I have cancelled Total AV a number of times and received letters from you confirming that the subscription has been cancelled. Yet I am still being charged despite your so called intervention can... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After everything was said and done, I received a billing from Starlink. I told them that I had cancelled through your company and they said they did not accept cancellations by mail. I had to go on li... See more
Company replied
Be sure to real ALL their fine print and in between EVERY line because they will REALLY trip you up and slam you with additional charges.
Company replied
You took my money but you didn't ado anything. It took nearly a month to supposedly cancel a subscription to Netflix, but the very same day Netflix notify that my account is still active. Your compa... See more
Company replied
Company details
About Xpendy
Written by the company
Welcome to Xpendy, the smart way to cancel subscriptions and contracts.
At Xpendy, we believe cancelling a subscription should be simple, fast, and stress-free. Since 2019, we’ve helped consumers worldwide easily cancel services they no longer need, all in just a few clicks.
Many companies make cancellations unnecessarily complicated. Hidden contact forms, long phone calls, unclear instructions, or slow responses can make the process frustrating. Xpendy removes that hassle by offering a simple online cancellation service that takes care of the process for you.
How Xpendy works
- Select the organisation you want to cancel
- Enter your details
- We generate and send your cancellation request
Our system automatically creates a legally formatted cancellation letter and sends it to the correct address of the service provider.
Whether you're cancelling a gym membership, streaming service, insurance policy, magazine subscription, or telecom contract, Xpendy helps you handle it quickly and easily.
Our service is secure, reliable, and trusted by thousands of users worldwide.
Need help?
Find answers to common questions in our FAQ:
https://xpendy.com/us/faq/
Still need assistance?
Our support team is happy to help at:
support@xpendy.com
Find answers to common questions in our FAQ:
https://xpendy.com/us/faq/
Still need assistance?
Our support team is happy to help at:
support@xpendy.com
Our mission
Make cancellations effortless and give people back control over their time, subscriptions, and money.
Make cancellations effortless and give people back control over their time, subscriptions, and money.
Contact info
Netherlands
- support@xpendy.com
- xpendy.com
2.4
Poor
12k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Xpendy
Hi,
Super thanks for your 5 star review! We know how difficult it can sometimes be to get rid of a subscription, that's why we are here to help with this. Spread the word, and tell your friends and family about Xpendy, we want to assist as many people as possible with canceling subscriptions. 😃
Sara | Team Xpendy
THANK YOU FOR RESPONDING TO MY TERMINATION REQUEST REQUEST
THANK YOU FOR RESPONDING TO MY REQUEST
22 February 2026
Reply from Xpendy
Hi,
Thanks for your review! It's great that you have had a positive experience with our service, we do our utmost for that! We look forward to seeing you back on our site in the future.
Sara | Team Xpendy
My subscription was not cancelled
My subscription was not cancelled. I was subsequently billed for another month of service which I am now trying to have refunded.
2 March 2026
Reply from Xpendy
Hi,
Thank you for your review.
I'm sorry to hear that you are not satisfied with our service. I would like to check the system to see what I can do for you.
To do so, I will need your details. I can find the order using the following information: the email address you used to place the order or the order number. Please email this information to complaints@xpendy.com.
Based on this, I will contact you further about the options available.
I hope to hear from you and wish you a pleasant day!
Sara, Team Xpendy
Different
I never used this before so I wasn’t sure if this was real or spam. I guess it was ok
3 March 2026
Reply from Xpendy
Hi,
Thanks for your review! It's great that you have had a positive experience with our service, we do our utmost for that! We look forward to seeing you back on our site in the future.
Sara | Team Xpendy
Reply from Xpendy
Hi,
Super thanks for your 5 star review! We know how difficult it can sometimes be to get rid of a subscription, that's why we are here to help with this. Spread the word, and tell your friends and family about Xpendy, we want to assist as many people as possible with canceling subscriptions. 😃
Sara | Team Xpendy
Reply from Xpendy
Hi,
Thank you for your review.
I'm sorry to hear that you are not satisfied with our service. I would like to check the system to see what I can do for you.
To do so, I will need your details. I can find the order using the following information: the email address you used to place the order or the order number. Please email this information to complaints@xpendy.com.
I will then contact you to discuss the options.
I look forward to hearing from you and wish you a pleasant day!
Sara, Team Xpendy
Reply from Xpendy
Hi,
Thank you for your review.
I'm sorry to hear that you are not satisfied with our service. I would like to check the system to see what I can do for you.
To do so, I will need your details. I can find the order using the following information: the email address you used to place the order or the order number. Please email this information to complaints@xpendy.com.
I will then contact you to discuss the options.
I look forward to hearing from you and wish you a pleasant day!
Sara, Team Xpendy
Xpendy did a great job
Xpendy did a great job taking care of my Netflix cancellation
27 February 2026
Reply from Xpendy
Hi,
Super thanks for your 5 star review! We know how difficult it can sometimes be to get rid of a subscription, that's why we are here to help with this. Spread the word, and tell your friends and family about Xpendy, we want to assist as many people as possible with canceling subscriptions. 😃
Sara | Team Xpendy
Reply from Xpendy
Hi,
Super thanks for your 5 star review! We know how difficult it can sometimes be to get rid of a subscription, that's why we are here to help with this. Spread the word, and tell your friends and family about Xpendy, we want to assist as many people as possible with canceling subscriptions. 😃
Sara | Team Xpendy
Acted very quickly fixing the problem
2 March 2026
Reply from Xpendy
Hi,
Super thanks for your 5 star review! We know how difficult it can sometimes be to get rid of a subscription, that's why we are here to help with this. Spread the word, and tell your friends and family about Xpendy, we want to assist as many people as possible with canceling subscriptions. 😃
Sara | Team Xpendy
Thought l would try the product but…
Thought l would try the product but decided not to purchase more because of my dislike to the taste. Also didn’t know l was going to get a package each month. Still waiting on my credit.
27 February 2026
Reply from Xpendy
Thank you for your review.
Great that you submitted your cancellation letter via Xpendy! 💜 We hope to welcome you back on our website in the future, if you wish to cancel another subscription.
Sara | Team Xpendy
I don't think there should be a cost to…
I don't think there should be a cost to cancel this service. From the time I started using Netflix it has gone up in price quite a lot and being a pensioner it can be a luxury I may not be able to have in the future.
28 February 2026
Reply from Xpendy
Hi,
Thank you for your review.
I'm sorry to hear that you are not satisfied with our service. I would like to check the system to see what I can do for you.
To do so, I will need your details. I can find the order using the following information: the email address you used to place the order or the order number. Please email this information to complaints@xpendy.com.
I will then contact you to discuss the options.
I look forward to hearing from you and wish you a pleasant day!
Sara, Team Xpendy
Reply from Xpendy
Hi,
Thank you for your review.
I'm sorry to hear that you are not satisfied with our service. I would like to check the system to see what I can do for you.
To do so, I will need your details. I can find the order using the following information: the email address you used to place the order or the order number. Please email this information to complaints@xpendy.com.
I will then contact you to discuss the options.
I look forward to hearing from you and wish you a pleasant day!
Sara, Team Xpendy
Reply from Xpendy
Hi,
Thank you for your review.
I'm sorry to hear that you are not satisfied with our service. I would like to check the system to see what I can do for you.
To do so, I will need your details. I can find the order using the following information: the email address you used to place the order or the order number. Please email this information to complaints@xpendy.com.
I will then contact you to discuss the options.
I look forward to hearing from you and wish you a pleasant day!
Sara, Team Xpendy
Taking advantage of the elderly
Taking advantage of the older generation (my grandmother) with their cancellation fees, passive-aggressive customer service (think good cop bad cop), and hoops you have to jump through to cancel.
Who would think a company that makes it easier to cancel subscriptions would make it an absolute misery to cancel their own subscription.
It's just bull****, vampiric finance tactics to sustain this what should be a one-and-done service.
Hope these f******* get sued
2 March 2026
Unprompted review
Reply from Xpendy
Hi,
Thank you for your review.
I'm sorry to hear that you are not satisfied with our service. I would like to check the system to see what I can do for you.
To do so, I will need your details. I can find the order using the following information: the email address you used to place the order or the order number. Please email this information to complaints@xpendy.com.
I will then contact you to discuss the options.
I look forward to hearing from you and wish you a pleasant day!
Sara, Team Xpendy
You don't give consumers an opportunity…
You don't give consumers an opportunity to cancel you. As a matter of fact it's impossible! Why do you not make it easy? You have to purchase another service to even make a phone call, spending even more money. Please give consumers the option to cancel your service. Worst mistake I've ever made.
2 March 2026
Unprompted review
Reply from Xpendy
Hi,
Thank you for your review.
I'm sorry to hear that you are not satisfied with our service. I would like to check the system to see what I can do for you.
To do so, I will need your details. I can find the order using the following information: the email address you used to place the order or the order number. Please email this information to complaints@xpendy.com.
I will then contact you to discuss the options.
I look forward to hearing from you and wish you a pleasant day!
Sara, Team Xpendy
You did not do what you promised!
28 February 2026
Reply from Xpendy
Hi,
Thank you for your review.
I'm sorry to hear that you are not satisfied with our service. I would like to check the system to see what I can do for you.
To do so, I will need your details. I can find the order using the following information: the email address you used to place the order or the order number. Please email this information to complaints@xpendy.com.
I will then contact you to discuss the options.
I look forward to hearing from you and wish you a pleasant day!
Sara, Team Xpendy
Misunderstood
I unknowingly discovered you and didn't realize I would have to pay you a fee. This is something that I could have managed myself. If it was for a larger substantial amount them maybe you would have been more useful. Sorry I let myself get misled.
24 February 2026
Reply from Xpendy
Hi,
Thank you for your review.
We really appreciate you taking the time and effort to review Xpendy. From your review, I understand that you are not entirely satisfied because you are not completely happy. We would like to look into the system to see if we can do anything for you. For this, I need your details. I can find the order using the following information: the email address you used to place the order, the order number, or the IBAN number from which we debited the amount. Please email this information to complaints@xpendy.com.
Based on this, I will contact you further about the options.
I hope to hear from you.
Sara, Team Xpendy
Even though I got confirmation from you…
Even though I got confirmation from you that the cancellation was confirmed, I’M STILL BEING CHARGED. What a waste of money going through your company!
27 February 2026
Reply from Xpendy
Hi,
Thank you for your review.
I'm sorry to hear that you are not satisfied with our service. I would like to check the system to see what I can do for you.
To do so, I will need your details. I can find the order using the following information: the email address you used to place the order or the order number. Please email this information to complaints@xpendy.com.
I will then contact you to discuss the options.
I look forward to hearing from you and wish you a pleasant day!
Sara, Team Xpendy
I still got charged after I was told…
I still got charged after I was told the direct debit had been cancelled
25 February 2026
Reply from Xpendy
Hi,
Thank you for your review.
I'm sorry to hear that you are not satisfied with our service. I would like to check the system to see what I can do for you.
To do so, I will need your details. I can find the order using the following information: the email address you used to place the order or the order number. Please email this information to complaints@xpendy.com.
I will then contact you to discuss the options.
I look forward to hearing from you and wish you a pleasant day!
Sara, Team Xpendy
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