Account number is 381409236 My deposits are delayed and i have many times submitted the contact form regarding my deposit of 19999 of 13th jan and 30000 of 26th march .i have shared the bank statemen... See more
Company replied
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Review summary
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I made a payment of INR 15,000 to my XM trading account (Account ID: 430253997) on 24 April 2026 through Google Pay. The payment was successfully debited from my bank account, but the amount has... See more
Company replied
My account is with them. I made a deposit, made profit and submitted withdrawal through the same method from which i deposited. But they rejected and refused and asked me to use crypto method because... See more
Company replied
It has been 12 days now. Still not received my deposit. The amount has been received by your Payment Partner "Suvarna Laxmi Nidhi Limited" which has been confirmed by my Bank and by NPCI. Still XM i... See more
Company replied
Company details
Written by the company
Forex, cfd trading on stocks, stock indices, oil and gold on MT4 and MT5. Trade forex online with XM™, a licensed forex broker.
Contact info
Suite 101, 63 Eve Street, 1021, Belize City, Belize
- +501 223-6696
- support@xmglobal.com
- xmglobal.com
1.3
Bad
382 reviews
Replied to 52% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
XM Global Loves Deposits Hates and Denies Withdrawals
I recently opened a trading account with XM Global, made a deposit of 60 USD to check if they are real. Then opened a trade. I was lucky to get a profit. Then next day I placed my withdrawal request which only included the profit. They rejected and said "The trading patterns in this account indicate that trading bonuses were used for cash-back arbitrage activities, and these have raised serious concerns." They didn't provided any proof and said decision is final.
Then I placed my withdrawal order for my deposited 60 USD. And guess what still pending. First they denied my profit and now not giving even my own money which I deposited.
Here are my account details:
85603562 Real . Created on 25 April 2025
26 April 2025
Unprompted review
they charge for extra fee
they charge for extra fee .. and they dont return your money back
15 March 2025
Unprompted review
Usual trash broker
Usual trash broker. Asked to delete my account 2 months ago and when I registered and made profit, they don’t let me withdraw) stating I had another account. Why you guys let me verify again then? not recommended at all👎
10 April 2025
Unprompted review
This is scam
This is scam. Customer service is liar. My account was hack and reported it during hacking moment but they said they cannot do anything.I lost almost all the money. Then after few days they claim that they stop the account at the time we reported it. Which is not true. We spoke on account manager and she claim that she is the only one can stop it. But she reply after 3 days of incident. Then the customer service insist that they stop the account immediately. If they stop it out money should not be gone. They are Liars and scammer.
14 March 2025
Unprompted review
SCAM!!!!!! YOU WILL NOT GET YOUR PROFITS
Hello all and beware when copy trading with XM Global!!!!! This was my first time and last time trying bitcoin and trading. My experience was not good, non what so ever. I following all the steps from one of the EXPERT TRADER/ANALYST with Global, after following along and doing all that I was told, which was a challenge for me, it was not user friendly steps. The trouble always comes when it was time to withdraw my profits. UGGG!!! The system says "YOUR SIGNAL STRENGTH IS WEAK AN DUNABLE O PERFORM ANY ACTIVITIES" Unless I spend $1500 for them having a weak signal. SMDH!!!! I spent and lost $250... I was so happy telling close family and friends because I wanted them to WIN too my my experience. Only know to know that I have been SCAMMED.... STAY AWAY, REMEMBER IF IT SOUND TO GOO TO BE TRUE....JILL PAYTON
31 March 2025
Unprompted review
meta no:351106384
My check has arrived, even though the company does not take this into consideration, thank you anyway.
18 March 2025
Unprompted review
Reply from XM
Dear Mahsun,
Thank you for your update. We’re glad to hear that your issue has been resolved. If you’re satisfied with the outcome, we would greatly appreciate it if you could update your review and rating to reflect your experience. Your feedback helps us continue improving our service.
XM Team 🚀
BIG. FAIR. HUMAN.
Name of my display name help me get…
Name of my display name help me get back the funds back from scam
25 March 2025
Unprompted review
Reply from XM
Dear users,
We would like to inform you that this review has not been posted by a verified client of XM. We are taking action to take this offline.
XM Team 🚀
BIG. FAIR. HUMAN.
Xm scam company not recommended broker…
Xm scam company not recommended broker froud this platform
24 March 2025
Unprompted review
Reply from XM
Dear Ameer,
We are committed to providing a transparent and reliable trading environment to all our clients, and we take accusations such as the ones you’ve made very seriously.
However, we do not accept the use of offensive or defamatory language in any form. We always welcome constructive feedback and concerns, but communication must remain respectful and factual.
If you have experienced an issue or would like us to review your case, we encourage you to contact us directly at support@xmglobal.com or via Live Chat on our official website. We are more than willing to assist and clarify any misunderstandings.
XM Team 🚀
BIG. FAIR. HUMAN.
No Deposit Bonus is a big scam
I traded using the no deposit bonus account of $30 for about a week with absolutely no problems. I even spoke to a consultant and asked when I can withdraw profits and the siaiad at anytime. When I tried to make a withdrawal they made an accusation that I broke one of their trading regulations and depleted my trading account of all profits made. All of this with no actual evidence and claiming that my account shares information with other accounts. The support team doesn't answer emails. I find it rather interesting that only when I want to withdraw profits that's when this accusation comes up with no evidence. Looking from the reviews I'm not the only one who experienced this. This broker is a scam
20 March 2025
Unprompted review
Reply from XM
Dear Mandisi,
We sincerely apologize for the delay in addressing your review. Since it was posted on Trustpilot, which is not one of our official Customer Experience channels, it was unfortunately not monitored in real time. For any concerns or complaints, we always recommend reaching out to us directly via email at support@xmglobal.com or through Live Chat on our official website for faster assistance.
We are sorry to hear about your dissatisfaction regarding the no deposit bonus account and the subsequent adjustment of profits. Please note that accounts found to be in violation of our bonus terms and trading policies, such as suspected account sharing or misuse, may be adjusted as per the rules outlined in our terms and conditions. These rules are in place to ensure a fair trading environment for all clients.
We would like to investigate your case further, but to do so securely and privately, we kindly ask you to respond to the “Find Reviewer” request on Trustpilot by providing your account number or registered email address. This will allow our team to review your case thoroughly and offer clarification.
XM Team 🚀
BIG. FAIR. HUMAN.
مرحبا أنا محمد ابراهيم شركه اكس ام…
Hello, I'm Mohamed Ibrahim, XM Company... Hello, I'm Mohamed Ibrahim, XM Company. I traded with them with a lot of 1.08 and made $1,292. When I withdrew, they took all the profit and left me with my deposit. So, I don't trade with them. They didn't even respond to my emails, and they have no justification for what they did. Other than that my account is linked to an account whose terms have expired, and they don't tell you the name, type, or location of the account. My number account 360864969
20 March 2025
Unprompted review
Reply from XM
Dear Dill,
Thank you for your feedback. We understand your concerns and regret that this experience has left you feeling disappointed.
Please note that, following a thorough internal review, your trading account was found to be directly linked to another account that had previously been terminated due to violations of our Terms and Conditions. As clearly stated in our policies, connections to such accounts are also considered a breach of our rules. Based on this, the necessary actions were taken, which included blocking the account and nullifying profits obtained under those circumstances — while ensuring that your deposited funds were not affected.
We appreciate your desire for more detailed clarification; however, due to the nature of such investigations and confidentiality protocols, we are unable to disclose information related to other clients or accounts. Our team has responded to your queries and provided guidance in line with our procedures and regulatory obligations.
We understand this may not be the resolution you were hoping for, but we assure you that all actions were taken in accordance with our established policies.
Should you require any further clarification, please reply to the Important Notice email you received in your email inbox.
XM Team 🚀
BIG. FAIR. HUMAN.
Follow-Follow-up on Account Reconsideration Request – No Response or Action Takenup on Account Reconsideration…
Dear XM Team,
I hope this message finds you well. I am writing once again to express my concern regarding the ongoing issues with our accounts, particularly in relation to third-party deposits and withdrawals.
Several days have passed since I submitted my previous message outlining the misunderstanding and the need for clarification regarding your third-party deposit policy. However, I have yet to receive any response or see any action taken regarding the situation. This lack of communication and resolution is incredibly frustrating and disappointing, especially considering that my sister and I have always trusted and valued XM as a platform.
I would like to reiterate the key points of our request:
Clarification on why third-party deposits were accepted in the first place, if they are prohibited by your policies.
Clear communication regarding the usage of the same bank card across multiple accounts and any potential issues this may cause.
A reconsideration of the decision to block both our accounts and the release of profits made, as the situation arose from a lack of proper communication about your policies.
We have always aimed to adhere to your Terms and Conditions, and we remain committed to doing so moving forward. All we ask is for a fair review of the circumstances and an opportunity to resolve this matter with your cooperation.
We hope to hear from you soon, as continued silence will only further damage our trust in your service.
Thank you for your time, and I look forward to your prompt response.
Kind regards,
Faisal Gaean Mitha
Salma Gaean Mitha
Account Numbers: 98964157 & 351076601
7 March 2025
Unprompted review
Reply from XM
Dear salma,
Following a thorough investigation by our relevant departments, we identified that a withdrawal request was made to a third-party Skrill account, which is not permitted under our Terms and Conditions. While we understand that this may have been a misunderstanding, it is important to note that for security and regulatory reasons, all payment methods used must be registered in the same name as the account holder. This is outlined in our terms under sections related to Deposits, Withdrawals, and Anti-Money Laundering policies.
We acknowledge your point regarding the lack of an explicit mention of third-party restrictions in certain areas, and we value your input. Your suggestion has been noted and may be taken into consideration for improving our communication and policies to avoid similar misunderstandings in the future.
Regarding your current case, an "Important Notice" email was sent to your registered email address outlining the reason for your account status. For your security, we recommend reviewing that email carefully. If you require further clarification, we encourage you to contact our Customer Experience team at support@xm.com, or reach out directly to the department that issued the notice for additional assistance.
XM Team 🚀
BIG. FAIR. HUMAN.
They are scammer I referred my friend
They are scammer I referred my friend, the condition I can get 80$ reward if my friend completes 3.0 standard lots , trade closing after 5 minutes minimum,
He traded around 8.0 standard lots , we xm team they told traded lots 2.0 still 1.0 lots reaming, so in this he completed again 1.0 xm team told still remaining 0.80 lots
Never join this broker
20 March 2025
Unprompted review
Reply from XM
Dear Javed King,
We sincerely apologize for the delay in addressing your review. Since it was posted on Trustpilot, which is not one of our official Customer Experience channels, it was unfortunately not monitored in real time. For any concerns or complaints, we always recommend reaching out to us directly via email at support@xmglobal.com or through Live Chat on our official website for faster assistance.
Regarding your comment about our Refer a Friend program, we would like to investigate this matter further and clarify the status of your referral reward. The bonus conditions, including minimum lot requirements and trade duration, are outlined transparently in the program's terms.
However, to review your specific case and provide accurate feedback, we kindly ask you to respond to Trustpilot’s “Find Reviewer” request by providing your trading account number or registered email address. This will allow us to locate your details securely and assist you further.
XM Team 🚀
BIG. FAIR. HUMAN.
The spreads on this broker are crazy
The spreads on this broker are crazy especially in Forex and Crypto.
I entered a position on BTCUSD and I was already at -my target.
Would not suggest this broker to anyone, especially for scalpers. They attract new costumers with the "bonus" but they make more than what they actually give you from the crazy spreads.
15 March 2025
Unprompted review
Reply from XM
Dear It's Adam,
We sincerely apologize for the delay in addressing your review. Since it was posted on Trustpilot - which is not one of our official Customer Experience channels - it was not seen and responded to in a timely manner. We always encourage clients with concerns or complaints to contact us directly via email at support@xmglobal.com or through the Live Chat on our official website, where we can assist you promptly and in detail.
Regarding your feedback about spreads, we’d like to clarify that XM offers variable spreads, which are sourced directly from our liquidity providers and reflect real-time market conditions. During periods of high volatility or low liquidity - especially with instruments like BTCUSD or other cryptocurrencies - spreads may widen temporarily. This is a common occurrence across the industry.
We also note your comment about the bonus. While it does not increase the account balance, it is applied to the account equity, allowing traders to open larger positions. The terms and conditions of the bonus are clearly outlined in the Members Area, and our team is always available to clarify any questions before activation.
Lastly, if you would like us to investigate your case in more detail, we kindly ask you to respond to Trustpilot’s Find Reviewer request by providing us with your trading account number or registered email address. This will allow our team to locate your account and assist you more thoroughly.
XM Team 🚀
BIG. FAIR. HUMAN.
The worst broker i have ever traded…
The worst broker i have ever traded with basically i deposited through usdt and they sent my money back through debit card and the remaining amount was below so lol i cannot withdraw that now its a joke broker dont fall for it
9 March 2025
Unprompted review
Xm is acting very unprofessional now!!
Xm is acting very unprofessional now!!
First it give you the bonus then from running account it pulled out the credit when your equity reached to the credit level. XM customer support is very vague they are unable to help.. xm is abusing the money of their clients... i went is deep loss while working with xm.. their auto robbot system is randomly sending emails of "important notice" and will push you in big loss..... xm is losing its credibility i as a client will never work with such money hacker who is non-serious regarding their client funds and account ...
scam scam and scam
23 February 2025
Unprompted review
Reply from XM
Hello Mishal,
Please note that with the information you shared, we're currently investigating your case. A member of our team will be in contact with you as soon as the investigation is completed.
Thank you for your patience.
XM Team 🚀
BIG. FAIR. HUMAN.
A Big Scam
A Big Scam - Stay Away
After placing a trade and a stop loss, they took my money and stated both my entry and stop loss positions were not available - so i ended up losing the trade yet it did not hit my stoploss - I placed three trades and all of them lost without hitting the stoploss.
I contacted support only to be told that my stop loss positions were not available and so they chose another stop loss for me without my knowledge "Slippage" - it's all a big scam
21 February 2025
Unprompted review
Reply from XM
Hello Code Grind,
Please note that with the information you shared, we're currently investigating your case. A member of our team will be in contact with you as soon as the investigation is completed.
Thank you for your patience.
XM Team 🚀
BIG. FAIR. HUMAN.
full scam comapny
full scam comapny, took my money for deposite and ites been a week since i havent recieverd my deposite. all i get from them is automated messages. dont you date come tothis website and invest your hard earned money because filthy pigs him them will takle it all and leave you with nothing
10 February 2025
Unprompted review
Reply from XM
Dear Captain Winter,
As mentioned in our previous response to your review on Trustpilot, we are still waiting for you to provide us with your account ID or the email you used to register on the XM platform. This will allow us to investigate your case and verify your claims.
Please get back to us at your earliest convenience.
XM Team 🚀
BIG. FAIR. HUMAN.
--------------------
Dear Captain Winter,
We attempted to gather more information using the Find Reviewer process on Trustpilot, but unfortunately, we have not received a response from you. Without this information, it is challenging for us to effectively address your concerns.
Kindly provide your account details or any additional information so that we can assist you further.
XM Team 🚀
BIG. FAIR. HUMAN.
They are scammers
They are scammers
They steal 2371$ from my account
I can’t withdraw my money ,bad customer support
Ur Money and your profits are in danger with xm
Big mafia
never try them
Account number 85435551
15 January 2025
Unprompted review
Reply from XM
Dear Aya,
Thank you for reaching out. We take your concerns very seriously, and our team is currently investigating your case. Once the investigation is complete, a member of our team will reach out to you directly to provide an update and resolve the issue.
We appreciate your patience and understanding as we work to address this matter.
XM Team 🚀
BIG. FAIR. HUMAN.
This company is scammer
This company is scammer
Sir Mera profit cancel kr dia gia ha kia mujhe ap bta skty ha kia me ne easi kia violation ki ha mujhe is ka evidence chaye mujhe kindly ye na khiya ga k mail pr lay mail me violation ka likha ha bs ye nhi likha k kondi violation ki ha me ne Friday ko profit bnya aur mujhe Meri stament b send ki gai company ki traf se jis me Mera profit k sat balance b show ho rha ga aur me ne Friday ko mobile of kr k rhk dia AJ jb me ne mobile on kia to Mera profit cancel kr dia gia mujhe reason btye kindly world me khi easa nhi HOTA k apki stament me apka balance show ho aur bad me Nikal kia jaye. My account number count Verification 390022896
20 December 2024
Unprompted review
Reply from XM
प्रिय Uzma Faisal,
आपकी समीक्षा के लिए धन्यवाद। हमारी टीम अब इस मामले की छानबीन कर रही है। जब हमारी जाँच-पड़ताल पूरी हो जाएगी, तब हमारी टीम का एक सदस्य आपसे संपर्क करेगा।
धीरज रखने के लिए धन्यवाद।
XM टीम 🚀
बड़ा। निष्पक्ष। मानवीय।
--------------------
प्रिय Uzma Faisal,
आपके खाते की गहन समीक्षा के बाद, हमने पाया कि हमारे मध्य कार्यालय द्वारा चिह्नित गतिविधियों के कारण आपके खाते को उल्लंघन लेबल के साथ चिह्नित किया गया था। इसके परिणामस्वरूप आपका मुनाफ़ा रद्द हो गया, जैसा कि आपको भेजे गए महत्वपूर्ण सूचना ईमेल में बताया गया है। ईमेल इस कार्रवाई के कारणों को रेखांकित करता है, और हम आपसे अनुरोध करते हैं कि आप आगे स्पष्टीकरण के लिए इस ईमेल को देखें।
हमारी ग्राहक अनुभव टीम ने आपको किसी भी भ्रम से बचने के लिए इस महत्वपूर्ण सूचना ईमेल पर वापस निर्देशित किया है, क्योंकि इसमें उल्लंघन और उसके परिणामों के संबंध में सभी आवश्यक विवरण शामिल हैं।
हम समझते हैं कि यह स्थिति निराशाजनक हो सकती है, लेकिन कृपया जान लें कि हम महत्वपूर्ण सूचना ईमेल की सामग्री के अलावा और अधिक स्पष्टीकरण नहीं दे सकते। विस्तृत स्पष्टीकरण के लिए हम आपको इस ईमेल की सावधानीपूर्वक समीक्षा करने के लिए प्रोत्साहित करते हैं।
यदि आप इस मामले पर आगे चर्चा करना चाहते हैं या कोई शेष प्रश्न हैं, तो हम आपको support@xm.com पर हमारी ग्राहक अनुभव टीम से संपर्क करने के लिए प्रोत्साहित करते हैं, क्योंकि वे इस तरह की चिंताओं के समाधान के लिए संपर्क का सबसे अच्छा बिंदु हैं।
एक्सएम टीम 🚀
बड़ा। गोरा। इंसान।
they are scammer and fraud they give…
they are scammer and fraud they give bonus and I make profit 278$ and after that i want to taste out withdrawn only 5$ but they reject my withdrawal also mention I withdrawn my whole money without any withdrawn and they remove my 278 $ don't open and trade with them they are just do scams with people's
my account number is- 380576345
20 December 2024
Unprompted review
Reply from XM
Dear Manu,
Please note that with the information you shared, we're currently investigating your case. A member of our team will be in contact with you as soon as the investigation is completed.
Thank you for your patience.
XM Team 🚀
BIG. FAIR. HUMAN.
--------------------
Dear Manu,
After a thorough investigation of your case, we found that the issue stemmed from your withdrawal request to a third-party Skrill wallet, which had a different email address than the one registered with us. Additionally, you confirmed that you were testing the withdrawal process through a friend's account, as you did not have your own Skrill account.
We want to assure you that our Customer Experience Team and your CRM manager provided the necessary assistance through multiple channels, including emails on December 20th, 21st, and 24th. Despite their clear explanations, it seems the information provided was not fully addressed.
Please note that withdrawals to third-party wallets are against our policies and can lead to complications, as seen in this case. As such, the actions taken were in accordance with our guidelines.
A member of our team will reach out to you soon for further assistance. We appreciate your understanding and hope we can resolve this matter efficiently.
XM Team 🚀
BIG. FAIR. HUMAN.
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