm sorry that our service did not meet your expectations during this period.
I'm also sorry to hear that you were unhappy with the charges applied at the end of your contract. While collection and excess mileage charges are applied in line with the terms of the agreement, I can see that my colleague, Aaron, is currently reviewing the end-of-contract charges you have queried and will be in contact with you directly regarding his findings.
We value all customer feedback, and your comments will be shared with the relevant teams as part of our ongoing efforts to improve both our communication and overall customer experience.
Jonny@Zenith
I liked how easy the booking/ordering…
I liked how easy the booking/ordering process was. However, I was unsure about the delivery timeframe, as no delivery information was provided.
27 August 2026
Reply from Zenith Vehicle Contracts
Hi Nur,
Thank you for taking the time to share your feedback.
I'm pleased to hear that you found the booking and ordering process straightforward. However, I'm sorry that you were left feeling unsure about the delivery timeframe.
We do provide an estimated lead time during the ordering journey, but I appreciate that this may not always provide the level of clarity users are looking for, particularly if there are changes or limited updates during the order process. We understand how important it is to have visibility of when your vehicle is expected to arrive, and your comments will be shared with the relevant teams as we continue to review and improve our communications.
Jonny@Zenith
Easy to order
Easy to order. Prices weren't too bad so ordered a car for when my current lease ends.
3 September 2026
Reply from Zenith Vehicle Contracts
Hi Craig, thanks for the 5 stars! We're delighted to hear the ordering process was easy and that you found our prices competitive. We appreciate your order and look forward to getting you into your new car when your current lease comes to an end. Michelle@Zenith
Reply from Zenith Vehicle Contracts
Hi Kevin, thanks for the 5 stars and your kind feedback. We're delighted to hear you were pleased with the prompt service! Michelle@Zenith
The order was cancelled in error without communication
The order was cancelled in error, I wasnt advised of this, called Zenith because no one had contacted me where i was advised to wait for the dealer to call on the Tue, no one called, I called back, to then be told the order had been cancelled. this now means i need to renew the order get it approved and start again resulting in 4 weeks lost time. really poor on all fronts.
21 August 2026
Reply from Zenith Vehicle Contracts
Hi Benjamin, thank you for your feedback. We're sorry for the frustration caused by the cancellation and the lack of communication. I can see our Customer Service team is currently supporting you with your queries, and we appreciate your patience while this is being resolved. Michelle@Zenith
Reply from Zenith Vehicle Contracts
Hi Andrew, thanks for the 5 stars! We're pleased to hear that you found our communication excellent and our response times quick. We look forward to assisting you again. Michelle@Zenith
Reply from Zenith Vehicle Contracts
Thanks for the 5 stars! It's good to know you found the service easy to use! Ian@Zenith
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