XLMOTO België Reviews 

2,520
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and on-time delivery of their orders, often noting products arrived quickly and in good condition. Many people are highly satisfied with the quality of the products received, finding them to be as described and of excellent value. Reviewers also appreciate the fair and competitive pricing, often highlighting the great balance between price and quality. The service provided is consistently described as good, correct, and friendly, contributing to a positive overall experience. However, some customers also noted occasional delivery delays, with orders arriving later than initially expected. A few other people also felt that some products had sizing discrepancies or were missing components, such as a battery without acid.

What people talk about most

Delivery service

Consumers find delivery service to be positive, frequently praising its speed and efficiency, with many... See more

Product

Reviewers mention positive feedback about product quality and value, with many praising good products at fair... See more

Quality

Clients share positive opinions on quality, with many reviewers highlighting good quality products at... See more

Price

People report positive experiences with price, consistently highlighting good quality at a fair or amazing... See more

Service

Users describe positive interactions with service, highlighting its correctness, honesty, and friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent on time delivery (even during a strike period by the delivery company). Good, safe decent packaging. The product itself was most satisfactory. I actually ordered it for a friend and he was... See more

Rated 5 out of 5 stars

Delivered in just a couple of days, well packaged. Great all seasons quality jacket, especially for beginners. Shipped with all necessary safety equipment.

Company replied

Rated 5 out of 5 stars

Everything is always clear, quickly send and in good condition. Always good service…Good price/quality and they always give something extra. I had a clear visor mounted and a clear visor and pinlock w... See more

Company replied

Rated 5 out of 5 stars

An amazing experience, Not only is it good price for value. The aftersales and customer service is friendly and fast. Never had any problems buying or retourning any item from this site! Keep it up!... See more

Company replied


Company details

  1. Motorcycle shop
  2. Tyre shop

Written by the company

XLMOTO is een bedrijf dat ernaar streeft uitrusting en onderdelen te leveren voor de motorcross, enduro, motorfiets en pit bike. Wij streven ernaar om een heel nieuwe ervaring te bieden tijdens het winkelen, evenals een niet te evenaren assortiment tegen ongelooflijke prijzen.

XLMOTO

Written by the company

Is de waarde van uw bestelling boven de €150 dan staan wij voor de verzendkosten. Natuurlijk zijn alle bestellingen verzekerd en traceerbaar.
De producten moeten ongebruikt zijn, in de originele verpakking zitten en voorzien zijn van labels.
Gratis verzending
Is de waarde van uw bestelling boven de €150 dan staan wij voor de verzendkosten. Natuurlijk zijn alle bestellingen verzekerd en traceerbaar.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3k reviews

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Asks customers to review

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4.5

All reviews

(2,520)

220 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Quality top, shipping takes ages!

Article description matches product. Attractive prices, good quality.
Shipping takes ages, almost 10 days (from Germany to Belgium).

30 April 2024
XLMOTO België logo

Reply from XLMOTO België

Good afternoon,

thank you for your review!

We see that you received your parcel 6 business days after you've placed your order on our website. Our warehouse is actually located in Poland so that's why our parcels take several days to reach Belgium

Thank you for your understanding.

Best regards,

Rated 2 out of 5 stars

Delivery way too long

Delivery way too long. Poor communication

20 April 2024
XLMOTO België logo

Reply from XLMOTO België

Good afternoon,

thank you for your review!

We see that your parcel was delivered within the estimated delivery period so we regret to hear that you were not satistfied with the shipping process.

Some articles do take longer than the standard 2-5 business days though. This happens when the product needs to come from an external supplier. If this is the case, the customer is informed about the delivery date in the shopping basket.

Best regards,

Rated 5 out of 5 stars

Jeans to large 38/34

Jeans to large 38/34, easy return with return label on site ( free)
Ordered smaller cargo pants: good fit and quality
36/34 for the cargo is the same size as my usual jeans ( according to size chart should be 38/34..so size chart is one size off for me )
Also fast delivery.
Ordered several items already from XL moto: always good quality and price!

8 April 2024

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