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Review summary

Created with AI, based on recent reviews

Evaluating 175 reviews, most reviewers were let down by their experience overall. People experienced massive delivery delays, reporting that their parcels remained stuck at local storage hubs for many days without showing any visible tracking movement whatsoever. Consumers also complained about inaccurate delivery updates, where it was reported that the delivery address was incorrect or the customer was simply unavailable. Some reviewers were not happy with customer support, stating that communication channels were completely unresponsive and provided only unhelpful automated replies on phone and email. Reviewers additionally pointed out that delivery staff members were often very rude and unprofessional when handling dropped packages or general inquiries.

What people talk about most

Delivery service

Consumers express deep dissatisfaction regarding the delivery service, frequently reporting severe delays,... See more

Service

Clients share negative opinions on service, reporting major delivery delays, unhelpful agents, and concerns... See more

Customer service

People report negative experiences with customer service because support lines are unresponsive and automated... See more

Order

Users describe negative interactions with order fulfillment, highlighting severe delivery delays and... See more

Staff

Reviewers highlight negative aspects of staff, frequently pointing out unprofessional behavior and rude... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I registered on their website to handle my regular shipments but they lost it and started making fake promises when I raised escalation. There is no contact number to get in touch with customer care a... See more

Rated 1 out of 5 stars

One of my online delivery pickup was not picked up for almost 10 days after booking. Five times they were out for pickup the same day they would cancel as customer asked for later pickup. When I conta... See more

Rated 1 out of 5 stars

Xpressbees is the worst logistics service company. They have been troubling me for the past three days for a prepaid delivery. Their boys mark it as ‘customer wanted future delivery’ without me asking... See more

Rated 1 out of 5 stars

I used to think DTDC had bad service, but they are not even bad. And then I came across Xpressbees. So far, I have received only 2 parcels from this courier service, and both were compromise... See more


1.0

Bad

TrustScore 1 out of 5

964 reviews

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1.0

All reviews

(964)

178 reviews in the last 12 months

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Rated 1 out of 5 stars

Xpressbees pathetic B2C service

Xpressbees pathetic B2C service

Hello Business owners for supply to direct customer,Don't trust this service provider xpressbees
Had a very bad experience to deliver my shipment from Jaipur to Chennai.
3 times got msg that I have not accepted the consignment. Based on sms whenever I try it says that will be delivered and finally they themself concluded that I have rejected the order. Not even a single time the delivery was attempted to my residence.

Finally when I tried to check with customer care ,the wanted the AWB no and after checking with their system the said details not available. But after the call, I entered the AWB no in their site and took details and says that item has been rejected by me but actually chasing by me for delivery.

16 October 2025
Unprompted review
Rated 1 out of 5 stars

This is one of the worst India’s…

This is one of the worst India’s logistic company. Their customer support team sucks big time. No idea on why people use xpressbees. Parcels are stuck for days and days and their team is absolutely clueless and helpless.

10 October 2025
Unprompted review
Rated 1 out of 5 stars

Extremely poor delivery experience

Extremely poor delivery experience. My parcel was scheduled to be delivered on 8th December, but I only received a shipment message several days later. Even after that, the delivery was delayed again, and when I contacted the delivery person, he said their vehicle had broken down and that I would need to pay extra if I wanted the parcel delivered on time.

This kind of behavior is completely unprofessional and unethical. A customer should never be asked to pay additional money for timely delivery. On top of that, there seems to be no proper complaint or escalation mechanism — neither the company nor the delivery service has any clear way to resolve such issues.

10 October 2025
Unprompted review
Rated 1 out of 5 stars

What’s worse

What’s worse, their customer support never responds, and even escalation tickets go unanswered. This delay has caused financial loss and serious inconvenience to my business. For a logistics company, this kind of negligence and lack of communication is unacceptable.

I will never recommend Xpressbees to anyone who values reliability and professionalism. They have completely failed to deliver both — literally and figuratively.

8 October 2025
Unprompted review
Rated 1 out of 5 stars

Pathetic experience with xpressbees

Pathetic experience with this company. I have purchased cloths online and the seller assigned xpressbees to deliver but after the schedule delivery date delivery agent didnot delivered the package.
One fine morning i have received sms that i have refused the package.
Called to delivery agent and he gave some unacceptable cause from their side like huge delivery pressure and new stuff. It reflects that he agreed that delivery agent didnot attempted to deliver and told me to reattempt to deliver the same. But after several initiation with seller now they initiated process RTO, that is more frustrating because it takes almost one month of customer like us who waited for delivery and agent send it to back after giving false representation.
Worst logistic company i have ever dealt with.

4 October 2025
Unprompted review
Rated 1 out of 5 stars

Ridiculous Delivery and Customer Service

Ridiculous delivery service. I haven't received my PRE-PAID parcel which was originally due on 10th of September. The status keeps showing as "customer wants future delivery" when in real I haven't received a single call from the delivery partner / branch. They have no option of reaching out to anyone in the team, all bots respond on both messages and phone call. I don't know why they like harassing customers so much. Absolute nonsense, don't book your deliveries from here.

29 September 2025
Unprompted review
Rated 1 out of 5 stars

Worst possible service in whole of…

Worst possible service in whole of India. No accountability, no sense of commitment, no sense of seriousness. Just total garbage of a service. I lost a key prospect buyer because these shit guys lost my package.

26 September 2025
Unprompted review
Rated 1 out of 5 stars

Worst possible service in whole of…

Worst possible service in whole of India. No accountability, no sense of commitment, no sense of seriousness. Just total garbage of a service. I lost a key prospect buyer because these shit guys lost my package.

25 September 2025
Unprompted review
Rated 1 out of 5 stars

Every time they make fool to customer.

Every time they make fool to customer.. one parcel which is Kolkata to Siliguri it’s 8 days now & still I didn’t get my parcel , 1st they promise on 19th sept after date 21st sept again 23rd sept and now telling 25th … my suggestion if any company is sending your parcel by this company..I suggest don’t bye it

23 September 2025
Unprompted review
Rated 1 out of 5 stars

Cheater!!

Cheater!!! They just deliver some random parcel saying cod, with charcoal face wash. Which I havent ordered and scam people

3 September 2025
Unprompted review

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