I have purchased my cat food from Zooplus for many years. The fact that I continue to use their services says, I believe, that the product range, price and delivery and customer support service is ve... See more
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Zooplus uses GLS for deliver in mainland Spain and they need to change this. They're such a poor courier, and I suspect they'll continue to lose customers for zooplus over time. Unfortunately, whe... See more
I have used Zooplus for 5 years, excellent fast delivery service (to Mallorca). Quality cat litter, beds, scratchers, feather toys etc as well as great prices for the Purina Gold wet food. Only twice... See more
Company replied
I like very much Zooplus, great variety of food ( dry or humid) for my German shepherd. They have also a lot of choice for anything else you may need for your dog. Prices are very competitive. So why... See more
Company replied
Company details
- Pet shop
- also in
- Pet Care Store
Written by the company
¡Lo mejor para ti y tu mascota! En zooplus encontrarás grandes ofertas entre una amplia gama de productos para tu mascota. Más de 10.000 productos de primera calidad en stock que podemos enviarte hoy mismo. Podrás beneficiarte de una empresa con más de 15 años de experiencia en el campo de las necesidades de los animales: ya sea comida para mascotas o accesorios, zooplus te ofrece las mejores marcas y productos de calidad a precios inmejorables. Como empresa que opera únicamente en internet, podemos concentrarnos al 100% para facilitarte las compras en el día a día: solo tienes que elegir el producto o los productos que desees, pedirlos en nuestra página web y dejar que los enviemos directamente a tu domicilio. Nuestras descripciones detalladas de los productos están complementadas con comentarios y fotos de nuestros clientes que te ayudarán a seleccionar los productos adecuados para tu mascota.
Contact info
3.5
Average
5k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
No response to email
I am extremely satisfied with the choice, value and quality of the products available for both my cats and dogs. Delivery is often prompt and efficient however I emailed zooplus regarding an issue with a recent order and had no response whatsoever. Had it not been for this I would have given five stars.
2 May 2026
Unprompted review
Reply from zooplus.es
Hi Robert,
thank you very much for your kind words about our product range, quality and value – we’re really pleased to hear that you’re happy with these aspects.
We’re sorry to read that you did not receive a reply to your email regarding your recent order, as we understand how important timely support is. If your issue has not yet been resolved, please feel free to contact our customer service team again so we can take another look and assist you further.
Thank you again for sharing your experience with us.
Best regards,
The zooplus team
We used to use this service but their…
We used to use this service but their delivery became flaky and inconsistent so we have ‘paused’ using them and gone back to Petsworld! All online retailers are only as good as their third party logistics partner!
1 May 2026
Unprompted review
Reply from zooplus.es
Hi Peter,
Thank you for sharing your experience with us. We’re really sorry to hear that the delivery service did not meet your expectations and that this led you to stop ordering with us.
We understand how important reliable and consistent delivery is, and we’re working to improve this aspect of our service to provide a better experience.
Kind regards,
The zooplus team
Updated review
UPDATE: Ordered on the 2nd and just received my package on the 20. This was the only time I’ve had an issue in the multiple times I’ve ordered and since they reached out to me to try to assist, I will give them another chance since things happen occasionally
17 April 2026
Unprompted review
Reply from zooplus.es
Hi Candy,
Thank you for taking the time to update your review and for giving us another chance. We’re glad your order has finally arrived and we really appreciate your understanding, as well as your kind words about how we tried to assist you.
Best regards,
your zooplus team
Love Zooplus
Love Zooplus. With so many animals to feed, they are fabulous. Good site and lovely delivery, very speedy. Thank you Zooplus.
23 February 2026
Unprompted review
Reply from zooplus.es
Hi Ruby,
thank you so much for your lovely feedback!
We’re really happy to hear that zooplus helps you take care of all your animals and that you’re enjoying the website and the speedy delivery.
We look forward to seeing you again soon.
Kind regards,
The zooplus team
AVOID AT ALL COSTS
AVOID if you can find your products elsewhere. Packages arrive damaged, boxes not strong enough, heavy items on top of fragile ones that get squashed, delivery company tries taping back the broken package but sliced through the products inside spilling the cat kibble all over and outside, then gave me the package upside down so I didn't see the damage straight away, package shows in transit for ages but delivery company hasn't even received the package. Discount promised on subscription not applied. The day I can find another supplier for my products, I'll switch. UPDATE my last packages arrived at the wrong place despite contacting the delivery services which assured me it was dealt with (NOT). It was only due to a local personal contact was I able to get them. My very last package arrived with exploded kibble bags squashed under 25kg of sand litter. I'm now changing supplier. DO NOT USE ZOOPLUS!!!
13 February 2026
Unprompted review
Reply from zooplus.es
Hi,
we’re really sorry to read about this experience. Damaged parcels, delivery issues and missing discounts are absolutely frustrating, and this is not the service we want to provide. We take your feedback very seriously. Please contact our Customer Care so we can review your case and help find a solution. Thank you for sharing this with us.
Kind regards,
the zooplus team
Dreadful experience
Dreadful experience
No deliveries then 3 at once when I complain
Totally unreliable but exceptionally efficient at taking you money
13 February 2026
Unprompted review
Reply from zooplus.es
Hi Andrew,
we’re really sorry to read about this experience. Delays and grouped deliveries are understandably frustrating, and that’s not the service we want to offer. We take your feedback seriously and will share it with the team. Please contact our Customer Care so we can look into your case and help find a solution. Thank you for letting us know.
Kind regards,
the zooplus team
good prices and quick delivery
11 February 2026
Unprompted review
Reply from zooplus.es
Hi David,
Thank you so much for your feedback! We're really happy to hear that you’re satisfied with our prices and that your order was delivered quickly. Your comments encourage us to keep offering the best service.
Kind regards,
the zooplus team
Excellent service since 2020
I have used Zooplus for 5 years, excellent fast delivery service (to Mallorca). Quality cat litter, beds, scratchers, feather toys etc as well as great prices for the Purina Gold wet food. Only twice have I had to complain about split litter bags but that is fault of manufacturer who changed to thinner paper bags. The issue was resolved within 24 hrs with either refund or points! I'll continue to use them always! 🐈🐈⬛🐾
2 February 2026
Unprompted review
Reply from zooplus.es
Hi Mandy
We’re truly happy to know that you’ve been with zooplus for so many years and that our fast deliveries and range of products for your cats continue to meet your expectations. It means a lot to us that you value the quality of the items and the prices as well.
We’re also glad that the two issues with the split litter bags were resolved quickly for you. If you ever need anything or have questions in the future, we’re always here to help.
Kind regards,
The zooplus team
Awful service and worse customer service.
I have been bying with them for years and every time it has gotten worse. My delivery took 3 times what they say on the Web page. I write to them asking for a compensation but make it very clear that I want to receive the articles. They then procede to cancel the whole order and provide no compensation. When I tell them that is not what I have requested they blame me for using the word reimbursement. Apparently, their reading and comprehension skills are very good. In summary, they provided no solutions and refunded the whole order so that they could claim a compensation was no longer posible. My advise, if it is cheap buy but bear in mind deliveries are awful and customer service worse.
17 January 2026
Unprompted review
Reply from zooplus.es
Hi Tamara,
We’re very sorry to hear about your experience, and we completely understand how disappointing the situation has been for you. The delay in delivery and the confusion around the handling of your request should not have happened, and we sincerely apologize for the inconvenience this has caused.
We have reached out to you asking for some additional details so that we can properly review your case and understand exactly what went wrong. As soon as we receive your reply, we’ll be able to look into it in depth and provide you with a clear and appropriate solution.
Thank you for taking the time to share your feedback with us.
Kind regards,
The zooplus team
Very unprofessional behavior and a…
Very unprofessional behavior and a clear lack of goodwill.
5 January 2026
Unprompted review
Reply from zooplus.es
Hello Raquel, thank you for sharing your feedback.
We’re truly sorry to hear about your experience and that it didn’t meet your expectations. This is not the level of service we aim to provide, and we’d like to make things right. Please contact our customer service team so we can review what happened and assist you.
Best regards, we’re here to help.
My package was damaged in transit
My package was damaged in transit
I believe they have it under control
If I receive the goods
I will raise my opinion
16 December 2025
Unprompted review
Reply from zooplus.es
Hello Jeremy, thank you for sharing your feedback.
We’re sorry to hear your package was damaged during transit. Please contact our customer service team so we can assist you and ensure you receive your goods promptly. Your satisfaction is very important to us.
Best regards and we’re here to help whenever you need.
You'll end up losing money
Products are good and prices seeem excellent, but you'll end up losing money anyway because of all the products you will need to throw away after the parcel arrives damaged: dented cans, ripped kibble bags... Serious health hazards, all due to the courier service they use. It's just not worth your money: buy somewhere with higher prices but with a reliable delivery service.
Don't even bother trying to contact customer service, there is no phone line (there used to be) and they will not give you a refund. Instead, they will force you to send pictures of the damaged goods, weigh them, print the return address sheet, pack the products, take them yourself to a pickup point, and then hope they deem appropriate to give you a refund, no matter how much money in purchases you have already given them.
We all know the drill: the company worked until it was bought out by private equities. Now you're not a client, you're just a source of revenue and you're expendable.
23 December 2025
Unprompted review
Reply from zooplus.es
Thank you for sharing your feedback. We’re truly sorry for the inconvenience you’ve experienced with delivery and the returns process. Please note that we do have a phone contact, which you can find in the “Contact Us” section of our website. Our customer care team is here to assist you and ensure your experience improves.
Best regards, the zooplus team
Good value for pets
Good value for pets
Unfortunately they really need to sort out there delivery company's
They use
Realy letting down there service
Take out the money quickly
But don't get the service
20 December 2025
Unprompted review
Reply from zooplus.es
Hello, thank you for sharing your feedback. We’re glad you find good value in our products, but we’re truly sorry for the issues with delivery and the inconvenience caused. We’ll review this with the carrier to improve reliability and ensure a better experience in the future. If you need assistance with your current order, please contact our customer care team so we can help.
Best regards,
The zooplus team🐾
WORST SHIPPING ORDERS
I order my dogs food for the first time, and after ten days of nothing, I read that my order was taking more than a month to be deliver. if you are from the Canary Islands, international port and airport, do not order throught them. 21st century, and Congo receive faster orders than us. Shame of company, and again, to contact them is such a waste of time. I cancel my order, NEVER AGAIN. DON'T USE THEM.
22 December 2025
Unprompted review
Reply from zooplus.es
Hello, we’re very sorry for the delay and the inconvenience you’ve experienced. We understand how frustrating this situation must be, especially when delivery takes longer than expected. We’ll review what happened with the carrier to improve our service and avoid similar issues in the future. If you need assistance with your cancellation or any other matter, please contact our customer care team so we can help.
Best regards,
The zooplus team🐾
No information about delivery time…
No information about delivery time during or after the order process, just a general statement on the site that it will take 2 to 4 days.
2 days after placing the order - I got a message telling me the package had been dispatched, and would reach me in 24 hours, or in exceptional cases, 48 hours.
Two days later I received a message from the transport company informing me the package was scheduled to be delivered in a further 4 days.
A full 7 days after placing the order.
These guys are a shower - totally unreliable. At the moment my 7 day delay seems like a best case scenario.
Update
I receive what looks like a standard mail from zooplus - apologizing for the delay, and offering me a 5% discount off my next purchase. I would not be surprised if this is not just part of their standard process.
- Make a promise.
- Break a promise (you had no intention of keeping)
- Send a standard - keep on buying form us message with a mini-discount off future purchases
It really feels like this is their standard delivery strategy.
21 October 2025
Unprompted review
Reply from zooplus.es
Hello Simon,
We’re truly sorry for the inconvenience caused by the delay and the lack of clear delivery information. We understand how frustrating this experience must have been for you.
Please reach out to our customer care team so we can review your case and find the best possible solution. Your feedback is very valuable and helps us improve our service.
Thank you for sharing your experience and for giving us the opportunity to make things right.
Reply from zooplus.es
Hello Alan!
Thank you for your kind words. We're delighted to hear that you're happy with both our products and our service.
Best regards from the entire zooplus team 🐶🐱
Poor communication. Unreliable.
I spend a lot in cat food, with five cats in the house and 18 stray cats that were look after. Zooplus should be the best place for us to buy cat food and supplies, but it just isn’t.
Deliveries are unreliable, sometimes taking 2 days sometimes 10, products that we buy monthly sometimes disappear for weeks on end, so we need to find other places.
Now, it’s the final straw. A €136 order with products that normally arrive in 2-4 days has been shown in the app as en route since Tuesday, but I see now that the order was only picked up by the courier this morning. That’s infuriating. If they’d told us that it would take this long, I wouldn’t have ordered with them this time, but they’d still have enough of my trust to keep me as a customer, but with this terrible communication, I give up.
12 September 2025
Unprompted review
Reply from zooplus.es
Hello Emily,
We’re truly sorry for the repeated issues you’ve faced with our deliveries and communication. We understand how important it is to have reliable service, especially when you care for so many cats. It’s disappointing to know that our delivery times and product availability have not met your expectations, and that the lack of clear updates has caused frustration.
We’re working to improve both our logistics and the way we keep customers informed about their orders. Your feedback is invaluable and helps us identify where we need to do better. If you’d like us to look into your order personally and provide more detailed information, our customer care team is here to help.
Thank you for sharing your experience—it helps us improve.
Excellent Company
Always quick service, good reliable delivery, and good prices.
15 September 2025
Unprompted review
Reply from zooplus.es
Hi Paul!
Thank you so much for your kind words 💚 We're thrilled to hear that you’re happy with our quick service, reliable delivery, and competitive prices.
At zooplus, we work hard every day to make sure your experience is smooth and satisfying.
Thanks again for choosing us!
3 times missing order
I am using zooplus over 8 years in ireland was perfect , no i use Spain/Germany already 3 times missing order and money taken 20 days later still no package recived... will use diffrent company from now on.
12 September 2025
Unprompted review
Reply from zooplus.es
Hello Arnoldas,
We’re truly sorry to hear about the repeated issues with your orders. After so many years of positive experience in Ireland, it’s disappointing that your recent purchases from Spain/Germany haven’t met expectations. Missing packages and delays are not acceptable, and we understand how frustrating this must be.
Your feedback is very important, and we’ll forward it to the relevant teams to investigate what went wrong and improve our processes.
If you still need support with your order, please don’t hesitate to contact our customer care team — we’re here to help.
Thank you for sharing your experience.
Kind regards,
The zooplus team
Mascotas esperando mas de 10 dias la comida
Horrible Horrible Horrible Horrible
30 August 2025
Unprompted review
Reply from zooplus.es
Hola Dolores,
Lamentamos mucho que tu pedido haya tardado tanto en llegar. Entendemos lo urgente que es recibir la comida para tus mascotas sin demoras.
Este tipo de retrasos no debería ocurrir, así que te animamos a contactar con nuestro equipo de atención al cliente para que podamos revisar lo sucedido y ayudarte directamente 💚.
Gracias por compartir tu experiencia y sentimos sinceramente las molestias ocasionadas.
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