Needs help, support and guidance to help people get through better assistance to help themselves in the process to get the right outcome to get better results..!!!
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It didn't start well, which is why it's only 4 stars! Having initially started talking to Libby, I was put on hold and then the call rang through to another operator, Hannah. Although I had to run thr... See more
Company replied
I hold a small pension with Zurich. Last November I called and arranged to take the plan as a lump sum. It was suggested I take the money on my birthday ' a nice birthday present ' I was assured. Ev... See more
Company replied
I just can’t believe that has been one year ever since my new laptop and IPad has been broken on my travel abroad. When I made a claim I was asked if it was behind Repair and yes it was. What they... See more
Company replied
Company details
- Insurance company
- Commercial Insurance Company
- Insurance agency
- Life Insurance Agency
- Term Life Insurance Provider Company
- Travel Insurance Company
About Zurich Insurance UK
Written by the company
At Zurich we believe in creating a brighter future for our customers, partners, our people and the planet by providing products and services which have a positive impact on peoples lives. We want to be one of the most responsible businesses in the world.
In the UK, we provide a suite of general insurance products covering business, casualty, motor, property and travel insurance, life insurance and pensions products to individuals and corporate customers. We employ over 4,500 people in the UK and are based across a number of locations with our head office being in Swindon.
Contact info
Swindon, United Kingdom
- 0800 096 6233
- www.zurich.co.uk
3.1
Average
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Great customer service, value for money policy and helping communities around the world.
3 October 2025
Unprompted review
Reply from Zurich Insurance UK
Good morning Mr Janagal,
We're delighted to hear that you value our customer service and community support. It means a lot to us that you appreciate our value for money policy.
Nicky
Zurich Customer Care Team UK
Reply from Zurich Insurance UK
Hello Bella,
We appreciate you sharing your experience with us. We're happy to hear that our life insurance met your expectations.
Nicky
Zurich Customer Care Team UK
Great customer service!
Great customer service! My claims were handled with the minimum of fuss and I was kept updated at each stage of the claim process. Their responses were timely, there was no need to chase them for updates. Once I received the phone call saying my claims had been approved, the funds were in my account inside of 5 working days together with any premium payments made during the claim process. All in all, an exception level of service which I couldn't fault.
15 September 2025
Unprompted review
Reply from Zurich Insurance UK
Hello Anthony,
We’re so pleased to hear that your claims were handled quickly and that we kept you updated throughout the process. Your kind feedback about our fast service and claim settlement means a great deal to us. I’ll make sure to share your comments with the team. Thank you!
Nicky
Zurich Customer Care Team
Great peace of mind with Zurich
I recently switched to Zurich for my life insurance, and I’m very impressed. The process was straightforward, and everything was explained clearly. It feels good to have cover from a trusted name that’s been around for years. I now have peace of mind knowing my family will be looked after if anything happens.
2 September 2025
Unprompted review
Reply from Zurich Insurance UK
Hello Henry,
We’re so pleased to hear that you found the life insurance process straightforward. It’s reassuring to know you feel confident in our cover and that your family’s future is protected. Thank you for sharing your kind feedback.
Nicky
Zurich Customer Care Team UK
Save yourself the frustration and stay far away
I only bought this because some “review site” showed 4.5/5 ratings—what a joke. When I filed a claim, they rejected it saying the airline didn’t specify “engine failure” or “flat tire” but instead wrote “operational issues.” Seriously? Airlines never spell out reasons like engine failure—they always use vague terms like “operational issues” or “unforeseen circumstances.” Everyone knows this, including the insurer. Using that as a reason to deny a claim is not just silly, it’s pathetic. Their entire process feels like a loophole factory designed to dodge payouts. Save yourself the frustration and stay far away. Here is my claim#UZ58821-1 to prove my concern is legitimate
8 September 2025
Unprompted review
Reply from Zurich Insurance UK
Good morning,
Thank you for sharing your feedback, we truly appreciate it and are committed to improving our services.
I’ve sent you a private message on Trustpilot requesting your policy number and contact details. Once I receive this information, I’ll make sure it reaches the right team so we can look into your concerns.
Regina
Zurich Customer Care Team
Excellent customer service.
15 September 2025
Unprompted review
Reply from Zurich Insurance UK
Good morning,
Thank you so much for your kind words and 5-star rating!
We're delighted to hear you had an excellent experience with our customer service. Your feedback means a lot to us and motivates our team to keep delivering the best support possible.
Regina
Zurich Customer Care Team
rude workers on phone
rude workers on phone, no help given, no empathy. Put a claim on my file when not worthy. Do yourself a favour and avoid this company at all costs.
19 September 2025
Unprompted review
Reply from Zurich Insurance UK
Good morning Rosie,
We’re sorry to hear about your experience and take your concerns seriously.
Please share your policy details in a private message through Trustpilot so we can investigate and connect you with the right team.
Thank you for giving us the chance to improve.
Regina
Zurich Customer Care Team
Don’t insure through this company
I can’t begin to describe how awful it is dealing with this company. They essentially will worm their way out of everything possible through the guise of a loss adjuster.
18 September 2025
Unprompted review
Reply from Zurich Insurance UK
Hello David,
Thank you for getting in touch. We really value your feedback and are committed to improving our services. I’ve sent you a private message on Trustpilot asking for your policy number and contact details. Once I have them, I’ll pass them on to the right team to look into this for you.
Nicky
Zurich Customer Care Team
Have had a bad experience taking out a…
Have had a bad experience taking out a New policy.one star is being kind
25 May 2025
Unprompted review
Reply from Zurich Insurance UK
Hello William,
Thank you for sharing your feedback. I'm sorry to hear about your experience taking out a new policy. I've messaged you privately on Trustpilot to get your application or policy number and contact details. Once I have that, I'll pass it to the team to investigate and get in touch with you.
Nicky
Zurich Customer Care Team
Zurich should be proud
Zurich should be proud of the two young ladies I spoke with on the telephone. Amy and Raj. They were confident, knowledgeable, quick yet comprehensive in their understanding of my problem and professional from beginning to end in dealing with it. Perfection.
11 September 2025
Unprompted review
Reply from Zurich Insurance UK
Hello Peter,
Thank you for your kind review. I’m delighted to hear that Amy and Raj provided you with a confident, professional, and knowledgeable experience. I’ll be sure to pass on your feedback to them.
Nicky
Zurich Customer Care Team
The broker was polite
The broker was polite, friendly and able to explain all the questions i needed to know another the policy's. He understands the fact about Zurich
25 August 2025
Unprompted review
Reply from Zurich Insurance UK
Hello Alice,
We’re so pleased to hear you had a helpful, friendly, and knowledgeable experience with us. Thanks for taking the time to share your feedback.
Nicky
Zurich Customer Care Team
Reply from Zurich Insurance UK
Hello Ahmed,
That's brilliant news! I'm so pleased to hear you had an excellent experience with us. I'll be sure to pass on your kind words.
Nicky
Zurich Customer Care Team
so helpful and quick to my problem with…
so helpful and quick to my problem with a leak
11 September 2025
Unprompted review
Reply from Zurich Insurance UK
Hello Marlene,
We are happy to hear that we could quickly resolve the leak issue for you. Thank you for your positive feedback and for taking the time to share.
Nicky
Zurich Customer Care Team
Price Gouging Waste Of Time!
It's taken 5 months of back and forth to apply for Personal Protection Insurance for me and my family. We disclosed our full combined medical history, but today, I heard back from Zurich and was told that the premium had rocketed up by 50%. This is apparently due to a very minor, non-life threatening (and, for the past 2 years, symptom-fee) condition that I disclosed in my initial application.
I called Zurich to see if I could negotiate the price, but, according to their underwriters, it's very much a case of 'Computer says no'.
If you've ever fainted, even once, and it's on your medical record, avoid seeking cover from Zurich, unless you can afford a punitive price hike.
Update: I
reluctantly took out the policy because I couldn’t face another lengthy 5 month application process. However, following the posting of this review, I received a call from
Zurich’s complaints team. They asked what outcome I’d like to see. I suggested a lower premium. They wouldn’t offer it. They’re duty-bound to follow up complaints, but they won’t help their customers. Instead, they close the case after the phone call and assume that you’re happy with the outcome.
I’m not happy with the outcome and will continue to shop around and cancel my policy as soon as I can.
10 September 2025
Unprompted review
Reply from Zurich Insurance UK
Hello Bobby,
Thank you for sharing your experience. I'm sorry to hear you’re unhappy with the outcome. We always aim to be clear and fair in our assessments, so it’s disappointing to hear we didn’t meet your expectations this time.
I'll pass your feedback on to our underwriting team.
Nicky
Zurich Customer Care Team UK
Fast response time to call
Fast response time to call
Great cover for money
Very helpful
8 September 2025
Unprompted review
Reply from Zurich Insurance UK
Hello Mr Ayre,
Thank you for your feedback.
I’m pleased we answered your call quickly, provided the cover you needed, offered a price you were happy with, and were helpful throughout.
Anne
Zurich Customer Care Team
easy to apply very competitive price…
easy to apply very competitive price lots of information haven’t got agents hassling you
7 September 2025
Unprompted review
Reply from Zurich Insurance UK
Hello Chris,
Thank you for your feedback.
I’m glad to hear you found the policy simple to apply for and were satisfied with the price.
Anne
Zurich Customer Care Team
Really informative clear information…
Really informative clear information and signposting provided.
5 September 2025
Unprompted review
Reply from Zurich Insurance UK
Hello Lorraine,
Thank you for leaving your review.
I’m glad to hear you found the information clear and easy to follow.
Anne
Zurich Customer Care Team
Very thorough in explaining all the…
Very thorough in explaining all the financial information with clarity and conciseness. Zurich do not do gimmicky advertising on media or TV as other companies do. The old adage a good product sells itself comes to mind.
2 September 2025
Unprompted review
Reply from Zurich Insurance UK
Good morning Adrian,
Thank you for your 5-star review and kind words, we’re delighted to hear you appreciated our clear and thorough approach.
Regina
Zurich Customer Care Team
Zurich
This is because there is no negative star. Sold me a critical sickness policy that in essence did not cover me in the least, it is just a premium collection exercise. Errors on their part are just errors, whilst you are exposed to the severest penalty for leaving out details well over 5 years in the past. Even though 5 years was their cutting off period. This is not about protecting sick customers it’s about “spin”.
3 September 2025
Unprompted review
Reply from Zurich Insurance UK
Good morning Eunice,
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience.
To help us investigate your concerns and ensure they reach the right team, we have sent you a private message via Trustpilot requesting your policy number and preferred contact details.
Regina
Zurich Customer Care Team
Easy to find a competitive priced…
Easy to find a competitive priced policy and to set it up quickly
31 August 2025
Unprompted review
Reply from Zurich Insurance UK
Good morning Robert,
Thank you for your feedback, we’re glad you found our policy easy to set up and competitively priced!
Regina
Zurich Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.