wyselondon.com Reviews 

448
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 167 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff members and the genuinely welcoming atmosphere experienced during their visits. Reviewers consistently love the uniquely stylish clothing options, noting the wonderful quality and beautiful fabrics available. Consumers also appreciate the seamless online ordering process and efficient deliveries provided by the team. Some people were dissatisfied with sizing inconsistencies and variations found across different garment types. However, some reviewers noted occasional issues with poor customer communication and unhelpful service experiences. A few consumers also mentioned specific concerns regarding scratchy clothing labels or lower material quality.

What people talk about most

Product

People report positive experiences with product, often highlighting the amazing quality, unique range, and... See more

Staff

Customers had positive experiences with staff, frequently highlighting the warm welcome, extensive product... See more

Quality

Clients share positive opinions on quality, frequently praising the beautifully made clothing, luxurious... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising responsive, professional, and... See more

Service

Consumers express great satisfaction with the service, frequently praising helpful staff and seamless... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a day out in York with my daughter and we popped into Wyse out of curiosity. Beautiful clothes and store layout. Both of us found clothes that we couldn’t resist buying despite the difference in... See more

Company replied

Rated 5 out of 5 stars

I usually browse online but today I visited the Wyse store in Southwold. The staff were amazing, so welcoming and friendly. Whilst remaining professional they couldn’t do enough to help us. Finding ou... See more

Company replied

Rated 5 out of 5 stars

Such a great brand and community. Lots of inspiration through live sessions with stylists you can watch. Or in store sessions you can attend. The clothes are beautifully designed to work together and... See more

Company replied

Rated 5 out of 5 stars

I visited the store in Southwold. I wasn't expecting to find anything as am a size 12 on the top and a 16 on the bottom. To my great delight I found a beautiful bronze blouse and a fabulous conker bro... See more

Company replied


Company details

Written by the company

Wyse London is a womenswear brand with joie de vivre. Whatsapp | +44 7874 685848. Email enquiries@wyselondon.com. Tag us #wyselondon.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

448 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(448)

166 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A lovely Experience, 2 weeks ago..Roughly

I’m a very new customer, but have found Wyse to be nothing but super helpful in every aspect.. And you can actually speak to a body when you call customer services. 😊For me that’s a big plus. Not too mention the dresses are just beautiful…Deana James

2 July 2025
Unprompted review
wyselondon.com logo

Reply from wyselondon.com

Hi Deana

Thank you for such a lovely feedback, we are delighted to hear that you have experienced such a great customer journey.

Best,
WYSE London

Rated 4 out of 5 stars

Wish they were lined

I have purchased and kept a couple of their dresses which I love.
Just purchased Otti
in white and just disappointed that the dress does not have a slip or lining, especially as it’s white.

This is often the case with their dresses and considering the price I think they should be lined.

17 July 2025
Unprompted review
wyselondon.com logo

Reply from wyselondon.com

Thank you for your feedback, we will be sure to pass this on to our teams.

Best,
WYSE London

Rated 5 out of 5 stars

Great company to deal with

I am a relatively recent customer but have had nothing but a positive experience with this company, from ordering to returns. The staff I have dealt with have all been very responsive and helpful.

14 July 2025
Unprompted review
wyselondon.com logo

Reply from wyselondon.com

Good morning

Thank you for such kind words, this means a lot.

Best,
WYSE London

Rated 4 out of 5 stars

Customer service is excellent and…

Customer service is excellent and emails are answered the same day, which is fantastic. Garments are of very good quality.

I have put four stars because the length taken to refund is not as swift as one would wish....

Otherwise thank you for lovely garments of good quality

1 July 2025
Unprompted review
wyselondon.com logo

Reply from wyselondon.com

Hi Elizabeth

Thank you for sharing this feedback, we know there are areas where we need to improve.

We will be sure to share your feedback with all relevant teams :)

Best,
WYSE London

Rated 5 out of 5 stars

Thank you to both Southwold and…

Thank you to both Southwold and Marylebone store teams for finding the dress I wanted and securing it for me.

2 July 2025
Unprompted review
wyselondon.com logo

Reply from wyselondon.com

Hi Pauline

Thank you for such a lovely review, this has been shared with our stores.

Best
WYSE London

Rated 5 out of 5 stars

Fabulous Brand

Fabulous Brand. Cool contemporary edgy designs. Easy to order and customer service is excellent.

24 June 2025
wyselondon.com logo

Reply from wyselondon.com

Hi Aly

Thank you for such lovely feedback :)

Best,
WYSE LONDON

Rated 5 out of 5 stars

Flattering, well-made trousers.

I find myself increasingly turning to WYSE for flattering, well-fitting trousers. They make trousers that are on trend rather than high fashion, and offer a range of leg lengths. Thank you!

24 June 2025
wyselondon.com logo

Reply from wyselondon.com

Hi Deborah

Thank you for taking the time to leave us such a lovely review! This feedback will be shared with our deign and buying team.

Best,
WYSE LONDON

Rated 5 out of 5 stars

Wonderful brand

I had wonderful service in Marylebone from lovely Maria and Sarah. Genuinely lovely ladies who can’t do enough to help. Marielle , you’ve got the best staff! I then had wonderful service from Terezija at the Southwold store last week as well as from customer services . Love the clothes and love the service !

14 June 2025
Unprompted review
wyselondon.com logo

Reply from wyselondon.com

Thank you for such lovely feedback, this has been shared with our stores :)

Best,
WYSE London

Rated 5 out of 5 stars

Lovely shopping experience

My friend & I visited London & shopped in the Marylebone & Kings Road stores. It was an absolute pleasure, the staff were so friendly & helpful. I usually buy online as I am not in the uk, and the lovely ladies very patiently checked the stock levels for the sale items in my size so I could make further purchases from home. Thank you super WYSE staff !

24 June 2025
Unprompted review
wyselondon.com logo

Reply from wyselondon.com

Hi Amanda,

Such lovely feedback, we have shared this with our store team and you have made their day :)

Best,
WYSE London

Rated 5 out of 5 stars

Beautiful in all ways

I had a beautiful time at the Wyse Marylebone Store. Special thanks to Rebecca who provided wonderful care and attention during a busy weekend, both over the phone on Saturday and in person on Sunday. Along with the gorgeous designs and fabrics, this was so appreciated xxx

22 June 2025
Unprompted review
wyselondon.com logo

Reply from wyselondon.com

Hi Kirsten

What a delightful review, we have passed this on to our Store and with Rebecca :)

Best,
WYSE London

Rated 5 out of 5 stars

Terezija in Southwold was amazing

Terezija in Southwold was amazing! Extremely friendly and helpful with fantastic knowledge of your designs/products. Sarah was equally lovely and my shopping experience was brilliant. I’ve visited the Kings Road store previously but I will make an absolute point to come to this store when we are in Southwold. Such hands on customer service is rare these days and that, combined with the beautiful clothes and store, make it worth more than one visit.

18 June 2025
Unprompted review
wyselondon.com logo

Reply from wyselondon.com

Hi Amanda

Thank you for such a lovely review! your kind words have been passed on to our Southwold team.

Best,
WYSE London

Rated 2 out of 5 stars

Slow returns experience

Of three items returned to three separate companies last week, the piece returned to Wyse is the only one yet to even be acknowledged as a return. The other two have already been processed, and funds are being sent to my various credit cards. I think in a world where so much shopping is done online, this needs to be a lot slicker.

12 June 2025
Unprompted review
wyselondon.com logo

Reply from wyselondon.com

Hi Christine

Thank you for this feedback please note that communication is very important, please do contact our customer service team on enquiries@wyselondon.com with your order details and they will be sure to look into this further for you.

Best,
WYSE London

Rated 5 out of 5 stars

Customer Service par excellence

Wyse has amazing customer service - so many other retailers have chat bots. You can still email wyse and they answer quickly.
To my knowledge you can no longer email M& S or John Lewis.
Customer service is so important online.

26 May 2025
wyselondon.com logo

Reply from wyselondon.com

Hi Elizabeth

This feedback is so heartwarming! customer service is very important to us, just know that if you need us we will always be here to help!

Best,
WYSE London

Rated 5 out of 5 stars

I am in a deep love of WYSE clothes

I am in a deep love of WYSE clothes
The quality and attention to detail is second to none
Clothes made for women by women
So joyous and wonderful
I am nearly 63 years old however I feel there is no age limit to these beautiful clothes

26 May 2025
wyselondon.com logo

Reply from wyselondon.com

Hi Jaqui

Thank you for such lovely feedback, we will be sure to share this with our design team :)

We are certain you look stunning in all of your Wyse pieces!

Best,
WYSE London

Rated 5 out of 5 stars

Purchased jeans in Marylebone store

Purchased jeans in Marylebone store, staff are always excellent, so helpful.
Love my new green jeans, fit perfectly.
Only wish you had more stock available in store.

26 May 2025
wyselondon.com logo

Reply from wyselondon.com

Hi Tish

Thank you for leaving us a wonderful review, this feedback has been passed on to our store :)

Rated 5 out of 5 stars

Popped into the Wyse

Popped into the Wyse, Marylebone store on Sat 31st May (PM) and greeted by lovely, helpful and friendly staff.

As a curvy gurl, I'm super happy with my leopard print short jacket with neck tie 🎉

Many thanks,
Nicci

31 May 2025
Unprompted review
wyselondon.com logo

Reply from wyselondon.com

Hi Nicola

Thank you for this feedback, we have passed this on to our team :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look