Excellent on time delivery (even during a strike period by the delivery company). Good, safe decent packaging. The product itself was most satisfactory. I actually ordered it for a friend and he was... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Delivered in just a couple of days, well packaged. Great all seasons quality jacket, especially for beginners. Shipped with all necessary safety equipment.
Company replied
Everything is always clear, quickly send and in good condition. Always good service…Good price/quality and they always give something extra. I had a clear visor mounted and a clear visor and pinlock w... See more
Company replied
An amazing experience, Not only is it good price for value. The aftersales and customer service is friendly and fast. Never had any problems buying or retourning any item from this site! Keep it up!... See more
Company replied
Company details
Written by the company
XLMOTO is een bedrijf dat ernaar streeft uitrusting en onderdelen te leveren voor de motorcross, enduro, motorfiets en pit bike. Wij streven ernaar om een heel nieuwe ervaring te bieden tijdens het winkelen, evenals een niet te evenaren assortiment tegen ongelooflijke prijzen.
XLMOTO
Written by the company
- Is de waarde van uw bestelling boven de €150 dan staan wij voor de verzendkosten. Natuurlijk zijn alle bestellingen verzekerd en traceerbaar.
- De producten moeten ongebruikt zijn, in de originele verpakking zitten en voorzien zijn van labels.
- Gratis verzending
- Is de waarde van uw bestelling boven de €150 dan staan wij voor de verzendkosten. Natuurlijk zijn alle bestellingen verzekerd en traceerbaar.
Contact info
Belgium
- info@xlmoto.be
- xlmoto.be
4.5
Excellent
3k reviews
Asks customers to review
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Top 👍👍👍👍👍👍👍
6 October 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
No option to buy mirror screen
Correct and fast delivery. Only a pity helmet is shown with mirror screen but you get no choice because to order and is delivered with transparent screen. Would have preferred the mirror screen.
I have already order a extra screen
23 September 2024
Reply from XLMOTO België
Good morning,
thank you for your review!
Our apologies if the helmet that you have received didn't look exactly like the helmet pictured on our website.
We use the pictures that the developer uses on their website though.
If the helmet is not to your preferences, we give you the opportunity to return the article for a refund free of charge.
Best regards,
The bike jeans I bought are very…
The bike jeans I bought are very comfortable. The protections are very strong but unusable because the fabric inside the pants is a little too thin and you feel pain against your legs because of the protections that I had to change. Apart from that the quality of the jeans is very comfortable and seems very strong and also protects well against the wind.
11 August 2024
Why are you specifically processing my…
Why are you specifically processing my order for only 50 days? I have nothing to go to work with! Please review my order, send my order as soon as possible. Otherwise, after 50 days I have the right to return it, you let me down very badly. There is no delivery anywhere in the world for 50 days!
17 August 2024
Unprompted review
Reply from XLMOTO België
Good afternoon,
thank you for your review!
Because this item has to be custom made at our supplier and after that it has to be transported to our warehouse so it can finally be sent to your home address, the delivery time for this product is that long.
Apologies for the possible inconvenience it has caused you!
Best regards.
XLMOTO is doing what I expect from a…
XLMOTO is doing what I expect from a webshop.. good website ... reliable payment system, swift and correct deliveries
29 July 2024
I buy something and all was fast and…
I buy something and all was fast and exactly what I ordered
24 July 2024
Amazing customer service like no other!
30 June 2024
Recommend
Great services I really satisfied for my jacket and the gloves it was just what I really want. The quality is excellent and reasonable price.
10 June 2024
Reply from XLMOTO België
Good afternoon,
thank you for your review!
We see that your parcel was delivered 1 day later than estimated. Our sincere apologies for the inconvenience. Unfortunately there was a delay with our supplier.
Thank you for your understanding.
Best regards,
Top, great very Nice!
Nice assortment and variety of products. Good price vs quality. I always find what i need!!
Very good after Sales!! I ordered already a lot a times and only ones they made a mistake and immediately adressed the problem💪🏻💫 They are fast in communication and open for a suitable solution. I am a big Fan!!! 🤟🏻🤟🏻👍🏼✨️✨️🏆
11 June 2024
Unprompted review
I ordered 2 milieumats but they never…
I ordered 2 milieumats but they never be deliverd.
I send a mail, but hear anithing of it
25 May 2024
Reply from XLMOTO België
Good afternoon,
thank you for your review!
We see that the package with the mats could not be delivered by our transporter and was therefore returned. Consequently we've sent out a new parcel via another transporter, which was delivered 2 days ago now.
We have informed you about this but maybe our message ended up in your SPAM.
Best regards,
first time buyer
As a first time buyer I can say that :
Products are exactly as described,
No hidden fees,
Delivery on time as forseen.
Clear communications, via email.
21 May 2024
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