XVI Latorre Reviews 193

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products, particularly the rings, for their stunning appearance, high quality, and remarkable sparkle, often comparing them favorably to real diamonds. Many people express satisfaction with the overall quality and value for money, frequently making multiple purchases and receiving numerous compliments on their jewelry. However, some customers have reported significant issues with order fulfillment and customer service. There are instances of orders not arriving, being delayed for extended periods, or containing incorrect items. Additionally, a number of people have expressed frustration with the lack of response to their inquiries and emails regarding these issues, leading to a loss of confidence in the company's ability to deliver.

What people talk about most

Product

Users describe positive interactions with product. Many customers express satisfaction with the quality and... See more

Order

People report ambiguous experiences with order. Many customers express frustration over unfulfilled orders,... See more

Quality

Reviewers highlight positive aspects of quality. Many customers are surprised by how "real" and gorgeous the... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many consumers praise the fast and... See more

Response time

Consumers express significant frustration with the company's response time. Many report sending multiple... See more

Based on these reviews

Rated 5 out of 5 stars

The ordering process was really easy and my ring was delivered well within the time limits indicated. I absolutely love my 2 carat oval, half pave moissanite ring and I can't stop looking at it's s... See more

Rated 5 out of 5 stars

My first ring came in a beautiful box, which made it more special. It is beautiful sending g out shats of rainbow colours. I loved it so much I bought another one bigger in carats 3 my first one was 1... See more

Rated 5 out of 5 stars

It was a fast clear, and efficient order and assistance with size as well on your chat facility. I received my 1st order, packed beautifully with an interesting history of the product. I even had a... See more

Rated 5 out of 5 stars

Amazing and beautiful rings. They look stunning an feel great. I've been using the ring now for months and it still looks as beautifull as day one. Delivery is fast and safe. I love that you can take... See more



Contact info

3.9

Great

TrustScore 4 out of 5

193 reviews

5-star
4-star
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1-star

Replied to 26% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

XVI Latorre



XVI Latorre
Order #7235
Your shipping status has been updated
The following items have been updated with new shipping information.


View your order
or Visit our store

Other tracking number: RR058634951AE

Items in this shipment
XVI-M™ - The Empress III Ring - Yellow Gold × 1
Size 9.5 US | Size S 1/2 AU & UK / 2ct Moissanite

My above tracking above has not been up-dated since the order was made 9th July! I am not getting any response to my queries and e-mails????

25 August 2025
Unprompted review
XVI Latorre logo

Reply from XVI Latorre

You ordered order #7235 on the 25th of August and it was fulfilled 3 days later on the 28th and you received it in our crafting and shipping time line. Have added proof of this in a google document. Not sure why you would lie and say 9th of July on a public platform instead of reaching out to us, here's the proof: https://docs.google.com/document/d/1Kx32mQevlLyyP2SHNyxguio1Xv4GFbcPNUpCeKjNDzA/edit?usp=sharing

Rated 5 out of 5 stars

XVI LATORRE JEWELLERY ARE GOURGEOUS…

XVI LATORRE JEWELLERY ARE GOURGEOUS I'VE PURCHASED SEVERAL OF THEIR MOISSANITE RINGS AND THEY ARE ABSOLUTELY STUNNING THE QUALITY IS PERFECT AND BEYOND MY EXPECTATIONS. I RECEIVE MANY COMPLIMENTS ON MY MOISSANITE SOLITAIRE WHICH I PAIR UP WITH MY DIAMOND BAND .
THE PROFESSIONAL SERVICE AND PROMPT DELIVERY IS EXACTLY WHAT A GIRL WANTS WHEN WAITING FOR THAT SPECIAL PACKAGE TO ARRIVE.

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Stunning Jewlery

Firstly Jewlery is absolutely stunning , really good quality and the diamonds are beautiful, very quick order process to delivery . I have ordered 2 rings and just out an order in for earrings- simply stunning

21 August 2025
Unprompted review
Rated 1 out of 5 stars

Order not received no response from company

Placed an order in December for lab grown diamond ring.
Nothing received no response to chat or numerous emails ended up claiming back from credit card.

4 December 2024
Unprompted review
XVI Latorre logo

Reply from XVI Latorre

Hi there! Your order was never processed as it came through as a "High risk of fraud" via our payment platform! We never heard anything from you in regards to chat/customer support so we just accepted the refund and refunded you. Hope this message was helpful xx

Rated 1 out of 5 stars

Never arrived and failure to respond

Between my daughter and I we have previously purchased 7 rings.
Since January I have been waiting on a replacement ring and since then I have ordered another ring (5months ago).

Neither of which have arrived. Evri “lost” the ring and we were advised by xvilatorre that they would replace this without issue.

I am still waiting.

The quality is gorgeous and I had planned on making more purchases as gifts however I am very much losing confidence in receiving any action as promised on so many occasions.

Very disappointed

2 August 2025
Unprompted review
Rated 4 out of 5 stars

Beautiful ring

“I totally fancy the ring and wear it every single day — it’s the only one I wear! With a 3-carat moissanite, who needs anything else? It’s bold enough to stand alone. I hope it’s real moissanite though… the package didn’t say it was from XVL Latorre, and it came from AliExpress, so now I’m a little curious (and slightly suspicious 😅).”

23 July 2025
Unprompted review
Rated 5 out of 5 stars

Loved how perfect the rings are

Loved how perfect the rings are. The stones are clear, bright and shiny! I have been swimming in the ocean with them and they look perfect as they just came out of the box. Perfect travel rings, can’t tell they’re not real diamonds.

1 July 2025
Unprompted review
Rated 5 out of 5 stars

This is the third time I have ordered…

This is the third time I have ordered from this company. They are so helpful if you have any queries, especially in ring sizing.
The comments I have received about my rings are amazing. And have shared this site.
They are a good as to when I purchased.

16 July 2025
Unprompted review
Rated 5 out of 5 stars

Very good quality

Delivery was fast. Quality of the ring is excellent. Beautiful ring and its very shiny like a real diamond.

19 June 2025
Unprompted review
Rated 5 out of 5 stars

High quality products

High quality products, true to description. Fast and fuss-free delivery. I already own 3 pieces and will definitely purchase more.

4 May 2025
Unprompted review

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