Zurich Insurance UK Reviews 

Profesional, kind and really nice adwizor. Thank you

Quick to get through to someone (no holding or endless buttons to select) - spoke to Zac who was very helpful.

Once I worked through the Nat-West website I found the experience simple to understand with clear information provided.

Quick and easy payout for full protection car hire insurance. Made via Booking.com.

We took out an additional ‘Fully comp’ insurance with Zurich when booking a hire care ( with Avant cars- DO NOT HIRE WITH THEM !! )
The car company was horrendous- they charged us £1200 for a tiny scratch ( less than an inch) on a plastic hub cap. We had no way of not paying this - as they charged us on our credit card which they take when booking.
It’s clearly a major scam to get money back. We took photos but they wouldn’t let us leave for our flight without signing paperwork - if we wanted our money back. We did not scratch the car.
I wish that Zurich ( and other insurance providers ) would contest the charges- as this company are getting away with £1000’s.
Thanks to Zurich for a fuss free pay out within 24 hours - they were professional and easy to use.

My experience with the advisory boards was great and enjoyable.

My claim was rejected on the basis that when I was 11-15 years old I had some health issues. I'm an adult now and my health is much better, which they didn't seem to consider at all. I thought to ask them to review my claim again but at this point I want nothing to do with this company. It feels like they only want to insure people with perfect health, but if, like me, you have anxiety or used to be ill in the past (even if it was over 10 years ago or when you were a child), they'll just decline your claim.

Emailed to cancel policy, got a reply into my spam saying the inbox is full. Tried calling because the email says they open at 8:30, but on the phone it said they don't open until 9. Back to back over promise and under delivery for a service I'm trying to leave anyway.

Edit: got through on the phone and cancelled the lady was very nice. Reported the email folder issue and opening times discrepancy.

Dealing with Zurich Assurances has been as painfree as pulling teeth. I've been dealing with my late mothers estate after her passing, and the service provided by Zurich is abysmal. Half the time you speak to someone who has absolutly no idea what they're doing. I have spent hours on the phone, primarily on hold, as a rep goes back and forth between departments to find information as they don't allow back office/non-customer facing team members to speak directly with clients. This in turn just causes delays and a really poor customer experience.

Far too many times my brother and I are chasing up multiple emails that we haven't received a response to, official documents (such as IDs) that haven't been returned. Forms that we have been asked to fill out, only to find that they haven't made the necessary updates to the plan prior, so the forms are null and void and need to be completed once more.

Internally, Zurich seems to be a complete mess. I have wasted a colossal amount of time chasing, form filling, and waiting for promised documents that have never been sent. I've lodged complaints, spoken to managers, and the service continues to be below par and issues continue to mount. Some of the team have been very pleasant and efficient, but not enough, and they're often let down by back office staff not doing as instructed. Far too much slips through the net, and far too many basic errors are being made.

I cannot wait to have this wrapped up so I can wave goodbye to Zurich in the review mirror. Avoid at all costs, unless you're prepared for a month+ long migraine.

My call was answered quickly precisely and professionally

Natasha Harris help me to find the best policy for me with care and love.
Amazing service

Staff members were professional and courteous throughout my call ensuring that I had all the necessary information.

Very disappointed with Zurich. I submitted a theft claim almost 5 months ago, and despite providing all the required documentation and following up multiple times, the claim is still under "investigation".

As a small business owner, I had to repurchase all the stolen tools out of my own pocket, which has caused serious financial pressure. The communication has been slow, and I still haven’t received a clear answer or timeline.

I expected much more from a company like Zurich. This experience has severely damaged my trust, and I would not recommend them based on how my claim has been handled.

I hope they improve their claim handling process and customer communication for others in the future.

We are extremely disappointed with the lack of communication from your side. It has been over four weeks since we contacted you by email, and we have not received any response.

This level of unresponsiveness is unacceptable, and we are seriously reconsidering our relationship with your company. If we do not receive a reply within the next 3 business days, we will proceed to cancel our insurance contract and look for a more reliable provider.

We expect immediate action on this matter.

no 14 days from my first message and nothing changed!!!! policy number

GQ638300/207057

This firm is the worst company I have dealt with in my very extensive experience in finance and insurance . They will use every excuse to delay or complicate the processing of a claim. I have been a customer for almost 20 years of Zurich Private Client largely because I used a broker I trusted however after a flooding causing obvious and significant damage Zurich has lied , obfuscated and delayed in such a way one can only assume it is company policy . I noticed profits have suddenly increased despite less than inflation growth in premiums , this to me indicates that the UK subsidiary is manipulating earnings by not paying out or delaying claims . Even the complaints department doesn't return emails , but says they will meet their FCA guidelines on 8 weeks , but this will be done without speaking to the customer . What a farce .
If you are a high net worth customer. I suggest you NEVER even contemplate using Zurich insurance.

By the first I would like to say that she was professional and efficient, she sorted out my query quickly, thanks for the help

I purchased travel insurance from Zurich and experienced a medical emergency while abroad. When I contacted Zurich for support, I was repeatedly delayed and eventually informed that my policy had been voided, leaving me without coverage during an emergency.

Zurich claimed I had a pre-existing condition, despite my NHS records showing the condition was minor, resolved, and unrelated to the emergency. I disclosed my medical history voluntarily and acted in good faith. I even mentioned my past condition during my first call with Zurich, and was reassured with “no worries.”

I have since submitted a formal complaint to the UK Financial Ombudsman Service (FOS) and am seeking legal advice via consular support, as this situation left me at risk abroad with no insurance coverage.

I am deeply disappointed in how Zurich has handled my case - the lack of communication, delays, and the voiding of my policy during travel is unacceptable.

Our little 5 year old daughter took ill whilst we were on holiday in Spain. She was issued with an unfit to fly notice. We needed to find accommodation to stay in close to the hospital where she was getting outpatient treatment. We needed to stay an extra 4 days in Spain until she was issued a fit to fly notice. Zurich have not paid out anything to us for accommodation, expenses (food) or transfers. They only refunded for medical costs and change of flight . We feel completely let down by this company whilst dealing with a sick child.

Zurich you have said you have sent me a private message but you haven't? Reference for claim was Zur5168895

Very quick to help me claim my pension and given good advice from man at call centre10 out of 10

Excellent service in all respects over many years, the recent conversations and help provided were simply exceptional. Special praise to the young lady I spoke to, she went out of her way to help, explain and ensure I understood everything. Thank You.

Listen, absorb, and act with honesty. If a call back is required do it.