X-POLE Reviews 290

Xpole was able to restock what I needed fairly quickly and Carolina Stone, Xpole Rep was very friendly, helpful and really cared about my experience. Thanks Xpole and Carolina!

I recently ordered an A-frame and Lyra hoop for my wife as a Christmas present. X-pole shipped it out when they said they would but unfortunately Fed-ex dropped the ball and my package was lost somewhere along the way. After filing a number of claims with Fed-ex, being given the complete run around, I finally contacted x-pole about the matter. Not only did they get back to me in a timely matter, but their customer service proved to be top-notch. I spoke with the wonderful Carolina Stone and after checking my story and following up with Fed-ex, she, without hesitation, sent me another A-frame and Lyra hoop free of charge. She was gracious and professional throughout our entire call, and for the first time in my journey to reclaim my wife’s Christmas gift, I felt heard. I will certainly be using X-pole again for all of our arial needs. Highly recommended.

Carolina made my entire week! I was worried about being able to get the wrong information on my order corrected before my items had to get returned to sender. Not only was she kind, her energy radiated through the phone giving me a positive outlook on my situation and reassuring me that she would do her best to solve it. I believe she went above and beyond to help a situation that was not XPoles fault at all. She did not make me feel bad about the mistakes and was quick to resolve my issue. Her turn around times on not only resolutions but communication was beyond my expectations. I don’t think I’ve ever had such great customer service anywhere else. Thank you Carolina and the XPole staff!

XPole helped go above and beyond my business needs for our new studio. They are our number one ☝️ choice when it comes to our studio needs!! Amy & Kash are life-savers! Thank you XPole for helping us! You’re the BEST! If you’re looking for helpful service and good products, try XPole! You WILL NOT be disappointed! I promise ❤️

Carolina helped us out, and she got us through some complications while working with us well. She had a positive attitude and a bubbly personality!

Carolina returned my call right away. She was so friendly, it was like speaking to an old friend. She was so good that moments after we began our conversation my doorbell rang, the dogs started barking, she offered to hold while I answered the door (during this extremely busy time, she offered to hold!!!!), and on the other side of the door was FedEx with the rig and lyra that I ordered. WooHoo!!

Carolina went above and beyond my expectations. When I was left with lots of questions, she answered all my questions and explained how my order would be handled.

At first I was a bit discouraged because my emails weren't answered. Then I left a voice message for Carolina Stone and she immediately called me back. She assured me that all my information was safe and she apologized that my emails went unanswered. As soon as I completed the docusign my purchase would be shipped. Thank you for all your help.

Rosy (Rosevelt) recently helped me with my X-Pole. He was extremely helpful and patient. He took his time to solve my issue I was experiencing, and he suggested many different ways to try to resolve it. He took over 2 and a half hours of his time to support me while I tried the different things he suggested.

Mistakes can happen especially with the crush of Christmas and Covid. My order was processed quickly enough but the fedex tracking number never came. Come to find out there was some kind of mix up and even though it appeared to have shipped, it hadn't. I contacted Kimara and Carolina for help. They coordinated and Carolina made everything right. She personally handled the situation to get it shipped. She even made the shipping label herself and called me to apologize and ensure I was comfortable with the solution. Sometimes things don't go as planned but when you have great people working for you that treat the customer right, that's how loyalty is earned!

Carolina helped me with all my concerns, and made sure to address all of my questions before ending the call. She helped me all throughout making sure I had an amazing experience and purchase. Thank you Carolina for excellent customer service, especially during the pandemic. You are appreciated.

Carolina Stone was able to assist me with placing a discrete label on my product. She was friendly, understanding, and answered my questions quickly and efficiently.

Carolina has been an absolute dream to work with! So warm, friendly and professional at the same time. She was able to solve any problem I had, and answer any question that I had, with ease and transparency!

(Not to mention she returns calls with great speed!)

Because of her, my partner and I will have our pole in no time at all!

I will always refer my friends to X-Pole because of her!

Carolina was so helpful! Great customer service, above and beyond, many return calls and check ins with me throughout the process because I ordered the wrong pole and then received my veteran's. discount after I had placed an order. What a mess I created by being impatient and ordering early... she handled it with great care and professionalism! She deserves a raise!!! Kash also directed me to her and had great follow up :) This is a great team!

The representive Carolina was outstanding in explaining in detail answers to my questions. Thank you for a pleasant purchase

It's nearly impossible to get the damn pole because of the restrictions they put up for FEDEX. If you miss the signature because you work two jobs then you're **** out of luck because they're not going to help.

I had the best experience purchasing a pole through X-Pole. A special shout out to Carolina Stone, who came through for me in a crunch and expressed such positive energy throughout our call. The way Carolina resolved my issue far exceed my expectations. I was already a fan of X-Pole and now I'm an even bigger fan. I will never forget my first experience of buying my first pole and thanks to X-Pole, I will remember it with good thoughts. Get your pole gear here!

The initial order I received had many issues (wrong pole size, wrong base, rusty wheel). I got on the phone with Carolina and she was extremely proactive, ensuring the replacement got shipped same day. She is a delight to work with and showed a sense of urgency in correcting the situation that I truly appreciate.

I had a great experience today with Carolina, the representative from X-Pole. I’m thankful to have had such a positive and helpful interaction. She took care of and resolved all of my concerns😊

Grateful for Carolina and her kind assistance!