Xplore Reviews 146

Awful customer service. They lie through their teeth and don't care about the customers. Took over 2 months to actually get internet installed.

Be aware when signing up that you only have a year of them doing anything for you. For example, if the dish comes out of your wall because the bolts were too loose, Xplore's policy after a year is to claim that it was an act of God without even having a tech come look at the issue and then charge YOU $150 or more to come fix the issue... How, after 2 years, does a dish falling off because the bolts came undone seem like an act of God? That seems like poor installation, not gravity, to me.

Great service and staff.

The service technician was amazing… On time, knowledgeable, polite, professional, and very quick! Great job Alicia

Knowledgeable technicians

Everything was great.

I was notified that my satellite service would end November 25, 2025 as it will no longer be in service. An appointment was scheduled for Wednesday September 17th for a technician to come out and check to make sure the new service would work at our location, we were provided a window of between 8am and noon. At around 11am I called the support center and was informed the work order was cancelled because the new system would not work in our area. No phone call, no text message and no email. So now we will no longer have internet unless we can find another provider. Incredibly crappy service and totally unacceptable way to operate a business. Never ever consider this company.

Great service from both the install crews as well as the support staff on the phone.

Prompt service and install, easy to talk to, knowledgeable, good customer service.

Very helpful and explained things succinctly.
Would recommend to anyone looking for a good company.

The internet service is great, but the real winner is the fast and friendly tech department. Any issues we have are answered very fast (and they're local!) 5G speed.

I had many reservations at first but the sales person (Rajanpreet) and the installer (Jaskaran) set my mind at ease every step of the way! Everything I was promised at the sales visit was delivered on and I am very happy with my blazing fast internet service! Sales visit to my door on Wednesday and Installation on Friday! Can’t beat that! I also love that no personal banking information was required at the sales call. I entered all personal details myself on the website after install to activate my account.

Router died. They were quick to replace and get us back on track. Tech was so knowledgeable about stretching our wifi to far side of our property.

Really, one of the worst companies ever, both on the technical and on the service side. They agree they have issues with the home phone, which at best is unreliable. Missed many crucial appointments. After at least a dozen requests, the case was escalated up to nothing. They offered a credit for $25 after being catapulted from on department to another. Bad, bad, and worst.

The technician John was the best. Extremely knowledgeable, professional and competent.

Always helpful when I call,great internet provider! I recommend you all the time to my friends and family 👍👍👍

Everything was perfect! Great customer service, knowledgeable rep, quick installation, stellar package deals! 10/10 recommend!

This company was ‘down’ 7x last summer for 24-72 hours each time. You get no updates, they can’t be bothered to update you on their website, if lucky you get a phone message 2 hours after it goes out and 2 hours after it’s on. No information when it will be on or if anyone is even out fixing it AND EACH TIME they never are til the next day. Now we are going through the same crap again. What have they done to find out who’s cutting their line and fix this issue from last year - nothing! Why don’t they have extra on hand so it can be fixed faster, why aren’t they checking where copper is sold, why don’t they have cameras - cause it costs them nothing accept the repair. We pay regardless of the fact we get no service or the fact that time after time we have to phone and waste our time while techs say, there is no outage for 15 min and then after driving us crazy finally go ‘oh ya, your service IS out”. NO shit Sherlock. Sick to death of it - service was out for 24 hours just TWO weeks ago and now it’s out again and even though it went out at 5 and it’s sunny out til 9:30 they won’t be doing any thing til tomorrow- so fed up! Why isn’t Bell’s service constantly out??? You have no business being in business.