Xigoot Reviews 155

TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Evaluating 122 reviews, most reviewers were unhappy with their experience overall. Many customers reported receiving products that were not as advertised, differing in material, size, or even being entirely incorrect items. People frequently experienced significant delays in shipping, with some orders taking weeks or even months to arrive, or not arriving at all. Reviewers also expressed frustration with the lack of communication and unresponsiveness from customer service, often finding their emails unanswered or receiving irrelevant replies. Conversely, a small portion of people felt satisfied with their purchases, describing products as lovely, good quality, comfortable, and well-made. Some customers also noted efficient and quick delivery services, with orders arriving as expected or even receiving prompt replacements for damaged items.

What people talk about most

Product

Consumers find product experiences to be ambiguous, with many expressing dissatisfaction regarding items not... See more

Order

Customers had ambiguous experiences with order, with many expressing significant dissatisfaction due to... See more

Quality

Users describe ambiguous interactions with quality, with some reviewers expressing delight over products that... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers experiencing significant... See more

Response time

Reviewers highlight ambiguous aspects of response time, with many customers reporting a lack of response to... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I ordered a cute highland cow, it is lovely but came without a microwave pouch. I emailed customer service, who said they would send another one but I had to pay postage. They sent me a link, but that... See more

Rated 3 out of 5 stars

Avoid like the plague! A pair of 4way stretch mens cargo trousers arrived and were disgusting, nothing like advert! Material was cheap shiny non stretch material that smelt highly of toxic chemicals!... See more

Company replied

Rated 3 out of 5 stars

On the whole I'm a little bit disappointed with the product as I thought the pads would be bigger and the foam doesn't last as well as I thought. They still do the job of cleaning my toilets, which... See more

Rated 3 out of 5 stars

My previous comments were intended for another company that I had dealt with at the same time. The only comment would be the length of time it takes to prepare and send items.

Company replied


Company details


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2.7

Poor

TrustScore 2.5 out of 5

155 reviews

5-star
4-star
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2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolutely terrible (non-existing)…

Absolutely terrible (non-existing) after sales service and extremely bad quality imitation products

20 June 2025
Unprompted review
Xigoot logo

Reply from Xigoot

Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@xigoot.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.

Rated 1 out of 5 stars

Do not use XIGOOT! I saw their adv Facebook for a…

I saw their advert on Facebook for a cream that covers age spots on legs and arms. £12 plus postage. When it arrived it makes no difference at all, it nowhere near covers anything. It leaves a faint white mark - USELESS. Emailed them for a refund and they ignored me.

2 June 2025
Unprompted review
Xigoot logo

Reply from Xigoot

Dear customer, thank you for your feedback.
We understand your concerns. You may not have contacted our store through the correct email address, which may have delayed resolving the issue. We assure you that we prioritize our customers' needs. Please contact our customer service email address at service@xigoot.com with your details. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.

Rated 1 out of 5 stars

Rip off

Do not buy ANYTHING FROM THIS COMPANY!!
they take your money and DO NOT send you the goods!
Ripping off innocent people it is discusting!!!

3 June 2025
Unprompted review
Xigoot logo

Reply from Xigoot

Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address service@xigoot.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.

Rated 1 out of 5 stars

Wished I had looked on Trustpilot…

Wished I had looked on Trustpilot before I tried to purchase. Total scam - product did not turn up and customer services keep fobbing off. Dreadful people. If it does turn up reviews suggest it is terrible and not as described. Would have given zero stars if possible. Think they may sell under other company names also so be careful.

27 May 2025
Unprompted review
Rated 1 out of 5 stars

Scam

See previous comment by Natalie Duff 10/5. My experience exactly the same, product didn't arrive ,then receive an email asking for a review !!! So lost my money, how can these people continue to get away with this. Robbing innocent people.

10 May 2025
Unprompted review
Rated 1 out of 5 stars

Not fit for purpose

Not fit for purpose. Wrong colour sent. Appalling customer service, very evasive and repetitive emails with no resolution. This company should not be given a platform / advertising space on Instagram.

25 May 2025
Unprompted review
Rated 1 out of 5 stars

They never send the packages

Ordered on the 21st April and as of today 21st may no parcel has arrived...the tracking states arrived into customs at Gatwick on the 5th may bit that's where the trail ends! Daily emails from them telling me I can't have a refund as the package has been delivered!! When it hasnt and they can't prove this to me ...tracking status hasn't changed since 5th may..DO NOT BUY FROM THE VILE SCAMMING COMPANY WHO ARE JUST THERE TO TAKE HONEST PEOPLES MONEY!!!

5 May 2025
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers. Item not as described and wrong colour. Very evasive via email with no resolution.
Refused to refund or send replacement, and now refusing to reply to emails.
Avoid at all costs.
I’m going to leave negative reviews everywhere I see the name XIGOOT, especially on Facebook.
I have had to put in a claim from my Card Issuer.
These people have no interest in looking after their customers or resolving issues.
Avoid.

20 May 2025
Unprompted review
Rated 1 out of 5 stars

Product didn’t arrive

Product didn’t arrive. Another scam company. Don’t bother wasting your money. Received an email today from them asking me to receive the product that I received 14 days ago. Well I didn’t receive it and when I clicked on the link to leave the review there’s was no option to leave it anywhere. Lesson learnt. Asshats.

10 May 2025
Unprompted review
Rated 1 out of 5 stars

NO STARS…LIARS

NO STARS…. Do not order from this scamming company. They do not send anything you buy and promise to return your money then never send that either!!

22 April 2025
Unprompted review
Rated 1 out of 5 stars

Exactly the same as others

Exactly the same as others, ordered what was advertised as free wifi for life, which it most certainly is not as it requires a SIM card which is never mentioned in the advert. Took 15 days to arrive and within 15 mins of it arriving I had emailed them to ask how I go about returning it for a refund, no response other than ‘your email has been answered, please check it’ which seems to be the standard response from these scammers. AVOID AVOID AVOID, they will take your money and send you something useless

11 February 2025
Unprompted review
Rated 1 out of 5 stars

Scammers & scumbags oh my

If I could give it no stars I would.
Did not receive my order and when I asked so called support for assistance I kept getting the same reply - even though i had had no reply! "Your email has been replied, please kindly check it.If you have any further questions,please feel free to follow this ticket,we'll do our best to solve it for you" - They do their best to do nothing at all. I only spent a couple of pounds but I pity those that spent more.
Scumbag scammers!!!!!

31 January 2025
Unprompted review
Rated 1 out of 5 stars

Not what I ordered. It’s a scam

I ordered a pair of waterproof trousers from them and unlike most of the reviews I actually received a pair of trousers. They were nothing like the ones I ordered. They are wafer thin, not waterproof and a +40” waist, I am a 36”. It’s a total scam.

1 December 2024
Unprompted review
Rated 1 out of 5 stars

This company is nothing but rubbish

This company is nothing but rubbish, I ordered advertised bra from them , got undersize ones and couldn't return them! they have no traceable contact , no genuine email, no returns policy, no refund,no reputation.

21 October 2024
Unprompted review
Rated 1 out of 5 stars

The item wasnt what i was exspecting…

The item wasnt what i was exspecting from there read up there are no returns adress tried emailing them but just keeps saying not delivered so thats £18 down the drain will never order from them again seems a scam to me as you cant send items bck

18 October 2024
Unprompted review

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