Zurich Insurance UK Reviews 

Absolutely disgusted with the way of being treated. Don’t trust these people.

Absolutely appalling service. We had travel insurance with them. Never again. They took 2 months to tell us our claim is rejected because we had no police report. Tried to explain to them that the necklace was lost and the local police told us there is no report to file since it’s not a theft. They would not have it, apparently they don’t cover for loss even though they say they do. They kept calling me a different customer name thoroughout the whole communication even after I brought it to their attention twice. We will be taking this matter further to the Ombudsman.

The best company mortgage insurance on the market at the moment!

All on WhatsApp till you've waisted 30mins getting silly answers

Alina a nice and lovely woman who explained everything clearly and helped us to understand better the policy she spent her entire Sunday evening with us just to make sure we are happy with the product
Thank you

Really helpful, emails received very promptly. Polite helpful members of staff on the phone.

They believe they provide insurance to Booking.com customers, apparently unaware of how Booking.com operate, despite the terrible score Booking.com have here on trustpilot alone.
I expected more from Zurich.

Superb service from all the craftsmen employed to rectify severe water damage to one room of the house. Both the tradesmen and insurance operatives kept us constantly informed. The only delays were done to "drying out time" which was beyond anyone' control. All tradesmen were experts and pleasant and friendly.

Advisors not very helpful they are like robots with their replys, the portal is a joke, your press the activation button and you cannot get access for it informing you that the email address is already taken, yes by the same person doing what Zurich ask you to do.

Absolutely woeful. Cancelled a life insurance policy for claiming non payment but have sinced confirmed payment was made and now blaming the system for not allocating it correctly

Won’t reinstate the policy as the system won’t allow it and will only activate a new policy if I pay more money

If the system allowed I would have scored Zurich Insurance in negative figures.
This is a follow on to a review I posted on Zurich Insurance a few days ago. I have a policy with Zurich and I had cause to submit a claim on the 03/10/25 following storm damage. Since submitting then claim not only have Zurich failed to support me through the process, they appear to be going out of their way to make my life a misery. Some examples of this would be; within a few days of submitting my claim I received an e-mail informing me Zurich have increased the cost of my current policy by £125.01. There was no warning of this nor was there any prior consultation. They also inform me in this same e-mail they will not process my claim until I meet their conditions. I fail to see how processing my claim should be conditional on other factors.
I have attempted to speak to Zurich by a variety of means and the response to this has ranged from apathy to what feels like bullying. As examples of this I spent hours filling out the complaints form on the Zurich website. No response. I completed the generic feedback form that was e-mailed to me. No response. I suffer terribly from Parkinson’s disease. I have detailed the effect stress has on Parkinson’s sufferers. To mitigate the stress factor I have asked Zurich to assign a competent individual to my case who I could work with to draw this matter to a close. However this request appears to be being ignored. Zurich are completely disinterested in accomodating my disability.
If Nicky from the Zurich Customer Care team reads this review can he/she contact me?

A great company to deal with they went above and beyond.

This is the response I received more than a week ago. I still haven't been contacted regarding this issue and nothing has been sorted out.

I have enough going on with the death of my mother, without having to chase this company up.

Good morning Jamie,

Thank you for sharing your experience with us, and please accept our sincere condolences for your loss.

We’re truly sorry to hear about the difficulties you’ve faced with your claim and the frustration caused by your recent interactions. Your feedback is very important to us.

We have forwarded your comments to the manager for investigation, so we can better understand what happened.

Regina
Zurich Customer Care Team

NO RESPONSE FOR WEEKS. They will fight tooth and nail to deny your claim, even going as far as to hack your booking accounts to try to find reason to deny your claims. They will ignore you for weeks on end, you are not their customer you are despised as a client, treated like dirt. AVOID AVOID AVOID

Zurich took the trouble to trace me as I had moved abroad 40 years earlier and I had not notified them.
Having found me they sent all relevant information for claiming what I was entitled to together with a discussion over the phone with someone who was very well informed. The wait time to speak over the phone was minimal. In the modern world it was a delightful surprise to be treated this way by such a large company and I have no problem in sincerely thanking them.

Zurich has officially denied my claim for the theft of my bicycles, and their explanation is unbelievable. In their own words, they said:

“Our records show that the locking mechanism was fully functional prior to the incident. The locks were damaged or vandalised, and the bikes were stolen on the same day.”

So according to Zurich, the lock was damaged and the theft happened immediately — therefore, no one could possibly have known in time. That logic ignores the clear evidence that the maglock was broken and reported by residents well before the theft, and that poor maintenance and lack of action made the theft possible in the first place.

Rather than investigating properly, Zurich relied on incomplete maintenance records and simply stated that their “insured was not aware” — as if ignorance excuses responsibility. They have refused to review the evidence or reconsider their position.

I’ve now had to escalate the case to the Financial Ombudsman Service, as Zurich seems determined to protect their insured parties rather than act fairly towards those affected.

If you expect a fair investigation or accountability when something goes wrong, avoid Zurich. You’ll just receive a carefully worded denial and a suggestion to “seek legal advice.”

not really sure when and where i start taking life insurance until i have spoken to the customer service, they made it easier for me to decide and choose the right one for me, and the premise was good value for me
thank you 🙏

Very impressed with the prompt, professional service from this company . They always responded to my email queries and even discussed concerns on the phone with me . Delighted with the positive result of my claim.

You have actually got my surname wrong! (Yet again). You've addressed myself under my married name of edwards, which makes my policy invalid. Ive reverted back to my maiden name of Hayward-jones, after my divorce. I've rang on several occasions about this. Please rectify. Thanks.