Hearing Zing Flowers Ad on Classic FM. Gave me inspiration. Christmas Flowers were normally bought locally. My Sister being the recipent. was delighted. The ideal decoration for the centre of... See more
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This is my second time ordering flowers with this company and I have a good feeling that I will stick to this company. Me and my girlfriend are long distance which makes an essential task like buying... See more
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Whole experience was good from ordering to delivery. Flowers were a gift for my daughter in law & the photo she sent me they looked as good as the advertised picture. My only issue is that next day de... See more
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My order went through with one query, which was answered very promptly and efficiently. This was my first experience of dealing with Zing Flowers, but they were delivered perfectly and on time. The... See more
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Company details
Information provided by various external sources
Hand tied bouquets. Every time. Beautiful fresh flowers. Every time.
Contact info
ZingFlowers (Global) 30 Leicester Square, WC2H 7LA, London, United Kingdom
- 0800 5420 823
- customer@zingflowers.com
- www.zingflowers.com
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Time for a big smile
Easy to order on line , recipient loved her beautiful letterbox flowers 💐 which made her day 😊
3 January 2024
Reply from Zingflowers
Hi Catherine,
Thank you for your lovely feedback letting us know that the recipient loved her flowers. We really appreciate you getting in touch letting us know about this.
Regards,
Zing Flowers Team
Very nice bouquet delivered on the day…
Very nice bouquet delivered on the day requested - a little expensive for how many flowers included.
1 January 2024
Reply from Zingflowers
Hi Stephanie,
Thank you for your review. We are pleased to read that you loved the flowers and the delivery services.
Sorry to read that you weren't too satisfied with the quantity, our bouquets might look lighter on arrival as the flowers are delivered in bud but once they start to open up, it should form a lovely display.
Our bouquets should have the amount of stems included as advertised on the website. If you have any further concerns, please get in touch by email, customer@zingflowers.com and we will be more than happy to assist you further.
Kind regards,
Zing Flowers Team
Superb service and product
I placed the order on Saturday evening for delivery on Christmas Eve to a friend who lives in a small block of flats with no lift. My Zing flowers were delivered at 9am and the delivery driver walked up to the second floor flat and delivered them personally to my friend. She was over the moon with her gift and in fact it made her day that she didn’t have to descend the stairs to collect it. Thank you for the excellent service and for making her day.
23 December 2023
Reply from Zingflowers
Hi Steph,
Thank you for your great feedback. We are thrilled to read that we were able to deliver your flowers to your friend and that the driver ensured to hand them to your friend to make this extra special finishing touch. We hope she loved her flowers.
Regards,
The Zing Team
Excellent service
23 December 2023
Reply from Zingflowers
Hi Hibou,
Thank you for your review, we are pleased to read that you are happy with our services.
Regards,
Zing Flowers Team
Reply from Zingflowers
Hi Devon,
Thank you for choosing our services. We hope the recipient loved their flowers.
Regards,
Zing Flowers Team
Christmas Candy
Hearing Zing Flowers Ad on Classic FM.
Gave me inspiration. Christmas Flowers
were normally bought locally. My Sister
being the recipent. was delighted. The
ideal decoration for the centre of her dining
room table.
21 December 2023
Reply from Zingflowers
Hi Ross, thank you for leaving a lovely 5 star review. It is great to hear that you tried us and that your sister was delighted with her gift. Thank you.
Yes flowers were beautiful
Yes flowers were beautiful, just like the photo .Thank you Zingflowers
21 December 2023
Reply from Zingflowers
Hi Lynn, it is great to hear that the flowers were beautiful. Thank you for taking the time to leave a lovely review, it is appreciated. Thank you.
I made a mistake in an order
I made a mistake in an order. Rep was very helpful in sorting this out. Excellent customer service
20 December 2023
Reply from Zingflowers
Hello,
Thank you so much for your excellent 5 star review. We are delighted to hear that we were able to help you amend your order.
Thank you
The Zing Team
Awful
Awful. Half dead on arrival. Refund completely unacceptable. Avoid at all costs!! Be warned! Exactly the same experience as the previous post. Was told dead flowers may come back to life..... unfortunately I'm no miracle worker!
24 December 2023
Unprompted review
Reply from Zingflowers
Hi Andrew, thank you for your feedback. I am sorry to hear that you were unhappy with the quality of the flowers. I can see that you contacted our customer experience team and sent a photo of the stems received, half of the stems are in excellent condition and advice was given regarding the pink tulips which arrived looking floppy and dehydrated. If the action suggested was followed the stems could have recovered, rather than throwing them away. You were offered a redelivery which you declined so a partial refund was offered and processed. If you wish to pursue this any further please contact us at customer@zingflowers.com
Flowers delivered as requested
16 December 2023
Reply from Zingflowers
Hi Fiona, thank you for taking the time to leave a 5 star review, we really appreciate this. The Zing Team
ZING, POOR PACKAGING, DAMAGED FLOWERS, AND BAD ATTITUDE
I was sent a gift of the Letterbox Bauble Belle arrangement of flowers, which arrived crushed. I sent pictures of the cratered box side, the flat squashed side of some of the flower heads, bent berry stem and loose berries etc, and they are still asking me for more photos, they say because they may perk up. Surely flowers shouldn’t have to perk up after one or even two days travel. The berry leaves are brown, some berries were snapped off, the rose petals have black top and side edges, and the carnation has perished petals in the area that was crushed.
The ‘Festive Beauty’ as they call it, doesn’t have the aroma of cinnamon or even the same chocolate bar advertised.
Zing had the cheek to send me a photo of the box being handed to my husband, saying that it doesn’t look damaged. The damaged, crushed side of the box is not in the foreground of the photo, but the damaged crushed open side clearly shows at the back top left hand side of their photo.
I am not interested in a replacement and have never asked for one, just an apology would be nice. Obviously Zing’s enthusiasm for ‘extra milers’ doesn’t extend to their own company.
19 December 2023
Unprompted review
Reply from Zingflowers
Hi Ann, we are so sorry to hear about your experience. I see that you are in contact with our customer experience team who will work to resolve the issue. I can see that they have contacted you and have requested a convenient time to call you to discuss these issues in order to provide a suitable resolution. Thank you.
Reply from Zingflowers
Hi Bob, we are sorry to hear this, this is not the experience we want for our customers. I cannot see that you have made us aware of any issues in order for us to address them. If you have any photos of the flowers can you please email them to customer@zingflowers.com so that we can look into this for you and provide a suitable resolution. Thank you
Ordered for 2 diferent people
Ordered for 2 diferent people, Flowers arrived a day late fir both people. Half were completely dead and the rest weren't far off. The Flowers looked nothing like the pictures, very disappointing, customer service not very helpful.
11 December 2023
Reply from Zingflowers
Hi Denise,
Thank you for getting in touch. I just had a look at both of your orders and can confirm that they were both delivered on the requested date, Thursday the 13th of December.
I am sorry to read that the quality wasn't great for your order, I can see that you called us to discuss this and agreed to send in the pictures for us to look into this further and to resolve the issue but we did not get any response from you after that.
A member of our customer experience team will get in touch with you shortly to discuss this further.
Regards,
Zing Flowers Team
Beneficiary loved the flowers!
3 December 2023
Reply from Zingflowers
Hello Anne, thank you for your amaZING review we are so pleased that the beneficiary loved them.
Thank you.
Zing Team
A company who puts customer satisfaction first.
I received a bouquet of flowers from a friend for my birthday. They were very dry when they arrived and despite my efforts they did not revive. When I wrote about my disappointment in the review, I was immediately contacted by a member of the Zing team determined to put it right. As I was about to go away for a week, it was agreed they would send a replacement bouquet on the 30th November. What a different experience that was. A beautiful bouquet arrived, well tended, fresh with vibrant colours. Some buds were already opening and the others opened in the heat of the house. I can only thank the Zing team for their efforts to reverse the disappointment of the first bouquet and tell them they succeeded.
30 November 2023
Unprompted review
Reply from Zingflowers
Hi Sinclair, thank you for leaving a fab review. It is great to hear that the issues you had were addressed and a resolution provided. Thank you.
The flowers were delivered on time my…
The flowers were delivered on time my step daughter said they were lovely.
26 November 2023
Reply from Zingflowers
Hello Maria,
Thank you for your review, we are delighted to hear that your step daughter said her flowers were lovely.
Thank you for your valued custom.
The Zing Team
From desiccated to healthy blooom. Delivered on time and considering the…
Delivered on time and considering the apparent poor condition of the flowers in the box they recovered surprisingly well once trimmed and placed in water for display.
26 November 2023
Reply from Zingflowers
Hi Alan,
Thank you for your valuable feedback. It sounds like your flowers had a bumpy journey and the weather plays it's part as well.
We are pleased to read that the flowers perked up fairly quickly after the care instructions were followed.
Warm regards,
The Zing Team
Great value and a beautiful bunch
I sent flowers in sympathy to a friend who had a sudden loss of a close relative. The flowers were beautiful and arrived exactly within the given time slot. Good value for money too. Thank you Zing.
26 November 2023
Reply from Zingflowers
Hi Lesley,
Thank you for your email letting us know that you loved our flowers and that you have been happy with the services provided.
Regards,
Zing Flowers Team
Delivered in good time as promised but…
Delivered in good time as promised but not great packing. Plant on its side, had lost some soil and not enough soil to keep plant upright
24 November 2023
Reply from Zingflowers
Hi Graham,
Thank you for your feedback. We are sorry to read that the you were not happy with the packaging and that the plant had lost some of the soil during transit. We will pass these comments on to the packing and delivery team so this can be avoided in the future.
Kind regards,
The Zing team
Disappointing
As stated in a review below, during the ordering process the website tried to send the flowers to me. Luckily I noticed before I paid. I, too, was also surprised at not being given the option to pay by PayPal.
I was disappointed at the cost of adding a message to the card, something other companies do free of charge.
And Zing were badly let down by the delivery courier, DPD, who delivered the flowers to a ‘neighbour’. The neighbour turned out to be a hair salon in a completely different road to the delivery address!
If I had not googled the salon and rung them up, and a very kind member of their staff had not delivered the flowers to my mother in their lunch break, she would still be waiting for them.
To their credit, after contacting customer services, I received a 50% refund, but I will still not be using Zing again.
1 December 2023
Unprompted review
Reply from Zingflowers
Hello Zena, thank you for taking the time to leave your feedback. Your feedback is very important to us so we may have issues like this looked into and make our courier aware of these issues so we may have them rectified. We are sorry to read that Mum would have been waiting had it not been for a lovely lady taking them to her so she may enjoy them.
Thank you.
Zing Team.
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