Ziggo Gebruikers Reviews 

REDICULOUS SH!T COMPANY WITH PROMISING HIGH SPEEDS AND WE NEVER GOT THEM BAH

I REALLY HOPE THIS COMPANY DIES A SLOW DEATH WITH GLASSFIBER COMING TO US MORE AND MORE

Expensive and unreliable, provides apps in own language with channels (I am referring to the italian TV app) which don't even work. The italian app stopped working since Friday and apparently ziggo does not even know how to fix the problem, and can't help. I will soon withdraw from the subscriptions and will probably change provider as soon as I get a chance. For those who still have to choose I warmly unrecommend ziggo.

Does not work, messed up my home network. Horrible experience.

Ziggo is a seamless experience for me. Installation is pure plug and play. Internet speed is reliable and connectivity is 24x7. After a year the modem broke down (this is cheap stuff, like with all Internet providers) and I got a replacement the next day already. Will move house in a couple of weeks and will post how Ziggo supports that.

Absolutely disgraceful company, have been having terrible trouble with the connection for months. You call them to assist and all they can do is reset which fixes the problem for a few hours then knocks off again. Also their billing department is a shambles. Order an extra subscription with 50% off for the first four months but they never applied the discount when you contact them to fix it they say they will but the next month you have the same problem and on and on until you cancel it. You pay the correct amount every month but your bill is always wrong so they send you reminders so you tell them they are wrong and they agree to fix it. You then cancel the extra subscription because it’s too much hassle and they forget to do it so they try to charge you for an additional month which you don’t pay of course because you cancelled the service and have proof of this and then even when they agree that the bills where all wrong they add an extra 25euro to your latest bill as you were late paying the excess that they mistakenly charged you and worse again they stand by that charge and refuse to remove it from your bill. Do yourself a favor and avoid like the plague.

Stop spamming and focus on the quality of your service instead

Calling an old customer 21:20 in the evening with the question why we ever left ziggo...perhaps that is 1 reason enough.

It is a long story, thet begun with me calling ziggo on the last day of august, to inform we were about to move house. The person on the phone convince me to buy a subscription for Vodafone and upgrade to a sneller internet connection. 250 mb for 69 euro/month. They were supposed to send a new router and the mediabox to watch tv. After 5 hours of calls with customer support ( you know you pay a lot to call them, right?) I manged to have only the router, identical to the previuos, but no sign of the MediaBox. After more than one months, enless phone calls, 2 visit form "technicians"...still to square one.

The very worst customer service i've ever experienced. We got a debt collection requirement on 170€ in a very stressful period. We KNEW we had paid everything we were supposed to, but since it was a dept collection requirement we decided to just pay it and then find out and fix it later. That showed to be the worst decision ever done, because Ziggo does NOTHING to help out!! First, I called them every day for a week to find out what the bill was for. They did not know and said it had to be a mistake done by the debt collection requirement company. The debt collection company was 100% sure it was requested by Ziggo and could even prove it. Ziggo still said that they never asked them to send us that since it was nothing wrong with our payments. After many more days where I tried to communicate through both phone and facebook we found out where the mistake was. When we ordered the internet box from them in August 2019, the box never showed up. We called to ask where it was and it turned out they registered the internet and sent the internet the wrong address. The lady in the phone said she would cancel the subscription and send a new one to the right address. The internet subscription was never cancelled and they, obviously, never received payment for it. It was therefore sent to a debt collection requirement company and we paid. You would have thought that this was the end of the story as they now found the reason and can just pay us back, but it's not. After this they stopped answering. They constantly write "someone will contact you soon", but that never happens. I have never been this frustrated on a company before. 1700 Euros is a lot of money for a student.