Ziggo Reviews 

Bought a ziggo internet package, received well, but could not connect it (issues at my house), so i called to ensure i could cancel free within the 14 days. I was told on the phone on 07/12/23 by the ziggo customer service that all was cancelled and i will not be charged, and i will receive a box to send back equipment.

1 month later i receive a bill for 67€. I call ziggo customer service, and is told "I can see that the cancellation was requested, but it didn't work. Try to cancel the direct debit from your side, and I will make sure all is cancelled for you." I insisted to ensure it will actually work this time, and i was told yes it will work. 2 week after, i receive no cancellation email, I got charged 67€ for a service i was told was cancelled twice by their own customer service.

This is borderline fraud, so i will take the necessary legal action. But be aware, while service was great for setup, the cancellation is different.

I've been a Ziggo customer for a very long time, but the Ziggo prices skyrocket at the moment. I called them to ask for a better price. and subsequently hung on the phone for 45 minutes. I tried to explain dat my current subscription is substantially more expensive than KPN. But Ziggo wouldn't budge. And tried to start a discussion with me about the internet speed, where I already told him that I only called about the high price. At the end the employee advised me to change to KPN. I thought that would be a great idea and I hung up. Ziggo is € 551,- more expensive on a yearly basis than its competitor KPN. What an absolute fail this is.

Edit (my comment to Ziggo's reaction) : Ziggo offered a price discount of € 10,- on the monthly subscription fee. No more. So they are still € 35,- more expensive than KPN. No other financial alternative was given. The 100 mbit comparison is not representative, because I wanted a 1 Gbit connection. At the moment I have a 200 bit subscription, and Ziggo is still more expensive. KPN offers more for less, and there is no technical difference. I am not interested in Odido.

After all the Ziggo employee advised me to take KPN himself. I have been a customer for over 20 years now, and I am extremely disappointed. I don't want anything for free. I just want a decent price and I don't want to beg for it every year.

351 / 5.000
Unfortunately, I had to terminate my subscription even though I didn't want to deal with it because of the very high prices and insufficient discounts it offered to its existing customers. I called customer service a few times but the offers they offered were very inadequate. I had to pay 20-30 euros more per month for almost the same package and no solution could be found for this.

We finally installed the new Next Mini mediabox and it comes with hardcoded ads when what you're watching is paused. There is no way to opt out of these ads. Ziggo made up the losses from 2023 in the first quarter of 2024 and only increased the profits since then. This was apparently not done in a client-friendly way. Considering looking for a different provider unless the ads on a subscription we pay for already are removed.

They rip off loyal customers and cancellation process is a real headache and costs soooo much money. Better stay away and not sign a contact in the 1st place.

Buy up the rights to broadcast football that was supposed to be on the public channel, and then broadcast it in such a way that people are tricked/forced into watching the only club that they themselves happen to be the shirt-sponsors of, Ajax, I'd rather drink acid than watch Ajax voluntarily, all the while not informing the viewers the matches have been moved to different channels, DURING THE MATCH!
Absolutely scandalous, heinous, disgustingly biased behavior of a company that is supposed to be unbiased.
Oh, and their internet connectivity is as reliable as a loaning money to a crackhead, so is their so called "connectbox", for a price that competitors can beat by 2x, so yea.. Avoid them at all costs

Edit: It was clear? It was absolutely not clear, it wasn't even announced before the game, or during the game, and you did claim it was in the tv guide back then, but I checked, it was not, at most on your website, which nobody checks, ever.. And biased? YES BIASED, it was not just because it was the last game of the night, because since then every single time Ajax had to play any european game it was Ajax on the first channel, every single time.. Which I'm sure has nothing to do with Ziggo also happening to be the shirt sponsor of Ajax, but alright... Just a coincidence I'm sure

Horrible customer service. Individual client hotline is deactivated, only business hotline works. Normal people do not seem to matter.
No convenient way of getting in touch with the company.
Wifi itself works reasonably well IF it works. Line is inconsistent. Only on close range from router (within 2.5m) reliable.

I used their service for three years, for internet and mobile. In that time they secretly billed services I didn't request (for example TV service when I don't even own a TV), I have to notice on my bill and call them to cancel it. Also when you try to quit a subscription (in my case I wanted to switch internet) they promise all kinds of discounts to stay which they later don't apply. Seems like their sales team in customer service is allowed to promise anything, they try only to sell you more services rather than solve your issues, and then their billing team doesn't care or is unable to handle it. Again I have to notice it myself on own invoice and contact them to fix it, which they take weeks to do or never at all -- of course they can instantly charge you for anything they want, what a system they have. Finally their equipment return policy is inconsistent, leading to confusion and again extra charges. I am starting to believe that their business model actually relies on hidden charges, fees, and unfulfilled promotions to meet their quarterly targets. Ziggo is the most dishonest company I have ever dealt with, I will NEVER use Ziggo again IN MY LIFE and have switched to another provider. Please save yourself wasted money, time, and anguish and DON'T SIGN UP WITH ZIGGO IF YOU VALUE YOUR SANITY!

Reply to agent below: looks like the agent is trying to gaslight everyone and put the problems on me instead of recognizing Ziggo’s repeated billing mistakes, overcharging, and failures. “Most things” are actually quite clear to me, the company just doesn’t like the fulfill its promotional offers. An insult hidden in politeness.

Customer service is terrible. Stay away from this company

I had a flexible contract (gigabit) with monthly payment, so I’ve been paying more for two years than by the usual contract. Now I need to move and I called them to cancel the contract as the request via the online form would took up to 4 weeks as stated on the website. They charged me an additional month (“legally” stole 64 euros) for nothing, because I didn’t warn them in a month upfront (which I couldn’t do anyway as I didn’t know myself). That’s the legal trap in the contract they use with pleasure. Beware about this trap.

Update: Reached out to the customer service on Instagram as was recommended in the company’s reply. It was pointless, problem wasn’t solved. I was expecting this and my review is just a warning to the new possible customers as this implicit cancellation condition wasn’t stated on the page with the flexible plan. Can’t set less than one star unfortunately.

Update 2: Recently I've unexpectedly received money back. Thanks for handling my case I suppose, but overall support could be better and faster, also you should inform clients much better on this clause as it really looks like a legal trap. Updating the given rating given the stable internet connection and fast Wi-Fi router during the period of me using this provider.

Everything they really do not care about there customers when you contact customerservice they ca not help you with anything. Worst company ever they only want you too give them money and you get nothing in return

Terrible customer service....waiting time is a joke and when you finally get through they can't help you and transfer you to another department...waiting again for 36 minutes...ive had ziggo for 3 months and k still can nog watch tv ..ive been using my mobile hotspot...I'm going yo KPN..

Don’t subscribe with Ziggo - they will charge you even when you ask to stop the service!!!

We decided after about 3 years to change to another internet provider. Now after 4 months we still asked to pay 100 euros a month and with penalty for the payements.
We called them dozens of times during those months but still the payments are asked.
Now we need to file a complaint to court that the payments will stop.
My advice, just don’t subscribe with them.
I feel ashamed not reading the reviews here before.
Ofir from Amsterdam

Worst company I have ever interacted with, they lied to me on multiple occasions (also about the availability of internet in my apartment & tricked me into signing with them) have wrongfully charged me for half a year, they have also charged me different amounts than the invoices (still haven't paid me back) and whenever the client service tried to help me they just made more of a mess and stopped answering at some point.
A company of incompetent liars.

If I could give 0 I would. This company lies to get contacts, going people bonuses to lie and secure contacts. Unethical avoid at all costs. There is a reason their review is so low!

The prices are higher than competitor with low service quality, the prices kept going up by few euros every now and then
I also had a few non-pleasant interactions with the customer service in the vodafone app which is about the discount I should get for having both subscriptions

I canceled my subscription three months ago, so why are you still sending me invoices? Please contact me as soon as possible! It is impossible to reach your support via phone or email. Additionally, I haven’t received a refund for the months you charged me after the cancellation. I even sent you all the equimpent back! Guys, it's just insane...
Updated 20Nov: I'm writing here because it seems to be the only way to force you to engage with your clients, whose requests you blatantly ignore while shamelessly acting in your own interests. This level of disregard is absolutely unacceptable.

Terrible customer support. Can not contact anyone and they repeatedly put the phone down on me incurring additional costs.

I moved internet services because the customer support was so bad.

Our adventure with Ziggo can be seen in the timeline below:

- Oct 2nd: Order internet via chat. Ask for start date of Oct 18th, the person I spoke with suggested to deliver hardware on Oct 11th, which was nice as we were getting keys to a house on Oct 18th and needed everything to work from there.

- Oct 11th: We receive the box with the router etc. at our temporary place of living - this was very good.

- Oct 19th: We figure out that we have ordered optic fiber from Ziggo and that we have the option of getting normal fiber at the house.

- Oct 20th: I call to cancel the Ziggo subscription, which I could not do on a Sunday as that department was closed for the weekend (of course all good). The guy I spoke to left a note on our subscription about this.

- Oct 22nd: I call again to cancel the subscription and the guy I spoke with said that we were within the 14 days of cooling off from Oct 11th. All good. He was going to send a box that we could return the router with and all was well.

- Nov 11th: We receive an invoice for the subscription from Ziggo

- Nov 14th: I call Ziggo to sort out this misunderstanding or figure out what went wrong since we're getting an invoice.

With my first call I got placed on hold while the Ziggo representative investigated the history of our subscription. I lost connection or he hung up the phone.

With my second call I got through to another representative who investigated and we had a good chat about the history.
At one point this guy started saying that we activated the internet 4-5 hours after my call to cancel the subscription. As such we could not cancel our subscription as it had already been activated. He then changed his demeanour completely.
He proceeded into being very, very uncooperative and nasty while repeating: "You cannot enter into a contract and then get out of it, do you know what a contract means" seemingly unaware of the 14 days cooling off period which is written in law. He kept repeating himself and would not listen at all. This conversation went into an absolute deadlock.

The whole thing was so uncomfortable and unpleasant and I have no clue how a guy like this is working as a customer representative but after this experience, I am left with disgust for both Ziggo and this particlar guy.

I asked if I could be forwarded to somebody who I could speak to about this, as it was quite clear he had no possibility of helping me and he was being very clear that nobody could help me.

For some reason he forwarded me to the B2B part of Ziggo, where, fortunately, I was met by a very nice guy who checked out the subscription and agreed that of course it should be cancelled. As he was B2B he could not help me, but gave me a number to call and ask for the retention department.

After explaining the situation again, I was told that the start of the contract was Oct 2nd which I said is not right. I got put on hold again and the customer representative once more told me that I could not get out of the contract as I called too late. However, finally, after reminding her that I asked for the subscription to be active from the 18th and received the hardware on the 11th and called to cancel on the 22nd then I was within the 14 days of cooling off period.

I can't believe I had to spend an hour of my time on the phone to cancel a subscription for the second time and I am honestly very disappointed with the level of unprofessionalism and immaturity I had to experience from customer representatives.

How someone can recommend this company is beyond me.

The "if it goes, it goes" mentality and bullying and pressuring customers into believing that they are at fault and cannot make use of the 14 days cooling off period is the most digusting behaviour I have ever experienced from a company of this size.

Edit:
December 11th and we just received another invoice on Email.
Ziggo responded to this review to reach out on a SoMe platform. I did that on Instagram and they blocked me there.
What a lovely company.

I had Ziggo for the last year, it was messy but internet worked. now I ended the contract, they told me that there is a month notice so I informed mid october so it should end 9 november. ok, fine...it's a little money grab but fine sure have a party at Ziggo office with that money. Then I receive a full invoice for november. of course I dont want to pay. I try to contact them through thr chat in the app, when you click it nothing happens, tried other phones, same thing. I then called the number, the automated voice is dutch exclusively and I dont speak dutch but they ask me details to move forward. but i have no idea what details...sure I will just reject the invoice and you come to me. So happy with Odido now though, much much better customer service