Had a day out in York with my daughter and we popped into Wyse out of curiosity. Beautiful clothes and store layout. Both of us found clothes that we couldn’t resist buying despite the difference in... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I usually browse online but today I visited the Wyse store in Southwold. The staff were amazing, so welcoming and friendly. Whilst remaining professional they couldn’t do enough to help us. Finding ou... See more
Company replied
Such a great brand and community. Lots of inspiration through live sessions with stylists you can watch. Or in store sessions you can attend. The clothes are beautifully designed to work together and... See more
Company replied
I visited the store in Southwold. I wasn't expecting to find anything as am a size 12 on the top and a 16 on the bottom. To my great delight I found a beautiful bronze blouse and a fabulous conker bro... See more
Company replied
Company details
Written by the company
Wyse London is a womenswear brand with joie de vivre. Whatsapp | +44 7874 685848. Email enquiries@wyselondon.com. Tag us #wyselondon.
Contact info
United Kingdom
- enquiries@wyselondon.com
- wyselondon.com
4.6
Excellent
448 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wonderful Customer Service - Thank you Wyse and Phillipa
I’d been unable to return my Wyse dress as I’d been unexpectedly hospitalised but Phillipa from Customer Service so kindly phoned me and immediately seamlessly expedited the return. I am so grateful. My daughters and I have been buying Wyse clothes for years and this recent experience has ensured Wyse will remain our ‘ go-to’ clothes supplier as we all relie on online shopping, living in wonderful Cornwall. Thank you Phillipa.
20 February 2026
Unprompted review
Reply from wyselondon.com
Thank you so much for your incredibly kind words — and we’re so sorry to hear that you were unexpectedly hospitalised. We truly hope you’re recovering well.
We’re absolutely delighted that Phillipa was able to support you and make the return process seamless during what must have been a difficult time. We always want to approach every situation with understanding and care, so it means the world to know that this made a difference to you.
It’s especially lovely to hear that you and your daughters have been shopping with WYSE for years — and that we remain your go-to from beautiful Cornwall! That loyalty and trust is something we never take for granted.
We’ll be sure to pass your heartfelt thanks on to Phillipa — she’ll be so touched.
Wishing you all the very best, and we look forward to being there for you and your daughters for many years to come.
Amazing quality with attention to detail
This is a quality company - with lovely interesting well made items . Brilliant customer service and attention to detail . The clothes are expensive but will last and I would rather pay more and buy less
26 February 2026
Unprompted review
Reply from wyselondon.com
Thank you so much for this incredible review — it truly means the world to us.
We’re delighted that you appreciate the quality, craftsmanship and attention to detail that go into every WYSE piece. From the fabrics we choose to the finishing touches, we care deeply about creating clothing that feels special, stands the test of time and earns its place in your wardrobe.
It’s also wonderful to hear your kind words about our customer service. Providing thoughtful, personal support is just as important to us as the products themselves, so we’re thrilled that this has been your experience.
We completely share your philosophy of buying less and buying better — designing pieces that you can love and wear for years to come is at the heart of what we do.
Thank you again for your support and for being part of the WYSE community
Fabulous store on the Kings road
Fabulous store on the Kings road, helpful and friendly staff, great selection of beautiful clothes
24 February 2026
Unprompted review
Reply from wyselondon.com
Thank you so much for your lovely review!
We’re thrilled to hear you enjoyed your visit to our Kings Road store. It’s wonderful to know that our team made you feel welcome and that you loved the selection — we take great pride in curating beautiful pieces and creating a friendly, relaxed shopping experience.
Your kind words will mean so much to the store team. We can’t wait to welcome you back again soon!
Customer service this morning over the…
Customer service this morning over the phone to the Kings Road store was excellent and a pleasant experience
24 February 2026
Unprompted review
Reply from wyselondon.com
Thank you so much for your wonderful review!
We’re absolutely delighted to hear that you had such a positive experience with our Kings Road team. Providing warm, helpful and friendly service is something we care deeply about, so it’s fantastic to know that this came through during your call.
We’ll be sure to pass your kind words on to the store team — it will mean so much to them.
Thank you again for taking the time to share your feedback, and we look forward to welcoming you in store (or over the phone!) again soon.
I used to love Wyse
I used to love Wyse. However, many of their clothes no longer have the slightly quirky factor and just look ordinary and a bit shapeless on their website, which makes them expensive. I visited their store in Marylebone High St yesterday and despite twice previously suggesting a chair be provided in their changing rooms (with which the store staff agreed and which would cost little), to help those of a certain age to try on trousers, there is still a useless pouffe.
21 February 2026
Unprompted review
Reply from wyselondon.com
Thank you so much for taking the time to share your thoughts with us — and for being such a loyal supporter of WYSE in the past. It truly means a lot.
We’re sorry to hear that our recent collections haven’t felt as distinctive to you as they once did. While we’re always evolving our designs, we absolutely want to retain that signature WYSE personality and charm that our customers love. Your feedback is incredibly valuable and will be shared with our design and buying teams.
Thank you as well for your comments about our Marylebone store fitting rooms. We completely understand how important comfort and practicality are when trying on pieces — especially trousers — and we appreciate you raising this again. Creating a welcoming, accessible space for all our customers is very important to us, and we will be reviewing this with our retail team.
We’re so grateful you continue to engage with us and share constructive feedback. We hope to welcome you back soon and show you pieces that bring back that unmistakable WYSE spark.
Returns are a pain
Returns are a pain . They changed to online without clear guidance .
Most of the things I have tried turn out large so ordering multiple sizes is the best thing . Lack of clarity ..how long to make a return on a reduced item (is that sale ?)Tried the telephone for help .Gave up ,then an online enquiry which was answered in about three days .Strangely making WYSE returns was high up in the search engine .Previouslly I have returned two items and only been refunded for one .That needed a phone call .
Customer service poor
7 January 2026
Unprompted review
Reply from wyselondon.com
Thank you so much for taking the time to share your feedback — we truly appreciate it.
We’re really sorry to hear that your recent return experience felt frustrating. We understand how important clear guidance is, especially when ordering multiple sizes to find the perfect fit. Your comments about clarity around return timelines for reduced items and the move to online returns are incredibly helpful, and we’ll be reviewing how we communicate this to ensure it’s much clearer going forward.
We’re also sorry that you had difficulty reaching us by phone and that a previous refund required follow-up. That’s certainly not the seamless experience we aim to provide. While we’re pleased your online enquiry was answered, we know it should feel easy and straightforward from start to finish.
If there is anything still unresolved — or if you’d simply like further assistance — we would love the opportunity to personally look into this for you and make things right. Please do get in touch with your order details, and we’ll prioritise it for you.
Thank you again for your honest feedback and for shopping with WYSE. We truly value your support and hope to provide you with a much smoother experience next time.
Good quality brand
Prompt delivery , I didn’t keep the dress as it was too small and far too long . Nice fabric will buy from this brand again , return acknowledge swift but still waiting for my refund
8 February 2026
Unprompted review
Reply from wyselondon.com
Thank you for your review
Kings Rd store
I am not one to usually leave reviews but having made it a mission to visit the kings rd store whilst visiting London (torrential rain en route!) I was disappointed by the store. I gathered that the sale stock had been removed the previous day so less stock but then why not fill rails with other sizes than 1 & 2 (unfortunately which I am not…). The general vibe just wasn’t great which was such a shame as am a supporter of shopping in person but will def stick to on line in the future
12 February 2026
Unprompted review
Reply from wyselondon.com
We are so sorry to hear this, we will pass on your feedback to the store and have made a note to restock more of the other sizes. So sorry, we aim to deliver the best customer service possible in all our stores
Speedy delivery and easy returns…
Speedy delivery and easy returns service. Great quality clothes.
26 January 2026
Reply from wyselondon.com
Thank you so much for your lovely review.
We’re so pleased to hear that your order arrived quickly and that you found our returns process easy and straightforward — we always want shopping with us to feel effortless. It’s wonderful to know you’re enjoying the quality of your pieces too.
Thank you for your support, and we hope to welcome you back to Wyse London again very soon.
Warmest wishes,
The Wyse London Team
Reply from wyselondon.com
Thank you so much for your lovely review.
We’re thrilled to hear you’re enjoying your boots and that they’ve already earned you so many compliments — there’s nothing better than a piece that makes you feel great every time you wear it.
Thank you for choosing Wyse London, and we hope your boots continue to turn heads for seasons to come.
Warmest wishes,
The Wyse London Team
Gorgeous cardigan
My cardigan arrived very quickly and was nicely packaged. It is a beautiful blue colour and lovely and soft, quite lightweight so will look forward to wearing it in the spring. I think it will be very useful and I am very pleased to have got it in the sale.
26 January 2026
Reply from wyselondon.com
Thank you so much for sharing such a lovely review.
We’re delighted to hear that your cardigan arrived quickly and beautifully packaged, and that you’re enjoying the colour, softness, and lightweight feel. It’s wonderful to know you’re already looking forward to wearing it in the spring — it sounds like the perfect versatile piece.
We’re especially pleased that you found it in the sale and feel it’s been such a great addition to your wardrobe. Thank you for choosing Wyse London, and we hope it brings you lots of wear and enjoyment.
Warmest wishes,
The Wyse London Team
Accurate information - love the top!
Accurate information about product availability and delivery schedule. Great top - fits beautifully
26 January 2026
Reply from wyselondon.com
Thank you so much for your kind review.
We’re delighted to hear that the product information and delivery timeline were clear and accurate, and even happier to know that you love the fit of your top. Getting both the details and the fit right is so important to us, so your feedback really means a lot.
Thank you for choosing Wyse London — we hope you enjoy wearing your piece and look forward to welcoming you back again soon.
Warmest wishes,
The Wyse London Team
First time I had been in a Wyse London…
First time I had been in a Wyse London shop, have followed on Instagram for a few years. I spotted a hooded top on the sale rail, what a great buy. Soft fabric very good fit and felt as if right on trend (for a 63 year old woman!) would definitely go in store again
25 January 2026
Reply from wyselondon.com
Thank you so much for your wonderful review — we’re absolutely delighted that your first visit to a Wyse London store was such a positive experience
It’s especially lovely to hear that something you’d admired on Instagram turned into a great in-store find, and even better that it felt soft, flattering, and right on trend — at any age! Style is truly ageless, and we love that you felt great wearing it.
Thank you for choosing to visit us and for giving Wyse London a try. We’d be thrilled to welcome you back in store again very soon
Warmest wishes,
The Wyse London Team
Visiting the York store on Stonegate
I visited the York store yesterday and was served by Caroline. She was very helpful and encouraged me to try different styles. She was kind and patient and found the right styles for my bodyshape. I hope to go back later in the season
3 February 2026
Unprompted review
Reply from wyselondon.com
Thank you so much for your kind review and for visiting our York store! We’re delighted to hear that Caroline looked after you so well. Her thoughtful, patient approach and eye for finding styles that really suit each individual are exactly what we aim to offer in-store.
It’s wonderful to know you felt encouraged to try new styles and supported throughout your visit. We’ll be sure to pass on your lovely feedback to Caroline—she’ll be thrilled.
We hope to welcome you back later in the season and help you discover even more pieces you’ll love. Thank you again for taking the time to share your experience!
I visited the store in Southwold
I visited the store in Southwold. I wasn't expecting to find anything as am a size 12 on the top and a 16 on the bottom. To my great delight I found a beautiful bronze blouse and a fabulous conker brown sequin skirt. The lady in charge was extremely helpful and gave me several style tips, including wearing the skirt with an oversized jumper - which I did and have received many compliments. A brilliant store / designer. Will be returning. Thank you
27 January 2026
Unprompted review
Reply from wyselondon.com
Thank you so much for your lovely review and for visiting our Southwold store! We’re absolutely delighted to hear that you found pieces you loved—and what fantastic choices the bronze blouse and conker brown sequin skirt are ✨
It’s wonderful to know our team could offer helpful styling advice and that the oversized jumper pairing has been such a hit (we love hearing about the compliments!). Your kind words about the store and the designer truly mean a lot to us.
We look forward to welcoming you back to Southwold very soon. Thank you again for your support!
Wyse service - a cut above the rest
I am an online customer living in Germany and I have been helped by the wonderful Philippa from Wyse customer service numerous times within the last few weeks - she helped me with tracking and processing my returns and ensuring that I received my refunds in a very timely manner. Philippa was always friendly and helpful and kept me updated every step of the way - I felt that I was in the very capable hands throughout the whole process. Thank you again, Philippa! You are a great example of how the Wyse service really is a cut above the rest.
14 January 2026
Unprompted review
Reply from wyselondon.com
Thank you so much for taking the time to share such a wonderful review! We’re absolutely delighted to hear about your experience with Philippa. She’ll be thrilled to know that her support with tracking, returns, and refunds made the process smooth and reassuring for you.
Providing friendly, clear, and timely service is exactly what we strive for at Wyse, and it means a lot to hear that you felt in such capable hands throughout. We truly appreciate your kind words and your trust in us—especially from Germany!
Thank you again for your support, and we look forward to assisting you again in the future
Reply from wyselondon.com
Thank you so much! We’re delighted to hear you love our clothes and service — your support means so much to us. 💛 We hope to see you again soon
Great item and very pretty
Great item and very pretty. Coral top.
True to size.
Can wear dressed up or down with a slip skirt or jeans / smarter trousers.
25 January 2026
Reply from wyselondon.com
Thank you so much for your lovely feedback. We’re so pleased to hear you’re enjoying the coral top and that the fit was just right. It’s great to know you’re loving how versatile it is — perfect for dressing up or down. Thank you for shopping with us, and we hope you continue to enjoy wearing it!
Wyse shopping in Southwold
Whenever I visit the Southwold shop I find the staff to be most helpful, giving fashion advice, very friendly and extremely efficient and their after sales service is exemplary.
1 February 2026
Unprompted review
Reply from wyselondon.com
Thank you so much for your kind words. We’re delighted to hear that our Southwold team consistently provide helpful styling advice, a friendly welcome, and efficient service. It’s especially lovely to know that our after-sales care has stood out — that level of service is something we’re very proud of. We truly appreciate your support and look forward to welcoming you back again soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.