Xcooters Reviews 139

TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

I negotiated a price for a scooter. It took a lot of texting back and forth but we got there after some time. I was very sceptical and requested to pay by credit card or by PayPal goods and services.... See more

Rated 1 out of 5 stars

Limited mechanical knowledge. They probably don’t understand the finer workings of an e-scooter. They might convince you that extra work needs doing when it doesn’t. They take shocking amount of time... See more

Company replied

Rated 5 out of 5 stars

Great buying experience. My girlfriend bought a new scooter today. With very little knowledge of what she wanted Nacho took time to show and explain to her some different options. The scooter purchase... See more

Rated 5 out of 5 stars

Iam going to give Xscooters an excellent review & it don't derive from only the one experience in dealing with them. It turns out I bought a scooter from the back last year, since then they have loo... See more

Company details

  1. Bicycle Shop
  2. Bicycle repair shop
  3. Bike accessories store
  4. Electrical repair shop

Written by the company

Shop of electric scooter and customisations from the UK's. You'll be also able to add the best accessories in your electric scooter! Visit our website to find the right e-scooter for you! Or come to our workshop (Xiaomi, Blade, Monorim, Ninebot, Dualtron, ..)


Contact info

2.6

Poor

TrustScore 2.5 out of 5

139 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great business and services provided

Great business and services provided. The shop has everything for your electric scooter needs, I go to get my scooter repaired and serviced.. the staff are friendly and the work rate is exceptional, would definitely recommend checking the shop out!

9 November 2021
Unprompted review
Rated 5 out of 5 stars

Best Scooter Shop In Bristol

Best Scooter Shop In Bristol. Always Happy to help, Get the job done as quickly as possible. And very friendly, Nacho & Danna Lovely people. Highly recommended service 10/10

8 November 2021
Unprompted review
Rated 5 out of 5 stars

Polite and welcoming shop owners

Polite and welcoming shop owners, they answered any concerns and questions I had, and anything they could help me with they did. Would recommend shop to anyone looking for a scooter.

29 October 2021
Unprompted review
Rated 5 out of 5 stars

This shoo is excellent had the exact…

This shoo is excellent had the exact right thing I was looking for with my scooter and so friendly and they also fitted a brand new charger port on my scooter 10/10 would 100% recommended taking your scooter there to get fixed

26 September 2021
Unprompted review
Rated 5 out of 5 stars

Bought a Riley scooter today

Bought a Riley scooter today, it was excellent service and friendly staff I fully recommend this scooter shop there range of scooters is excellent and these people know what their talking about and their after service is great we’ll worth a visit a warm and friendly experience 10/10 Thank you!

18 September 2021
Unprompted review
Rated 1 out of 5 stars

Misleading stock information and terrible customer service - AVOID!

Ordered an escooter which was listed as in stock. Received a message saying they had no new stock and offered me a demo model and small discount or else I would have a “long wait” for a new one. I wasn’t interested so asked to cancel. The order was cancelled but a week and several emails later and the company still hasn’t refunded my £1,250! Avoid this company!

Update: 6 days later and still no refund. I received an e-mail from the company accusing me of posting an unfair review (despite stating only facts) and bizarrely blaming my e-mail provider for the refund “going into my spam”.

Final update: the refund took 10 days to get processed by Xcooters despite being told within 24 hours is was processed. Consistent defensiveness and lies.

16 September 2021
Unprompted review
Xcooters logo

Reply from Xcooters

Hello Jack, sorry for the inconvenicne but unfortunately we have no power over customs clearence, if our stock has delay I apolagise for the problem and offered something else. We refunded straight away but of course the refund takes 5 working days to be show in your bank. Your email has been lost in the junk email. Now we have the stock again and we can offer you a good discount for the incovenience. Thank you.

Rated 5 out of 5 stars

amazing man

The guy who work there is my friend long time ago and he is an amazing man and very helpful

15 September 2021
Unprompted review
Rated 5 out of 5 stars

Great service and got what I wanted.

Visited the new showroom in city centre. Nice layout. Helpful and friendly staff, got on really well with them. They looked after me. Had a test ride and made a purchase. Couldn't ask for more.

15 September 2021
Unprompted review
Rated 5 out of 5 stars

Place to buy your scooter!

Popped in this afternoon with a friend and was greeted by Nacho and he couldn’t of been more helpful! Came in originally looking for a specific scooter only to be given some great advice with pros and cons, I was able to test ride a desired model and was instantly agreed with was the correct one.
Anyone thinking of buying an electric scooter please, please visit this shop and purchase from them! They are so helpful and will guide you through any questions you have without being brain washed by some idiot American on YouTube. Thanks again guys

13 September 2021
Unprompted review
Rated 5 out of 5 stars

Best scooter shop and experienced mechanic in Bristol

I have taken several scooters here for repairs and upgrades and every time they go above and beyond for you. Today Fri 10th September 2021, I bought a dualtron Eagle limited edition. Its the best scooter I've ever rode in my life and I've had many many scooters, my first was a MAD velocifero. Which was mostly made of wood lol. They have come such a long way since then. I've had cheap ones from China and expensive ones from UK and these guys have fixed every one I've had from minor tyre changes to extensive upgrades. Xcooters will meet all your needs for your scooters. The new shop is really awesome too. 👌

10 September 2021
Unprompted review
Rated 5 out of 5 stars

10/10 custmr service

It's a shame I can't give 10 stars for this companies service! Went to look for a scooter, not knowing anything about them except they seem a good bit of fun. They both took the time with me answering all my questions and letting me demo them....a lot!!!! The whole range available is high quality....... I ended up buying two scooters of them!!!! Thanks for all the help :)

4 September 2021
Unprompted review
Rated 5 out of 5 stars

BEST SERVICE IN BRISTOL

Xcooters is the #1 place in Bristol to buy or have your electric vehicle repaired Natcho and the team have extensive knowledge of ANY model of scooter not just the brands they stock!

They fixed my MK8 puncture within an hour and tightened up and swapped round some fixtures that were bad from the factory set up free of charge

I will 100% be using xcooters any time I have trouble with my scooter they even offer you a cold drink upon arrival!

Thankyou once again my people!
Tony.

26 August 2021
Unprompted review

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