Comcast Reviews 622

My credit card was charged without my authorization. I was mailed a phone that was activated before I received it and then charged $78 before even being able to dial out on it. I told Xfinity Mobile I no longer wanted service.I later received an email informing me that I had an order on the way which I had never consented to. They mailed me another phone and charged my card without my consent. I had a total of 2 credit card charges that I had to report to my credit card company. I ended up placing a block on my card to prevent these thieves from taking money out. Both phones have been returned and I am still receiving emails from this company asking me to activate another phone. Do not do business with these people. I am definitely looking into starting a class action lawsuit.

Xfinity Mobile’s 5G service is a major disappointment, to say the least. It’s more like -1G in terms of reliability and speed. Switching companies can’t come soon enough—I’d gladly pay extra for a service that actually works. Xfinity Mobile’s 5G feels like a step backward, making the decision to switch a no-brainer. Stay away!!!!

-100000 they raised my bill 5 times in a contract period and renewed my contract without authorization been a long time customer but this is ridiculous I may sue!!!!!!!!

This is the worst service ever, the customer service agents doesn’t make notes in the system regarding any issues and will lie and say they are creating tickets for investigation and don’t. I’ve been going back in forth for weeks with reps that don’t understand me and I don’t understand them and the issue is never resolved

After i left them and enrwith another carrier they charged my card and i never signed up for automatic payment. Their answer to me when i called was the billing cycle was over i had to pay

AVOID AVOID AVOID.I have been an Xfinity client dating back to the Comcast days in the 90s. The service has deteriorated. The customer support has been designed to discourage you from continuing. I even went into the local Xfinity store( San Ramon,Ca) twice on my latest issue with my mobile service. They are completely incompetent. I was previously cheated by an employee who was fired but the company never made good on his fraud. AVOID THE XFINITY MOBILE AND CABLE SERVICE COMPLETELY. Bernard Laffer 925 216 4799

A zero is in order. It is difficult contacting a live agent. Most frustrating is having to call seven times about the same issue and prior agents have not documented conversations. The Global plan is useless.

The Xfinity mobile customer service is a complete joke. Representatives are from other countries and cant speak nor understand the English language. They tell you after hours of not being able to resolve a problem that a supervisor will contact you however this never happens. I will be going into the store today and if the problem is not rectified i will be chnaging carriers. DO YOURSELF A FAVOR DONT GET XFINIITY MOBILE!!!!

I am extremely unsatisfied with Xfinity Mobile. A sales representative for Xfinity Internet convinced me to move my family's 4 phones (2 had physical sim cards). I told the rep I wanted to wait to transfer all 4 phones at the same time, and I was told that would not be a problem. After 1 week, still no sim cards in the mail. I called to ask if I could just pick up cards at an Xfinity store, the rep urged me to wait and assured me my service would be pro-rated from time I received sim cards and transferred my lines. Additional weeks passed, and I called 3 more times. Finally, a rep told me to go to the xfinity store to pick up the sim cards. I did & transferred all my phones at the same time. I then received a bill for the 3 weeks that I did not have xfinity service due to their negligence in getting me sim cards. So, I ended up paying xfinity and my previous carrier for those 3 weeks. I called Xfinity several times and escalated that I was overcharged and that I was promised I would get a pro-rated bill. The reps and managers all told me, "Sorry, the policy is to charge me whether my phones were transferred or not," and I was not given any further recourse. On top of this, one of my lines went over on data when I purchased unlimited since the phone was used for work while on the road. Unlimited data in reality is 50g. No one ever explained this limitation, and they only told me to connect to xfinity hot spots (which are not always available when traveling). I am EXTREMELY DISAPPOINTED!

Terrible service, terrible customer service, have never experienced such lies from a company like Xfinity. Stay away from them!!!!!!!!!

Bought new phone and sent in a perfect S21 Ultra for 800.00 trade. New service would not get mobile data, could not send MMS messages. Dealt with support for several hours over a 2 - 3 week period and they could not fix. I told them I would go back to Verizon and they gave me instructions to do so. Switched to Verizon but Xfinity Mobile prevents it from connecting. Now they say that I am not allowed to move to another carrier. I have no cell service and am still paying Xfinity. Paid my phone in full, they rejected my trade in but will not return it to me. So, they owe me $800.00 plus 1299.00 if they won't release my new phone, plus they keep billing my credit card for the new phone monthly payments even though the phone is paid in full) And, I do not have any cell service with Xfinity nor Verizon since the SIM has been switched to Verizon. NEVER do business with Xfinity mobile.

Representatives lied through their teeth when they signed me up -- about the pricing, coverage, the fact that the mobile phones were locked, etc. And everytime I had an issue (like everytime I take the simcard out of the phone, the internet stops working), it would take me hours and hours on end talking to a person, and then they would say "we promise it will start working in the next hour," and that would turn into a lie, and then a new round of hours of waiting to talk to a rep would restart....They are the absolute worst! I am just waiting for my contract to end. I wish it was possible to give negative stars so I could give them the highest negative rating...

Bunch of thieves! First of all, they charge me $45 a month for cable boxes! Boxes that are relatively inexpensive! One of the cable box’s started freezing up. Instead of sending a Tech out to my house, they said I had to return the box to an Xfinity store over 40 minutes away. I could also pay for a new box delivered to my house. Pay to have a new box shipped to my house to replace the broken one? No! For $250 a month, they can damn well come to my home and fix the damn problem or ship me a new box at no charge. After complaining enough, the CSR gave me a credit. Terrible customer service, nothing but a bunch of thieves.

Worst mobile service, Terrible

Warning: Regardless of your location, if you've been misled by Xfinity or Comcast's promotional offers for phone (mobile or landline), internet, or TV services in the past two years or thereafter, or if you've been deceived by their customer service representatives, please share your experience with me at XfinityComcastScamAlert@outlook com or FraudulentXfinityComcastOffers@outlook com. I am actively seeking legal representation and would like to consolidate your grievances. If we cannot secure legal representation, I intend to pursue a claim in small claims court and will share the insights and procedures I encountered during the filing process. For inspiration, consider this article about a successful small claims court case against American Airlines, highlighting the advantages of such legal action: www.thestreet com/travel/woman-wins-lawsuit-vs-american-airlines-over-bizarre-claim . “One of the benefits of small claims court is that it is an informal process that can put ordinary people on the same footing as billion dollar corporations — to allow them to seek redress for wrongs and to hold such corporations accountable.”

Complaint: In November, I was enticed to switch to Xfinity mobile by a "buy one line, get one free" offer advertised on their website and TV. After confirming this promotion with two customer service representatives, my partner and I transitioned from Verizon and T-Mobile, incurring fees believing the savings from Xfinity's offer would justify these costs. However, after the switch, Xfinity reneged on their advertised and verbally confirmed promotion, breaching our agreement.

Over the past week, I've spent countless hours with various representatives and supervisors, getting inconsistent explanations for why the promotion wasn't applied. A significant conversation with a supervisor on 1/26/2024 ended with a promise of follow-up within 24-48 hours after reviewing the calls—a promise that was unfulfilled. Further attempts revealed that my enrollment in the Affordable Connectivity Program (ACP) for internet, also through Xfinity, was purportedly why the BOGO offer couldn't be applied, due to system limitations—a weak excuse for not honoring their commitment.

The situation worsened during a call on 2/1/2024, when after being put on hold to escalate my complaint to corporate, the call was disconnected, and my account was unlawfully suspended for over six hours. This suspension, resolved only after using an alternative phone to contact Xfinity, caused significant distress and financial loss, as I depend on my phone for job opportunities and staying in touch with my medically vulnerable parents.

In addition to filing a complaint with the FCC, my state’s Attorney General, and the state’s Attorney General where the business is located, I am making this public to warn others about Xfinity/Comcast's deceptive practices. Their actions—misleading advertising, contract breaches, false assurances, mismanagement of the ACP, and illegal account suspension—show a disturbing disregard for customer welfare and integrity.

For Consumers Victimized by Xfinity or Comcast: I urge anyone who has been harmed, tricked, or lied to by Xfinity or Comcast to reach out via the emails provided. It's vital to share our stories to warn others and to consider small claims court as a means to seek justice against corporate malfeasance.

I am an Comcast Xfinity customer for over 10 years. I became and Xfinity Mobile Customer about 4 years ago. I had one line for $60.00 a month since I signed up.  In January 2023 I saw a commercial saying that I could get a second line for the same 60.00 I was already paying and thought that was a good idea. I went into the Xfinity store at Mercer Mall in Lawrenceville NJ. and told the representative exactly what I was there for. I wanted to take advantage of the plan to get 2 lines for the $60.00 I was currently paying, I would buy a new phone for the 1st line and use my old phone for the second. I figured the monthly amount I was paying which was 159.00 a month was that amount because I was making payments for the new phone and for both lines. From February 2023 until I discovered in October 2023 that I was being charged 45.00 for each line for a total of 90.00 for both lines. I called and complained and was told the representative put me in the wrong plan and not what I asked for and they would refund me the $240.00 for 8 months at 30.00 per month I was being overcharged. In November 2023 I was again charged $159.00 instead of $129.00 and that 30.00 was refunded almost immediately but until today February 1st 2024 they refuse to refund the $240.00 I was overcharged. I filed a Better Business complaint and a representative of Xfinity called me today and told me it was my fault that I signed the paperwork with the 90.00 a month for 2 lines. I should have read it. However I responded back that I didn't think my cable and phone company would take advantage of me and hide behind a price of paper when they made the mistake...I told them what i was there for and what I wanted why is it's so hard to deal with a 10 year customer honestly??. Until they get honest employees I would say stay away from this company and take your business elsewhere they are out to scam you and take your money with bait and switch tactics. This is how they treat a 20-year US Army Iraqi Combat Veteran. They should be ashamed of themselves. 

Charles B. Jones

Major, US Army, (Retired)

301 404 6231

I placed order for $30 BOGO promo, was told by online rep wouldnt be charged til I activate with no time limit, also he stated charge is $45 but " accounting would correct it" , then after about a week got email stated should activate as already being charged.. reached out to emma brown with xfinity mobile at (843) 830 8568 who NEVER responded but previously stated she would always be there, after several days received call from Tina with executive , left msg to call, right after received text from xfnity to get immdiate call , call within hour, callwithin x hours or handle through email, selected email, then get email next day from Tina that havent contacted her, when call no answer and left msg that had selected email to handle, received call from Tina next day with attitude that she doesnt have an email, several calls and emails back to Ms Brown and finally get call from Essence an Exec relations supervisor, apologizes states yes was lied to would correct and credit and cancel unlimited lines, and would keep in contact. That even get email that wrong line cancelled, provided number to call if incorrect, routed out of country to someone who states they dont handle that. calls and email to ms brown ignored, then email Idris Spellman, next day get call from sam ( 509) 991-7572 who was directed to handle by Idris Spellman, stated system doesnt work as should and credit issued mistake and would correct, would be contact for ANY otger issues, etc. that evening get email that Other line ( again wrong line)disconnected , and orginial number changed. Sam then ghostd woultn return calls. Calls n emails to Charlie herron, Tom Karinshak, Brian roberts all ignored. Filed with FCC and 2 days later contacted by " corporate" and no apologies, lines claimed will be cancelled and credited. and for all thei issues a $100 credit, RUN , RUN don;t walk RUN to another company. no addressing employees not following through

I noticed a debt charge on my debt card account for $145.99 to Xfinity mobile. I do not use Xfinity mobile. I use Xfinity for my internet and cable. I called them and they said I purchased a mobile phone from them which I did not do. I was on the phone with them and their fraud dept for an hour. Finally they said they would cancel my phone purchase and reimburse me in 5-7 days for the $145.99 After 7 days when I did not receive this money in my account, I called them again. Was on the phone again with them for 50 minutes. They said in 2 hours my $145.99 would be back in my account. 6!hours later I’m still waiting for my money to appear in my account. Tomorrow I will call the attorney general’s office and the better business bureau to issue a complaint against Xfinity mobile. Do not do business with this company, they lie and they are crooked! I’m totally upset about this.

We have been battling a collection from these guys for 6 months. We never activated the phone they sent And never used thier services. Yet we owe them 💰😡

I called Xfinity for my Internet bill. It had gone up $50 and I wanted to know why. The salesman with Xfinity continued to push me about getting Xfinity mobile and I said okay after three or four ways of him changing his wording for me to be okay with this. He said I wouldnt have to go anywhere or talk to T-Mobile. I get the new SIM card a week later, put it in and it doesn't work. I don't have a working for a day. No calls or texts and I didn't have service outside of me home
It was terrible for that day I had. I have a Google 7 pro. I talk to T-Mobile and to Xfinity. No one can help unless I get my pin to transfer my number back. The idiot with Xfinity told me that we can get a new phone and i could pick it up the next day. They offered me a moto phone
$200 from Amazon. I said are you kidding me? Why would I downgrade a nice phone? I could tell she hated me. Terrible customer service. She didn't even mention that I could just cancel and go back to T-Mobile. I got my pin to change my number back to T-Mobile but the ZIP code Xfinity had didn't even match what was really mine! T-Mobile and Xfinity had to talk to each other and finally my amazing T-Mobile associate got this fixed. Xfinity mobile and Xfinity is awful. Stay away. Saving money is not worth Xfinity mobile. They wasted hours and hours of me and my husbands time by talking with Xfinity to figure this out.