This product makes so much sense! No more chirping in the middle of the night. I’m expecting not to need to change batteries for 10 years! Cora let me know my package had been delivered to my mail r... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I experienced a problem with the mailbox sensor of our X-Sense Smart Mailbox Alarm. It was reported to X-Sense. They returned my email within a few days with suggestions on how to resolve the issue. I... See more
Company replied
The team at x-sense was very helpful when I had issues fitting the new wireless smoke alarms over my old wired ones. Unfortunately there was no conversion kit available, however they were good at s... See more
Company replied
I bought the X-Sense mailbox sensor to replace my Ring unit which had become unreliable. I had a minor difficulty with the app setup and reached out to customer service and received a response within... See more
Company replied
Company details
Written by the company
X-Sense is a leading global home safety provider of smoke detectors, CO detectors, combination smoke and carbon monoxide detectors, smart home security systems, and security cameras, providing full security and protection for your home.
Contact info
1209 Orange St, Wilmington, 19801, DE, United States
- +1 (833) 952-1880
- service@x-sense.com
- x-sense.com
3.8
Great
206 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Useless
I bought a "10 year" smoke alarm through Amazon which failed after 18 months. Following Amazon's instructions I contacted X-sense numerous times but they ignored me. I then complained to Amazon which refused to help because they only "fulfilled" the order, Be warned about this company and about anything that Amazon "fulfils" - they will leave you high and dry.
29 May 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.