XS Reviews 447

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent service and express satisfaction with the staff's professionalism and responsiveness. Many people find the deposit and withdrawal processes to be smooth, fast, and easy, with a variety of flexible funding options available, including Apple Pay and cryptocurrency. However, some people were dissatisfied with the payment process, specifically regarding withdrawals. They reported significant delays, denied requests, and difficulties accessing their funds, with some even mentioning that their accounts were blocked or they experienced issues with their balances. Some reviewers also found the customer service to be unhelpful, describing interactions as robotic and unresponsive, particularly when issues with withdrawals arose.

What people talk about most

Payment

Users describe negative interactions with payment, particularly regarding withdrawals. Many report... See more

Customer service

People report ambiguous experiences with customer service. Some customers praise the excellent and continuous... See more

Service

Reviewers highlight positive aspects of service. Customers praise the excellent customer service, describing... See more

Staff

Customers had positive experiences with staff. Many reviewers expressed appreciation for the professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent broker with outstanding customer support. Special thanks to Mr. Adly Sami for his professionalism, responsiveness, and continuous support. Funding is very easy and flexible, with mul... See more

Company replied

Rated 5 out of 5 stars

Very good customer support and have different choices to deposit funds and fast withdrawal.

Company replied

Rated 5 out of 5 stars

Excellent customer support, smooth deposit and withdrawal, execution for our orders is acceptable and our algo strategies are making money similar to other brokers.

Company replied


Company details

  1. Finance broker
  2. Financial Institution
  3. Investment Banking
  4. Investment service
  5. Stock broker

Written by the company

XS is your trusted multi-asset global broker. Using the latest technology, our clients have access to over 1000 tradable CFD instruments.


Contact info

4.0

Great

TrustScore 4 out of 5

447 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

XS broker is so great

XS broker is so great, it makes other trading platforms look like they still use dial-up internet! :)
It is incredible how responsive, fast and stable its platform is. I like that the charts load instantly when I switch from one timeframe to another.
Also, the execution is pretty good. I don’t know what liquidity providers they use, but obviously their providers provide :)
As for trading terms, XS can be a great fit for various trading styles.
They have plenty of account types with different conditions, so everyone can find the ones that suit him the best.

9 May 2024
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Reply from XS

Dear Vinicius,

Thank you for your feedback on XS.com. We are glad to hear that our platform suits your needs, being both fast and stable – two of the most important characteristics. It's also great to know that you appreciate our variety of account types and found one that suits you well. We continually strive to enhance our services and ensure your trading experience remains seamless.

Best regards,
XS Team

Rated 5 out of 5 stars

Two months with XS and can already…

Two months with XS and can already recommend it as a great broker. ;)

11 May 2024
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Reply from XS

Dear Raul,

Thank you for your positive review of XS.com. We're pleased to hear that our services have met your expectations and that you're willing to recommend us to others. Your satisfaction is our top priority, and we look forward to continuing to provide you with excellent service in the future.

Best Regards,
XS Team

Rated 5 out of 5 stars

XS is a unique broker and it was the…

XS is a unique broker and it was the first time when I was choosing among eight trading accounts and it wasn't easy at first. xD
Anyway I chose a VIP account with beneficial conditions that align with my needs and I like trading conditions, there are such tight spreads starting from 0.1 average on EUR/USD.
Additionally, the XS company is multi regulated by many authoritative and major jurisdictions around the world, so I have no hesitation about the safety of my funds, that’s why I prefer to save my investments in this company instead of banks.😁 The technical support always available for me.

6 May 2024
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Reply from XS

Dear Juan,

Thank you for your XS Review. We're thrilled you find our trading conditions beneficial. Your trust means a lot to us. Should you have any further inquiries or require assistance, please do not hesitate to reach out.

Best regards
XS Team

Rated 4 out of 5 stars

Easy deposit and withdrawals.

In my trading days I can say that this broker is the fastest I have used… My withdrawals are always quick and have never stressed me out.

30 April 2024
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Reply from XS

Dear Ali,

Thank you for your XS Review. We are dedicated to providing excellent service and efficiency. Being reliable is of utmost importance to us, and your positive feedback validates our efforts!

Best Regards,
XS Team

Rated 5 out of 5 stars

It is always an advantage to trade with…

It is always an advantage to trade with a global broker. XS Is a broker with multiple industry regulations overlooking their services'.
I have to admit that I really like the trading accounts and how they have been categorized, It makes it very easy for traders to select the account that is right for their trading needs;. If you are new to trading, or you do not have much experience, there is a set of accounts that you are advised to select from.

26 March 2024
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Reply from XS

Dear Hamad,

Thank you for you XS Review and recognizing the benefits of trading with a globally regulated broker like XS.com. We take pride in adhering to industry regulations to ensure the safety and security of our clients' funds and trading activities. We're delighted to hear that you appreciate our categorized trading accounts, designed to cater to various trading needs and experience levels. At XS, we're committed to providing a user-friendly experience and guiding traders in selecting the right account to suit their preferences and expertise level.

Best Regards,
XS Team

Rated 5 out of 5 stars

Wow,

Wow, XS has its own MASTERCARD!
Now, deposit and withdrawal are so smooth and fast!

16 February 2024
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Reply from XS

Dear Ali,
Thank you for your XS Review. We're thrilled to hear that you're pleased with the convenience of XS's Mastercard feature for depositing and withdrawing funds. We're committed to providing smooth and fast transactions to enhance your trading experience. If you have any further questions or feedback, please feel free to reach out.
Best regards,
XS Team

Rated 3 out of 5 stars

nah...

nah.... I confirm that it's a favorable solution for many traders but it didn't impressed me to the extent I had expected.
but if you guys go along with this broker, then it's awesome =)

8 February 2024
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Reply from XS

Dear Fahad,
Thank you for your honest feedback. While we're pleased to hear that offerings at XS.com are favorable for many traders, we understand that they may not meet everyone's expectations. We appreciate your perspective and are continuously working to enhance our services. Your support means a lot to us, and we're grateful for your kind words. If you have any further thoughts or suggestions, please don't hesitate to share them with us.
Best regards,
XS Team

Rated 4 out of 5 stars

My assessment

There are three primary accounts to choose from to my mind:
- Pro;
- Elite;
- VIP
Preferred account types are peculiar, too, but professional are better. VIP is my choice because I would better pay small commissions than spreads which tend to dilate too much. Plus absolutely all assets are available, that is also a big plus. Overall, my assessment is 4 out 5.

15 January 2024
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Reply from XS

Dear Pedro,
Thank you for your review of XS.com. We're glad to offer diverse account options like Pro, Elite, and VIP, catering to different trading preferences. Your preference for the VIP account and feedback are duly noted. We're committed to continuous improvement to ensure a better experience for you.
Best regards,
XS Team

Rated 5 out of 5 stars

Unparalleled Client-Centric Excellence - XS.com Broker Deserves 5 Stars!tly had the pleasure of engaging…

I recently had the pleasure of engaging with XS.com Broker, and I must say, they have redefined the standards of client service in the brokerage industry. Unlike other competitors who often hype their services based on typical USPs, XS.com Broker places an unwavering focus on delivering an unparalleled client experience, and I am beyond impressed.

From the moment I joined, the attention to detail and personalized service stood out. The team at XS.com Broker goes above and beyond to ensure that each client feels valued and understood. The emphasis on building strong client relationships is evident in every interaction, setting them apart from the competitive landscape.

What truly sets XS.com Broker apart is their commitment to understanding the unique needs and goals of each client. Instead of simply promoting competitive pricing or flashy promotions, they take the time to comprehend individual circumstances, providing tailored solutions that align with personal financial objectives. This approach creates a sense of trust and reliability that is often elusive in the world of brokerage.

The customer support at XS.com Broker is nothing short of exceptional. Response times are quick, and the support team is knowledgeable and genuinely invested in resolving any queries or concerns. It's refreshing to experience a level of service where the client is truly at the center of the operation.

XS.com Broker's dedication to transparency is also noteworthy. The platform is user-friendly, and all information is presented in a clear and comprehensible manner. There are no hidden fees or complicated terms to navigate, fostering a sense of trust that is crucial in the financial services industry.

In a market saturated with brokers vying for attention through competitive pricing and generic promotions, XS.com Broker stands out by prioritizing what truly matters – the client. Their commitment to delivering exceptional service is a breath of fresh air, and I wholeheartedly recommend XS.com Broker to anyone seeking a brokerage that goes beyond the ordinary. This is a company that understands the true meaning of client satisfaction, earning my unequivocal 5-star rating!

6 June 2023
Unprompted review
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Reply from XS

Dear Biya,
We are genuinely touched by your glowing XS Review! It is our utmost priority to provide unparalleled client-centric excellence, and we are thrilled to hear that we have exceeded your expectations. Your kind words about our personalized service, strong client relationships, and tailored solutions reaffirm our commitment to understanding and meeting the unique needs of each client. We are proud to have earned your trust and are delighted that you appreciate our transparent and user-friendly platform. Thank you for recommending XS.com Broker and for your unequivocal 5-star rating!
Best regards,
XS Team

Rated 4 out of 5 stars

A nice broker

Nothing special to see here. Just your regular dependable broker.

23 October 2023
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Reply from XS

Dear Ahmed,
Your review of XS.com is valued. At XS.com, we aim to provide a consistently dependable trading experience, as highlighted in your XS review. We appreciate your trust in our services and will continue working diligently to maintain our reputation as a reliable broker. Thank you for choosing XS.com.
Best Regards,
XS Team




Rated 5 out of 5 stars

I totally trust these guys

There is a high level and a fierce competition in the brokerage industry nowadays, there are just so many options and it is getting harder to find one. Having so many brokers available for you to open up an account does not mean that every single one of them is the right one for you.

You've got to be careful, you need to go with a one that you can trust with your money, your data, your privacy, and you still need to expect a high level of service, impeccable trading execution, a lot of variability, choices, preferences, customizability, options, customer support, a neat and smooth trading platform experience and easy ways to get your money in and out of there.

this is the money business, lads, and believe me, XS doing a hell of a job in the game!

23 October 2023
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Reply from XS

Dear Ahmed,
Thank you for recognizing our efforts in the competitive brokerage industry. We understand that choosing the right broker is crucial, and we aim to provide a trusted and reliable platform that offers the services you need. Your trust and satisfaction are our priorities, and we're here to deliver impeccable trading execution, a wide range of options, excellent customer support, and a seamless trading experience. If you have any questions or need assistance, feel free to get in touch. We're dedicated to ensuring your XS.com trading experience is top-notch, and we appreciate your positive XS review.
Best regards,
XS Team

Rated 4 out of 5 stars

A reliable alternative

XS is definitely a reliable alternative if you are looking for a platform for the long run, it should work out easily and they will not let you down, because;
- they are internationally popular and known as a serious institution
- they are professionals in this business so they pretty much covered what they could provide you with.
- safe and sound from the vantage point of regulatory practices and investor safety.

apart from that, the assets are nice, trading is fast, custmer support is punctual, attentive and client oriented. so, there goes it, it is definitely a good alternative, even if it may not be the absolute best option by the books.

23 October 2023
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Reply from XS

Dear Faisal,
We greatly appreciate your XS review and your trust in XS.com. As you mentioned, our commitment to professionalism, regulatory practices, and investor safety are central to our services. We take pride in offering a reliable and client-oriented trading experience with a wide range of assets, efficient trading, and responsive customer support. While we may not be the absolute best by all standards, we're dedicated to delivering a solid and consistent trading platform for the long run. Thank you for choosing XS.com as your trusted trading partner.
Best regards,
XS Team

Rated 5 out of 5 stars

I am particularly impressed with the accounts available.

There are not that many account types available here but they are sufficient. There are four types of accounts available and something is fundamentally different from what other brokers do with their account types.

First of all, there is an elite account. The elite account has a very high minimum deposit, as expected from the name of the account. However, the trading conditions are highly favorable with this type of account.

But what I want to point out is the other account. Selecting an account here is solely based on trading preference, and type of spread and execution. All of the accounts have the same minimum deposit and that is the reason I say that. And whats more, they all have a zero minimum deposit.

20 October 2023
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Reply from XS

Dear Magnus,
We appreciate your feedback on our account types. At XS.com, we offer four account options, including an elite account with favorable trading conditions. It's worth noting that all our accounts share a zero minimum deposit, ensuring accessibility for traders with various preferences. Thank you for your insights as we continue to provide a comprehensive XS review.
Best regards,
XS Team

Rated 5 out of 5 stars

I like atitude of broker to it clients

I like atitude of broker to it clients. Such care is expressed not only in quality of servises, but also in many other things!

10 October 2023
Unprompted review
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Reply from XS

Dear Cristovao,
We're thrilled you recognize our client-focused approach at XS.com! Your feedback is greatly appreciated, and it motivates us to continue providing high-quality services and care to our clients. If you have further insights or questions, feel free to reach out. Your satisfaction remains our top priority.
Best regards,
XS Team

Rated 3 out of 5 stars

While it certainly looks like a proper

While it certainly looks like a proper, decent and safe platform from the outside, and that is true, I found it slightly too complicated for me.

I know for a fact that they are a very well-known broker, they are very professional, they cater not only to the retail brokers but also institutional clients, they are a liqudiity provider, they have tailored services and white label services, which is all cool and golden, but maybe it is too complicated for a retail trader like me, plus I could not find all the cryptocurrencies I look for on the platform😁

10 October 2023
Unprompted review
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Reply from XS

Dear Gustavo,
Thank you for your XS Review! We understand that our comprehensive services, while catering to both retail and institutional clients, may seem complex. We value your feedback and are continuously working to enhance the user experience. If you have more insights or questions, please feel free to reach out. We're here to support your trading needs at XS.com.
Best regards,
XS Team

Rated 5 out of 5 stars

The group of trading companies

There is a whole XS group that standing behind the broker, just in case you didn’t know.
And the entities of this group have all sorts of licenses from different regulators.
Hence I am not surprised by the amazing trading conditions XS offers.

6 October 2023
Unprompted review
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Reply from XS

Dear Erasmo,
Thank you for highlighting our strong foundation at XS.com! We're proud of our licenses from various regulators underpin our commitment to secure and advantageous trading conditions. Your acknowledgment is greatly appreciated, and we look forward to continuing to provide you with exceptional service. If you have any more insights or questions, please feel free to reach out.
Happy trading!
XS Team

Rated 4 out of 5 stars

Lots of markets at your disposal

The platform offers a good range of trading instruments across several markets. It is impressive. Traders can explore and experiment in different markets for diversification purposes, for a better understanding of market moves, or to find the best trading instruments to use. ANYTHING you want really.

3 April 2023
Unprompted review
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Reply from XS

Dear Gabriel,
Thank you for highlighting the extensive range of trading instruments available at XS.com in your XS Review! We're pleased to provide our traders with a diverse selection of markets to enhance their trading experience. If you have more insights or questions in the future, please feel free to reach out. We're here to support your exploration and success in the world of trading.
Best regards,
XS Team

Rated 3 out of 5 stars

It will be an honest and objective…

It will be an honest and objective review.
The overall picture tells me that this broker is quite reliable, acceptable and most importantly, affordable from the point of charges, but here's something I can't disregard about it.
For instance, min. depo if you want to utilize the safest payment methods, bank transfer, demands $200! In my opinion this sum isn't a low one, especially for those who enter the market for the first time. You may argue like "choose another method then", while what if I tell you that I don't want and I trust only banks? Hm? Dilemma.
Another thing is a bit insignificant, but still takes place. I can't find on the website precise list of assets, like what pair can I trade, majors, minor, exotic or what? Only if you enter the platform you can find them.

18 June 2023
Unprompted review
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Reply from XS

Dear Luciano,
Thank you for your honest and objective XS Review! We appreciate your recognition of our reliability and affordability in terms of charges. We understand your concern about the minimum deposit requirement for bank transfers and the need for more transparency in asset listings. Your feedback is valuable, and we'll take it into consideration for improvements. If you have more insights or questions in the future, please don't hesitate to reach out. We're here to enhance your trading experience at XS.com.
Best regards,
XS Team

Rated 3 out of 5 stars

I don't know what to do here

I dunno man, it looks like a fine and safe broker and all that, but truthfully I dont think I'll be able to find what I am looking for around here?
Their website also looks quite cold to me. I trust them but not sure about the experience yet.

12 September 2023
Unprompted review
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Reply from XS

Dear Tomas,
Thank you for sharing your thoughts. While we appreciate your trust in us, we understand that our platform may not fully meet your expectations at the moment. We're committed to continuously improving our services and enhancing the user experience. Your feedback is valuable to us, and we're here to address any concerns or questions you may have. Please feel free to reach out if there's anything specific you're looking for, and we'll do our best to assist you.
Best regards,
XS Team

Rated 3 out of 5 stars

I have a pretty twofold impression…

I have a pretty twofold impression after trading with the XS broker.
I must praise the company for providing me with such features as account types diversity and selection of different trading platforms, as sometimes trading only the MT gets me bored.
Nevertheless, the fact that leverage for crypto is restricted too much caused kind of resentment. For sure, I know why the company has made leverage for crypto exactly 1:20, it's all about risk management and so on, but I'd wish to trade with a bigger one, as I have solid expertise in trading cryptos.
Other assets are quite okay for me.

10 September 2023
Unprompted review
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Reply from XS

Dear Mariano,
We're glad you appreciate our diverse account types and trading platforms. We understand your desire for more flexibility in crypto leverage and appreciate your understanding of our risk management measures. Your feedback is valued as we strive to improve our services.
Best regards,
XS Team

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