XM  Reviews 387

I made a deposit of 8000 INR through UPI on 3rd March to my XM trading account. The payment was successfully completed from my bank side, but the amount has still not been credited to my trading account.

I have already sent the payment proof and UPI screenshot to the support team, but I have not received any response yet.

This is very disappointing. I request XM to check my transaction and credit the amount as soon as possible.

Transaction proof has already been provided.

– Shivam Singh Rajput

My experience with XM has been deeply frustrating and concerning. I initiated a withdrawal of $854 (Account 400928960) on January 30, 2026. I acknowledged that I provided an invalid bank account number. However, the receiving bank should have immediately rejected the transfer and returned the funds.

Despite over a month of constant follow-ups, the issue remains unresolved. I have received nothing but generic, evasive, and unhelpful replies from the Customer Experience Team.

Their latest response is the most shocking: they state the transaction was "successfully processed" on their end and that I must "resolve this with your Bank directly," while simultaneously denying my repeated requests for the essential UTR (Unique Transaction Reference) or bank rejection number. My bank cannot trace a transfer without this specific reference.

XM is actively refusing to provide the one piece of information I need to resolve the error they claim is out of their hands. They have taken no meaningful action for over 30 days and are shifting all responsibility. This is not the conduct of a "trusted broker."

Assalamualaikum,
I kindly request to all my Brothers and sisters that uninstall xm and report him because in XM you can only deposit funds and never withdraw your funds because they are fraud fraud and Fraud.bahi Jan koi bi xm mein deposit na karay warna pachtay gha ye profit be rak lathay Hein our apka apna balance bi rak lathay Hein.sary k sary Fraud Hein .our ager Kisi ko prove chaheye to Meray pass saray prove available Hein.
Account 86150417

XM Global Ltd – They Stole My 0.464 ETH, Lied, and Now I Challenge Them

I am already fighting with XM (Cyprus entity) for the return of my 0.46421304 ETH. But XM Global Ltd (Belize) is no different – same scam, same lies.

Here's what they did:
1.Took my deposit (BscScan proof attached).
2. First said "safe" and "recoverable".
3. Then promised "will credit or refund" (26 Feb email).
4. Then suddenly said "lost" email
5. Now completely silent. Blocked me on Twitter. Disabled replies on Trustpilot.

The Truth They Can't Hide:
1.BscScan proves my funds reached their wallet on 11 Feb. NOT lost.
2.BVNK's policy: EVM-compatible networks auto-process cross-chain payments. My transaction was successful.
3. If address was invalid, transaction would have failed. It succeeded → address valid.
4.BVNK investigating (Request #160250).

I Challenge XM Global Ltd Publicly:

XM Global Ltd, you claim my funds are "lost". Prove it.

Ask your payment partner BVNK for written proof that:

1. Despite EVM-compatible networks auto-processing, my transaction cannot be recovered.
2. Show the technical reason – in writing.

If BVNK provides this proof, I will close all complaints and back down. Until then, you are liars.
Account: 92144443
TXID: 0x1c1785...f30
Avoid XM Global Ltd.

Day 21 – XM kept saying "safe" and "refund" for 16 days. Then suddenly "lost". Why?
XM now says my 0.46421304 ETH is "lost".

But for 16 days they told me:
1. Calls: "Fund safe, recoverable, 99% credit"
2. 26 Feb email: "Funds will be refunded"

Then on Day 21: "Funds lost"

If funds were lost, why did you keep promising refunds for 16 days?
1.You knew they were in your wallet.
2.You knew you could return them.
3. You just didn't want to.

Truth:
1. BscScan proves funds reached THEIR wallet on Day 1. Still there.
2.BVNK's policy: EVM networks auto-process. My tx succeeded.
3. BVNK investigating (Request #160250). They have the keys.

I'm not alone: Hundreds on Trustpilot with same issue – months of lies, no action.

My challenge:
Prove my funds are "lost". Show BVNK's written proof that recovery is impossible.
Until then, stop lying. Refund.
Account: 92144443
Avoid XM.

Wow look at xm now 3/2/26. they say they're regulated but wont allow you to take profit or close trade.. my 200 usd is now 4 usd well done... Don't tell me its slippage for 1 hr

Worst broker. I have deposited Rs. 5000 two times. They have credited only once. I have provided transaction numbers for both deposits. Despite showing proof from bank statement they did not bother. Kindly use some other broker.

Regards,
Prince

One of the worst brokers. The slippage is the worst and when you query about it they tell you there’s nothing they can do. Been with them for years but I’m done.

⚠️ EXTREMELY SERIOUS WARNING — XM GLOBAL ⚠️

I am a VIP (Platinum) client, and my experience with XM has been nothing short of a nightmare.

• I made multiple deposits — ALL remained pending for over 3 MONTHS with no resolution.
• I requested a €600 withdrawal (15 Feb 2026) but received only €300. The remaining €300 is STILL unpaid.
• My account balance is now €0, yet my money has not been fully returned.
• Support repeatedly says “under investigation” with NO timeline.
• My Account Manager made multiple promises that were never fulfilled.
• After raising this publicly, I was BLOCKED on X (Twitter), preventing further communication.

This level of treatment toward a long-standing client is unacceptable and raises serious concerns about fund safety.

I have already submitted a formal complaint. If this issue is not resolved immediately, I will escalate to financial regulators, consumer protection authorities, and pursue all available legal options.

⚠️ Traders, INVESTORS BE CAUTIOUS — delays in deposits and withdrawals can happen without clear explanation.

XM — release my remaining funds and provide a full explanation immediately.

Account Name: Nawaz Allam
Case: Pending deposits + partial withdrawal unpaId

I am very frustrated and disappointed with XM.
It has been over 40 days, and my two deposits (₹30,000 and ₹3,500) are still not credited to my trading account. This is completely unacceptable.
What is even more frustrating is that XM keeps saying they are “waiting for the payment provider.”
Let me be very clear — this is NOT the customer’s problem.
I deposited money into XM, not into any third-party provider.
It is XM’s full responsibility to ensure that deposits are processed on time.
Why should a user suffer for internal issues between XM and their provider?
I have already:
Contacted support multiple times
Sent all payment proofs
Followed up continuously for weeks
Yet there is:
No resolution
No clear timeline
Only repeated excuses**
This situation is causing serious stress and loss of trust.
A delay of 40+ days for deposits is beyond unreasonable.
If XM cannot manage their payment providers efficiently, they should not offer these methods at all.
I strongly demand:
Immediate credit of my funds
Proper accountability
A clear explanation for this unacceptable delay
Right now, it feels like the customer is being ignored while XM shifts responsibility.
Very disappointed.

Account Refusal Without Explanation After Previous Bonus Dispute

I previously opened an account with XM and received a no-deposit bonus.
I traded the bonus and generated profits. My account was later suspended and the profits were removed on the grounds that my trading style was considered “high risk”.

At the time, I accepted their decision and did not pursue further action.

Recently, I attempted to open a new account using a different email address but submitted the same legal identification documents for verification.

My application was rejected, and I received a final notice stating that I am permanently banned from opening any account with the company. No specific clause or detailed explanation was provided.

While I understand brokers have internal risk policies, I believe clients deserve transparency, especially when a permanent restriction is imposed.

I am sharing my experience so other traders are aware of how promotional trading disputes may affect future account eligibility.

I made a successful GPay deposit of ₹48,000 on 29 January, but nearly 30 days later the funds are still not credited to my XM account. Despite multiple follow-ups, I only received generic, automated responses with no resolution. This delay is unacceptable for a trading platform. Proceed with caution.

I made a deposit on 30/01/2026 of inr 9200 . The amount was successfully deducted from my bank account. And already checked with the bank the amount was successfully transferred to the beneficiary. But the xm team tells that the amount was not credited in their payment service provider's bank account.. I raised complaint through email and in starting 5-7 days they saying that the payment service provider is not responding and after many days . They saying that they haven't recieved the amount.. I had send everything payment proof each and every detail they want.. but didn't got my money and don't know where is my money..

Today 20 days are gone and don't now where is my fund..

Guys they are doing scam. Don't use xm trading

I did deposit of ₹19000 on 8 February 2026 but not received deposit yet after several times shared concern by email screenshot,bank statement everything shared ... customer service support is pathetic ..Account No:86103218

made a deposit to my XM trading account on 29 January 2026 using local bank transfer. By mistake, the payment was done via NEFT, which later showed as not supported on the gateway.
My bank (SBI) has officially confirmed that the amount was successfully credited to the gateway beneficiary bank account. However, the funds were not credited to my XM trading account, and a refund is still pending.
I have shared all requested documents and proofs with XM Compliance. The case is under investigation, but I have not received a clear timeline for refund or resolution.
I am requesting either:
A refund back to my bank account, or
Credit of the amount to my XM trading account.
Account details:
MT5 ID: 381298685
Country: India
I hope XM can resolve this matter at the earliest.

This is my account 390414013.
It has been one year since XM has been holding my funds and still has not returned them. Even though I provided every detail and all the video proofs that XM requested from me, they still have not refunded my funds. They do not even reply to my emails. This is completely unjust and an unethical attitude.

Very Very bad experience. Deposited INR 40,000.00 on 30-Jan-2026. But my account was not credited with the fund. I wrote to them through email, message from member area, live chat, wrote on their facebook & instagram id but no action. Ultimately I filed complaint with ASIC & Cysec against them. My account ID 335017183. Seeing this message they will just message provide us your details so that we can investigate it. I have provided all the details, screenshot of payment done on ther emails, members area,on instagram, on facebook everywhere they can see. But if still they require it what can be said. Totally fake company.

My experience with XM was far worse than expected. After trading and becoming profitable, my account was suddenly flagged and closed under vague claims of “bonus misuse / coordinated trading.”
There was no warning, no prior restriction, and no clear explanation of what exactly was wrong with my trades. The decision was simply communicated as “final,” leaving no real way to defend or clarify anything.
What makes this especially concerning is how subjective and one-sided the process is. Everything appears fine while you deposit and trade, but once profits build up, rules are enforced retroactively and at the broker’s discretion.
Profits linked to bonuses were removed, even though trades were placed manually. This creates an environment where traders carry all the risk, while the broker can change outcomes after the fact.
Between unpredictable slippage, promotional traps, and account closures after profitability, this platform does not feel transparent or trustworthy. I strongly recommend avoiding this broker.

My fellow traders, after a long and arduous 54-day ordeal, I finally recovered a portion of my funds from this fraudulent broker. I advise you to stay away from these scammers. They have many methods to steal traders' money. Even if you're successful and try to withdraw your funds, you might find yourself in the same situation as me: they refuse to transfer your money, leaving you stuck for nearly two months until they negotiate with you and you only get back a portion, not all of it. Ultimately, the worst experience with a broker who claims to be trustworthy but is actually a bunch of scammers is with XM Global. Be extremely careful and do not deal with this fraudulent broker They receive 5 stars for worst their support in the world, and they also receive 5 stars for silencing any complaints posted on social media, as happened to me when I commented on their page at X about my problem. They blocked me to silence me and you can check my profile photo i but it there and prevent me from exposing their tricks and fraudulent methods. Finally, be extremely careful when dealing with this fraudulent intermediary.

Hi, i have deposited 5000 indian rupees through UPI app but that transaction is not credited in my xm account. But the payment is deducted from my bank account. I have attached the screenshot of payment and history screenshot of my upi app. Pls refund my money as soon as possible.
Date of payment- 30/01/2026
Amount- 5000 indian rupees
Destination upi acc. banking name-Adarsh kumar gupta
Destination upi id- boim-497375731639@boi

Whenever i contact support that just AI chatbot and don’t resolve the issue always say to send email to support . Even after 4 days sending multiple emails no response from xm. No ticket number for complaints. Shit customer service and i will not recommend it to anyone. They are scamming people and taking their hard earned money.

fraud fraud fraud
fraud fraud fraud

they introduced themselves as number one brand

and i genuinely experience they are number one fraudster

i made deposit and they are like ohh you, did it?? we didn't see how you did it.

i provide all the essential documents and screenshots with very clear information and still they are looking like ohhh man how this person made the deposit

don't understand what they want to investigation

no person will talk with you just automative response get.