I ordered over 4 weeks ago hoping to receive the order for a race. Bearing in mind i messaged before the order to see how long it would take for delivery which i got told was 7 days. Still heard nothi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Whilst the jerseys i order took a while to arrive (getting the fit right) I can whole heartedly say it was worth the wait, Laura was more than happy to keep me updated and Ian was fantastic dra... See more
Good looking jacket, accurately sized. Sensibly priced, delivered quickly & nicely packaged. Only negative was the really poorly stitched/fitted lining. One pocket developed a hole on the second weari... See more
Really happy with the Royal Blue Race kit I ordered really tough stuff, quality material Crashed a few times no holes or rips, also Ordered The Blue Softshell Jacket which has been brilliant on the... See more
Company details
Written by the company
MTB Apparel
Contact info
Suite 1 & 2 Bridge House, BL1 4NH, Bolton, United Kingdom
- info@x5cape.com
- x5cape.com
3.9
Great
318 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing…
Great clothes and more than happy to wait for personalised items.
Went for lucky dip and now have a favourite hoody.
Cheers guys... Will be purchasing again.
7 October 2022
Excellent service
Excellent service
Excellent quality
Excellent logo making skills
Excellent packaging
3 October 2022
Good looking jacket let down by lining
Good looking jacket, accurately sized. Sensibly priced, delivered quickly & nicely packaged. Only negative was the really poorly stitched/fitted lining. One pocket developed a hole on the second wearing, and one of the inner sleeves is too long.
4 October 2022
Very helpful
Very helpful, asked about a custom design and within 2 hrs it was done and sent to me for my approval. Laura was so helpful and friendly.
Would highly recommend.
( loved the free stickers)
2 October 2022
Great quality merchandise,quick answers…
Great quality merchandise,quick answers to any questions,will definitely deal with again
15 September 2022
Brilliant product and great service…
Brilliant product and great service fast and efficient even the return to swap for a smaller size and an added bonus got some free stickers ahah I even went back and bought another . Thanx I’ll deffo be buying from you again x
1 September 2022
Great service thanks
10 September 2022
Kings of custom MTB gear
Perfect customised MTB gear very happy with my purchase and will be buying more and would recommend to anyone.
8 September 2022
Amazing
Amazing high quality clothing amongst other things. The owners couldn't have done more for us when it came to designing custom apparel.
7 September 2022
Amazing mtb clothing line
Amazing mtb clothing line, with fast excellent service. Very good after care also...
16 August 2022
Great product
12 August 2022
Great retailer.
Fast delivery and good communication.. And the quality of my purchases are excellent..
It’s a thumbs up 👍 from me…
10 August 2022
Always brilliant 💪
4 July 2022
Original order was supposed to be up to…
Original order was supposed to be up to 8 weeks , order took over 11 weeks , communication was not good , product it’s self seems ok time will tell
1 July 2022
Reply from X5cape
Hi Geoff, we're so sorry for the delay with your pants, we have exerianced some supply issues & delays recently but i can confirm all is now sorted & any furture orders should arrive with you in good time. Thanks so much for your custom we really appreciate it, we hope you love your new MTB kit & if you need any further help or assistance from us just let us know & we'll be happy to help, Kindest regards, Laura
First order and not the last
First order and not the last. Well priced and good products.
23 June 2022
Excellent products as always absolute…
Excellent products as always absolute joy to purchase from them
21 June 2022
Awfull
Awfull.......
Was lied too and now they're blaming the bank holidays...there was no bank holiday on the Tuesday,the day I was told it was being posted!!!
21 June 2022
Reply from X5cape
Hi Keith, We're so sorry you feel this way about our service, as explained via email & paypal it can take upto 5-7 business days to process your order as we hand make all of our items, unfortunately as your order was placed just before the jubilee bank holiday this extended the time frame a little as couriers would not be collecting on those days & once requested we swiftly processed a refund for you. Sorry we couldn't come to a a suitable resolution on this for you. Have a wonderful day. X5CAPE
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.