Comcast Reviews 

I transferred my service on 3 iPhones from ATT to Xfinity with the promise I would receive a $500 gift card for two of the three phones that both had more than a $500 balance to pay off the phones. After transferring the numbers from ATT to Xfinity, I asked support via chat when I would receive the gift cards. After hours on live chat waiting for them to communicate and get direction from the "advanced team," I received the response I would receive the gift cards to my email on file that day. I did not receive the email so the next day I inquired on the status and was told they would arrive in my email that day. Long story short, they never came. I have a transcript of all the online chats with this communication and verification that I would be receiving two $500 gift cards. I then called and spoke to an agent who confirmed I would be receiving the gift cards in 3 to 4 weeks as it took some time for processing. After receiving nothing in that timeframe, I visited an Xfinity retail store to see if a live agent who spoke English as their first language could help. I spoke with Tadj. After sharing with him the chat transcripts and promises I received, he acknowledged what Xfinity promised, but then said there was nothing he could do about it. I then asked who can I talk to that can help with the situation. He told me no one and that I would not be receiving the gift cards as promised.

They lied to me on the xfinity mobile basically as the sale person setup the line (promised 1 year free trial), and then was charging me $40 per month right after. And the worst were the customer service called me on a Sunday morning and told me I was wrong, and I am the one responsible. I'm like seriously I'm out and cancelled the plan that morning. They should stop hiring those folks from India without training. These rude ladies should not be representing.

I like the phone plan and service, but the customer service is absolutely awful. As a longtime customer already dealing with a stressful situation, being given conflicting information by multiple agents and treated with outright rudeness was beyond frustrating. I’m normally a very calm and patient person, but this experience pushed me past my limit. The misleading information and disrespect alone are enough to make me seriously consider switching providers.

Wanted to upgrade a phone on an existing line. Called xfinity, busy so gave info for call back. No call back. Went online did live chat after getting a ridiculous price for the phone. Did live chat with agent who could not help me and said I needed to call again. Got another live agent later who helped me a bit more but told me in order to get better pricing needed to upgrade phone plan for that particular line. Couldn't give me discount till I upgraded the line. Went back and forth finally said I would. Took forever then she told me I had to change my password. Finally did that then the system didn't show change in password. She the told me had to call customer service again or she could schedule a call back. I was already THREE hours into this. I had to leave so I asked her to schedule me a call back praying they would actually call. Told me she couldn't give me a time. I hate Xfinity and I think this is last straw. I don't think I can deal with them anymore. Still haven't bought new phone either which seems totally ridiculous to do with them they don't deserve my business. I already have five phone lines and three additional devices...ugh!

I had a horrible experience with Xfinity mobile. I tried to switch to Consumer Cellular but Xfinity would not unlock my phone. I've spent hours on the phone and they keep saying they will unlock it but they don;t. Also, they say I owe a balance and I don't owe them anything. Don't use this company.

Comcast has been nothing but frustrating. Constant outages, slow customer service, and unexpected fees make the service feel unreliable and overpriced.

Lied to get me to get their product.
I was a Xfinity Mobile customer Account
I was called by a Xfinity representative stating, “I have a $300,00 credit for an Apple
Watch.” I stated I didn’t want it. They were very persistent and said I would only have to
pay $37.00. I could give it to anyone I want, and it doesn’t have to be activated.
Xfinity is now trying to charge me for it. I called them numerous times, and they told me
I wouldn’t be charged for it, and my monthly bill will say the same at $63.00
Despite all my calls, they are still trying to charge me for it.
I feel I was lied to, and this was a scam, and I found out the representative gets a
commission for it.
I have contacted the better Business Bureau and will post reviews so that other seniors don't get scammed.

The WORST company I've ever dealt with. A year and a half ago they charged for data in 5 different countries the same day at the same time. They refunded me the charges only to re-charge me 2 months later, refunded again and charged me again 6 months later and auto-drafted without notifying me.

Xfinity mobile stole my money. Switched carriers August 30 2025 was still charging me for service for my watches because they said I didn’t tell them to switch the watch service. They took 83.67 out of my account and would not give it back to me. There customer service is the world’s worst! The reps cannot speak English and I’m not a racist but come on! If you want to pay people slave labor wages at least teach them English! I will make it my business to tell any and everyone to not do mobile business with Xfinity!

Customer service is not service at all. The information once an issue has occurred is extremely deceptive and after months of calls, discussions with management and supervisors, as well as seeking help inside an Xfinity store I’m still stuck with security equipment installed by their tech, at my expense to the fascia of my home that are not waterproof and haven’t been working for months while they continue to receive my payments even though my 24/7 camera monitoring services are not being provided. What’s worse is they want to charge me for a tech to check my internet first, then charge me for another tech for the security. Terrifying, Xfinity has NO process in place nor do they notify you when the security equipment has failed leaving you to assume it is working when it’s not. I was advised by numerous service reps it’s up to the Customer to “know” when the equipment is not operating correctly. They confirmed they DO NOT send the customer any alerts, emails, texts or calls and the touchscreen further doesn’t alert you when the cameras fail. So who is monitoring what 24/7?

Simply trying to get them to remedy or refund me is another nightmare in itself.

This is unacceptable and not how I was scammed into these products by the slick sales team who are equally as deceptive and fail to notify, warn or explain any pertinent details before signing any contracts.

My god, everything from the store in Silverdale to their live online chat assistants are just HORRIBLE. They lie to you and have no problem with it. ESPECIALLY the chat assistants. It's like they take pleasure from pissing you off. If you are thinking about XFINITY MOBILE, TURN AND RUN AS FAST AS YOU CAN to Verizon, T-Mobile or even Straight Talk Wireless. WORST CUSTOMER SERVICE EVER!!!!

Xfinity has horrible customer service and there sales reps are deceiving. You speak to people and believe what they say is true. They will sale you to make a profit for themselves. I was offered an upgrade on phones, they without my consent created new phone lines which was set up on autopay. I failed to realize what they had done, over an 18month period they have overcharged me by approximately $1,800. Still waiting to hear back from there fraud department.

Do NOT be tempted to use Xfinity for mobile service. I know the prices look good compared to Verizon and they claim that they are on the same network as Verizon, but I can tell you that the cellular coverage is nowhere near as good as Verizon. We live near a very large city in Florida and had zero issues with Verizon, no matter where we traveled to. With Xfinity, we constantly hit dead zones or places where the signal is weak/slow. And honestly, this would be a fair and reasonable trade off for the much better price, but then there is the customer service experience.....bar none, the absolute worst customer service you can imagine.

Call tree menus that fight to keep you from talking to a human, and often just abruptly stop working, claim it is having technical issues and hangs up on you. Try hitting random buttons and it will again, hang up on you. The only way I was ever able to get to someone was to pick the menu option for "I want to sign up for service" as that's the only option that will actually route you to a human.

All of the support staff are clearly offshore and reading from scripts and every interaction is painful. They are polite and nice, at least, but you will be on the phone a very long time and it will be the most frustrating experience of your life.

Don't do it. The savings are not worth the pain. I'm in the process of leaving them, and I swear to God that the day after I paid off/unlocked our devices, one of them suddenly stopped working correctly, prolonging my agony as I now have to call into their customer service line AGAIN and file a claim with the protection plan before I can bail out and move to another carrier. AGONY.

I agree wholeheartedly with the majority of reviewers. The pain of dealing with "We're Comcast and we don't care" customer service is not worth becoming a customer. In all fairness, though, they're not the only ones who suck at customer service. So do the other providers as well.

Be very cautious when dealing with Xfinity Mobile representatives, especially when they call you directly offering promotions to switch services. My experience has shown that the promises they make during these calls may not be honored once you actually transfer your service, leaving you with unexpected costs and frustration.
In March 2024, I received a call from an Xfinity Mobile representative who claimed that switching from my current carrier would save me money. I was upfront and transparent with the representative, explaining that I still had an outstanding balance with my former carrier and that there would also be termination fees for both lines. I asked multiple times whether those balances would be covered if I decided to switch. Each time, I was reassured that Xfinity Mobile would handle that balance once I ported my service over.
Based on that assurance, I made the switch and ported my numbers to Xfinity Mobile on or about March 1–2, 2025. I believed I was making a smart financial decision because the representative clearly stated that my old balance would be taken care of as part of the promotion.
On April 23, 2025, I called Xfinity Mobile to follow up. During this conversation, a representative confirmed that the details of what I had been told were documented in my account notes. However, despite this documentation, Xfinity later informed me that what I was told was incorrect. Instead of covering my prior balance, I was told that the only promotion available was a $200 gift card. This was never what I was promised, and it made no sense that I would knowingly switch carriers just for a $200 gift card while still being stuck with over $1,200 in charges.
As of today, I remain responsible for an unpaid balance of $1,246 with my former carrier, a cost I was led to believe would be covered. Despite my dispute, Xfinity has refused to honor what their own representative promised. This feels like misleading advertising and false information provided by their employee

My life was hacked and I am trying to recover from that. I have contacted Xfinity for months now. They claimed I had ordered a bunch of iPhone 16 pro phones making my bill almost $1,000 a month. This makes no sense for the fact that I am on Xfinity Wi-Fi for people with low income. I have talked to customer service repeatedly they take it off and then they put it right back on the next month and turn my phone off again I need my phone on due to medical reasons. My phone bill is supposed to be $68 a month. I have been with Xfinity by Comcast over 12 years. I have no problems with the Wi-Fi service however the mobile service has been completely terrible. Very unreliable their customer service is very unreliable I took my police report to their fraud division and the fraud division said they would take care of it here I am again with my phone shut off and asking 500 for this month to get it temporarily back on.

If I could give zero stars, I would.

Xfinity Mobile overcharged me $1,200. I was told by multiple agents that I would be refunded. That was a lie. I’ve spoken to over 20 different agents— including Michelle, William, David, Net, John, Kyle (twice), Trent, Max, and Mohammed — spent over 40 hours trying to resolve this issue and every single one of them confirmed the company owes me the money. I was even given a reference number: AR280269730, and told by Kyle on 7/17/2025 that the refund was processed. Today, (7/22/2025) Michelle told me again today that the refund would hit my account within 30 minutes. It never came. They even took my credit card info again.

All lies. All deception. This has been going on for WEEKS, and it’s clear Xfinity Mobile’s customer service is not only incompetent — they are deliberately misleading customers and stalling refunds.

Under NO CIRCUMSTANCE should you use Xfinity Mobile. They are untrustworthy, unethical, and operate like a scam. I’ll be filing complaints with the FCC, FTC, and my state’s Attorney General.

Xfinity Mobile — you should be ashamed.
This is theft, plain and simple.

I responded to a promotion from this company that clearly stated, “Have an iPhone on us.” Based on this offer, I placed an order expecting the phone to be free as advertised. Within 15 minutes of placing the order, I realized there were hidden charges — specifically, I would be billed $38 per month. I immediately contacted customer service to cancel the order, but was told they could not cancel it, despite the extremely short time frame and misleading promotion.

This behavior is deceptive and unacceptable. The company misrepresents its offers, refuses to honor cancellations made within minutes, and shows a clear lack of transparency and customer care. I am requesting a full cancellation of this transaction and that the company be held accountable for false advertising and unethical business practices.

Horrible off shore customer service works as designed. The Asian cust serv hates Americans obviously. They'll put you on hold when they refuse to help and you ask for a supervisor. You can hang on indefinitely (hoping for an eventual pick up). I waited an hour and then gave up. Tried to disconnect service and couldn't even get the proper routing to do that via a phone call. I called mobile, it tries to disconnect internet.

I wish I could give 0 stars. Run fast and don’t look back.Xfinity has the worst customer service ever. Nobody knows anything. They blacklist my eSIM on my phone after being with them for 7 years for mobile. I had to file a complaint with FCC. I almost missed important information about the closing on my home and my child’s iPad was even turned off because of their poor communication. They are the worse mobile phone service ever!!!!