X1Mats Reviews 298

Reply from X1Mats

Oct 15, 2025

Hello Adonis,

This put a huge smile on our faces, thank you!
We’re so glad you and your wife are loving your custom mats for the Challenger and Durango. It’s customers like you who remind us why we put so much passion into every detail.

And haha! We’ll be here waiting when your little one’s ready for their first ride (X1Mats Baby Edition, maybe?).
Thank you again for your continued trust. We truly appreciate your support and your awesome sense of humor!

-The X1Mats Team

Reply from X1Mats

Oct 15, 2025

Hello Junnie,

Wow! This absolutely made our day!
Thank you for being such a loyal part of the X1Mats family and for trusting us again with your new AMG G63. Knowing that your first set for the LC500 is still in pristine condition after two years is exactly what drives us: quality that lasts and craftsmanship that speaks for itself.

We’re just as excited to create your next project. Those seat covers are going to look incredible!
And thank you for recognizing our customer service team; they truly care about every detail, and it means the world to see that reflected in your experience.

We’re grateful for your continued support. You’re the kind of customer every brand dreams of.


-The X1Mats Team

Reply from X1Mats

Sep 11, 2025

Hi,

We take all feedback seriously, but after carefully reviewing our records, we could not locate any customer under your name or matching the details of this review. Since this account has only posted one vague review, we suspect it may not reflect a genuine customer experience.

For clarity, X1Mats has been in business for over 5 years, serving thousands of satisfied customers worldwide with custom-made, premium-quality mats and seat covers. Unlike generic products, every set is handcrafted to order, backed by confirmation calls, email communication, and strict quality checks before shipping.

We encourage potential customers to view the many positive experiences shared by real buyers and to reach out directly with any questions before ordering. Our team is always transparent and ready to assist.

-The X1Mats Team

Reply from X1Mats

Sep 11, 2025

Hi Joseph,

We’re very sorry to hear how frustrated you feel, but we want to assure you and others reading this that X1Mats is not a scam. We’ve been proudly serving customers worldwide for over 5 years, and our focus has always been on delivering high-quality, custom-made car mats.

For your order, as confirmed during the purchase and follow-up communication, the timeline provided was an estimated production completion. Since each mat is custom-made to order, some variation in production times may occur. This is not due to neglect but because of essential processes like precision crafting and quality checks to ensure the product meets the highest standard before shipping.

As with all custom products, orders are non-refundable once in production, which was explained on the website. That said, your order has been completed, and we remain committed to ensuring it reaches you as expected.

We understand how frustrating delays can be and take your feedback seriously. Please rest assured that X1Mats operates transparently and legitimately, with clear communication, confirmation calls, and ongoing updates. Our many satisfied customers over the years reflect our dedication to service and quality.

Thank you for your patience and for giving us the chance to clarify.

X1Mats Family

Reply from X1Mats

Sep 11, 2025

Hey Valerie,

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we’d like to clarify a few points for you and for future customers reading this.

Your order was a custom-made product tailored specifically to your vehicle. As noted during your order confirmation, we communicated the estimated production and completion timelines. Unlike off-the-shelf items, custom mats require a detailed production process, which can occasionally extend timelines, especially during periods of high demand. While we strive to deliver as quickly as possible, we apologize if this felt longer than expected.

Regarding the tariff fees, these are government-imposed charges collected by U.S. Customs. They are not set, controlled, or profited from by X1Mats. Unfortunately, businesses have no authority to waive or absorb them. This policy was introduced under recent U.S. trade regulations and applies broadly to many imported goods. We also reached out multiple times via email and phone to help explain the process and assist, though we were unable to connect directly.

That said, we’ve heard our customers’ concerns and have since implemented solutions so that future orders will not be impacted by unexpected tariffs. Our goal is to make the buying process as smooth and transparent as possible, from production to delivery.

At X1Mats, we’re committed to quality, transparency, and customer satisfaction. We greatly appreciate your feedback as it helps us continue improving both our communication and our service.

X1Mats Family

Reply from X1Mats

Oct 15, 2025

Hello Yardi,

Thank you so much! We’re thrilled you love your mats and had a great experience with our team. Premium quality and standout support, that’s the X1Mats promise.

-The X1Mats Team

Reply from X1Mats

Sep 11, 2025

Hello Yaniel,

We’re sorry for the frustration this process has caused. To clarify for you and future customers: X1Mats is not a scam company. We’ve been proudly serving customers for over 5 years, producing custom-made mats tailored to specific vehicles.

Your order was for a 2002 vehicle model, which presented unique challenges in production. From the start, we communicated that this would take longer than usual because of the age of the vehicle and the precision required. Throughout this process, our team has remained in consistent contact with you via calls and emails to provide updates and discuss options.

We also offered a refund, but you requested that we continue with production. As agreed, your mats are still in progress and will be completed no later than this month. Delays of this nature are rare, but when they happen, they are due to the complexity of ensuring the mats are crafted accurately, not from neglect.

We appreciate your patience as we finalize this order. To anyone reading, please rest assured that X1Mats is a legitimate business committed to transparency, communication, and delivering quality custom products.

-The X1Mats Team

Reply from X1Mats

Oct 15, 2025

Hey Desmond,

We really appreciate you sharing your honest feedback and your patience throughout the process. You’re absolutely right, there was a delay with your trunk mat, and we sincerely apologize for that oversight. Our team identified the issue, corrected it, and made sure you received the right fit, even if it took longer than we intended.

We’re thrilled to hear that you’re now pleased with all your mats and loving the quality and craftsmanship. That’s what we work hard for every single day! Thank you for giving us the chance to make things right and for trusting X1Mats with your setup.

Enjoy your custom mats, built to last and made to impress!

-The X1Mats Team

Reply from X1Mats

Oct 15, 2025

Hello LaFrieda,

Team Phenomenal?! We love that name, might have to steal it!
Thank you so much for the amazing words. Your energy is contagious! We’re thrilled that the color coordination, custom stitching, and premium material hit the mark for you. You nailed it. Craftsmanship like this is always worth the wait.

Enjoy your new setup and the head-turns it’s about to get.


-The (Officially Honored) “Team Phenomenal” at X1Mats

Reply from X1Mats

Sep 11, 2025

Hello,

We take feedback seriously, but after reviewing our records, we could not find any warranty claim under this name. The vague nature of this review makes it difficult to verify if it reflects a genuine customer experience.

That said, we’d like to take this opportunity to clarify for future customers: X1Mats products are built with durability and quality in mind, and our warranty is proof that we stand firmly behind them. In fact, X1Mats is the only brand in the market offering a warranty against normal wear and tear, something most COMPETITORS DON'T PROVIDE.

Our warranty process is also designed to be simple and straightforward:

1. Submit your order number and a photo of the issue.
2. We validate the details.
3. If eligible, we resolve the claim quickly and fairly.

There are no complicated steps or hidden requirements. Full details are transparently listed on our website.

X1Mats is committed to delivering premium quality, unmatched durability, and market-leading warranty coverage, setting us apart as a brand customers can trust.

-The X1Mats Team

Reply from X1Mats

Oct 15, 2025

Hey Ralph

We really appreciate you sharing your honest feedback and your patience throughout the process . You’re absolutely right, there was a delay with your trunk mat, and we sincerely apologize for that oversight. Our team identified the issue, corrected it, and made sure you received the right fit, even if it took longer than we intended.

We’re thrilled to hear that you’re now pleased with all your mats and loving the quality and craftsmanship. That’s what we work hard for every single day! Thank you for giving us the chance to make things right and for trusting X1Mats with your setup.

Enjoy your custom mats, built to last and made to impress!

-The X1Mats Team

Reply from X1Mats

Oct 15, 2025

Hello Georgi,

Wow! Thank you so much for the continued trust and support!
Hearing that you’ve compared us with others and still find X1Mats unmatched in quality and fit truly means the world to us. We take pride in crafting every custom set with precision and care, so it’s amazing to know it shows!

We can’t wait to create your new mats and trunk cover for your Lincoln Navigator 2025; it’s going to look incredible.

Thanks again for being part of the X1Mats family and for spreading the word. Your recommendation keeps us motivated every day!

-The X1Mats Team

Reply from X1Mats

Sep 11, 2025

Hello Joe,

We're sorry to hear about your frustrations & appreciate the chance to clarify for you and future customers reading this.

At X1Mats, every set of mats is custom-made for the exact vehicle model. When a customer rasies a fitting concern, our process is simple and transparent: we ask for photos or videos so our quality team can confirm whether there's an actual manufacturing issue or it's an installation matter. This helps us resolve concerns quickly and fairly.

In your case, after carefully reviewing the photos provided, the mats were confirmed to be correct for your Genesis GV80. GThe issue was related to installation process. We guided you through the installation process and also provide easy-to-follow video tutorials on our website. Unfortunately, the recommended steps have not been applied or demonstrated, which makes it difficult for us to move forward with your claim of replacement or refund, because we've been manufacturing mats for this vehicle and we've never had such issues with fitting and we're 100% confident with our measurements.

X1Mats takes pride in producing premium, custom-made car mats. Every set is designed specifically for the vehicle ordered, with craftsmanship and attention to details. Unlike generic, mass-produced mats, ours are:

1. Up to 3x thicker than most alternatives, giving superior comfort and durability.
2. Built with premium leather and reinforced layers, ensuring strength and longevity.
3. Crafted with a level of detail and fitment that sets us apart, we don’t cut corners.

Calling our Mats "garbage" does not reflect the reality of what we deliver. In fact, our mats are considered among THE BEST in the market for Leather Car Mats, chosen by thousands of customers who value quality over flimsy, off-the-shelf options.

We want to stress that X1Mats is not a scam. You received your order, and our team has been in frequent contact with you via calls and email to assist. For all genuine cases of manufacturing issues, we stand behind our warranty and always make it right. Our company has been in business for over 5 years, and we stand behind both the quality of our mats and the integrity of our service.

For future customers, please know that if any true manufacturing issue arises, we always stand by our warranty and make it right. Our many satisfied customers and strong track record are proof of our commitment to quality and customer care.

-The X1Mats Team

Reply from X1Mats

Oct 15, 2025

Hello Gary,

That’s awesome to hear, thank you for coming back! We love that your Genesis GV70 mats are still going strong after 4 years; that durability is exactly what we aim for.

You’re going to love our new carbon series, same precision fit, but with a bold, modern twist . We can’t wait to craft another set for your new ride!

-The X1Mats Team

Reply from X1Mats

Sep 11, 2025

Hello Nick,

At X1Mats, we always welcome feedback, but it’s important that future customers also understand the full context behind this order.

IYour order was unique because it included a special request not listed on our website, custom headrest covers with a personalized logo. X1Mats does not normally sell headrest covers separately, but we made an exception to accommodate you. Since all our products are custom-made to fit exact vehicle specifications, we required detailed photos and information about your headrests before we could begin. The time taken to receive these inputs from you contributed to the overall delay.

In addition, you requested a custom logo, which requires additional design, production, and quality checks. While this extended production, we kept in touch with you throughout the process. The total timeline was closer to 3 months, not 5 as stated.

During our internal audit, we identified an issue with the initial headrest batch before you received it. To avoid you receiving the wrong product, we immediately created and shipped out replacements. When you reached out with concerns, we responded promptly and confirmed the replacement was already on its way.

As for the claim that you were “blocked,” we want to be very clear: X1Mats never blocks or avoids customers. We remain available via calls and email for all customer concerns, and we are committed to providing transparency and support.

X1Mats has been in business for over 5 years, building a reputation for premium, custom-made mats and seatcovers that are far superior to generic, mass-produced products. While custom and special requests can extend production times, they are handled with the same attention to detail and care we put into all of our products. We do our best to deliver with the same commitment to quality and service.

-The X1Mats Team

Reply from X1Mats

Sep 11, 2025

Hey Frank,

Thank you for sharing your feedback. For transparency to those reading: your order was never placed into production because we currently do not have the trunk mat measurements for your specific vehicle model. Our products are all custom-made to exact specifications, so accurate measurements are required before we can begin manufacturing.

In your case, we informed you of this limitation and promptly issued a full refund. When you reordered, we again explained the same issue and refunded you a second time. At no point were you left waiting for months while an order was in production; the order was cancelled and refunded both times.

We understand this may have been disappointing, but it’s important to know that X1Mats will never move forward with an order we cannot guarantee a proper fit for. This is part of our commitment to transparency and quality.

X1Mats has been serving customers worldwide for over 5 years, delivering premium, custom-made mats that are 3x thicker and more durable than generic alternatives. While we can’t produce mats for every vehicle variation, we always put honesty and customer satisfaction first.

-The X1Mats Team

Reply from X1Mats

Oct 15, 2025

Hello Leslie,

Wow! this means the world to us! Thank you for trusting X1Mats with not just one, but all your rides, including your Slingshot (what a beauty!). We’re thrilled to know you’ve experienced our commitment to quality, durability, and true customization firsthand.

Hearing that we’ve earned a lifetime customer is the highest compliment we could ever receive. Thank you for your continued support and for recommending us with such confidence. We can’t wait to keep creating mats and seat covers that match your style perfectly!


-The X1Mats Team

Reply from X1Mats

Oct 15, 2025

Hello Marcus,

We love to hear that! X1Mats were made to take every ride to the next level, style, comfort, and protection all in one! Thanks for the awesome feedback!

-The X1Mats Team

Reply from X1Mats

Apr 3, 2025

Hello Sudhir,

Thank you for your feedback. While we understand your frustration, we want to provide some clarity for future customers reading this review.

From the beginning, our team– especially Maverick, one of our top-rated customer service agents, remained consistently responsive and professional. In fact, most of our positive reviews come from customers who praise his communication and dedication. It’s disheartening to see the interaction described inaccurately.

To address the claims:

1. Delivery Delays: Your was shipped out earlier than the time frame, we communicated upon confirming your order with full transparency that your order will be manufactured within 21 working days due to the high volume of orders – which you acknowledged and accepted at the time.

2. Product Quality & Fitment: We reviewed the photos you sent, and explained in detail that the mats were not installed correctly, especially the trunk mat, which appeared to be standing rather than laid flat. We also verified that the 2nd-row mats matched the design for your specific model, and the areas you mentioned were not covered and are not intended to be by design.

You mentioned during a phone call that the quality of the mats was great, which directly contradicts your public statement about “bad quality products.”

3. Refund Request: Our policy is clearly stated on our website: because our mats are custom-made to order, returns and refunds are not applicable unless there's a proven fitting issue. In such cases, we gladly provide a free replacement. However, after careful review, your order did not fall under this category.

4. Dispute & Resolution: Once a chargeback was filed with your credit card provider, our hands were tied. As with most businesses, any open dispute halts the resolution process until the case is closed.

X1Mats is dedicated to delivering high-quality, made-to-order products and excellent customer support. While we regret not meeting your expectations, we believe in standing by the facts and continuing to provide the service that thousands of happy customers have praised us for.

We wish you the best, and should the dispute be resolved in our mutual favor, we’d still be open to assisting you further.

Drive Safe,
X1Mats