Comcast Reviews 

The absolute worst cell/wi-fi co. - they will be found to be a criminal enterprise. They hide my account info from me, never will send a bill, & expect payment bc we have a phone with them.
The billing dept. hangs up when you need to know something - every time. And you cannot see what you owe bc they refuse to send a bill, and keep me locked out of my online account still to this date - I would be LONG GONE & with another cell phone co, but I cannot get in touch to get a correct $$ amount - I do not trust them. I will pay the correct amount but trusting Xfinity to do their part - I cannot do. I am not paying them anymore since they refuse to service or send the SIM card to an area code they say that they service their mobile phones - but not wi-fi and they add another 25 to each line if you don't have wi-fi bundle - I did not know this or I would've left the co then -I'm still trying to reach Billing Dept.
Have to have wi-fi too for a good price - they refused to send a replacement SIM card twice to the right address because "they could only send to where wi-fi was"- still charging me for 2 lines with all their fees - when I changed it to just one few months back when husband went to WalMart and bought a 35$ prepaid plan and could NOT BE HAPPIER WITH WALMART PREPAID - he had to deal with the 2 hour phone calls with no results.
NOW today 12/23/2024 been hung up on already twice - have been trying to get away from Xfinity for many months, but there is no way to do it in an official manner - so I will have to go about it another way.
Xfinity is the very worst cell co. and not legitimate - with their practices of hiding billing info making your financial account inaccessible - BofA stopped their autopay bc I could not - when i said I never could access and see my acct charges - BofA looked at my claims and saw how much money Xfinity took and will not allow them to auto-pull funds from my account.
WATCH YOUR CC STATEMENTS - XFINITY WILL OVERCHARGE YOU & sometimes they go BIG -hoping you will not notice - but Xfinity pulled over 800$ from my CC in two months - said I had changed my plan to "By the Gig" - thats why CC balance had grown substantially. To be safe Xfinity customers must CHECK YOUR XFINITY AUTOPAY BILL MONTHLY. I'm getting away from these criminals.

I recently canceled my XFinity Mobile Contract, switching instead to Verizon. I called Xfinity to close my mobile account. On December 3rd, I paid the November balance due of $ 100.21 and paid an additional $ 100.21 for the remaining balance for the phones we had purchased through XFinity. This call with Brian took 62 minutes.

XFinity never applied the second payment to my account, so we received a bill on December 22nd for $ 100.21 (Note that this is exactly the amount that I did pay in that second payment on December 3rd).

I called customer service and spoke with a representative in billing named Mohamed asking him to apply the second payment of $ 100.21 towards the most recent bill. He did not have the authority / ability to apply the payment. Instead of trying to find a resolution, he insisted that I should just pay the additional bill, saying it must be a mistake in interpretation on my end. This conversation took 52 minutes.

Not giving up, I went to my local XFinity Store in St Louis Park, MN and talked with the manager Jesse. Jesse looked at the notes from Brian (First call) and confirmed that Brian had written down that my account was paid in full. Jesse took the same stance as Mohamed stating that Brian must have made a mistake and I should just pay $100.21 again. This process took 90 minutes; much of this due to Jesse walking away from helping me 7 different times during our interaction. Obviously, my concern was not as much of a priority to XFinity as was securing new customers (Victims). I left the store extremely upset.

The next day I attempted to download my XFinity Mobile statements so I would have proof of payments. They had disabled the ability to download statements from my account once I had closed the account. I called XFinity mobile billing and talked with a representative named Alfred. He assisted in e-mailing copies of all my past bills. He was also able to apply my second payment of $ 100.21 on December 3rd towards my December 22nd invoice. Thanks Alfred. To download the statements and resolve the billing issue took 62 minutes.

Recap; in order to close my XFinity mobile account, it took talking to 4 different XFinity representatives for a total of 266 minutes (4 Hours and 26 Minutes)...

And that is assuming that my account is really closed and that I don't get billed again in January, 2025.... stay tuned....

Promotion???? I received a mailer advertising $19.99 a month for internet service. Yes, I do understand that it is originally $29.99 a month and then there is a $10 discount to have auto withdrawal which I usually do with my bills.
BUT, then ADD on $15 to RENT their modem??? So the $19.99 goes up to $34.99 plus taxes etc. So I am paying about $40? Wow talk about bait and switch. I read the mailer carefully before I called them. Yet, the mailer does "mention" extra charges for the modem and also taxes.
I am not amused by their "Promotion".

I don't understand the rental cost of $15 a month. Maybe $5 but why $15.

I want answers Comcast and I am NOT going to call up and have your Customer Service treat me like an little child like most Customer Service agents do. They don't know how to have an adult conversation and treat a person with respect.

I have been using this Comcast and Xifinity for internet and mobile for almost 3 years. There is no issue for the quality. But have problems for privacy, safety and personal data security.
We are now live in a century that government can surveillance citizen without any permit or court order. Our data being collected and scammers can even obtain it to do their criminal activities. This is dark Food Chain and they rely on each other sharing the same interest!!! This have been a great threat to my life. The evil politicians can track me any time and anywhere and prepare poison on my food and medication and stalked me anywhere to make trouble to me. The criminals could arrive to the destination almost at the same time when I just got out of my car. Then they could placed poison to my drink when I left my car only for 5 minutes. All my online accounts have been monitored and even being placed tech tricks in order manipulated system or blocked me out of online service. Accounts got compromised have become normal for me. Some of the legitimate websites I used very often were also blocked. The page says the blocking were made by my internet provider! I am Trump supporter and I had been experiencing so many life threaten and career destructions and most of them made through online criminal activities. And this had to be technically supported by internet and mobile service! These companies need to responsible for my loss and the life threatening!
I was blocked to switch to another service through many tricks and by many big organizations' coordination. Forcing me to keep using Comcast and Xfinity can give them convenience to track me permanently.

Absolute trash. Their call centers are in Pakistan their employees know nothing of what they speak and everything is always messed up. In their stores their employees are paranoid but very helpful. No wonder they're very paranoid they work for that company. They're even worse than AT&t and that's really saying something.

Sadly I can't go on the negative side of the rating.

I will report them to the Better business bureau and post my review all over social media.

Terrible customer service and if you're lucky to get through to someone (took me 2 hours of calling back after dropped calls), you get rude people when you want to drop their service.

I was informed I had to drive to their store which was closed.

Don't go with this company, I am surprised they're in business they're so bad.

My problem started in June of 2023. DON'T EVER BUY A MOTOROLA PHONE.

I made the most gawd awful mistake switching from Samsung to Motorola (just for the sake of an sd card).

The ULTIMATE was when the girl at xfinity went to do the switch (info/apps from Samsung to motorola) it took damn near 3 hours of me sitting there. After that, I left the store and started having issues with the phone dropping calls, not connecting to things properly. I figure it was because I never used a Motorola before. Sure enough, AFTER the 2 week period, I'm finding that I'm missing apps, missing important documents and notes.

2 weeks is NOT ENOUGH TIME to learn a new phone, find and replace all the lost stuff the xfinity rep lost initially during the phone swap, ESPECIALLY if you're a disabled senior.

There should be a class action suit against xfinity mobile for senior and disabled - not everyone has the mind of Einstein, especially if we're elderly and/or disabled.

After all this drama, I broke down, went in debt and got another unlocked Samsung phone, swapped the Sim card from the Motorola to the Samsung and threw the Motorola in a drawer. When it's close to me being able to get an up grade after paying the Motorola down, xfinity mobile can have the garbage back!!!!

I got my Samsung up and running and I'll NEVER switch to anything else BUT Samsung. Matter of fact, everyone would do better getting their devices elsewhere and then bring them to xfinity so you only pay the $35+ tax a month. Drop it down to $20+ a month if you do that with 5 phones on xfinity mobile. It'll save you in the long run instead of paying them monthly for your phone AND your service!!!!!

I signed up for Xfinity mobile and when I received the phone I was unable to activate it, I made about 12 calls to customer service to cancel my service and they continued to Bill me so then I put a block on my credit card and then they turn me into collections. There are companies out there that can help unfortunately I cannot name them (federal) I called the company (federal) made a complaint, Xfinity contacted me 2 Days Later and resolved the issue. This company is very corrupt buyer beware

Xfinity Mobile has been nothing but a headache for me. It all started when I signed up and traded in my device, expecting a $400 credit back in 2021. Despite contacting support countless times through chat and phone calls, I never received the promised amount and eventually gave up.

Years later, this month, I reached out to support for a better deal on the four lines I pay for. They offered a plan for $120 per month with a $75 discount on an Apple Watch, assuring me that the monthly cost would remain the same with the new watch included. However, the first order was mistakenly sent to an old address and returned after failed delivery attempts. The address in my account was already changed when I moved, and I confirmed this before placing the order.

When I contacted support again, they reassured me that the address on file had been updated, and a new order was placed. To my surprise, the watch was sent to an address in Florida—a state I have never lived in, as I’ve always been in Utah.

After contacting support yet again, they promised to reroute the order, but nothing changed. When I reached out for a third time, they placed another order and once again assured me that it would be sent to the correct address. Unfortunately, the same mistake happened, and the order was sent to a different state.

This repeated incompetence has left me frustrated and exhausted. Each time I contacted Xfinity, they made mistakes, and my trust in them has completely eroded. I plan to cancel my accounts with Xfinity Mobile at the earliest opportunity.

Xfinity is a fraud. They overcharged me a lot without notice for a year. I finally noticed a bill for over $450 for my two lines. When I tried to call, I was connected to somewhere in China or the Philippines, and all the operators were talking like AI robots with no solutions. When I visited the store, they told me they couldn't do anything there and that I had to call. I am shocked at how corrupt these big corporations are. Be aware of them and do your research before buying from Comcast or Xfinity.

Another 1 star rating for Xfinity Mobile. My review mirror's Claudine's from September 7th. Chatted to get a discount on my regular Xfinity bill that had increased $73 in 14 months. Agent said he could save me $53 a month and had a device that could convert my landline to use their mobile network. I proceeded with the deal, but quickly learned this "device" was another cell phone. I got a supervisor on the chat and told him to cancel everything. He stated in no uncertain terms he had cancelled everything. That was a lie. I have the chat printed out. They mailed the cell phone anyway later that evening. I refused the phone via FedEx. They checked the phone back in and emailed confirmation. Now they are billing me monthly for Xfinity mobile service for a phone confirmed checked back in. I've called multiple times over the past 4 months. Each time they say they will credit my Mastercard and the account has been cancelled. Each time a lie. I will continue my monthly dispute through Mastercard of the Xfinity Mobile phone charges until they cease and desist. Every dispute has been resolved in my favor, but the process is so unnecessary. How can Xfinity Mobile's computer system generate monthly charges for cell phone usage when the same computer system has confirmation the phone was never accepted by the customer and no phone has been registered with them?

BEWARE OF FRAUD!

I was offered a $75 package for internet and 3 phone lines unlimited with a $25 activation fee. After paying the fee and transferring all my phone lines and internet service they hit me with a $100 "Installation" for the technician's visit, a $25 per line "activation" a $60 a month bill for phone/Mobile, and a $55 a month bill for internet. After speaking with several people on the phone they just blame the other department. If I'm speaking with Home Internet they blame Mobile, and the other way around. The sales representative committed fraud. This is a scam. I've escalated the situation over the phone and they told me someone would call me back. No one has.

This is the definition of fraud, misleading sales tactics, and a scam. Their only solution provided so far was to cancel the service, after going through the hassle of moving all my business from AT&T to Xfinity/Comcast, and creating all of these unapproved charges.

i changed my service from metro 2 lines for $80 a month Xfinity ran me the special line that i can get the two lines for cheaper with 2 free phones unlimited data and i received my phones as they said i would everything is ok and then the first payment was $646.00 i thought it was a mistake so the next attempt to get the money out my account was $742.00 and they got it even Tho i ask for a investigation of the phone conversation and i was correct but as of today i am still trying to get my money back i will not be dealing with them and every one i talk to was from some where else and did not care to hear anything i had to say bad customer service ALSO.

I have Xfinity/Comcast Internet, but I was lured into Xfinity Mobile for their low rates. Never again! I even asked to cancel the transfer process at the same time I was chatting with the live agent who had lured me. However, because they have my credit card info for using their Internet they charged me a one-time fee of $25.92 for almost-setting up a mobile account with them. Since July, three months of charges to my credit card that I would dispute and request they stop automatically charging me would occur. Xfinity Mobile’s reps and even supervisors supposedly couldn’t stop the auto charge. Unbelievable! I had to allow the charge to my credit card to go through to finally stop the monthly harassments. I’m done with Xfinity! I’m looking for a new Internet provider & will never sign up for their mobile service. Buyer beware!!!

I switched to an unlimited plan for 2 lines on Xfinity Mobile, and was told by the agent that I would also receive a credit for $100 on my bill because of the switch. This conversation was recorded. However, the agent never put the credit request through as I've now learned, and I'm now told that it can't happen. I was lied to and in my opinion, Comcast/Xfinity Mobile committed fraud, enticing me to stay with their service as an unlimited customer at a lower cost, along with the credit or refund.

I was lied to to get me away from ATT mobile. I was told that the Countries I worked in for the US Army were covered under the travel plan of 10$ a day. I was very specific in the Countries I had to go to and I was told they were covered. Then I get to Djibouti in camp Lemmenier and turn on my phone to call my wife on Whatsapp to let her know I had made it safe. 35MB and Xfinity tried to charge me 1650$ and after the fact let me know that it was not covered even though I had already verified. They then told me the only thing they could do was a payment plan to pay off the 1650. This in turn was only after I was asked to wait for 2 minutes and then put on a 30 minute hold to come back and be told give me a few more minutes and 20 minutes later tell me he understood but i would have to pay. He said we sent you a text at 215 i jist verified that text came 8 hours after the whatsapp call. I don't know about anyone else but I do not have 1650 just to throw away for my mobile provider lieing to me. The coverage going through houston was minimal at best a lot of dead spots. Traveling in the midwest I had no connection on highways and rural areas. The only good thing is it hooks up to any Xfinity network. Half star for the Xfinity network rest 0 starts

I ordered two phones, an S24 and a Razr almost two weeks ago. A couple of days later, 2 boxes arrived. 1 had a phone in it, the one with the S24 was taped up but empty. When I called customer service, I was informed that they were creating a service ticket and that I would receive an email in 24-48 hours.

I did not.

I then called back. The customer service rep apologized and told me that the ticket had been filed and that I would receive an email in 24-48 hours.

I did not.

I then called back AGAIN. This rep then told me that the reason that I had not received an update was because the phone that I originally ordered was not in stock anymore. When I asked what the solution was, she told me that I would just have to wait until it came in stock and that they would email me when they shipped it. I told her that that was not an acceptable solution, and asked what other options there were to solve this issue. She said that she can initiate an order from my local Xfinity office so that I can just go pick it up and that they have it in stock. I agreed. I was in the area, so I decided to stop by the office to see if this claim had actually been made and if they could give me my phone.

The manager of the office informed me that that was not even a possibility because they cannot give me a phone from their inventory for a digital order that was not fulfilled.

So, I was lied to.

I called back AGAIN.

This rep then commenced to tell me that I needed a police report for them to even BEGIN the process of reissuing my phone. After FOUR CALLS this is the first time I was informed of this.

I told her that that was ridiculous. I have to go to a police department, file a report, and wait ANOTHER 3-5 days to even receive it before I can send it in. The rep continued to tell me that this is the process and that "she understands my frustation..." NO YOU DON'T! Because if you did, you would make it right.

I conceded to filing the report, and asked where i have to send it to.

She told me that I would receive an email....

in 24-48 hours!

I am absolutely done with Xfinity. This is by and far the WORST customer service experience I have ever had with ANY company. Rather than launch an investigation into who is stealing phones from paying customers, which is CLEARLY a recurring theme, judging from these forums, they put the burden on the customer and make them wait WEEKS, giving us the run-around and not providing any solutions.

I will never recommend Xfinity to any person looking for a new cellular service, and as soon as this process is done, I will be finding another provider that cares about the people that put money in their pockets.

I listen to a person about xfinity mobile when changing my address for my internet and tv before you know it I am getting hassled to pay my mobile bill through xfinity. I never signed up. I dislike anything to do with this company. Trying to get a real person is an hour project. They keep emailing me to pay my mobile bill which I don't have. Can't there be another company that can come in and all of us customers who hate dealing with xfinity can leave.

I was contacted by a representative with a promotion. I should have known it was too good to be true. I called Xfinity and they were going to launch an investigation into my case. They NEVER investigated anything!! It took me 2 additional calls for a rep to tell me there was never an investigation. Xfinity has lied and scammed to try to get customers to move to the mobile service. Luckily I didn’t terminate my Verizon account but NEVER will I trust Xfinity to be truthful and loyal to their customers again. My initial experience started on 8/20/24 and continued today and not happily.

Beware of any customer service agents that start to tell you that there ‘going to see family they haven’t seen in three years’

Could be a set up for a scam perpetrated by the customer service agent..ie. selling you a mobile line your phone is not compatible with…agent sells it anyways