Z Gallerie Reviews 

HORRIBLE! The website is absolute crap, logins never work (haven't for OVER A MONTH), customer service is clueless or simply doesn't care, and a few items that were supposed to get delivered were not and sat at a terminal for OVER A MONTH until we pushed them to deliver it. After multiple attempts at receiving a refund for damaged goods and items that never shipped- nothing! Used to like Z Gallerie, but it has turned to complete and total crap. WILL NEVER ORDER HERE AGAIN! Seriously guys, get your stuff together!

How do I give this miserable company 0 stars? If you want a terrible experience just dare to purchase anything from Z Gallerie. We had a dresser delivered damaged on three separate occasions. They now owe my wife and I money but refuse to settle. You can call their so called help desk only to get a person who acts like they give a crap. They are clearly coached to get you off the phone while promising to get back to you with some sort of resolution. It’s nothing but empty promises. Do not order anything from this company.

If I could provide negative stars to this company I would. I ordered items back in January, and it still has not shipped nor can they tell me the ETA. Had a different order with a damaged dresser and it took several phone calls and emails to try to reach a reasonable resolution for a free replacement. They expected me to Fedex a 800 lb dresser at my cost for something I received damaged. They are not helpful and tell you they will get back to you, they never do. I am still waiting on 2 orders and a refund. It is a headache and I will never purchase again, it is a shame after being a long term customer.

Ordered a lamp that took over 2 months to receive. It was missing several parts. When I called customer service they said that I would receive resolution in a day or two. It has been more than 2 weeks. I was a customer of theirs for over 20 years. The obviously don’t care about that so I will find a new business to shop with. Also filed a claim with BBB.

Terrible customer service. I placed an order in June and three weeks later the order has not shipped yet. You never receive a tracking # even though they claim that the carrier is fedex

I purchased a quilt, shams, and a throw pillow for $355.06. Shipping (standard) was $49.95. I paid using PayPal. When I received the items, they were not the quality that I expected (the material was very cheap/poor quality, looked like I had gotten it at Walmart for less than $100. To return, I had to send it back with tracking information ($69). My tracking information noted delivery on June 10. I did not receive my refund until July 3rd, and that was only after a string of emails asking for updates and threatening to file a complaint with PayPal.
When I finally got my refund, they only refunded $355.06. So - I ended up paying $118.95 out of pocket in order to see how poor of a quality of a product it was. Very Disappointing.

I ordered over $400 of decorative items for my home and Z Gallerie kept extending the arrival date. When I called the customer service number, the automated message provided a number to call, but it was the SAME number that was dialed. I sent an email and and after several exchanges, someone finally said the order was cancelled and I’d get a refund in 7-10 days. That time has passed and no no one is responding. I finally just disputed with my credit card.

Appears to be an ongoing theme!

Order placed in February then backordered twice. Finally received damaged items 2.5 months later. Returned for replacement which took over 30 days to receive and it was damaged. I even suggested they use better packaging, as the box was torn and there was no support for product. It was wood and it was split and scraped in several places.

After about 4 follow-up emails asking for some type of compensation, I was told it was final sale (it was not -it was 50% off and no where did it ever state final sale) and it was now no longer available.

However, they offered a 10% discount on a future order.

I was also told they are under new management.

What a joke! Z Gallerie is closing stores and with customer service like this, the online will probably close as well. Maybe TJMAXX will purchase inventory as the full-price products are too high!

Also, I feel terrible for employees having to write "canned" language responses.

Z Gallerie - you just lost a 20 year customer! BTW the item cost under $100 ($20 was shipping). If you would have even offered $20. I will be sharing my experience.

I tried to order the Kendall chair at z gallerie over Memorial Day weekend. I received a text stating I had 25% off the Kendall Skirted DIning Chair. I tried to order it online but it would not give me the discount. I therefore called customer service to place the order. They would not honor the price. After further discussion the representative offered me 20%. I asked to be connected to a senior manager and was connected to Ricardo Martinez. Not only would he not honor the 25% but he reneged on the original 20% I was offered earlier in the phone call. I then emailed customer service with a screen shot of the text on May 24th. I received a ticket number 2024052463004084 but no response at all. I sent another email today and was given another reference number 20421. How can they offer something in writing and then reneg? Also, how can you take back an offer on the phone. I was very professional and curtious when speaking to Mr. Martinez but he was very flippant and disrespectful. Z Gallerie if you are reading this I would appreciate a response.

No wonder they’re bankrupt (again)..
🤬 My order from May is still “awaiting fulfillment” and now expected in August!
I tried to contact customer service, and a message comes on that there are no agents available. Guess I’m out $250. What a scam!

Abysmal customer service. Had to call them 6 times. Product always being fulfilled. No updates. Wanted over $100 in shipping and cannot tell us when it’s coming. We waited 3 weeks. Cancelled ordered and stopped credit card transaction. No wonder they closed their stores.

This place is horrible. I placed an order twice and kept getting an error message and kept getting refunded. I ordered during Memorial Day weekend and was hoping to receive the same discount since their system is glitchy and the customer service guy said to call customer service which is so dumb because he is customer service. Then I emailed zgallerie and called them and no response. What a sh i tty company no wonder their location was removed at the mall.

Unable to make a price adjustment on their Labor Day sales one day after purchasing an order. The company is such a stickler for everything, especially when it comes to doing what is right for customers. I will no longer shop here again. Poor customer service, strict fees and policies, just a HORRIBLE company overall. Do not spend your hard earned money with this company. It makes sense why they went bankrupt.

This is one of the worst companies I’ve ever dealt with. I only wish that I had read the reviews before purchasing from them. I ordered 2 wall sconces from this company, their website is so terrible that I didn’t think the order had gone through. So, I went ahead and ordered again, well the first order did go through and I received it on March 24th then the second order arrived on March 25th. I did not open the second box I immediately went to FexEx and returned the second box. I was given a tracking number from FedEx and I tracked it to make sure that Z gallery had received it and they did. It cost me $47.40 to send it back. Now Z gallery will only credit me for one sconce See even though the box was never opened. For the 2 Sconces it cost me $125.92 plus the $47.40 to send it back they will only credit me $53.00 so it has cost me $120.32 for absolutely nothing. Please folks DO NOT ORDER FROM Z GALLERY!!!!!

I ordered two matching (diptych) prints, part 1 and part 2 in Jan and received confirmation for both prints. A month later, in the middle of the night, I got a "flash" text (I think from the vendor) saying "We received your cancellation request". But, I had NEVER requested to cancel any of the prints. The next day, which also happened to be the delivery date, I called ZGallerie and spoke to Jose who could not find any so called "cancel request" but (coincidentally) informed me that only one of the prints was available for delivery. Since both matching prints were required for my design plan, I told Jose that I could not accept just the one "matching print" Jose agreed to cancel the order give me a full refund of $1555.60 (and even gave a confirmation #) since he too, could not find that they had previously informed that one print was no longer available. But when I called again about not receiving the refund, another rep who was very rude, Ricardo, said I would still have to pay the $299 shipping charge for both prints. I explained that I am a senior citizen and cannot pay $299 shipping charge, he hung up on me! I called back several times, each time waiting for over an hour for someone to answer. But it's always Ricardo and when I ask to talk to a manager in Corp. Ricardo says "he is the only one who can assist me". I have contacted the BBB and the State Attorney General as I am still waiting for my refund.

Order # 0607396IFHQ...THIS COMPANY IS CHEATING PEOPLE! On 6/7/2023 we Purchased a Sofa from Z Gallery store for $3,807.84 In September, they sent the wrong sofa. We immediately went to the store, where salesperson Chelsy made a call to corporate, and told us that we had the option to hold on to this sofa ( since we had given away our previous sofa the day before the delivery), and that the correct sofa would be sent tby November 2023.

In November, we were told December! In December, we were told January! In January we were told Feb! In Feb, we were told MAYBE April! At that point, my wife and I called, and told them that we were tired of being strung along, and that we wanted to cancel our order, and get our money back, and that we would order a sofa from another store. We were told that as soon as they picked up the sofa, we would get our money refunded to our credit card! I went ahead, and ordered another sofa from another store where, obviously, I had to pay upfront. I was ok with that, since I was told numerous times that I would be refunded by Z Gallery!

They picked up the sofa last week. I emailed them today to check on the status of my $3800 refund. This afternoon, an employee named Fernando Hernandez replied to me telling me that because the did a restructuring bankruptcy back in October, they can only give me a store Credit!!!

This is completely shady, and underhanded, as I was ALWAYS told, all the way to Feb 2024, that I could get my money refunded. All the conversations are recorded on their end, where we asked several times if we would get our money back.

This is not $38, or even $380, but almost $4000 that this company, who is still in business online, is refusing to refund me!

My wife really liked the style of the sofa, and was willing to be patient. Had we been told before Oct, that there was a slight chance that this could happen, we would have cancelled our order... they strung us along, and waited until the sofa was in their possession to tell me this today.

Date of experience: March 24, 2024

They had a sale on curtains. While I was trying to shop I kept getting an error message. I called the following day and the person in customer service was rude. He said he will talk to his manager and call me back. Never did months later. This company has always been wishy washy. Now that they got bought out. It seems by a bigger scammer company.

People!!!!pay attention!!!
DO NOT ORDER ANYTHING FROM Z GARRIES!!!!!
I had to file small claim against them!
I ordered a sofa a d a end table in Stempber 2023 and paid in full.
By November, no delivery. By December, Z Garries filed bankruptcy. By then, they post my deliver will be in December. Then 2 weeks later post deliver will in January 2024. Then post delivery will be in April 2024!!!!
I emailed them several times with no response.
I called them to asked for refund, took the call all the way to the so call supervisor and their same answer was we can NOT refund me. Nothing they can do. Keep waiting that was their response. Keep waiting .......
They have no intention to delivery my order that is why the delivery date keeps changing 🙄
At that point, I decided to file a small claim against Z Garries! I hired Berto Legal services to file a small claim.
After I filed the small claim, I also hired Berto legal services to served Z Garries Corp and the store both.
The day after they got served, I received a call from a dilvery company that they ready to delivery my order!
What the F!!!! Took me 4 months battle and file suit to get their attention. Unbelievable. They just a scam! No intention to delivery my order.
They keep sending email AD and keep taking people money but no intention to delivery any products.
How many people Iike me got scammed by Z Garries!!!
At that time, I already order new sofe else where and received my order.
File a small claim court that is what you need to do to get your money back.
Contact Bertol Legal services and Mr. Albert will help you!!!!
DO NOT ORDER ANYTHING FROM Z GARRIES. IS A SCAM SIN E THEY ALREADY FILED BANKRUPTCY!!! THEY JUST GOING TO TAKE YOUR MONEY AND TELL YOU TO XXXXOFF!

I ordered a bed June 2023 and the bed was delivered in September 2023 broken. The delivery company Tuscany advised me to take the broken bed while I wait for a new one and Z-Gallerie coated it as me refusing the bed for no reason. The second bed arrived December without hardware. The delivery company Tuscany said they would come back once the hardware arrived and that they didn’t know how long it would take. I called Z Gallerie yesterday and they are telling me I can’t get no hardware because I didn’t call 7-10 days from when the bed was delivered back in December. I told them I didn’t have my hardware and can I get my hardware delivered with white glove service that I paid for. I spoke with Ricardo and Diana yesterday and nothing was resolved but that they can’t help me and I’m stuck with a bed that’s not put together. A $2500 investment with no hardware. Richardo came up with all the reasons that it was my fault instead of fining reasons to resolve my issue. Both representatives had the worse customer service I have ever received in my lifetime. If you are a smart individual, I wouldn’t shop at this store at all.

My experience w Z Gallerie regarding an order was very disappointing & frustrating, until I met R., one of their customer service representatives. Once he understood my issue he got right on it and managed to get it resolved. I am grateful Z Gallerie has competent people on staff like R., and he's restored my faith in them as a company.

Update: Adria G - thank you for your reply recognizing your wonderful customer service agent. However, ZGallerie is still sitting on the refund I have been owed since Nov 2023. Now I have no choice but to downgrade my review of ZGallerie. (It has nothing to do with your wonderful agent who has tried hard to fix the situation he stumbled into.)