wyselondon.com Reviews 

448
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 167 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff members and the genuinely welcoming atmosphere experienced during their visits. Reviewers consistently love the uniquely stylish clothing options, noting the wonderful quality and beautiful fabrics available. Consumers also appreciate the seamless online ordering process and efficient deliveries provided by the team. Some people were dissatisfied with sizing inconsistencies and variations found across different garment types. However, some reviewers noted occasional issues with poor customer communication and unhelpful service experiences. A few consumers also mentioned specific concerns regarding scratchy clothing labels or lower material quality.

What people talk about most

Product

People report positive experiences with product, often highlighting the amazing quality, unique range, and... See more

Staff

Customers had positive experiences with staff, frequently highlighting the warm welcome, extensive product... See more

Quality

Clients share positive opinions on quality, frequently praising the beautifully made clothing, luxurious... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising responsive, professional, and... See more

Service

Consumers express great satisfaction with the service, frequently praising helpful staff and seamless... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a day out in York with my daughter and we popped into Wyse out of curiosity. Beautiful clothes and store layout. Both of us found clothes that we couldn’t resist buying despite the difference in... See more

Company replied

Rated 5 out of 5 stars

I usually browse online but today I visited the Wyse store in Southwold. The staff were amazing, so welcoming and friendly. Whilst remaining professional they couldn’t do enough to help us. Finding ou... See more

Company replied

Rated 5 out of 5 stars

Such a great brand and community. Lots of inspiration through live sessions with stylists you can watch. Or in store sessions you can attend. The clothes are beautifully designed to work together and... See more

Company replied

Rated 5 out of 5 stars

I visited the store in Southwold. I wasn't expecting to find anything as am a size 12 on the top and a 16 on the bottom. To my great delight I found a beautiful bronze blouse and a fabulous conker bro... See more

Company replied


Company details

Written by the company

Wyse London is a womenswear brand with joie de vivre. Whatsapp | +44 7874 685848. Email enquiries@wyselondon.com. Tag us #wyselondon.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

448 reviews

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4.6

All reviews

(448)

166 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic retailer Wyse is now my go to retailer for…

Wyse is now my go to retailer for timeless , classic women’s wear. Fabulous styles , great quality fabrications . Customer service is brilliant, very helpful and efficient.

25 August 2025
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Reply from wyselondon.com

Hi Vivienne

We are soo happy to hear you have had a wonderful experience with us, not just in customer service but with your wonderful new purchases!

Best,
WYSE London

Rated 5 out of 5 stars

Quick delivery

Quick delivery. Absolutely love my new skirt!

25 August 2025
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Reply from wyselondon.com

Hi Barbara

We are delighted to hear that you are happy with your new skirt!

We know you will look stunning in it!!!

Best
WYSE London

Rated 5 out of 5 stars

I had a lovely experience in the Wyse…

I had a lovely experience in the Wyse Marleybone shop . I felt very welcome and the team were so helpful and friendly. It is a pleasure ro support this brand and the clothes are just fabulous.

1 September 2025
Unprompted review
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Reply from wyselondon.com

Dear Alanna,

We are so pleased to hear you had a lovely experience in our Marylebone store. We hope to see you again soon.

Best
Wyse London

Rated 5 out of 5 stars

Fantastic company highly recommend

Brilliant company. Personable, welcoming and a range of beautiful high quality clothing. I have so far purchased 4 items, all of which are beautifully designed, well made and fantastic quality. Delivery is quick and communication good. Highly recommended.

1 September 2025
Unprompted review
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Reply from wyselondon.com

Dear Susan,
Thank you for your feedback. We are delighted to hear you have been enjoying your recent purchases.

Best
Wyse London

Rated 3 out of 5 stars

I’m a huge fan and when visit London…

I’m a huge fan and when visit London head to both shops to have an in store experience. Both Marylebone & Kings Road would sadly disappointing. Marylebone one lady was on the phone outside and although the young assistant did acknowledge my existence (no one else in the store) she was not helpful at all regarding sizing. She was then told off by another staff member for not answering the phone. I tried on but will order online. Kings Road was dreadful. Both assistance seemed genuinely disinterested in the presence of customers. One put my items in the changing room but hadn’t, just left them on a rail. The other did but both were just chit chatting to each other. Again I was ready to drop £400 in there but will buy online. I won’t bother again tbh.

1 September 2025
Unprompted review
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Reply from wyselondon.com

We are so sorry to hear you were disappointed with your recent visits to our stores. Our area manager Barbara would love to speak to you and apologise, if you wish please contact her onbarbara.power@wyselondon.com

Best
Wyse London

Rated 5 out of 5 stars

Extremely friendly helpful staff in…

Extremely friendly helpful staff in Kings Road shop. Very good quality goods - fairly priced and good choice. Will continue browsing in Wyse!

25 August 2025
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Reply from wyselondon.com

Thank you so much for your lovely feedback! 💛 We’re delighted to hear that our Kings Road team made your visit such a great experience and that you’re enjoying the quality and choice of our collections. It means the world to know you’ll continue browsing with Wyse — we look forward to welcoming you back soon!

Best
Wyse London

Rated 2 out of 5 stars

Dissatisfied Customer

I have never had problems with online orders and do most of my clothes shopping online. However, the blouse I recently ordered was paper thin and not good quality for charging $275.00. Extremely overpriced. The faux leather pants were good quality for the price but they were much too big for the US size I ordered. I incorrectly assumed the company would have free returns as the better clothing stores offer this (The Fold, etc). I had to spend $75.00 to return the items! That’s a ridiculous cost to return something. Obviously I cannot afford to keep playing that game especially when sizing for the pants was so off so instead of exchanging, I returned. I’m very disappointed with the company policy on shipping as I really love your clothes. I won’t be ordering again.

17 August 2025
Unprompted review
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Reply from wyselondon.com

Dear Janet,
We are sorry to hear your were disappointed with your order. We offer free returns on all orders. Please contact us if you require any assistance with your returns and we will gladly provide a free return label.
Best,
Wyse London

Rated 5 out of 5 stars

New found fan of Wyse

I discovered Wyse earlier this year and haven’t looked back.
I have revitalised my wardrobe over the past few months with quality pieces that make me look and feel great and have given me some confidence back. Wyse has helped me build outfits rather than just buy a top because I like the look of it. I am now buying clothes that work together rather than random one offs that don’t get worn enough.
What I really appreciate is how Wyse explain how an outfit can work and also the steer they give on sizing and fit.
Any interactions I’ve had with the Customer Service team have been excellent leaving me feel valued as a customer and will mean I keep coming back. Thank you Wyse!

24 August 2025
Unprompted review
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Reply from wyselondon.com

Dear Caroline,

Thank you for your lovely feedback. We are so pleased to hear Wyse has helped you revitalised your wardrobe and given you some confidence back.
Best,
Wyse London

Rated 5 out of 5 stars

Always very professional… quality

Always very professional… quality, style, efficiency…excellent. Thank you.

17 August 2025
Unprompted review
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Reply from wyselondon.com

Hi Diane

Thank you for leaving us this review, you are a pleasure to deal with :)

Best,
WYSE London

Rated 4 out of 5 stars

Great customer experience and overall…

Great customer experience and overall quality excellent. Love design and colour. I would prefer waistlines lower as they tend to sit too high under the bust. Wyse do respond to feedback and some dresses are starting to have waistlines lower. Audrey jeans are the same as a few years ago Thank you

15 August 2025
Unprompted review
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Reply from wyselondon.com

Hi Pamela

Thank you for leaving us such a lovely review :)

Best,
WYSE London

Rated 1 out of 5 stars

Faulty goods refund refused

Customer service response to a request for a refund on a pair of sandals hardly worn, whereby the strap had nearly totally split away from the housing, was that they could not help but to suggest I took them to a cobbler. As the issue was caused by poor quality construction and not wear and tear (photos of damage and new looking soles were sent) I firmly believe this response is not acceptable. I cannot see any contact details to raise a complaint and will not be purchasing from Wyse in the future.

13 August 2025
Unprompted review
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Reply from wyselondon.com

Hi Claire

Thank you for taking the time to leave this review.

We understand your frustrations in this matter, we can see that a member of our customer service team has already been in touch with you.

If you wish to liaise further please continue to respond on the current email thread you have.

Best,
WYSE London

Rated 5 out of 5 stars

Lovely experience as usual

Lovely experience as usual, lovely assistants, helpful and knowledgable. Every purchase I’ve made has been wonderful quality.

9 August 2025
Unprompted review
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Reply from wyselondon.com

Hi Den

Thank you for such kind words :)

We are delighted to hear that you have had great experiences and another purchase is on the horizon!!

Best,
WYSE London

Rated 5 out of 5 stars

A Wyse choice

Every purchase from Wyse is always a pleasurable experience.
The clothes are styled well and of good quality. The customer may also suggest colours or styles for future pieces too. I love how you are given a glimpse of what’s planned for the next season, which helps budgeting.
All of the staff, either online or in store are extremely helpful and passionate about the products.
Marketing is pitched perfectly with Cath and Marielle making a great team and showing off the styles, making suggestions for pairing and getting the most out of each piece. Not many criticisms, but sometimes sizing is a bit off.
Leopard print is popular but there may be too much.

8 August 2025
Unprompted review
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Reply from wyselondon.com

Hi Amanda

Thank you for leaving such a great review, this feedback has made all of us smile :)

We are all here to help make our lovely Wyse Ladies feel comfortable and included in all that we do.

Best,
WYSE London

Rated 5 out of 5 stars

The dress is really confortable but…

The dress is really confortable but also fits elegantly even if I am not a super model and it arrived fast after order. Easy to wash and iron too!

25 July 2025
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Reply from wyselondon.com

Good afternoon

Thank you for leaving this lovely feedback, we are sure you look stunning in your dress.

Best,
WYSE London

Rated 5 out of 5 stars

Millie Boots

I bought the Millie boots in the sale. I absolutely love them. They are a great fit, longer on the leg than I expected which is great and a fab colour (cocoa)
I will cherish them!

25 July 2025
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Reply from wyselondon.com

Hi Cindy

Thank you for leaving us a review, we are delighted to hear that you are happy with your Millie Boots, we will be sure to share such positive feedback with our team.

Best,
WYSE London

Rated 4 out of 5 stars

Great brand!

The website is great and I love the videos of the clothes being worn by real people. Delivery is fast. I don’t find the fit to be particularly consistent , and skirts and trousers are often longer than expected after seeing the items being worn by Cath or Marielle. But the quality is generally very good and I particularly like the blouses and knitwear.

4 August 2025
Unprompted review
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Reply from wyselondon.com

Hi Karen

Thank you for your feedback. Really good to hear you like the videos and are pleased with our speed of delivery. Your comments on our quality is wonderful to hear.
Appreciate your comments on the fit, we are constantly reviewing feedback and returns with the aim to improve wherever possible to make your experience the best possible.
We have the garment measurements on the website to help customers make an informed decision on which size would best suit them. Your comments are greatly appreciated and will help us to further strengthen our offer.

Best,
WYSE London

Rated 5 out of 5 stars

Lovely pair of jeans

Lovely pair of jeans. Very comfortable and perfect fit.

25 July 2025
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Reply from wyselondon.com

Thank you for leaving this review Andrea, we will be sure to pass it on to our design team.

Best,
WYSE London

Rated 5 out of 5 stars

Why I love shopping at Wyse

I absolutely love shopping with Wyse. Consistent style and quality. User friendly and informative website. Clothes that are easy to wear and can be elevated from day to night. Looking forward to the autumn/winter collection- especially the knitwear!

28 July 2025
Unprompted review
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Reply from wyselondon.com

Hi Melissa

Thank you for such lovely feedback!

We have soo many beautiful pieces launching soon :)

Best,
WYSE London

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