A quality product, careful shipping and great after-sales service. I made a mistake in my delivery address when the product had already been sent and the company was very reactive to solve the p... See more
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See what reviewers are saying
Excellent backpacks, even if you disregard the gimmicks. Having owned the Original and the Hero, I personally don't care much about the material being cutproof, nor the usb hub they include in those... See more
Trying to force me to download an app to be able to following my order status. Have a link to follow status online with small text after all big things pointing towards the app. This can only be a one... See more
A carabiner of our one and a half year old Bobby Bizz bag broke down. So we asked whether it would be possible to acquire a new one - unfortunatelly not. Instead, we got a new bag for free. :) We re... See more
Company details
Written by the company
Bags with a purpose
Contact info
Lange Kleiweg 6-28, 2288 GK, Rijswijk, Netherlands
- support@xd-design.com
- xd-design.com
4.1
Great
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
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Very spacious backpack
Very spacious backpack, resistant and well produced. Very satisfied
Barby
14 February 2023
Unprompted review
Reply from XD Design
Hi Barbara,
Thank you so much for sharing your positive experience with us! We are absolutely thrilled to hear about your satisfaction. Our teams put great effort into ensuring a seamless ordering process, fast delivery, and exceptional products.
Your feedback is truly valuable and encourages us to continue providing the best service possible.
Thanks & regards,
Nick
XD DESIGN TEAM
I bought first bag in November and been…
I bought first bag in November and been really happy with it. Now decided to add another.
22 February 2023
Reply from XD Design
Hi Kristjan,
Thank you so much for sharing your positive experience with us! We are absolutely thrilled to hear about your satisfaction. Our teams put great effort into ensuring a seamless ordering process, fast delivery, and exceptional products.
Your feedback is truly valuable and encourages us to continue providing the best service possible.
Thanks & regards,
Nick
XD DESIGN TEAM
Support never replies, no refund 3 weeks after they got my return
I wrote to the support multiple times, at first I had some questions: right after they sent me the parcel (I ordered 2 backpacks, but they sent only 1 of them and a refund for the other). Later, when I got the parcel, I had another question.
Finally, I returned the order, waited as long, as I had to according to their FAQ, didn't get my money back and wrote them another email asking about the refund.
I've never got any replies to any of my emails.
My return was delivered on 31.01.2023. Today is 21.02.2023, still no refund and no replies.
21 February 2023
Unprompted review
Reply from XD Design
Hi Anna,
Thank you for sharing your feedback regarding your issue. We apologize for any inconvenience this may have caused you.
We do our best to deliver a smooth ordering experience, in partnership with our third-party providers and apologies if you have encountered delays.
As we are aware of customers delays throughout this period, please reach out to our customer support chat on our website we would like to offer you a 10% Discount code as a courtesy of your delay.
Thanks & regards,
Nick
XD DESIGN Team
It was easy to order
It was easy to order. The order arrived with good speed and was well packaged. I am ordering from Sweden and there were no difficulties with payment or addresses.
31 January 2023
Unprompted review
Reply from XD Design
Hi Heidi,
Thank you so much for sharing your positive experience with us! We are absolutely thrilled to hear about your satisfaction. Our teams put great effort into ensuring a seamless ordering process, fast delivery, and exceptional products.
Your feedback is truly valuable and encourages us to continue providing the best service possible.
Thanks & regards,
Nick
XD DESIGN TEAM
Everything was just fine!
Everything was just fine!
The shipping was fast and with no problems, the backpack is great and i’m in love with it
12 February 2023
Unprompted review
Reply from XD Design
Hi Elissa,
Thank you so much for sharing your positive experience with us! We are absolutely thrilled to hear about your satisfaction. Our teams put great effort into ensuring a seamless ordering process, fast delivery, and exceptional products.
Your feedback is truly valuable and encourages us to continue providing the best service possible.
Thanks & regards,
Nick
XD DESIGN TEAM
5* Service and Product
Order process was easy. Kept I formed throughout the processing and shipping of the parcel. Amazing bag, enough space for my work laptop, documents and accessories and good for the planet!! :)
6 February 2023
Reply from XD Design
Hi Paula,
Thank you so much for sharing your positive experience with us! We are absolutely thrilled to hear about your satisfaction. Our teams put great effort into ensuring a seamless ordering process, fast delivery, and exceptional products.
Your feedback is truly valuable and encourages us to continue providing the best service possible.
Thanks & regards,
Nick
XD DESIGN TEAM
There was no place where to put the…
There was no place where to put the dicount code
all other was fine
5 February 2023
Reply from XD Design
Hi Roland,
Thank you for sharing your feedback regarding your issue. We apologize for any inconvenience this may have caused you.
We appreciate your feedback and have informed our webshop team.
We do our best to deliver a smooth ordering experience, in partnership with our third-party providers and apologies if you have encountered delays.
Thanks & regards,
Nick
XD DESIGN Team
This is our second backpack
This is our second backpack - great as the first one ordered back in 2018 (still in great shape). This model has great compartments. Backpacks are heavy duty - I will always buy XD antiteft backpacks as I travel a lot (6 fly a month / every month). Just great!
4 February 2023
Unprompted review
Reply from XD Design
Hi Lana,
Thank you so much for sharing your positive experience with us! We are absolutely thrilled to hear about your satisfaction. Our teams put great effort into ensuring a seamless ordering process, fast delivery, and exceptional products.
Your feedback is truly valuable and encourages us to continue providing the best service possible.
Thanks & regards,
Nick
XD DESIGN TEAM
Great customer service and great backpack
Great customer service, and great backpack!
31 January 2023
Unprompted review
Reply from XD Design
Hi Ana,
Thank you so much for sharing your positive experience with us! We are absolutely thrilled to hear about your satisfaction. Our teams put great effort into ensuring a seamless ordering process, fast delivery, and exceptional products.
Your feedback is truly valuable and encourages us to continue providing the best service possible.
Thanks & regards,
Nick
XD DESIGN TEAM
Great backpack
Great backpack!
Exactly the size and colour I wanted. The materials used feel like really high quality.
19 January 2023
Unprompted review
Reply from XD Design
Hi Michelle,
Thank you so much for sharing your positive experience with us! We are absolutely thrilled to hear about your satisfaction. Our teams put great effort into ensuring a seamless ordering process, fast delivery, and exceptional products.
Your feedback is truly valuable and encourages us to continue providing the best service possible.
Thanks & regards,
Nick
XD DESIGN TEAM
Reply from XD Design
Kristina,
Thanks for sharing this with everyone as we like to keep transparent all the way through.
With all due respect, your 1 star review does not reflect our services nor the way we've been assisting you since day one.
We've responded to every single one of your mails.... We can't be held accountable if your email does not accept these and/or mark these as spam.
If that's the case, we kindly ask you to check your spam/junk mail box, otherwise we can simply paste our responses here so both you and everyone can see these:)
Kind regards,
XD Design
Excellent product
This bag has so much storage opportunities in so little space! I already have one of these backpacks and it has joined me in so many trips and adventures. I love its many secret pockets so you have everything you need at hand and yet safe. It is awsome that they are made with recycled materials!
9 January 2023
Unprompted review
Reply from XD Design
Hi Selena,
Thank you so much for sharing your positive experience with us! We are absolutely thrilled to hear about your satisfaction. Our teams put great effort into ensuring a seamless ordering process, fast delivery, and exceptional products.
Your feedback is truly valuable and encourages us to continue providing the best service possible.
Thanks & regards,
Nick
XD DESIGN TEAM
Excellent backpack
I find the design of the backpack I bought very effective and elegant. It fits nicely on my shoulders. Also, the buying experience and the delivery process were good. I think it will be the perfect gift form my kids, who love mine.
19 January 2023
Unprompted review
Reply from XD Design
Hi Gabriele,
Thank you so much for sharing your positive experience with us! We are absolutely thrilled to hear about your satisfaction. Our teams put great effort into ensuring a seamless ordering process, fast delivery, and exceptional products.
Your feedback is truly valuable and encourages us to continue providing the best service possible.
Thanks & regards,
Nick
XD DESIGN TEAM
Happy with the backpack
Happy with the backpack. It's good looking, and really waterresistant, I feel good that it's from recycled materials, and what you need quickly is easy to access. And solves the problem not to get pickpocketed again!
I use it also for everyday
16 January 2023
Unprompted review
Reply from XD Design
Hi Trude,
Thank you so much for sharing your positive experience with us! We are absolutely thrilled to hear about your satisfaction. Our teams put great effort into ensuring a seamless ordering process, fast delivery, and exceptional products.
Your feedback is truly valuable and encourages us to continue providing the best service possible.
Thanks & regards,
Nick
XD DESIGN TEAM
A bit mistake,
A bit mistake,
Last day I asked a Bobby sling mochila crossbody antirrobo blue Marín and I received black. The mochila is good.
26 December 2022
Unprompted review
Reply from XD Design
Hi Sonia,
Thank you so much for sharing your positive experience with us! We are absolutely thrilled to hear about your satisfaction. Our teams put great effort into ensuring a seamless ordering process, fast delivery, and exceptional products.
Your feedback is truly valuable and encourages us to continue providing the best service possible.
On that note we apologies for sending you a black one instead of a blue, you are always more than welcome to change it.
Thanks & regards,
Nick
XD DESIGN TEAM
Christmas Order!
Considering I ordered at Christmas time delivery was surprisingly quite quick! However, I was a little disappointed that the Bobby Hero XL Backpack had no place to secure/attach keys, but apart from that I really am pleased with my purchase.
6 January 2023
Unprompted review
Reply from XD Design
Hi Dennis,
Thank you so much for sharing your positive experience with us! We are absolutely thrilled to hear about your satisfaction. Our teams put great effort into ensuring a seamless ordering process, fast delivery, and exceptional products.
Your feedback is truly valuable and encourages us to continue providing the best service possible.
Enjoy your new backpacks :).
Thanks & regards,
Nick
XD DESIGN TEAM
Very fast delivery.
29 December 2022
Unprompted review
Reply from XD Design
Hi Kruna,
Thank you so much for sharing your positive experience with us! We are absolutely thrilled to hear about your satisfaction. Our teams put great effort in ensuring a seamless ordering process, fast delivery, and exceptional products.
Your feedback is truly valuable and encourages us to continue providing the best service possible.
Thanks & regards,
Nick
XD DESIGN TEAM
The backpack is very nice and…
The backpack is very nice and confortable
20 December 2022
Unprompted review
Easy online buying experience
Easy online buying experience. Customer service very kind and efficient.
28 December 2022
Unprompted review
Wrong colour
Ordered a backpack for our holiday.
The wrong colour was sent.
I now have to pack it up, return it, wait for a refund, and travel without it.
The courier did not swap my order, the order was obviously picked and packed incorrectly. Yes, you offered a replacement but it wouldn't arrive in time.
It would have been nice if you had offered some sort of recompense before I left an adverse review rather than after.
23 December 2022
Unprompted review
Reply from XD Design
Carole,
Thanks for sharing this with our team and the world, we appreciate this as we like to keep things transparent all the way through:)!
We're very sorry that the designated courier swapped your order with another one, hence why you received a different color. However, we did offer to send you another backpack (right color) via express or offer you a full refund. You chose the latter so we sent you a pre-scanned return label so you can return this free of charge and obtain a full refund as you requested:)
Moreover, delays and logistical errors are common during December/the holidays, sadly we cannot control this whatsoever.
In case you wish to place an order in the near future feel free to get in touch with our team so we can make this up to you.
Last but not least we'd like to wish you nothing but the best in 2023.
Kind regards,
XD Design
Update*: The order was not packed incorrectly but swapped during the pick-up process... Moreover, we did offer you everything before reading your review, not after.
Have a nice day further:)!
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