Site a bit slow, switching from different pages and also could do with a function to highlight what info you are missing to move on to next step. However good variety and very clear photos and info on... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fluidity round the site. Couple of things for improviement: 1) When you filter and click into a car, enusre the filter is still on when you click 'back'. There some occasions the filter was rem... See more
Company replied
Overall a good experience and the best part was that they have all the latest cars in the list. Only downside is that the website is not user friendly it needs some modifications so that sorting and f... See more
Company replied
Thie review is for order proces only. Straightforward - All done in 15mins. It took me a day to decide I was going to do this. I relied on what was presented - the filters worked well and a call... See more
Company replied
Company details
Information provided by various external sources
The UK's leading independent leasing, fleet management and vehicle outsourcing business. Are you a driver? Please direct queries to our customer service team.
Contact info
Number One, Great Exhibition Way, Kirkstall Forge, LS5 3BF, Leeds, United Kingdom
- 0344 848 6462
- hello@zenith.co.uk
- www.zenith.co.uk
4.1
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 48 hours
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A simple process
A simple process, once I'd reviewed the FAQ on the website which covered all my initial queries.
12 May 2026
Reply from Zenith Vehicle Contracts
Hi Martin. I am happy to hear the process has been simple, with the FAQs covering all queries. Any further queries throughout your time with us, please do reach out and we will be happy to assist. Hopefully we can provide you an excellent service, to obtain 5 star feedback in the near future. Jonny@Zenith
Everything worked exactly as promised
Everything worked exactly as promised, in a timescale that exceeded expectations.
26 April 2026
Reply from Zenith Vehicle Contracts
Hi Kerry and thanks for 5 stars! I am pleased that everything has occurred as promised, especially with a timescale that has exceeded expectations. Jonny@Zenith
Reply from Zenith Vehicle Contracts
Hi Grzegorz. Please could you provide some further context, as we will happily look into this for you? I can see that you contacted us following a missed call, where we have checked-in with our sales team where the call is likely to have originated. With the extra information we can ensure we respond to your queries as efficiently as possible. Jonny@Zenith
Easy online experience
Easy online experience, visual and textual guidance , rapid short listing facilitated , pulled the pin now , v.excited.
14 May 2026
Reply from Zenith Vehicle Contracts
Hi Simon and thank you for the 5 stars! I am happy to hear that the online experience is easy, with guidance and filtering options that assisted with your selection. We look forward to assisting you throughout your journey. Jonny@Zenith
Choosing a car couldn't be any easier…
Choosing a car couldn't be any easier and great selection!
15 May 2026
Unprompted review
Reply from Zenith Vehicle Contracts
Hi Linda. I am pleased to hear that choosing a car has been easy and you received a great selection to choose from. We look forward to your journey with us, where we can hopefully obtain a 5 star review in the future. Jonny@Zenith
Clear and simple to use.
6 May 2026
Reply from Zenith Vehicle Contracts
Hi Lewis, thanks for the 5 stars and positive feedback! Michelle@Zenith
Reply from Zenith Vehicle Contracts
Hi Jeremy, thanks for the 5 stars. Pleased to hear you found the process very easy and very efficient! Michelle@Zenith
Easy process to use
Easy process to use. The only improvement would be in providing an estimated delivery date and providing more information on the forthcoming vehicles.
5 May 2026
Reply from Zenith Vehicle Contracts
Hi Leo, thanks for your feedback. We will pass this along to the team! Michelle@Zenith
Reply from Zenith Vehicle Contracts
Hi Max. I am so sorry to hear that you have not received effective communication and the level of customer service we expect to provide. I understand that you are seeking updates on a delivery date, where we are looking into this for you. I have asked the team if they can obtain a further understanding on your order progression and give you a call ASAP. Jonny@Zenith
Wonderful Mini Aceman
Wonderful Mini Aceman
Ordered an instock car that took longer to arrive than I would have expected for one that was already manufactured but the whole process once delivery was confirmed was great. Absolutely perfect service and great communication thereafter.
1 May 2026
Unprompted review
Reply from Zenith Vehicle Contracts
Hi Mrs Holden, thanks for the 5 stars. I'm sorry your car took longer than expected but pleased to hear the positive feedback about the service and communication after! Michelle@Zenith
Our company uses Zenith for our car scheme - Do not use
If you leave your company this is a nightmare to unpick. The "terminiations team" also dont respond in a timely manner.
Think very carefully about a car scheme before signing up with Zenith
11 May 2026
Unprompted review
Reply from Zenith Vehicle Contracts
Good Afternoon, we are sorry to hear of your experience. We have requested further information from you, alternatively if you could please reach out to us at Complaints@zenith.co.uk, we can review this further with yourself. Sam@Zenith
Took 3 weeks to set up
Took 3 weeks to set up, website/portal didnt work even at check out. Poor communication and company showed zero urgency.
12 May 2026
Reply from Zenith Vehicle Contracts
Good Afternoon, we are sorry to hear of your experience. If you could please reach out to us at Complaints@zenith.co.uk, we can review this further with yourself. Sam@Zenith
Reply from Zenith Vehicle Contracts
Good Afternoon, thank you for your review and the 5 stars! We appreciate your feedback - Sam@Zenith
NO CAR NO CONTACT NO APOLOGIES
Car was being delivered on Friday took a day off work ,at 4 o'clock I tried to call the logistics company ,No answer. Then I call Zenith who assured me they would get back in contact with an update. No call back no vehicle & still no call back 1st thing Monday morning with explanations or apologies. Very poor
23 April 2026
Reply from Zenith Vehicle Contracts
Hi Steven. I am so sorry to hear of this experience and that you have not been provided an update this morning. I have reached out to the team to ask that they make contact with you urgently, along with providing an update on your vehicle delivery. Jonny@Zenith
It was very easy to navigate the site…
It was very easy to navigate the site although I'd have preferred a lot more pictures or videos of the cars on the site so that I don't have to go through the extra effort of looking up cars online.
8 May 2026
Reply from Zenith Vehicle Contracts
Hi Samuel. I am happy to hear the site is easy to navigate, but I am sorry that there is not enough media provided for the vehicles. I will feed this into the team for future development. Jonny@Zenith
Like
Like - the range
Dislike - not having URLs to the models linked to manufacturer's website
9 May 2026
Reply from Zenith Vehicle Contracts
Hi there. I am pleased to hear that you like the models available, but I am sorry to hear that our website did not meet your needs. It can be difficult to provide a link to a manufacturer's website, as if there are any changes on their end it could disrupt functionality. However, thank you for this feedback and we take this onboard for future improvement, in the event there is a means for this to be implemented we understand the benefit this would provide. Jonny@Zenith
Reply from Zenith Vehicle Contracts
Hi there, thanks for the 5 stars. Glad you found the site easy to use and user friendly! Michelle@Zenith
Great service
26 April 2026
Reply from Zenith Vehicle Contracts
Hi Alison, very pleased to hear this! Michelle@Zenith
Such ease of use on the website
Such ease of use on the website, very easy to build your car to what you would like
6 May 2026
Reply from Zenith Vehicle Contracts
Hi Andy, thanks for the 5 stars and positive feedback! Happy to hear you found the website easy to use. Michelle@Zenith
Price increased over £200 a month net…
Price increased over £200 a month net compared to quote through scheme
6 May 2026
Reply from Zenith Vehicle Contracts
Hi James, sorry to hear this. If you would like us to look into this for you. please reach out to us at complaints@zenith.co.uk Michelle@Zenith
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