Update to review (below): Z Gallerie responded to me after I posted the review below and was extremely helpful in arranging a return of the navy blue pillows. Here are my comments to them: It... See more
Company replied
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Review summary
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Reviews shaping this summary
I pre-ordered an item, it wasnt shipped at the promised time, I decided to cancel my order because I found something else. I have been calling and emailing this company for days and since the order... See more
Company replied
The item that arrived broken due to the fact it was very fragile but was quickly replaced and resent to us with the option of having a refund instead. However when the second one arrived it was in per... See more
Company replied
Z Gallerie has excellent customer service! Hazel and Josh have both been amazing! ...and not to mention their white glove delivery service-- amazing! They delivered my furniture, two weeks earlier t... See more
Company details
Written by the company
Anything but ordinary. Step into our world of inspiration, get lost in the details and turn your home into a work of art.
Contact info
139th Street 1855, 90249, Gardena, United States
- 424-999-4626
- yourvoice@zgallerie.com
- www.zgallerie.com
4.0
Great
467 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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I ordered two sconces
I ordered two sconces. I only received one. I’m waiting for the second one. I don’t know why they didn’t come together other than that the sconce is gorgeous.
27 January 2025
Unprompted review
Reply from Z Gallerie
Dear Tania Fellus，
Thank you for sharing your experience with us. We sincerely apologize for any inconvenience this may have caused. Your satisfaction and trust are very important to us, and as soon as we saw your review, we immediately began investigating the matter.
Upon checking, we found an order under your name that includes one sconce, which was delivered on January 24th. However, we are not certain if this is the order you are referring to. If you could kindly provide your order number, we would be happy to look into this further and assist you in resolving the issue as soon as possible.
Please feel free to reach out—we are here to help!
Best regards,
Z Gallerie Customer Service
BUYER BEWARE
If Zgallerie wants to improve service to your customers you need to stop outsourcing. My package arrived on 1/22 and the item was broken into many pieces in the box. I called your customer service department and was asked to send pictures, which I did in 10 minutes.
7 days later and 10 emails, to 3 different representatives, I'm still waiting for the return label. This has been the worst online shopping experience I have ever had and will never order from Z again. I also called my credit card company and filed a dispute for $114.00. I will be contacting the Better Business Bureau to file a complaint.
22 January 2025
Unprompted review
Reply from Z Gallerie
Dear Robin Popst，
First and foremost, please accept our deepest apologies for the frustration and inconvenience you’ve endured. This experience falls far below the standard of service we aim to provide, and we are truly sorry for the challenges you faced in resolving this issue.
We want to assure you that your feedback has been taken with the utmost seriousness. Upon reviewing your case, we immediately processed a full refund for your order, which should reflect in your account within 5-8 business days. The damaged item is yours to keep or dispose of as you wish—no return is necessary.
We deeply regret the breakdown in communication and the inefficiency you encountered with our team. This is not the level of care our customers deserve, and we are implementing stronger quality controls for packaging and shipping, as well as retraining our customer service representatives to ensure faster, more seamless resolutions in the future.
Your feedback is a catalyst for improvement, and we are committed to rebuilding your trust. If there’s anything further we can do to address your concerns, please don’t hesitate to reach out to us.
Thank you for giving us the opportunity to make this right and for holding us accountable.
Sincerely,
Z Gallerie Customer Service
I’m very pleased with everything I…
I’m very pleased with everything I ordered. All items arrived in mint condition.
27 January 2025
Unprompted review
Reply from Z Gallerie
Dear Dawna Turner，
Thank you so much for taking the time to share your experience! We are absolutely delighted to hear that you are pleased with everything you ordered and that all items arrived in perfect condition. Knowing that we were able to meet your expectations truly means a lot to us.
Your support and kind words are greatly appreciated, and they inspire us to continue delivering high-quality products and excellent service. We strive to create a seamless and enjoyable shopping experience for our customers, and we are so grateful for the opportunity to serve you.
We look forward to assisting you again in the future and hope to bring you the same level of satisfaction with every purchase. Should you ever need any help or have any questions, please don’t hesitate to reach out—we’re always happy to assist!
Thank you once again for your trust and support. We truly appreciate it!
Best regards,
Z Gallerie Customer Service
I love ZGallerie
I love ZGallerie. I prefer their look in my house. My recent shipment came with the mercury candle damaged. I got it on sale at $18, so I didn’t feel the need to complain about it. Everything else arrived in good condition. I am disappointed, because I really wanted that candle, now I can’t use it. They shipped it in its own box, I ordered several pillows. I wish they would have packed it with those to provide extra protection.
23 January 2025
Unprompted review
Reply from Z Gallerie
Dear Crystal Young
Thank you for your continued support and for sharing your feedback with us. We’re truly sorry to hear that your mercury candle arrived damaged.We completely understand your disappointment, especially since you were looking forward to using it.
Upon reviewing your order, we see that a full refund, including taxes, has already been processed for the item. We understand this may not be the resolution you were hoping for, and we deeply regret that we didn't provide the outcome you desired. However, we sincerely appreciate your understanding and the kindness you've shown during this process.
We also appreciate your suggestion regarding packaging, and we will certainly pass this along to our team to improve the way we pack fragile items in the future. Your insights help us enhance our service, and we’re grateful for your honesty.
Please feel free to reach out to our customer service team—we’d love the opportunity to assist you further. Your satisfaction is very important to us, and we want to ensure you have the best possible experience with Z Gallerie.
Best regards,
Z Gallerie Customer Service
Looks expensive
Looks expensive! Great quality! I get a lot of compliments on these items.
29 January 2025
Unprompted review
Reply from Z Gallerie
Dear Rebecca Abernethy，
Thank you so much for your wonderful feedback! We're delighted to hear that you’re enjoying your purchase and that the quality has met your expectations. It’s even better to know that you’re receiving so many compliments—nothing makes us happier than knowing our customers feel great about their selections!
We truly appreciate your support and your kind words. If there’s anything we can do for you in the future, please don’t hesitate to reach out. We look forward to serving you again!
Best regards,
Z Gallerie Customer Service
Happy Customer
I ordered dinner plates and a comforter set and received my shipment quickly. It came two days prior to the expected date. The items looked exactly as presented so I’m very happy with my purchase.
25 January 2025
Unprompted review
Reply from Z Gallerie
Dear Natasha M，
Thank you for sharing your experience! We’re thrilled to hear that your order arrived even earlier than expected and that you’re happy with your purchase. It’s wonderful to know that the dinner plates and comforter set met your expectations and looked just as presented.
Your satisfaction means a great deal to us, and we truly appreciate your support. If you ever need anything in the future, we’re always here to help. We look forward to serving you again!
Best regards,
Z Gallerie Customer Service
Great style
Great style . Excellent customer service.
Price very very reasonable.
23 January 2025
Unprompted review
Reply from Z Gallerie
Dear Parisa Navi,
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you are satisfied with our great style, excellent customer service, and very reasonable prices. Your satisfaction is our top priority, and it's wonderful to know that we've met your expectations.
We'll continue to strive for excellence and work hard to ensure that every customer has a fantastic experience with us. Your support means a lot, and we look forward to serving you again in the future!
Thank you once again for your wonderful review. Have a fantastic day!
Best regards,
Z Gallerie Customer Service Team
Really happy with my purchases from Z…
Really happy with my purchases from Z Gallerie. Really happy they're still around and seem to be doing well. On this website you only hear from the upset disgruntled customers, rarely do the happy customers speak up, well I am here to say thank you! I'm a repeat customer and love Z Gallerie!
21 January 2025
Unprompted review
Reply from Z Gallerie
Dear Chiowa,
Thank you so much for taking the time to share your kind words and positive experience with us! Your satisfaction and happiness mean the world to us, and we are truly grateful to have you as a valued repeat customer.
We completely agree that happy customers often go unnoticed, so your heartfelt message truly brightens our day and inspires us to keep pushing forward. Your support is our greatest motivation, and we will continue to work hard to overcome any challenges and enhance your shopping experience with us.
We are thrilled to know that you love Z Gallerie and that we have been a part of creating beautiful spaces for you. We look forward to being by your side in the future and helping you bring even more beauty into your home. Can't wait to see what beautiful spaces we will create together next!
Warm regards,
Z Gallerie Team
I purchased a large gold apple decor…
I purchased a large gold apple decor for $41.99 (plus $44.95 shipping) and received what appeared to be a used one. Numerous scratches. Too many to count. I asked for a refund or exchange. They offered $8.40 refund!
20 December 2024
Unprompted review
Reply from Z Gallerie
Dear Customer,
We sincerely apologize that your experience did not meet your expectations. We are committed to learning from your situation and improving our services.
Could you please provide us with your order number or any other relevant details associated with your purchase? This will help us expedite the process of addressing your concerns. Unfortunately we are unable to locate your order based on the information here.
We appreciate your patience and understanding as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Z Gallerie Customer Service
Don’t sign up for their promo code- there is none
They just want your contact info- phone and email- for marketing purposes.DON’T SIGN UP FOR THEIR 15% PROMO CODE, because there isn't any! A link for a promo code for signing up brought me to the website and no code. Misleading. I contacted them and they gave me the runaround- told me sign up for texts and email and I’d get 15% off. Duhhhh- i did that and never got one, which was the exact reason I contacted them in the first place!
11 December 2024
Unprompted review
Reply from Z Gallerie
Dear Susan Stasse,
Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience you experienced. Your feedback is incredibly valuable to us, and we deeply regret the frustration caused by the issue with the promo code.
We have escalated the matter internally to ensure that our promotional processes are reviewed and improved. To address your specific concern, we’ve sent you a follow-up email that includes a resolution and a token of our appreciation for bringing this to our attention.
Please rest assured that we are committed to providing a better experience moving forward. Thank you again for your patience and understanding.
Sincerely,
Z Gallerie Customer Service Team
Do not use this store
Do not use this store. Since it went online it has went to hell. Terrible customer service and I never received an item and they would not refund me. It was ridiculous and terrible customer service. Don't do it.
12 December 2024
Unprompted review
Reply from Z Gallerie
Dear Tiffany Wynn,
We sincerely apologize for the negative experience you’ve had and deeply regret the frustration this has caused. Recently, we have encountered challenges with logistics delays and missing shipments, and we are actively working with our shipping partners to locate and expedite deliveries.
Regarding your specific case, we are truly sorry for the delay in processing your refund. Please know that we have prioritized your refund request, and it has now been processed. Kindly check your email for the confirmation details.
We value your feedback and are taking steps to improve both our logistics and customer service processes to prevent such issues in the future. Your satisfaction is important to us, and we hope to have the opportunity to serve you better next time.
Thank you for your patience and understanding.
Sincerely,
Z Gallerie Customer Service
My vase arrived broken today
My vase arrived broken today. No resolution
10 December 2024
Unprompted review
Reply from Z Gallerie
Dear Customer,
We sincerely apologize for the inconvenience caused by the broken vase and the lack of resolution to your issue. Customer satisfaction is our top priority, and we deeply regret that this has been your experience.
Unfortunately, we were unable to locate your order using the information provided. Could you please share your order number or any details related to your purchase? This will help us resolve the matter as quickly as possible.
We truly appreciate your patience and understanding, and we are committed to making this right for you.
Kind regards,
Z Gallerie Customer Service Team
Email：customerservice@zgallerie.com
Terrible customer service!!! Employees cost me 1500 bucks
After purchasing over 5k in furniture, 2 days later, most items became 30% off and another 60% off. (For a savings of at &1500 just 2 days later). When calling Z gallerie for a price adjustment, the rep did not have authorization to do so. (Which is odd) why require a whole other department for this? During this initial call, the rep did not advise me all price adjustments will be refunded in a store credit. If that was the case, I would have cancelled my order right then and there and re-purchased it bc it had not shipped.
Since Z gall required the rep to send a “message” to the other department - this process took 36 hours. Finally, they called me back to tell me it was approved however - in a form of a store credit. During the 36 hours of Z galleries delay - my item “shipped to their warehouse” which really was a tracking label only created at this time. But, now, they refuse to refund the items for me to re-buy w/ the discount bc they want to charge a 25% restocking fee. All of this could have been avoided had the customer service rep just set expectations. And more importantly, I could have cancelled the order at that time. Saved my 1500 bucks and repurchased everything. Essentially, their employee and process cost me 1500 bucks. When escalating the call , the supposed supervisor just repeated himself over and over. Store credit. Blah blah. Dan from California doesn’t listen. Z gallerie wouldn’t provide a number to reach someone that actually could assist. They don’t take phone calls per “Dan”. It seems z gallerie is only interested in taking my money one way or another. I guess this is why our local store closed. Clearly they are on the decline and this experience shed light on this. I’ve been buying furniture with them for over 15 years. This is / was the last time only bc of this experience!
2 December 2024
Unprompted review
Reply from Z Gallerie
Dear Melissa Newton,
Firstly, please accept our apologies for the delay in our response, due to our recent sales promotions, our consultation volume has surged to a peak. We fully understand the importance of timely communication, especially when it comes to resolving issues such as yours. We have now prioritized your case and will ensure it is handled swiftly and efficiently.
Regarding the price adjustment, we apologize for any confusion or misunderstanding that may have arisen. Our policy to issue refunds in the form of store credit, as it provides a faster and more convenient way for customers to use their refund. However, we recognize that this was not clearly explained to you during your initial call, and for that, we are truly sorry.
We have received your latest request and are currently verifying the specific causes of the issue. We will provide a satisfactory response as soon as possible. Please rest assured that we are taking your concerns seriously and are committed to resolving them.
Thank you for giving us the opportunity to address your concerns. We hope to continue serving you in the future with better service and satisfaction.
Sincerely,
Z Gallerie Customer Service
I had an absolutely terrible experience…
I had an absolutely terrible experience with Z Gallerie. I ordered my product months ago, and after waiting SIX months, it finally arrived—far later than promised. The worst part, however, was their customer service. I honestly don't know why they even have a customer service department because all they do is provide empty answers and no resolutions. Every time I reached out, I got nowhere.
At the end of the day, my only option was to dispute the charge with my bank. Once I did that, Z Gallerie suddenly found a way to ship my item. It's clear that their priority is not customer satisfaction, but rather avoiding issues until forced to act.
Save yourself the frustration—skip the customer service, and go straight to your bank to dispute the charges if you ever find yourself in a similar situation. Z Gallerie has lost a customer for good.
4 June 2024
Unprompted review
Reply from Z Gallerie
Dear Amanda McRae,
We sincerely apologize that your experience did not meet your expectations. We take customer satisfaction seriously and strive to provide timely and effective solutions to any issues that arise. We are committed to learning from your situation and improving our services.
Could you please provide us with your order number or any other relevant details associated with your purchase? This will help us expedite the process of addressing your concerns. Unfortunately we are unable to locate your order based on the information here.
We appreciate your patience and understanding as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Z Gallerie Customer Service
CANCER AND REPRODUCTIVE HARM WARNING
I have purchased a lot of home decor from Z Gallerie. I recently discovered that a lot of the items gold, silver, and even the blue Prism candle holders that I absolutely love have Cancer and Reproductive harm warning labels on the bottom of them. In the store the price is listed on a tag near the item, so there is no need to look under for a price or anything else. It's deceptive! To have purchased so much and have to throw them out without a refund or an exchange is absurd! Failure to warn customers about the harmful materials they are bringing into their homes is horrible! I understand that they did as required by law, but to fail to post it visible lets me know that the profit supersedes the customer's well-being!
29 November 2024
Unprompted review
Reply from Z Gallerie
Dear Chaney,
Thank you for reaching out with your concerns. Based on your message, it seems you may be referring to the Proposition 65 (P65) warning on the product packaging.
The P65 warning is a precautionary requirement intended to inform consumers about the presence of even trace amounts of certain substances. This ensures transparency and awareness, even when the risk is minimal.
Please be assured that our products have undergone strict safety testing and comply with all relevant standards. When used as intended, they are safe and pose no risk to your health.
If this does not address your specific concern or if you have additional questions, please feel free to share more details to customerservice@zgallerie.com, and we’ll be happy to assist further.
Best regards,
Z Gallerie
Julius E from online customer service…
Julius E from online customer service is an absolute terror. So rude not helpful when I wanted to return my online throw within the policy window. He needed a clear explanation which I gave him. I told him the color was so much darker and this item didn’t look new at all. It appeared used. He proceeded to ask for a picture and give me a hard time. Then I sent the image. He then said he can’t help me and he needs another photo. Like Get a life you work for z gallery customer service
Then a while later after my dispute Jason A fork the team lead says oh hi Shay remove the dispute and we’ll take back the throw like are you kidding me? After 8 emails back and forth for over a month kick rocks
15 August 2024
Unprompted review
Reply from Z Gallerie
Dear customer,
We sincerely apologize for the negative experience you had with our customer service. We understand how frustrating this situation has been for you.
We want to assure you that we have taken your feedback very seriously. Recently, we conducted a thorough review of the agent you mentioned, as well as our entire customer service team. We are addressing the behavior that does not align with our values of excellent service, and corrective measures have been taken. Additionally, we are revisiting our processes to ensure that such situations are handled more smoothly in the future.
Thank you for bringing this to our attention, and we truly hope to make it right going forward. Moving forward, we welcome any suggestions or feedback you may have about our service and products. Your insights are valuable to us and will help us continually improve our service quality.
I was a loyal customer for over 20…
I was a loyal customer for over 20 years and the store has turned into a complete and utter scam. I will NEVER order a thing from the Z gallerie ever again. We ordered a rug that showed up that looked nothing like it did online. We called the very next morning. I emailed pictures to customer service, all we want is our shipping labels to be sent to us so that we can return the item and get a refund, and it has been nothing but getting the runaround from them. From “escalations” to “investigations.” For three days now, I have not only called and emailed to put it in writing. What investigation do you need to do when you’re simply wanting to return a product the very next day and get your refund??? This company is a complete fraudulent scam. I will be disputing the charge.
27 September 2024
Unprompted review
I wish I could leave 0 star for this…
I wish I could leave 0 star for this company. It takes them more than 6 months to ship any item and when it comes, the package always miss important parts. When you bring it to their store they refuse your return saying you have to do it online. But when you contact their customer service no one picks up the phone. When you email them they refuse to send you the missing part, replacing or refund the item. They’ll run out of business with this customer service. Don’t order anything on their online store if you don’t want to lose your money.
1 September 2024
Unprompted review
BEWARE!!
BEWARE!!! DO NOT ORDER FROM Z GALLERIE!
You will never get the items you order and when you call to find out when they will be delivered, you will get the run around. When I placed my order, all of the items were in stock and ready to ship. This is part of their scam. I'm still waiting for a refund four months to the date. Calls are outsourced to the Philippines and they just repeat the same thing over and over every time you call.
24 September 2024
Unprompted review
This place is ridiculous
This place is ridiculous. I ordered a dresser May 30th and it said would be delivered on June 20th (the only reason I ordered). It is September 23rd and I have yet to receive my dresser. I have spoke with probably 15 different people at the customer service number and no-one has an answer but that it was shipped end of June and they do not know. I just have to wait for the carrier to contact me. WHAT!!! With all the technology no-one in the company not even a supervisor can give me ETA. I have asked for refund $2200 several times and all they say is it's been shipped so we can't refund you. Been shipped when, where to whom because I sure don't have it. I am beyond pissed and in touch with an attorney.
22 September 2024
Unprompted review
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