Site a bit slow, switching from different pages and also could do with a function to highlight what info you are missing to move on to next step. However good variety and very clear photos and info on... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fluidity round the site. Couple of things for improviement: 1) When you filter and click into a car, enusre the filter is still on when you click 'back'. There some occasions the filter was rem... See more
Company replied
Overall a good experience and the best part was that they have all the latest cars in the list. Only downside is that the website is not user friendly it needs some modifications so that sorting and f... See more
Company replied
Thie review is for order proces only. Straightforward - All done in 15mins. It took me a day to decide I was going to do this. I relied on what was presented - the filters worked well and a call... See more
Company replied
Company details
Information provided by various external sources
The UK's leading independent leasing, fleet management and vehicle outsourcing business. Are you a driver? Please direct queries to our customer service team.
Contact info
Number One, Great Exhibition Way, Kirkstall Forge, LS5 3BF, Leeds, United Kingdom
- 0344 848 6462
- hello@zenith.co.uk
- www.zenith.co.uk
4.1
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good selection of cars with competitive…
Good selection of cars with competitive packages
15 July 2026
Reply from Zenith Vehicle Contracts
Hi Charles, thank you for your review! We are glad to hear of your feedback on our selection! Sam@Zenith
Reply from Zenith Vehicle Contracts
Hi Paula, thank you for your feedback and the 5 stars! We're pleased to hear that you found the site easy to access and straightforward to use. We appreciate you taking the time to share your experience with us. Michelle@Zenith
Didn't get a call back.
Didn't get a call back.
Incorrectly quoted my mileage now you want me to pay more.
Send email with personal data to an incorrect email address.
14 July 2026
Reply from Zenith Vehicle Contracts
Hi Steven, I am sorry to hear about the issues you have experienced, particularly in relation to not receiving a call back, concerns regarding your mileage being quoted incorrectly, and your personal data being sent to an incorrect email address.
I appreciate how frustrating these issues must have been.
We would be happy to investigate your concerns further. If you would like us to review the matter, please contact us at complaints@zenith.co.uk with your details and any relevant information, and a member of the team will be pleased to assist. Michelle@Zenith
My dealings with zenith from start to…
My dealings with zenith from start to fimish was fantastic.
14 July 2026
Unprompted review
Reply from Zenith Vehicle Contracts
Hi Neil, thanks for the 5 stars and for taking the time to share your feedback. I am delighted to hear that your experience was fantastic from start to finish. We are committed to providing the highest level of service throughout the customer journey, so it is great to know that we met your expectations. Michelle@Zenith
Salary sacrifice car woes
Salary sacrifice car. Have had major issues with the car, it has had to go back to the dealer multiple times with issues, including where it just stopped in the middle of the road with a drivetrain fault. It is now back in the garage with another fault. I have lost faith in the car. Another issue is the car was hit by a third party when parked and unattended. I provided zenith with the full details of the third party. Now they are taking my excess from me claiming their insurers are saying they have no third party to claim against. Absolutely shocking service. I cannot wait for this lease to be over so I can walk away from them. Avoid at all costs.
14 July 2026
Unprompted review
Reply from Zenith Vehicle Contracts
Hi Peter, I am sorry to hear this. If you would like us to look into this further for you, please contact us at complaints@zenith.co.uk Michelle@Zenith
Mal is SO helpful
14 July 2026
Reply from Zenith Vehicle Contracts
Hi Grace, thanks for the 5 stars! We're delighted to hear that Mal was so helpful. We know how important it is to receive support from someone who is knowledgeable and approachable, and it's wonderful to know that Mal made such a positive impression. We'll be sure to share your kind comments with them. Michelle@Zenith
A really clear and straightforward…
A really clear and straightforward process.
The site was easy to use and all options were clear.
13 July 2026
Reply from Zenith Vehicle Contracts
Hi Oliver, thanks for the 5 stars! We're delighted to hear that you found the process clear and straightforward, and that the website was easy to navigate. It's great to know that the available options were presented in a clear and understandable way. Michelle@Zenith
Reply from Zenith Vehicle Contracts
Hi Sathiya, thanks for your feedback and the 5 stars! We appreciate your comments and will continue working to provide a positive experience. Michelle@Zenith
Great Omni-Channel Experience
Sales support from Lewis underpinned the nuanced aspects of vehicle choice and cherished plate assignment, helping to make the overall customer journey slick within varying channels of choice!
3 July 2026
Reply from Zenith Vehicle Contracts
Hi Craig, thanks for your feedback.
I'm pleased to hear that Lewis was able to support you throughout the vehicle selection process and with the assignment of your cherished plate. It's great to know his assistance helped make your experience smooth and straightforward.
I will ensure your comments are passed on to Lewis. Michelle@Zenith
Easy to book and clear description of…
Easy to book and clear description of the car, the benefits associated with it. Process is quite quick.
2 July 2026
Reply from Zenith Vehicle Contracts
Hi Debarati, thanks for the 5 stars! We appreciate you taking the time to share your experience and are delighted that the process met your expectations. Michelle@Zenith
Poor service from start to delivery
Poor service for start to delivery. Ordered a used car. Delivery of car was particularly poor. Car was not prepared at all. Zenith did provide compensation which was not at a level I was happy with. Speaking to colleagues they experience similar issues.
16 June 2026
Reply from Zenith Vehicle Contracts
Hi Zeeshan, Thank you for your feedback. We're sorry to hear that your experience, particularly the vehicle preparation and delivery, did not meet your expectations. We appreciate you taking the time to share your comments, as feedback like this helps us identify areas where we can improve our service. Michelle@Zenith
Fantastic support from the team…
Fantastic support from the team regarding delivery timelines thank you.
The website was also great to use and easy to understand!
29 June 2026
Reply from Zenith Vehicle Contracts
Hi Sophie, thank you for taking the time to share your feedback.
We're delighted to hear that the team provided fantastic support and kept you well informed regarding delivery timelines. It's also great to know that you found our website easy to use and understand, as we continually strive to make the customer experience as simple and straightforward as possible.
We really appreciate your kind comments and will ensure your feedback is shared with the team. Michelle@Zenith
Such an easy website to navigate…
Such an easy website to navigate across. Nothing was to complicated.
6 July 2026
Reply from Zenith Vehicle Contracts
Hi Hazel, we're delighted to hear that you found our website easy to navigate and straightforward to use. Making the process as simple and user-friendly as possible is important to us, so it's great to know we've achieved that for you. Michelle@Zenith
Lack of communication
My car order was rejected but I wasn't notified until I phoned to check two weeks later.
19 June 2026
Reply from Zenith Vehicle Contracts
Hi Allen, Thank you for your feedback. We're sorry to hear that you weren't informed when your vehicle order was rejected and that you only became aware of this after contacting us two weeks later. We understand how frustrating this must have been, and we appreciate you bringing it to our attention.
Your comments will be shared with the relevant team as we continually look for ways to improve our communication and customer experience. Thank you for taking the time to let us know about your experience. Michelle@Zenith
Pleasant experience
Good morning, just a quick reflection on my experience with Zenith.
I've been hopping on and off the website for some time, trying to make a decision. Layout and usability of the site made it really easy, gave me most of the information I required and in case of any questions, team on the other end was very responsive, supportive and knowleadgable.
Service was easy to use and pretty straightforward, communication is great and so far with my journey into the ordering process I cannot fault any single bit.
I have not yet received my vehicle, so perhaps it may be too early to say, and as it stands I would give it 10/10.
Thank you.
28 June 2026
Reply from Zenith Vehicle Contracts
Hi Stefan, thank you for your kind feedback. We're delighted to hear that you've found the website easy to use and that our team has been helpful, responsive and knowledgeable throughout the process.
We're pleased your experience has been so positive so far and look forward to ensuring the rest of your journey, including delivery, is just as smooth. Michelle@Zenith
Very simple process although still…
Very simple process although still waiting for delivery date
26 June 2026
Reply from Zenith Vehicle Contracts
Hi Barry, we're pleased to hear that you found the process simple. We understand that you've already been in touch regarding your vehicle delivery, and we appreciate your patience while this is being progressed. Michelle@Zenith
Smooth start to the process
Just wanted to give a shout out to Thomas Quinn, its been my first experience with Zenith and ordering a car and he couldn't of been more helpful. Prompt with responses and really informative making the start of the process smooth and easy. Thanks.
1 July 2026
Unprompted review
Reply from Zenith Vehicle Contracts
Hi Danielle, we really appreciate you taking the time to leave us a review and 5 stars too! It's really great to hear such positive colleague feedback & I'll ensure to pass this onto Thomas's manager. Thanks again & hope you enjoy your new vehicle once it's ready for delivery! James@Zenith
Always helpful and responsive
23 June 2026
Reply from Zenith Vehicle Contracts
Hi there, thanks for leaving a 5 star review, we appreciate your feedback! James@Zenith
Broadly ok
Broadly ok. Very difficult to log into the portal. Give hyperlinks to take you to the right area. Team very good.
20 June 2026
Reply from Zenith Vehicle Contracts
Hi there, I'm sorry to hear you encountered difficulty when attempting to log into the portal, however it's great to hear the team were on hand to assist. Please feel free to reach out should you experience any issues in future. James@Zenith
Easy and User-Friendly Website
Easy and User-Friendly Website. Any correspondence has been easy and quick.
28 June 2026
Reply from Zenith Vehicle Contracts
Hi Ryan, it's great to read your feedback on our website. Thanks for leaving us a 5 star review! James@Zenith
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.