xCloud Reviews 361

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 168 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting the staff's helpfulness, responsiveness, and expertise in resolving issues, even those outside their direct scope. Many appreciate the platform's user-friendly interface, clean design, and ease of managing servers and websites, making it suitable for both experienced professionals and novices. The service is frequently described as stellar, with users noting improved website speed, reliable uptime, and continuous feature development. However, some people were dissatisfied with customer service, mentioning slow response times, lack of coordination, and issues with billing and platform stability. A few other people also felt that the support documentation was not up-to-date or easy to follow, and experienced problems with features like password resets and migration options.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, with many praising the support team's... See more

Website

Customers had positive experiences with websites, praising the platform as modern, efficient, and intuitive... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction and recommending it for... See more

User experience

Users describe positive interactions with the user experience, often highlighting the platform's ease of use... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

xCloud is honestly cracked if you care about speed, control, and not babysitting servers all day. I moved my stack over and within minutes it felt like I upgraded hardware without paying for it. The U... See more

Company replied

Rated 5 out of 5 stars

I have consistently been given excellent help from everyone that I interact with at xcloud hosting. I am a massage therapist running my own Wordpress website. I don’t know computer language at all. So... See more

Company replied

Rated 5 out of 5 stars

I’ve been using xCloud for my hosting management, and their support team is top-notch. I rarely have to reach out to them because the platform is so solid; however, I recently ran into a complex issu... See more

Company replied

Rated 5 out of 5 stars

I cannot sing the praises of xCloud enough. I absolutely love this product. The pace of innovation and development has been breathtaking. The support is amazing - one of the most important thing... See more

Company replied


Company details

  1. Web hosting company

Written by the company

xCloud is an all-in-one server management and control panel that was created to make it easy to set up, deploy, and manage WordPress websites. With xCloud servers, you can easily improve the performance and security of your website. There is no hidden charge in xCloud, since xCloud offers a transparent hosting solution. Whether you're a personal user with 1GB of RAM or a high-performance user with 32GB of RAM, xCloud's managed servers can meet all of your needs. Our user-friendly approach makes server management simple, allowing you to focus on your website rather than the complexity of hosting. xCloud streamlines the difficult steps required to set up and host WordPress sites with only a few clicks from the dashboard. From server configuration to WordPress installation, SSL certificate setup, server monitoring, plugin updates, and more, we've got you covered with advanced capabilities that no one else offers. With all of the hosting options available on the market, it was never easy to maintain multiple websites simultaneously. But not anymore. xCloud makes it simple to manage many sites. You may monitor and control them all from a single server while improving performance. xCloud is dedicated to simplifying WordPress hosting and management by providing a flexible solution that improves efficiency. By handling infrastructure, we allow developers and agencies to focus on creating amazing websites.


Contact info

4.8

Excellent

TrustScore 5 out of 5

361 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

very quick support

very quick support, very helpful

25 November 2025
Unprompted review
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Reply from xCloud

Thank you! We’re glad our support was quick and helpful. We appreciate your feedback.

Rated 5 out of 5 stars

Fantastic tool

Fantastic tool and fast, professional support - even on ate hours of the weekend! Loving the experience, I recommend you try it!

23 November 2025
Unprompted review
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Reply from xCloud

Thank you for the wonderful feedback! We’re glad you’re enjoying the platform and our support, even during late hours. We appreciate your recommendation!

Rated 5 out of 5 stars

Allways innovating to make server…

Allways innovating to make server management very easy but powerfull. Continuous improvements and really good customer service.
It is not perfect, but they listen always the users. Very happy with it.

1 November 2025
Unprompted review
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Reply from xCloud

Thank you for your feedback! We’re glad to hear you’re happy with the platform and our customer service. We always strive to improve and listen to our users, and your support means a lot to us.

Rated 5 out of 5 stars

Nice app, Saves a lot of time.

I've tried a lot of similar apps and I really enjoy this one so far. A++

23 November 2025
Unprompted review
xCloud logo

Reply from xCloud

Thank you! We’re glad to hear xCloud is saving you time and that you’re enjoying the platform. We appreciate your support!

Rated 5 out of 5 stars

Exceptional team and an outstanding product

1. The team: xCloud is managed by a customer centric group of experts who are passionate about their work. Graceful and empathetic interactions of M Asif Rahman, the founder of xCloud, in the xCloud Self Hosting Community has earned my respect and made me a fan of him.

The speed at which the team releases new features amazes me. They announce a new release, a new feature, or something that delights all of their customers every one to two weeks.

Unusually positive vibe in their Facebook community, the management's outstanding attitudes, and the team's dedication have all made me fall in love with the team behind xCloud

2. The Product: Among all hosting control panels I have used so far, I find the GUI design of the xCloud panel most user-friendly. My experience of hosting WordPress websites on xCloud Managed server was flawless and did not encounter a single error. I am hosting one WordPress website on managed hosting server and another on self managed server. Both websites load superfast and have 97-99% performance score on GT Metrix.

3. Excellent Support: In the past five months of using their managed hosting service, I needed to get in touch with the support just once. A bot attack caused my cloud server's CPU usage to increase to 100%. I didn't have the required server management expertise to troubleshoot or fix it. Sheri from the Support team fixed the issue in half an hour for me and the CPU usage returned to less than 5%.

4. Unbeatable Price: I pay $5 a month for an entry level fully managed cloud server. A cloud server and the xCloud hosting control panel are included in the price. No other hosting provider on the planet, as far as I'm aware, provides a fully managed cloud server at this price. A comparable service from a competitor usually costs 200% or more.

I do not usually review products and services. I was inspired to write my first and only Trustpilot review because of xCloud's exceptional team and their outstanding product. I wholeheartedly recommend xCloud to anyone looking for a world class hosting experience.

22 November 2025
Unprompted review
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Reply from xCloud

Thank you so much for your detailed and thoughtful review! We’re thrilled to hear that you’re enjoying both the xCloud platform and our support. Our team works hard to provide a fast, reliable, and user-friendly experience, and it’s incredibly rewarding to know that it makes a difference for you.

We also appreciate your kind words about our community, pricing, and the dedication of our team. Reviews like yours motivate us to keep improving and innovating. Thank you for your support and recommendation!

Rated 5 out of 5 stars

Bottom line xCloud has become a dependable part of our hosting toolkit.

As a WordPress and hosting-focused agency, we’re picky about the infrastructure partners we trust. xCloud has consistently proven itself as a reliable, well-engineered platform that plays nicely with the kind of performance-sensitive workloads our clients rely on.

Bottom line xCloud has become a dependable part of our hosting toolkit. It gives us the performance, security, and stability our clients expect, while simplifying the day-to-day operations of running an agency that manages hundreds of active WordPress installations. For anyone running client-facing hosting at scale, it’s a platform worth serious consideration.

1 November 2025
Unprompted review
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Reply from xCloud

Thank you for your thoughtful review! We’re glad to hear xCloud has become a dependable part of your hosting toolkit and is helping simplify your day-to-day operations. Providing performance, security, and stability for agencies like yours is exactly what we aim for, and it’s great to know we’re meeting those expectations.

We appreciate your support and recommendation!

Rated 5 out of 5 stars

When I started using XCLOUD

When I started using XCLOUD, I realized that I had been wasting my time with other platforms before. If you are still standing behind the fence, please don’t hesitate.

20 November 2025
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Reply from xCloud

Thank you for your feedback! We’re glad to hear xCloud has been a time-saver for you. We appreciate your support and recommendation to others!

Rated 5 out of 5 stars

I’ve just moved all my sites over to…

I’ve just moved all my sites over to XCloud. Really straightforward process and when I had an issue with one migration, they were all over it and got things sorted really quickly. So far so good with XCloud.

19 November 2025
Unprompted review
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Reply from xCloud

Thank you for your feedback! We’re glad to hear the migration process went smoothly and that our team could quickly help with any issues. We appreciate your support and are excited to have you on board with xCloud!

Rated 5 out of 5 stars

Great service

19 November 2025
Unprompted review
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Reply from xCloud

Thank you for your kind words! We’re glad you had a great experience and appreciate your feedback.

Rated 5 out of 5 stars

Support is great.

12 November 2025
Unprompted review
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Reply from xCloud

Thank you so much for your kind words. We’re really glad to hear that our support has been helpful, and it means a lot to us that you had a positive experience.

Rated 5 out of 5 stars

I have encounter new server setup and…

I have encounter new server setup and contact support as i need to learn how to do it without the need to contact often.

After going through our conversation, the support has no choice but to ask me to allow her (Sheri) to access the root server to see what causing the problem.

Eventually, the new server get setup within a few minutes.

9 November 2025
Unprompted review
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Reply from xCloud

Thank you for sharing your experience! We’re glad Sheri was able to assist you and get your new server set up quickly. Our goal is always to help customers not only solve issues but also feel more confident managing their servers independently. We appreciate your feedback and look forward to supporting you in the future!

Rated 5 out of 5 stars

Came from Cloudways to xCloud

Came from Cloudways to xCloud, and wow!! Support is great, the application is amazing and super easy, integration is incredible. Definitely not looking back. And all the things they continue to add, I can't wait to see what they do!

6 November 2025
Unprompted review
xCloud logo

Reply from xCloud

Thank you so much for your amazing feedback! We’re thrilled to hear you’re enjoying xCloud and that our support and platform are making a difference. We’re constantly working to improve and add new features, so stay tuned, there’s more great stuff on the way!

Rated 5 out of 5 stars

Great support and any questions they…

Great support and any questions they are quick to respond! highly recommended.

5 November 2025
Unprompted review
xCloud logo

Reply from xCloud

Thank you for your kind words! We’re glad to hear you had a great experience, and your recommendation means a lot to us. We’ll continue doing our best to support you!

Rated 5 out of 5 stars

Excellent all-around Host

I tried xCloud 8 months ago and although their UI/UX were great, their support was lacking big time. I decided to give them another try and I was pleasently surprised!
1. They have rolled out many important UI/UX updates
2. They released the ability to host PHP sites which made it easier for us to transfer our cPanel account.
3. They streamlined the WP migration process
4. Most importantly they listened to our feedback and invested heavily on support. Had to engage support team in several occassions via chat and ticket and they were fast to respond and provided all the assistance I needed.

As a website agency owner, I've worked with 6+ hosts, all of them have issues. I have now migrated ALL our agency and client sites to them as I love the flexibility and transparency they provide. If you tried them before and was disappointed, I recommend you definitely give them another chance, you'll be happy you did!

3 November 2025
Unprompted review
xCloud logo

Reply from xCloud

Thank you so much for sharing your detailed feedback! We’re really glad to hear that you gave xCloud another try and that you’ve noticed the improvements in our platform and support.

Our team has been working hard to enhance both the user experience and the level of assistance we provide, so it’s great to know these updates made a positive impact. We truly appreciate your trust in migrating all your agency and client sites to xCloud.

Your feedback motivates us to keep improving, thank you again for being part of the xCloud community!

Rated 5 out of 5 stars

Fantastic Service

Fantastic Service. I am very happy. Helpful and fast.

27 October 2025
Unprompted review
xCloud logo

Reply from xCloud

Thank you so much for your kind words! We're really glad to hear that you’re happy with our service and support. Your feedback means a lot to us and motivates the team to keep delivering the best experience possible.

Rated 5 out of 5 stars

Xcloud is the best server solution I've…

Xcloud is the best server solution I've had for our website aflorists.com.

Support is now "nearly" 24hrs a day. When you speak to any support memeber they are very good and seem to work on your problem only. Not like others where you feel they are doing 10 customers at a time.

highly recommend.

Our website aflorists.com became alot faster using xcloud as well.

we've been with them around 6 months now

26 October 2025
Unprompted review
xCloud logo

Reply from xCloud

Thank you so much for the wonderful feedback! We're thrilled to know that xCloud has helped improve your website’s performance and that you’re happy with the level of support you’ve received. Our team truly appreciates your trust and kind words, it’s great to hear that your experience has been smooth over the past six months.

Rated 5 out of 5 stars

i'm laravel developer

i'm laravel developer, and i'm searching long time a hosting agent which is helping me auto deployment to get experience, and this is what i get them.

12 September 2025
Unprompted review
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Reply from xCloud

Awesome to hear! We’re glad our hosting makes auto-deployment easy and helps you level up with Laravel. Keep creating!

Rated 5 out of 5 stars

This is a very reliable company and…

This is a very reliable company and service enjoying using it and would highly recommend it to anybody.

7 October 2025
Unprompted review
xCloud logo

Reply from xCloud

Thanks so much for the awesome feedback! I’m really glad to hear you’re enjoying xCloud and appreciate the recommendation. It honestly means a lot.

We’ll keep doing our best to make sure you continue having a great experience with us.

Rated 5 out of 5 stars

xCloud: Hosting made effortless

I've been using xCloud for several months and really appreciate the range of options they provide, from hosting and backup services to one-click app installs like WordPress, N8N, and Mautic. It makes hosting and managing WordPress much less of a hassle. Their support is excellent as well — I've reached out a few times and they were always prompt and helpful.

25 September 2025
Unprompted review
xCloud logo

Reply from xCloud

Thank you so much for your awesome feedback! We're really happy to hear that xCloud has made hosting and managing your apps easier and more convenient. It’s great to know you’re taking full advantage of features like one-click installs and backups, and that our support team has been there when you needed them.

We truly appreciate you being part of the xCloud community! If you ever need a hand or have suggestions, we’re just a message away.

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