X-POLE Reviews 290

Carolina Stone was so sweet, knowledgeable & helpful in my ordering process. I highly recommend X-Pole US for all of your Aerial & Pole Fitness needs!

Customer service does not exist- they are impossible to reach, they’ve had my money for literal months and I can’t reach anyone. I got an email from some other website asking me for a photograph of my driver’s license and my social security number- WHAT?! I’ve never been asked to divulge personal information to order a freaking stripper pole! At this point I just want my money back but no one will answer my emails.

Carolina made my customer service experience a 5 star experience. She was diligent, polite, and very helpful. I expressed to her a personal concern and she personally took care of the matter. I can’t thank her enough and people like her are invaluable!

Carolina was very helpful when I had a double charging issue on my card. She called me back in a timely manner especially since I live in Canada and X-Pole headquarters are in the U.S. Phenomenal job! She was fast and efficient. I can't wait for my order to arrive.

I ordered an Xpert pro pole mid November, and was emailed the following day saying the pole was currently out of stock and it would likely be a month before it arrived, I understand the pandemic has caused havoc for companies getting and shipping stock, however it would have been nice to be aware before I placed my order, a few days later a notice was put on the website regarding stock delays
The pole arrived and was installed mid December, seemed great however when I put the pole onto static the pole continued to spin slightly, I replied to the email address that had originally contacted me with a video and was forwarded to the technical team who within 12 hours or so of my original email said they would send me a replacement part which I was happy with, I took the pole down a few days later as the problem was getting worse, expecting the part to arrive shortly after
After a month I hadn’t received the replacement part so emailed the technical team asking for an update, after waiting for almost two weeks for a response I emailed the original email address that had contacted me, again asking for an update, this time I received a response within 48hours informing me that the order had been placed the previous day due to lack of stock, I received a shipping notification shortly after
I love the x lock feature, it makes the pole so easy to use, and having used x poles in the past I decided to purchase my own for home, however I’m disappointed by the lack of transparency around stock levels, and seeing other reviews detailing the same fault my pole has is concerning, it’s now been 12 weeks since I placed my order and I still don’t have a fully functioning pole, however I’m sure once the replacement part arrives I will be more than happy with the product

Carolina went above and beyond to make sure the shipping for my client's items were being processed. She stayed on the phone with me as I was completing the appropriate documents to finalize the order. Thank you again for all your effort and help! Cheers, Syna

I kept having call connection issues where the XPole number was showing up as No Caller ID and was not allowing me to answer incoming calls from Carolina, but she was relentless and did not rest until my order issue was rectified. She was incredible, accommodating, and deserves a raise! She worked with me over a two-day period and even emailed me while we were still having trouble. She is awesome!

Carolina was a great help to me in getting my order processed and going. I appreciate everything and have had a great experience with x pole. Thank you!

Carolina was amazing! Extremely knowledgeable and very professional.
She was kind and respectful, she took the time to help me and ensure that I would get what I need.
I am very happy with the quality of customer service that Carolina provide me with.
Thank you so much for all your help, it is greatly appreciated .
Best Regards

Rosana Donnelly

I ordered a pole through the website and was informed that there was a glitch in the system and that the 40mm is not offered in stainless steel. Carolina contacted me promptly to discuss other options assisted in placing a new order for the 45mm in stainless steel and did not upcharge me for the price difference. Thanks again. I can't wait to receive my pole

Carolina was amazing! We are in a time crunch and she returned my call quickly and found a clear path forward. I am so very grateful to her, I know these times are challenging, but in spite of that she made it a point to provide excellent customer service. Oh and her energy is amazing!

I received an X-Pole as a Christmas gift. Unfortunately the wrong one had been shipped. I received the correct shipment 5-6 days after reaching out to X-Pole via email. I had further questions/concerns and I had the privilege of speaking to Melissa Mares. She was the sweetest customer service representative I have ever had the pleasure of hearing from. On top of her care and consideration she assured me a promotional bonus gift. 12/10 on the customer service scale; X-Pole is an amazing company.

Carolina Stone was really helpful in my change of order problems!

I had a lovely exchange with Melissa Mares this morning. She responded to my call in a timely manner and was very professional. I would definitely recommend her to my friends.

I had the wrong address on my order and the customer service team was amazing with resolving this issue. Can’t wait to receive my pole.

Wonderful customer service!! Very friendly and very helpful. Easily solved my problem with the lost package

I am absolutely clueless about X stages but it’s all I’m able to have in my property. Every time I’ve reached out to X pole, they’ve offered me plenty of advice and made buying the necessary parts for it to fit in my flat absolutely foolproof. I could not rate them more highly!

Wow, a lot has happened with Xpole to get my order but I finally got it and I’m in love!
I ordered the X-pole Lite and was accidentally mailed the Standard. I got in touch with an employee, Carolina, and she took care of everything. She was in constant contact to make sure I was taken care of. She had great customer service and I’m so happy she helped me along the way.

I ordered a new pole for myself on Christmas and was excited to receive it. Upon delivery, I got a small package of just a carrying case. I immediately called Xpole, left a voicemail and emailed them as well a picture of my package.
Carolina called me back about an hour or so later, she was very helpful, pulled up my email to verify the issue. She went above and beyond to make sure I was happy.

We bought the pole following the instruction provided online, which are super useful, but the pole came up short which meant we measure something wrong, but we were able to get in contact with Melissa Mares and she went out of her way to make sure we had the extensions we needed right away and with no cost to us! The extension came and it fit perfectly! Now the pole is used almost everyday in our apartment. Melissa was great and made the whole buying experience a huge success! Thank You!