Wybotpool 

The worst piece of junk ever. Worked for 4 months then nothing. It’s still under warranty, but they won’t return a phone call or an email and when they do they want videos of why it’s not working I sent videos to them and now they want more. They are the worst. You’ll be on hold for 20 minutes and then a recording comes on. Sorry they can’t answer the phone today. Call back next week I it’s ridiculous the worst company and customer service and product ever.

The F1 Skimmer I purchased has never worked. It won’t charge via the solar. Had to purchase the charger separately. Charged it up to 100% and STILL does nothing. Customer service is nonexistent. No one picks up when you call and no one calls back. Filing a claim with my CC company and will continue to leave this reviews on every social media platform I can until this is resolved.

Unit worked great for about 9 months. Now goes to the bottom and just sits there with a red light on. Although they show a warranty, the only guarantee I've experienced is a guarantee of no service. Been trying to get warrantied service with absolutely no success.

2/3/26 - This response (10 months later on this review) seems typical of the service I received. "Promise the world, give a fancy statement, but deliver absolutely NOTHING. Not a company I would ever deal with again.

I purchased a Wybot L1 last summer 2024 and had nothing but problems with it connecting to its app. It would only work for around 5-10 minutes and then quits. I am so tired of dealing with this terrible company that has the worst customer service. They sent me an email to return it at my own expense like so many other reviews I have read. I looked up the address & it looks like a strip mall in Calif. & not the actual company location. They will not tell you where their company is located at. Plus their website offers commission to sell these machines, so no telling where their equipment is coming from. I'm not sure I want to waste more money to ship my Wybot back, especially after reading reviews where they did return theirs and then waited a very long time afterwards only for them to be offer a refurbished one that doesn't work either or be told it's your fault that it doesn't work & you get nothing. They advertise that they offer a 2 year warranty but they do not honor it. I would like to see every customer that had issues with Wybot to get together and start a petition to submit a Class Action Lawsuit against Wybot. They have stolen our money for a piece of expensive junk.

Funded their Kickstarter campaign for their solar unit. It was not sealed properly and failed within 2 months, they sent a free replacement of the same unit, which quit charging after another 2 months. I told them I didn't want the same unit over again, so they sent me a cheaper model that was equivalent to the Kickstarter price, it lasted one year before the on-off button quit functioning. Poor quality control, and customer service takes weeks for answers. I'm switching to another brand.

They take a week to answer and tell you exactly what the manual says. Then whey complaining on social media they blocked me.

Written 11 months ago on Kickstarter website
My Wybot has stopped working altogether, and prior to stopping also had the charging problem. I have so far made 5 telephone calls to Wybot support, and had no response from their "service" team. And apparently you cannot talk to the service team.

I have also sent multiple emails to Wybot support and have not received any response at all. This is very unprofessional and extremely frustrating. I am not sure who to try and contact next, but my Wybot Pool Cleaner has not worked since December last year, and this has been the summer that it was sorely needed in Australia. I need someone from Wybot Pool to actually get in touch with me and organise a replacent unit. Does anyone have any contact numbers for Wybot, apart from the support number in the USA?

I am starting to feel that we have been ripped off.

Warning
Handla inte av detta företag. Får du problem med din robot så hjälper dom dig inte även under garantitiden.
Detta är svaret du får: Dear customer, We apologize for the inconvenience, but the accessory you're inquiring about is currently unavailable. Rest assured, we will notify you as soon as it's back in stock. You may verify the availability of the item on Amazon to see if it's in stock. Thank you for your patience and understanding!

Very Disappointing
I received the wybot L1 middle of nov 2024. From the beginning, I had problems. Logging into the app, next to no error messages and what did come out said failed and nothing further. Turned out I just had to neglect the failure and continue. Middle Dec 2024, alarm for the button 4 on diagram in manual began going off randomly. I contacted the service department, they first told me to reset a non-existent switch in the robot under the collection basket. As stated non-existent when asked if they would send a diagram of where to find the switch told me I should then clean the charging port non-existent because it has a cord. Have now said I must send the robot back at my expense +/- €180 to send from spain to france since it is too heavy for the postal service, complete rubbish service and for a quality product to break down with less than 30 hours running is not what I expected, especially after all the accolades from the reviews.

Part one of the review...
I bought a Pool Robot from Wybotpool (Europe) in the beginning of August 2024, for some reason the currier returned the package without having tried to deliver it.

Now, a month later I have still not received anything, customer service is a joke, they do absolutely NOTHING.
Without having seen the products of Wybotpool, I will strongly recommend to NEVER buy ANYTHING from this company.