Be carefull , wrong article availability information On the eshop the articles are mentionnes "On stock". Which is NOT true! It's on stock at the partner sales! So it take 3 weeks to come from... See more
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See what reviewers are saying
First product purchased but seems like they have decent stuff, decent range at a fair price. Had some hassle with customer portal being down but customer service sorted quickly. Would recommend.
Everything was fine. I ordered two jackets and it took around one week to deliver, which is acceptable. Status updates via link in mail... One small downside: initial order mail was filtered by spam... See more
Good helmet, fits exactly, worth it for the price. I am going to buy more helmets for my family
Company details
Written by the company
XLMOTO ist ein Unternehmen, das Ausrüstung und Teile für den Motorradsport anbietet. Unser Ziel ist es, ein einzigartiges Einkaufserlebnis und eine große Auswahl an Produkten zu unschlagbaren Preisen anzubieten.
Willkommen bei XLMOTO
Written by the company
- Kostenloser Versand ab CHF 200*
- Ab CHF 200 Bestellwert, mit Ausnahme von Sperrgut.
- 60 Tage Rückgaberecht
- Rückgabe sind binnen 60 Tagen des Bestelldatums möglich, solange die Ware unbenutzt und originalverpackt ist.
Contact info
Switzerland
- info@xlmoto.ch
- xlmoto.ch
4.5
Excellent
6k reviews
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Fast delivery
Fast delivery, good and comprehensive selection of products, fairly good prices
30 April 2023
Alles war in Ordnung.
30 April 2023
Easy refund process
2 April 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Good prices but tedious process...
The prices and product availability are quite good, and there are no surprises with hidden import costs etc. But on the downside the shipping is incredibly slow (more than a week for the package just to be prepared, then another week for it to get there by economy mail...) and the return process is even slower, having to go through another company who then returns the items for you, it doesn't inspire much trust as I've never seen any other side to this, and It's crazy slow and offers no possibility to exchange an item if it's the wrong size. I got a leather jacket in M, took more than 2 weeks to arrive, it's too small because the site doesn't care to mention if it's the "regular" or "body fit" version, by the time my return is received and refunded so I can order a new one it will have taken almost 2 MONTHS to get a jacket... Another thing, the website for Switzerland always shows up in German. You try to change language, it brings you to other countries sites. So you're stuck with German even though the site clearly exists in other languages. This means every email and communication is in German too, making the whole process even more tedious.
1 April 2023
Reply from XLMOTO Schweiz
Good day,
I am very sorry to hear this, we will of course pass on your feedback.
Please contact our customer service if you have any further questions about any issue, thank you very much.
With best regards
Your XLMOTO Team
Helmet delivery on time…
Helmet delivery on time internationally. As expected.
Very good price.
20 March 2023
All good as expected
12 February 2023
Happy Repeat Customer
This is my 4th order with XLMoto after trying 3 other online motorcycle parts and accessories dealer. The prices are reasonable and the delivery times are very speedy. The descriptions are clear and I always get exactly what I ordered. I will always cme back.
5 February 2023
Good prices, slow shipping
Very good selection and prices compared to competition, shipping a wee bit slow and products could have more pictures of different views of the article.
1 February 2023
Reply from XLMOTO Schweiz
Hallo,
vielen Dank, dass Sie sich für unsere Bewertung Zeit genommen haben.
Wir nehmen Ihre Rückmeldung ernst und arbeiten ständig an Verbesserung.
Mit besten Grüße 24MX/XLMOTO Team
Fast delivery and high quality of the goods are of particular importance.
Motoboots, Motorradhose
2 February 2023
I was very happy with my shopping…
I was very happy with my shopping experience! Nothing went wrong, all was good! Simple
24 November 2022
it would be good if the website had…
it would be good if the website had English language option.
5 December 2022
Quick and easy!
23 October 2022
Hello
Hello,
I have contacted customer service regarding an issue with my order. The customer service representative named Victor was nit professional in his emails with me. I have not experienced a rude service such the one I received from him. He made regret buying from your company.
31 October 2022
Reply from XLMOTO Schweiz
Hello,
We are sorry to hear that you had a bad experience.
We will continue to work to improve our communication.
Best regards
Delivery and price ok
24 October 2022
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