Wydr Studios Reviews 337

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 252 reviews, reviewers had a great experience with this company. Customers are really happy with the quality and comfort of the products, especially appreciating the wide-width options that are both stylish and well-made. Many people highlight the excellent customer service, noting their responsiveness and helpfulness with inquiries and exchanges. However, some customers experienced issues with the ordering and return process, finding it complex or slow, particularly for international buyers. There were also occasional concerns about sizing inconsistencies, with some shoes being too large or too small despite following sizing guidelines.

What people talk about most

Product

Reviewers mention positive feedback about product quality and fit. Many customers praise the shoes for being... See more

Quality

Clients share positive opinions on quality, frequently highlighting the comfort, durability, and overall... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers express satisfaction, praising... See more

Return policy

Users describe ambiguous interactions with the return policy. While some customers found the return process... See more

Customer service

People report positive experiences with customer service. Many customers praise the responsiveness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Firstly, I do love my boots. They're cute, the toe box is perfect, and they're relatively comfortable. Shipping was great, and I really loved the packaging - it made this more of an experience,... See more

Rated 4 out of 5 stars

Originally bought a size 12 but way too big. Started the process of returns and is rather a hassle to return. Buying from Australia I didn’t think it would so complex and the return address I was a bi... See more

Rated 4 out of 5 stars

I purchased a pair of shoes from Wyder because I have wide feet. I love the shoes I received however they were too large for me. I didn't see the warning you should order a size down from your nor... See more

Rated 5 out of 5 stars

I originally order a set that unfortunately didn’t fit me. I started communicating with the support team to arrange an exchange. They answered all my question and every email I send. It was smooth tr... See more


Company details

  1. Shoe shop

Written by the company

An inclusive, wide-width specialist footwear studio for people of all body types who have been long overlooked and marginalized by the fashion industry. Wydr Studios thrives on our tight-knit community – our philosophy is 'community-first'. Since our inception, we've had the privilege of closely collaborating with our community and we look forward to using our Trustpilot space to learn and improve.


Contact info

4.0

Great

TrustScore 4 out of 5

337 reviews

5-star
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1-star

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 4 out of 5 stars

I ordered 3 pair of shoes

I ordered 3 pair of shoes. I have wide feet, but I am also a large bodied girl so my feet are also chunky. The loafers I could not even slide into, planned to return them, then took the padded insole out and I can actually wear them. All 3 pair seem to be well made. The sole material is something I have never seen before, almost like car tire material, I'm not sure how I feel about it yet. The shoe colors are unique and beautiful! The packaging was impressive. I hope I am right in saying the shoes are quality but it is too early to tell. Fingers crossed tho. I am willing to pay more for quality for sure.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Wydr Studio’s what can I say!

Wydr Studio’s what can I say! Customer service was truly Amazing! Thank you for your quick email response and assisting me with getting in contact with the carrier for my package. Although I wasn’t able to get may package re delivered as soon as I informed you about it you apologized for the inconvenience and started my refund process right away. Thank you so much for being professional and making my unfortunate experience to be great at the end! I thank you ☺️

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Finally a wide calf store with options!

I initially bought my shoes with my regular size but quickly realized I needed to go down a size. I emailed WYDR support and they were responsive and gave me no issues with exchanging. The exchange process was easy for the most part, just printed the shipping label then dropped off at my local UPS. Got my exchange within a week of sending my initial pairs. I look forward to getting other shoes from them. They are comfortable and even when my feet swell, it doesn’t hurt.

16 March 2026
Unprompted review
Rated 2 out of 5 stars

Terrible customer service, great shoes

The shoes are great but the customer service is unresponsive and chose a terrible carrier that I’d never heard of who also won’t respond. If you get the wrong order or your package is “undeliverable” best of luck because this company doesn’t care

4 March 2026
Unprompted review
Wydr Studios logo

Reply from Wydr Studios

Hi Clare,

We're sorry about the experience that you've had with the delivery of your order. Please share your order number with us at support@wydrstudios.com so that we can look into this case!

Rated 4 out of 5 stars

My purchased shoes were a little too…

My purchased shoes were a little too big in the back so I contacted customer support. They were amazing and quickly started the return process! Waiting for the properly sized pair now but I'm very happy with my first WYDR experience.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Good quality

My shoes are gorgeous, fit well, and are comfortable! The items I purchased are true to the pictures and descriptions.

14 February 2026
Unprompted review
Rated 5 out of 5 stars

Quality & comfort for wide feet

As a woman with wide feet, I have a lot of trouble finding comfortable, well-fitting footwear. I ordered a pair of winter ankle boots from Wydr, and I love them. They fit perfectly, are comfortable enough to wear in the office all day, and handle the snow and ice really well. Highly recommended for people with wide feet looking for quality and comfort.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

A Unicorn!

I now have two paird of Wydr boots. I have an ankle injury, which means I must wear heels, and if it's a boot it has to have a zipper as my ankle won't bend into a regular boot. All this plus a job on my feet as a teacher, wide calves, and feet which swell means I need a unicorn of a shoe! I have found that Unicorn twice now in Wydr boots! They are easy to put on that zipper pull is amazing. They fit my fashion needs and are comfortable all day long! I am not aching to get out of my boots at the end of the day! I wear my Reba boots nearly daily and have been for months I still love them. My newer Jolene boots were perfect for go Texan day, and while all my colleagues were kicking off their boots at the end of the day I was still comfortable and happy in mine.

22 February 2026
Unprompted review
Rated 1 out of 5 stars

Extremely difficult to return items

The shoes were extremely big. I typically wear a 10 1/2 double wide. These were size 10, so I re-ordered in a smaller size.
The issue I had was with trying to return the size 10 you have to request a return then they want you to take pictures of your feet in the shoes that don’t fit basically jump through a whole bunch of hoops. I still don’t have my return mailing label. The shoes are nice. I would never go through this process again.

17 March 2026
Unprompted review
Wydr Studios logo

Reply from Wydr Studios

Hi Liz,

We're sorry to hear about your experience with our returns process. We do have certain requirements in place that help ensure a smooth and clear return process.

After an internal check, it seems that our team was waiting for a confirmation of your address before processing the return label for you! We have emailed you directly to sort this out.

If you have any further questions or concerns, please feel free to reach out to us via email at support@wydrstudios.com

Rated 3 out of 5 stars

Reese low heel classic loafers

I purchased the Reese low heel classic loafers but they are too long. I purchased their heel cushion and it was still big. These heel cushions stay in place and do not shift when walking. The width was perfect and the insoles really help with a more comfortable fit however the length was too big for me. When I wear them with thick socks the fit is good. But when I wear them with thin no show socks they are too long.

10 November 2025
Unprompted review
Wydr Studios logo

Reply from Wydr Studios

Hi Vicky,

Because our shoes are made true to 2W measurements, we do encourage our customers to double-check their sizing with our team before buying!

If you email our team at support@wydrstudios.com – our team of Wydr experts would be happy to give you tips and tricks on how to get your shoes to fit you properly with the use of the additional footbeds.

Rated 4 out of 5 stars

The mostly good!

I really wanted to just adore the shoes I received. I got the Nomad sneaker and the Jenna Oxfords.
The good: They are both just adorable! Fashionable shoes that are more than wide enough for me! I just was gobsmacked. They are well made and leather is good. Quality of both pairs are great. Delivery was fast and precise.

The not as good: I had to take out most of the padding on the inside in order to get orthotics in - and it just made the shoes feel very thin to the ground. I am going to try putting in a bit of padding - but otherwise, it feels a bit of foot on cement.

The sneakers are great and I do think they will work out very well the more I wear them.
I was hoping to adore the oxfords - but even they fell a bit narrow across the big toe joints.

Overall - they are wonderful and I will be keeping them both.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

These shoes surprisingly fit very well

These shoes surprisingly fit very well. For years I’ve worn black sneakers with everything (dresses included) because I couldn’t find shoes with good enough to support to last me through a full function. These shoes completely changed the game for me.

1 March 2026
Unprompted review
Rated 4 out of 5 stars

Cute shoes for wide feet - a dream come true!

I have several pairs of Wydr shoes - I am definitely a fan. The ONLY two things that keep my review from being a perfect five -
Sizing for the loafers. In my experience you must go up at least one size for loafers compared to the other style of shoes
Why all the wine colored shoes? Who wears wine in summer? PLEASE cut back on the wine color and make more blue shoes!

11 March 2025
Unprompted review
Rated 2 out of 5 stars

Frustrated & Disappointed

My experience with Wydrs Studios has been extremely disappointing due to poor customer service and delays in the return process. I initially requested return labels on March 2. On March 3, I promptly confirmed my address and even provided screenshots of my order confirmation as requested by their support team.

Despite following every instruction given, I still did not receive the return labels. In an email dated March 6 at 11:18 PM, I was told that the labels would be sent on Monday. As of March 10, I still had not received the return labels for the two orders.

The lack of follow through and the continued delay in resolving a simple return request is frustrating and unacceptable. Customers should not have to repeatedly follow up for something that was already promised. I hope the company improves its customer service and response time because this experience has left a very negative impression.

2 March 2026
Unprompted review
Wydr Studios logo

Reply from Wydr Studios

Hi Monique,

We're truly sorry about your experience with our team. With returns and exchanges, we do have processes in place which require you to confirm your details so that we can make sure that the return labels are made correctly and you have a smooth return experience!

We have spoken internally and are working on how to make this a more seamless experience for customers moving forward.

Thank you for your patience – if you have any further concerns or questions, please don't hesitate to email us at support@wydrstudios.com

Rated 4 out of 5 stars

Truly a wide width shoe

Truly a wide width shoe! I will say that I wish I would’ve taken into account how much my size would be impacted by having a real wide width; I still need to return my first purchase to exchange for a full size smaller!

10 March 2026
Unprompted review
Rated 5 out of 5 stars

I feel like a toddler in new lighter shoes...So nice to not have to order heavy sneakers or a mens 9.

The products are shipped and packed beautifully with extras most retailers charge you to receive.
I have been waiting for the sneakers and cute stylish ones not just white. I love them, not heavy like others and my toes have wiggle room. No need to get a men's size to have the appropriate width and toe box room. Since they are lighter than my New Balance, I'm adjusting I feel like a toddler learning new shoes. I ordered two colors and can't wait to get a pair of shoes or boots next. If you're on the fence, get them the toe box is wide and the sole feels great.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

My first purchase did not disappoint

My first purchase did not disappoint. I finally found a true wide width shoe that adjusts to account for my normal with heel. I have a second pair ordered and am crossing my fingers for the same quality and comfort

12 February 2026
Unprompted review

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