This is a large company that deceives customers by promising gifts that they simply don't deliver and then blames the companies they work with, even though the contract is with them. I do not recommen... See more
Company replied
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See what reviewers are saying
I switched from KPN to Ziggo/Vodafone after receiving a 'good' deal via a phonecall. Everything was fine, but then after creating an account to login to 'my ziggo' the customer code, e-mail a... See more
Company replied
Network performance has completely died over the past +/- 2 weeks, dropping from an already mediocre 100/30 Mbps (good speed for 2006) to a horrifying 0.4-4 Mbps download and 0.3 Mbps upload. It fee... See more
Company replied
We have experienced issues due to their behalf and they refuse to prioritise us. Their customer service is also very rude and brutal. We have been clients for 17 years and yet there’s no loyalty on th... See more
Company replied
Company details
Information provided by various external sources
Ziggo is een innovatieve en betrouwbare leverancier van (digitale) televisie en radio, internet en telefonie via de kabel.
Contact info
Netherlands
- www.ziggo.nl
1.4
Bad
9k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
STOP CALLING
STOP CALLING!
For anyone being harrased by ZIGGO, please report (search in google): meldformulier-telemarketing consuwijzer
The ZIGGO customer service and filling their form online is a waste of time. Time to take a legal action for this annoying company!
8 August 2024
Unprompted review
Reply from Ziggo
Hello Dina, thanks for your review.
I'm sorry to hear you're constantly being called. We're currently investigating complaints like these. If you would like to add your example to our investigation, please feel free to contact us through one of your social media channels. Please send a DM through Instagram, Twitter/X or Facebook.
Thanks in advance!
The worst internet provider ever
The worst internet provider ever! I've been using (or trying to use) them over a year since my landlord started the contract. The connection was never good, there is a construction related issue in general, but even though they've seen the problem they assured the connection and get the membership. Initially they boost the connection and you don't feel problem, but after few months suddenly you can't even watch something online. You call for a technician, sends an email in advance saying 'if necessary we'll change cable to solve the issue and charge you a fixed 50Eur for it, we assure you a solution', he changes something without even asking your confirmation and at the end finds out it's not solution and he can't solve it. And he leaves just like that. So you pay monthly for nothing, and a 50Eur on top for a non-existing solution! You're a big scam Ziggo!
2 August 2024
Unprompted review
Reply from Ziggo
Hello Lidiya, thanks for your review.
I'm sorry to hear you've had several issues with our connection, right from the start.
I'm a bit confused about what you're describing here. You say your landlord started the contract. If your landlord's name is the one on the contract, that means they're the one responsible for the costs.
If I misunderstood and your name is on the contract, I'd like to know more about exactly what happened. In that case, please open a conversation in our app using the speech bubbles in the top right. Make sure to include a link to this review.
Really poor service
Really poor service. For 8 straight months they were unable to install the TV+internet service after several attempts, I tried to cancel the contract and they still made me pay 50% of the total amount for the remaining time until the end of the contract. They did not give me back the money I paid for the 8 months that I was without the installed services, very unprofessional. I don’t suggest to anyone.
2 August 2024
Unprompted review
Reply from Ziggo
Hello Jose, I`m sorry to read that you have this negative experience with our services and that you cancelled our services.
If you experience any problems with our services or need some help with the installation, you may always use our help. Our mechanics are available for you by telephone, our online support and by a visit to your house.
Hopefully you are satisfied with the services provided by your current provider. If you ever will give us a second chance, you are always welcome back.
Ziggo offering a Total Scam!!!
I got called by Ziggo with an amazing offer for fiber glass they said. I got promised really good rates and almost free Netflix. I said I wanted this as a private person. The person on the phone never ask about my business so should have not had any information about my business. By the time the contract came, which I had to sign straight away, I saw all my business info, including chamber of commerce number etc, which I never told them and found out that the Netflix deal was not offered by them (so it wasn't true) and the rate was also higher than promised. As soon as I asked how they had all my business info (which I never provided) they hung up on me!
This is a TOTAL SCAM and I would NEVER DO business with Ziggo.
10 July 2024
Unprompted review
Reply from Ziggo
Hello CK,
I'm sorry to hear you had this experience with our business sales department.
I take it you never accepted the offer through the email? If you did, please don't hesitate to contact our business crew: www.ziggo.nl/zakelijk/contact. They'll talk you through your options.
They harass you with phone calls
They harass you with phone calls. I would never buy anything from a company that has such aggressive and shameless sales techniques.
24 July 2024
Unprompted review
Reply from Ziggo
Hi Aaron.
Thank you for your review, and apologies for the slow response.
I'm sorry to hear you feel you've been harassed by our sales department. We'd like to know more about the circumstances of these calls. If you have the opportunity, I'd love for you to contact us through a DM on one of our social media accounts. You can reach us on Facebook, Twitter/X, or Instagram.
Make sure to include your phone number, the number(s) that called you, and a link to this review. Thanks in advance!
Absolutely the worst customer service...
Absolutely the worst customer service I ever experienced. They make it impossible to cancel a subscription. It is not possible to cancel via MyZiggo, via Mail, or via Chat. The only option is to call, whereby you have to navigate the automatic call assistant over 5 layers of questions. Only after repeating my post code and my house number 3 times, and by pressing the number combination 5 4 4, was I able to reach a customer service agent. Once in the queue, the waiting time was abismally long. I have never experienced anything as bad as this.
23 July 2024
Unprompted review
Reply from Ziggo
Hello Ason, thank you for your review. I`m very sorry that you found the cancellation difficult.
It`s true that you can only cancel a subscription by telephone. We`ve done this deliberately to prevent misunderstandings. And we want to get in touch with our customers about the reason for cancellation and to possibly make a different offer for a subscription that suits you better to your needs and use.
We always try to keep the waiting time at our telephone helpdesk as short as possible. Sorry if you had to wait a while at this department before you could speak to an employee. I assume that the conversation went well as soon as you spoke to this department.
Unprofessional, stay away
First technian didn't knock the door.
Had to go through all the trouble to get an other technian days later.
It was specified in the request he needed to bring an other modem as the one we received was defective, he didn't bring one so he couldn't make internet work.
He threatened (to hit me) me and called me cancer when he's the one in the wrong (I recently lost a friend from cancer and my oldest son passed away from cancer. It makes it worse to use those words in these circonstances).
There's NO customer service whatsoever (even if it's not a thing here, at least a little decency and some kind of "service").
On top of this they send the email for the 35€ charge for not being home for the technician (when clearly I was home), and had to call again for a third technician to come.
Very unprofessional and lots of lost time.
19 July 2024
Unprompted review
Reply from Ziggo
Hi Sylvie, this sound quite awful and makes me feel very sorry for the experience you had. My condolences for the loss of your friend.
This technician's behavior is not the standard we want to see and needs to be reported. Also do the costs of the 1st non visit to be restituted.
Please contact us using the Vodafone & Ziggo app where you find the Online Help when selecting the 2 text balloons.
Or use Facebook Messenger, Instagram or send a DM to @ZiggoWebcare. When sending a message, please add the link to this Trustpilot review as guidance.
We will make sure to see this feedback being processed properly and to give you a better experience.
Pushy, scammy telemarketers and liars
They keep calling me with deceptive telemarketing calls, first pretending that they just need an appointment to lay some cable, but it quickly turns into the sleaziest sales call. They lie, they keep calling despite multiple times asking not to be called again, they lie some more, and they don't even understand what they're trying to hawk: some coax-fiber thing that's supposedly better than the fiber I already have (it's not; it's a mix of coax and fiber that mitigates the problems with coax so they can offer higher speeds on their older infrastructure; but it's not better than pure fiber).
Edit: they called again on 30/08/2024
24 May 2024
Unprompted review
Reply from Ziggo
Hi Martijn, dankjewel voor je review. Moeizaam te vernemen dat de verkopende collega's je tegen vallen door leugens en misleiding. We verkopen een goed product en dat mag ook zeker gezegd worden. Daar is geen leugen of misleiding bij nodig. Sorry als dit wel zo gebeurt, we bespreken deze feedback met het team ter verbetering.
Dat je aangegeven hebt niet meer gebeld te willen worden, dan moet dat ook stoppen. Vul daarom het recht van verzet in via https://www.ziggo.nl/klantenservice/abonnement/gegevens-wijzigen/recht-van-verzet-geen-klant zodat we dit ook vastgelegd hebben of vraag dit tijdens het betreffende gesprek aan.
Ziggo cancellation is nightmare!
My son in Netherlands cancelled Ziggo contract from Vodafone shop but we realized a month later nothing cancelled. We than gave a request to cancel from app and there is no one calling us or cancelling it. This is the worst way that a company treat their customer. We regret that we signed internet contract with ziggo and will probably change vodafone as well since they are the same!
24 June 2024
Unprompted review
Reply from Ziggo
Thank you for your review. Sorry if your son's cancellation wasn`t processed properly immediately. With every company it can happen that an adjustment isn`t processed properly right away. You can simply expect that this will be repaired & resolved immediately. Let's agree on that.
Contact our cancelation helpdesk at 0900-1884. We are ready to ensure that the cancellation is processed properly on the correct date. We will then reimburse any excess subscription costs charged.
Thank you in advance!
Never Take this provider
the price is increased in the name of inflation though the contract was fixed for 2 years. Strange. The policies are hidden and never told while having one2one. I was happy client and it is now disappointing. The n/w goes sometime.
15 June 2024
Unprompted review
Reply from Ziggo
Hi Vikash, I understand you were a bit surprised when your price was increased. I am sorry to hear this made you disappointed. This feedback is a point you can give us indeed. This information of the price increase due to inflation is provided by e-mail and most of the times picked up by news channels.
Since you were a happy customer, this means our services are up and running perfectly. That's a good thing to hear too.
We understand your point and will discuss the feedback.
Terrible customer service - AVOID!!
Wow! I added Ziggo internet as part of my vodafone phone contract and this company is like dealing with a business from the 1960s.
I was sold an internet package and double confirmed with them that it could be cancelled on a rolling monthly basis in case we had to move.
This was double confirmed by the Vodafone salesperson.
Now we need to move. Not only can you not cancel on online, or via email, they make you call them.
Just spoke to one of the rudest customer service agents I’ve ever spoken with who said “no you have to pay out the year” and then hung up on me?
Genuinely gobsmacked that a business like this still exists. Even for Dutch standards this was rude beyond belief.
15 June 2024
Unprompted review
Reply from Ziggo
Hi Gregory, thanks for your review and even I am totally astonished by the level of service you got on the part that my colleague was not helping you properly.
Since you still do have a contact periode, even after you double checked makes it strange indeed. I cannot see why this was done in another way than agreed upon.
Canceling a contract can be done in several ways. Online is possible on www.ziggo.nl/opzeggen and is required for us to do by law due to the fact you can order online. This request is not a definitive cancelation, otherwise a customer gets a binding fee on the invoice without any notice.
Since this is not the service level we want to prove, please contact us on the Vodafone & Ziggo app so we can discuss the feedback with this specific colleague. You will find this message service when selecting the 2 text ballons. When you send the Online help a message, please include the link to this Trustpilot review as extra information. Thanks in advance.
Horrible
Horrible! I complain because all of a sudden my internet works terrible for the last 3 weeks (i waited a bit in case it was something temporal). I call Ziggo complaining about it and the woman being super rude blames me for using too many devices (2 iphones, a tv and 2 pcs) of course not all at the same time and really normal use. At some point we agree (she was screaming at me, so I told her, sure, whatever you say) that it was my fault for having a 4 years old router and using too many devices. So She got me the last router. Surprise, surprise! I got the latest router, which was the same one i was using! 😂 So i hired and external consultant and she told me they normally deviate the bandwidth when a new neighbor starts with them, that it cannot be for the router as i have already very good one.
It is terrible that they make excuses for the problems you are experiencing, but that they make you lose your time and that they are rude… Too much…
15 June 2024
Unprompted review
Reply from Ziggo
Hi Victor Julián, I am sorry to hear our customer support is not doing he right things in this situation and you even hired a external consultant. I find it a strange story of this external consultant that this is normal for us to deviate bandwidth for a new neighbor. I have never heard of this, although the problem can be a network related one. That is still up to us to provide a solution, not particularly a new router.
This service you have had is not good indeed, please contact us on the Vodafone & Ziggo app using the 2 text balloons. Send a message to the Online help and include an explenation what is not functioning properly and also the link to this Trustpilot review as extra information. We will assist you on getting a good connection!
AVOID AT ANY COST!!! COULDN'T CANCEL MY CONTRACT
I tried to cancel my contract with Ziggo (my internet) calling from my work mobile. The guy on the other side stated he cannot identify me (his technician colleague did that on Messenger without any problems using my correct data) and started being simply mean and I guess racist as I didn't speak Dutch. When i tried to explain my mobile phone has nothing to do with my Ziggo account and I will need to report them to their regulator due to inability to cancel the contract (as he didn't propose any other way), he hanged up on me. WHAAAAAAT A CUSTOMER SERVICE THEY HAVE.
Because I escalated on Messenger, somebody called me back and managed to cancel eventually.
11 June 2024
Unprompted review
Reply from Ziggo
Hi Emliy, I am truly sorry to hear this about the cancelation of your contract and the contact with my colleague on the phone.
I am glad to see the last part in your review that is has been fixed. Please contact us again on Messenger with the date and time of the call to review this conversation and provide the proper feedback to this colleague. Please include in your message the link of this Trustpilot review.
ziggo stands worst in limburg area
even Chat GPT also know how bad ziggo services are in limburg.
Persistent Issues: Many long-term users of Ziggo have reported consistent problems with connectivity, including frequent disconnections, slow speeds, and outages. These issues are not isolated and suggest systemic problems within the company.
Customer Dissatisfaction: Reviews and customer feedback often highlight dissatisfaction with Ziggo's customer service, describing it as unresponsive and ineffective in addressing problems. This can exacerbate the frustration when dealing with technical issues.
Infrastructure Problems: Despite being a major provider, Ziggo may not have invested adequately in upgrading and maintaining its infrastructure, leading to poor service quality. This is particularly evident in areas where competition is limited.
Regulatory Environment: There might be insufficient regulatory pressure on providers like Ziggo to improve service quality, allowing them to operate without making necessary improvements.
5 June 2024
Unprompted review
Reply from Ziggo
Hallo Marcus, er worden inderdaad een aantal pijnpunten benoemd over ons en of dit specifiek gelinkt is aan Limburg is daarbij wel de vraag.
Zoals de ontevredenheid bij klanten over de klantenservice. Dat is heel wisselend en hang ook heel erg af van welke bron je gebruikt. Die vraag mag je gerust ook stellen aan ChatGPT 😄
We werken met het gehele bedrijf aan goede diensten/klantenservice en hoge eisen stellen aan onszelf hoort daar ook bij. Zoals een goede kwaliteit van ons netwerk of vlotte oplossingen bij specifieke problemen.
Ervaar je een probleem? Laat het weten via de Vodafone & Ziggo app. We staan voor je klaar om deze problemen op te lossen!
Ziggo absolutely sucks
Ziggo absolutely sucks. The internet is constantly dropping and going out, especially during rain and that happens quite a lot on the Netherlands. At the moment, it is sunny out but I can’t even use Netflix because Ziggo internet is absolute crap. Will be switching to KPN as soon as the update their cable service.
9 June 2024
Unprompted review
Reply from Ziggo
Hi Peter, rain and direct problems on your Ziggo services is not a great thing. This can be an issue in the network connection cable in the street because water and coax cable (electricity) are not best friends this needs to be investigated.
Please contact us on the Vodafone & Ziggo app to start the investigation on the network signal. Send us a message via the 2 text balloons and choose fot the Online help. Include the link of this Trustpilot review and we will assist you properly.
How to loose your customer
How to loose your customer
Ziggo sends an email with a gift for loyal customers: 1 year of free Film1.
I immediately activated this.
Never got Film1
As a response Ziggo says "do you have proof that we gave you this offer?"
Result: I am looking for a new provider
30 May 2024
Unprompted review
Reply from Ziggo
Hello Janet, thank you for your review. I understand your surprise when you wanted to use an offer, but haven`t yet been able to take advantage of it.
There are indeed selected customers who are approached for such promotions. I think it's a bit too short-sighted from our helpdesk whether you did or didn`t receive the email.
I want to get in touch with you to review this situation with you. Open our Vodafone & Ziggo app and send a messenger message. Of course you can also start a chat via www.ziggo.nl/chat. We would be happy to discuss with you whether you can take advantage of this offer and how your registration has been processed.
Thank you in advance!
You watch a tv show for 5 minutes
You watch a tv show for 5 minutes, then have 10 minutes full of useless and annoying ads. Will cancel all except internet. What a pot of sheet.
22 May 2024
Unprompted review
Reply from Ziggo
Thank you for your review. As a provider, we have no influence on the number of advertisements or ads shown by the broadcasters. This is fully managed by the broadcasters. On one channel you will see slightly more commercials than the other.
If you would like to adjust your subscription, please feel free to contact our (online) helpdesk. For example, by the Messenger option our new VodafoneZiggo app. We are always online and will take a look into your account.
wauw ,i read your bad reviews…
wauw ,i read your bad reviews overflow...
where not ziggo anymore ,, i experience , we paid the billing a month but worthless on ziggo lately ,everynigth no internet ,also become blurd ,and some days no internet working ,i am very dissapointed , , now i understood how many people here experience and worst than us,,,
now i hope the other company will be good as of now.. where happy for this we disconnect to the ziggo ,how many months or almost years it became bad as we paid , even we called and ask doesnt function well,
goodbye
,not recommend bw carefull to this ,read all bad 1 reviews ,click on it ,everything will show
16 May 2024
Unprompted review
Reply from Ziggo
Hi Kitty, thanks for your review. I am sorry to hear you are disappointed.
Sadly the 1 star reviews are coming in a lot and that does make us sad too. We know that there is a lot that goes correct or even better! We want and we need to solve the problems that our customers complain about. Therefore I am sorry to hear your problem was not fixed while contacting our customers service.
Since you are not a customer anymore, thanks for being a customer of Ziggo. I hope you will reconsider to try Ziggo again in the future to prove we can do better!
100 euros just gone
In Dec 2023 I had a guy at my door about ziggo he convinced me he would regel organise everything for me .as I am in my 70s..I asked him specifically do I even have to pay for the mechanic to help me No! That can be arranged also please dont let me have 2 bills to pay in 1 month No ! I will make sure of that ok.. I felt safe in April my KPN stopped.that didn't happen..I sent the box back ziggo I was using.. then came the bills 2x55eu from KPN.. and 150 for the mechanic in May ..so the guy didn't tell KPN that I went over .."I will organise that for you " what kind of people are these..I felt like they wanted to squeeze as much as possible...I rang 5x only got women who disconnected. 2x 17 to 20mins on 0900 numbers sending me all over the place...finally I I had a gentleman in the evening.. who wants to give me 55 euros back . 100 bucks just gone ...Well ziggo not good!!!°°
13 May 2024
Unprompted review
Reply from Ziggo
Hi CEJ Wagstaff, thanks for choosing us as your new provider. I am sorry to hear this switch was promised a bit more smooth than executed.
Please contact us by using the Mijn Ziggo/ Vodafone & Ziggo app and put in the link of your Trustpilot review. We will examine the case to see what needs to be corrected and if everything on the technician has been processed correctly.
this is my second review after 8 month of usage
this is my second review after another 8 months with Ziggo. if you're looking for a provider DON'T SIGN ZIGGO!
Overpriced for the worst quality. I'm working from home and need a good connection for calls and work with online documents. But the Internet just keeps disconnecting all the time, for important calls I have to just use mobile internet as a router. All Ziggo can recommend to me - is to move the modem closer to the working place and not have objects between me and the router. This is not a solution, it's just an awful internet provider!
7 May 2024
Unprompted review
Reply from Ziggo
Hello Anna, thank you for your review. Problems with the internet are never good. I understand that you are not satisfied if this doesn`t work optimally for you. A wifi signal is not a plug-and-play signal. This sometimes needs to be adjusted and optimized per customer situation.
Your wifi can indeed easily be disrupted by other signals in and around your home. Do you know that we have a special wifi crew that helps you optimize and improve your wifi connection? Start a chat at: https://www.ziggo.nl/internet/wifi/wifi-crew and our special wifi crew are happy to help you from A to Z.
I`m convinced that you will experience fewer problems with your internet after the help of our wifi crew. Thank you for letting us help you.
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