Xigoot logo
Visit website

Xigoot Reviews 155

•
TrustScore 2.5 out of 5

2.7

Clothing Shop
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 122 reviews, most reviewers were unhappy with their experience overall. Many customers reported receiving products that were not as advertised, differing in material, size, or even being entirely incorrect items. People frequently experienced significant delays in shipping, with some orders taking weeks or even months to arrive, or not arriving at all. Reviewers also expressed frustration with the lack of communication and unresponsiveness from customer service, often finding their emails unanswered or receiving irrelevant replies. Conversely, a small portion of people felt satisfied with their purchases, describing products as lovely, good quality, comfortable, and well-made. Some customers also noted efficient and quick delivery services, with orders arriving as expected or even receiving prompt replacements for damaged items.

What people talk about most

Product

Consumers find product experiences to be ambiguous, with many expressing dissatisfaction regarding items not... See more

Order

Customers had ambiguous experiences with order, with many expressing significant dissatisfaction due to... See more

Quality

Users describe ambiguous interactions with quality, with some reviewers expressing delight over products that... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers experiencing significant... See more

Response time

Reviewers highlight ambiguous aspects of response time, with many customers reporting a lack of response to... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I ordered a cute highland cow, it is lovely but came without a microwave pouch. I emailed customer service, who said they would send another one but I had to pay postage. They sent me a link, but that... See more

Rated 3 out of 5 stars

Avoid like the plague! A pair of 4way stretch mens cargo trousers arrived and were disgusting, nothing like advert! Material was cheap shiny non stretch material that smelt highly of toxic chemicals!... See more

Company replied

Rated 3 out of 5 stars

On the whole I'm a little bit disappointed with the product as I thought the pads would be bigger and the foam doesn't last as well as I thought. They still do the job of cleaning my toilets, which... See more

Rated 3 out of 5 stars

My previous comments were intended for another company that I had dealt with at the same time. The only comment would be the length of time it takes to prepare and send items.

Company replied

Company details

  1. Clothing Shop
  2. Lingerie shop
  3. Ladies' clothes shop

Contact info

2.7

Poor

TrustScore 2.5 out of 5

155 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Rubbish!

Absolutely rubbish..sensor lights nothing like the video. Cheap rubbish

27 January 2026
Unprompted review
Xigoot logo

Reply from Xigoot

Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@xigoot.com . Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.

Rated 3 out of 5 stars

I ordered a cute highland cow it is…

I ordered a cute highland cow, it is lovely but came without a microwave pouch. I emailed customer service, who said they would send another one but I had to pay postage. They sent me a link, but that took me to a page where I had to pay full price. After numerous emails with no answer to my question, I accepted a small refund. Their customer service is terrible, I would not recommend ordering from them.

16 January 2026
Rated 1 out of 5 stars

my order did not arrive

my order did not arrive. when i queried this by e mail which is the only way you can query, my e mail was rejected by the user. they are clearly scammers.

19 January 2026
Unprompted review
Xigoot logo

Reply from Xigoot

Dear valued customer,
Thank you sincerely for taking the time to share your experience with us. We are very sorry to hear that you were not satisfied with your recent experience, and we understand your disappointment. We are a licensed and registered company, and your trust is the foundation of our business. If you have not received your order, please feel free to send the details to our customer service email: service@xigoot.com. Our dedicated team will work diligently to resolve the issue within 24 hours. We believe that every problem is an opportunity for improvement, and we look forward to providing you with a better experience.

Rated 3 out of 5 stars

On the whole I'm a little bit…

On the whole I'm a little bit disappointed with the product as I thought the pads would be bigger and the foam doesn't last as well as I thought.
They still do the job of cleaning my toilets, which is is why I've give 3 stars.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

My first package was damaged.

My first package was damaged when it arrived. I took a photo and emailed the seller. Within 12hrs I had a reply and a replacement was sent immediately. Excellent service.

23 November 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look