I ordered a cute highland cow, it is lovely but came without a microwave pouch. I emailed customer service, who said they would send another one but I had to pay postage. They sent me a link, but that... See more
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Avoid like the plague! A pair of 4way stretch mens cargo trousers arrived and were disgusting, nothing like advert! Material was cheap shiny non stretch material that smelt highly of toxic chemicals!... See more
Company replied
On the whole I'm a little bit disappointed with the product as I thought the pads would be bigger and the foam doesn't last as well as I thought. They still do the job of cleaning my toilets, which... See more
My previous comments were intended for another company that I had dealt with at the same time. The only comment would be the length of time it takes to prepare and send items.
Company replied
2.7
Poor
155 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
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AI is NOT the answer …
I ordered a product from the company some time ago..
It took an awful long while before the goods were ready.
Unfortunately I didn't receive the goods at all, but, after many phone calls, emails etc, I discovered it was the abysmal courier company (Yodel) who threw the parcel under a bush at another completely different address.
Xigoot were kind enough to send a replacement.
It is however, extremely difficult/impossible to actually speak with a human in order to resolve problems quicker..
AI is NOT the answer
5 March 2026
Unprompted review
Violated Return Policy Buy Elsewhere
Purchased multipants. Poor quality and not anywhere near the online advert.
Asked for a retun number and return address. Fobbed off. Several emails later, no response. A violation of their "retrn and refund policy ".
I have sent them back to the return address on the original package, which the Post Office could not find on their system. I will ask my credit card company to investigate.
I suggest you buy elsewhere.
17 March 2026
Unprompted review
Items ordered, poor quality and poor customer service
I ordered two pairs of mens trousers and to say they were of inferior quality is an understatement! They were nothing like the product advertised. I have tried to get a returns sorted and a refund and i am getting the runaround from their 'customer service'. Avoid at all costs!
14 March 2026
Unprompted review
Reply from Xigoot
Dear valued customer, thank you very much for providing us with your valuable feedback.
We are deeply sorry to learn that you are dissatisfied with the material and quality of the product you purchased. Ensuring that every product meets our quality standards is our responsibility, and clearly, we have failed to meet your expectations this time. We fully understand your disappointment and highly value your experience.
Please send the specific issues and relevant order information to our customer service email address: service@xigoot.com. Our service team will contact you within 24 hours to verify and address the issue, and provide you with a proper solution.
We sincerely apologize again for this unpleasant shopping experience and thank you for your trust and patience. We look forward to the opportunity to improve our service for you.
Correcting previous review that was meant for a different company
My previous comments were intended for another company that I had dealt with at the same time. The only comment would be the length of time it takes to prepare and send items.
26 February 2026
Unprompted review
Reply from Xigoot
Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@xigoot.com , and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
Item as described more or less took s…
Item as described more or less took s while for delivery but overall satisfied with product
6 March 2026
Unprompted review
Only recieved half an order they dont…
Only recieved half an order they dont answer emails then have cheek to ask me to review with a 4 or 5 star they not worth the 1 star i gave.
Update :recieve a message saying they need more info to determine wether review is genuinely from me i and 50% discount if i order again ,that wont be happening and as for replyiny to my emails i just get same reply asking me to leave a 5 star review wont be wasting anymore time with this.just avoid like the plague.
11 December 2025
Unprompted review
Reply from Xigoot
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@xigoot.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Never again Xigoot.com
I ordered the mens cargo trousers they arrived nothing like the photo poor quality material not stretchy like the ad.
I have requested to return them for a full refund fist they offer me £10 refund to keep them which I refused then they offered me 20% which is less but I have requested a returns label or address as I would like a full refund.
It feels like the are obstructing my request.
14 February 2026
Unprompted review
Reply from Xigoot
Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@xigoot.com , and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
Bought these as a gift for my wife… she…
Bought these as a gift for my wife… she absolutely LOVES them. I’m about to purchase some more! She says they are amazing!!
20 December 2025
Unprompted review
It took ages to arrive and then was far…
It took ages to arrive and then was far too small for a plus size person! It had shown that one size fits all , but that’s not the case!
I was disappointed that it didn’t fit because it was really nicely made and would have been perfect.
30 December 2025
Unprompted review
Reply from Xigoot
Dear Customer, thank you for taking the time to let us know about your experience.
We sincerely apologize for the long delivery wait and that the item did not fit you as expected. We understand how frustrating this must be.
Please contact our customer service email address: service@xigoot.com with your order details. Our professional customer service team will provide you with the best solution within 24 hours.
Thank you for your patience and understanding.
Great product
Fantastic delivery times. Bought for my daughter for Xmas and she loves them. Said very comfortable and warm would definitely buy more
25 December 2025
Unprompted review
Quick delivery
Quick delivery
A little thin but does the job
Happy with the seller
4 January 2026
Unprompted review
Good quality and a good ebayer
Good quality and a good ebayer. It did take a couple of weeks to arrive but not disappointed.
22 January 2026
Unprompted review
Fantastic customer service.
Fantastic customer service.
I ordered the wrong size but they were brilliant about making sure I got the correct size.
Thank you
2 February 2026
Unprompted review
Love the colours
Love the colours! So cosy and warm to wear love them!
5 February 2026
Unprompted review
The service was good
The service was good and the items (socks) nice but after only worn once they have become very old and worn looking with many bobbles. I wouldn't purchase again.
5 February 2026
Unprompted review
Ordered some cargo trousers from them…
Ordered some cargo trousers from them and when they arrived the quality of the product was very bad.There was no return label so I contacted them and they emailed me to say it was going to be very expensive for me to return them, effectively saying you are not getting a refund.I urge people not to deal with this company
5 February 2026
Unprompted review
Reply from Xigoot
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@xigoot.com. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
A wonderful product
A wonderful product. Good quality and well made. Very happy with this supplier.
4 February 2026
Unprompted review
Item fabric recieved not as stated on…
Item fabric recieved not as stated on the site. On site 70% cotton, 25% polyester. I got 95% polyester. Contacted service for a return just get an automated response offering 20% discount off next order. Even reply to stated do not want the discount, they said thank you for accepting the discount. As if I would order anything off this site again. A total con.
28 January 2026
Unprompted review
Reply from Xigoot
Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@xigoot.com , and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
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