While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional patience, helpfulness, and professional approach, making complex processes feel easy and understandable. Many people highlight the excellent customer service, noting the clear communication, quick responses, and the supportive nature of the team. Consumers frequently mention the efficiency and ease of the overall service, appreciating how smoothly their needs were handled from start to finish. The user experience is often described as straightforward and reassuring, with many reviewers expressing gratitude for the detailed explanations and guidance provided throughout the process.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Consumers find service to be positive. Many reviewers highlight the efficiency, professionalism, and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

User experience

Users describe positive interactions with the user experience. Many customers found the service easy to use,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Andrew has the patience of a saint, particularly when it comes to explaining LPAs! Nothing is too much trouble, every question we asked was answered clearly, draft documents were emailed to us, a few... See more

Company replied

Rated 5 out of 5 stars

My husband & I had wills & LPAs drawn up & engrossed by Andrew ! He was thorough & very patient, plus sensitive to matters we were concerned about. We highly recommend his services. We are extre... See more

Company replied

Rated 5 out of 5 stars

My partner and I were looking to get our first Will written. With absolutely no idea what to do, Xwills came along and were amazing. We first dealt with Lianne who explained everything to us and was i... See more

Company replied

Rated 5 out of 5 stars

Xwills were professional, courteous, knowledgeable and answered all of my numerous questions with skill and politeness. Andrew was prompt to reply to queries and always with accuracy. Xwills provided... See more

Company replied


Company details

  1. #90 of 153 best companies in Legal Services
  2. #22 of 36 best companies in Estate Planning Lawyer

Written by the company

Professional, qualified Will Writing, Estate Planning and Lasting Power of Attorney services with free initial consultation and competitive pricing. Speak to a fully qualified professional about the best way to protect your estate and safeguard your wishes. Members of the Society of Will Writers with £2,000,000 Professional Indemnity Insurance. Our services include: - Wills and trusts - Estate planning - Asset protection - Lasting Powers of Attorney - Probate administration Planning for the future? Xwills.com helps you navigate Wills, Estate Planning and Lasting Power of Attorney with clarity and confidence. Our experienced team recognises that every family is different and creates personalised strategies to protect your assets and your legacy. Why choose Xwills.com? - Expertise: Qualified specialists who tailor your plan to your circumstances and goals. - Personalised solutions: Time is taken to understand your situation and design the right structure for you. - Comprehensive services: Wills, trusts, estate planning, asset protection and LPAs under one roof. - Attention to detail: Every element of your plan is carefully considered for robust protection and peace of mind. - Client-centred approach: Clear explanations, responsive support and ongoing guidance when your needs change.


Contact info

4.8

Excellent

TrustScore 5 out of 5

58 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
Xwills.com logo

Reply from Xwills.com

Thank you so much for your great feedback! We’re really glad you found our service easy to use and had a smooth experience with Xwills. Your support means a lot to us!

Rated 5 out of 5 stars

Great company!

My partner and I were looking to get our first Will written. With absolutely no idea what to do, Xwills came along and were amazing. We first dealt with Lianne who explained everything to us and was incredibly welcoming. Andrew then wrote our Will up and has been consistently supportive and communicative. It has made the whole process so much easier and my partner and I would definitely recommend them to anyone!

12 September 2025
Unprompted review
Xwills.com logo

Reply from Xwills.com

Thank you so much for your wonderful review! We’re delighted to hear that your experience with Lianne and Andrew made the process smooth and reassuring. Writing your first Will can feel daunting, so it’s great to know we were able to make it easy and comfortable for you both. We truly appreciate your recommendation and trust in Xwills.

Rated 5 out of 5 stars

Will Redrafts

We needed to redraft our wills now that our son is older and somewhat more responsible, and so we engaged Andrew and have never been less than impressed with his services. He was calm, knowledgeable and offered sage guidance.

1 September 2025
Unprompted review
Xwills.com logo

Reply from Xwills.com

Thank you for sharing your experience. We’re so pleased Andrew was able to support you with updating your wills and provide the guidance you needed. It’s always a positive step to reassess arrangements as circumstances change, and we’re delighted that the process felt clear and reassuring for you. We truly appreciate your trust and recommendation.

Rated 5 out of 5 stars

My husband & I had wills & LPAs

My husband & I had wills & LPAs
drawn up & engrossed by Andrew !
He was thorough & very patient, plus sensitive to matters we were concerned about.
We highly recommend his services.
We are extremely grateful as he made this task an easy process.

28 August 2025
Xwills.com logo

Reply from Xwills.com

Thank you so much for your kind words and recommendation. We’re delighted to hear that Andrew was able to guide you both through the process with care and sensitivity, and that everything felt clear and straightforward. Making wills and LPAs is such an important step, and we’re glad we could make it an easier experience for you. If you ever need any further support in the future, we’ll be here to help.

Rated 5 out of 5 stars

Highly recommended

I have found making a Will with Andrew to be a pleasurable experience . He’s very patient and I’ve never felt pushed or made to feel silly because of my lack of knowledge in any area. I should have done it sooner and had known it to be this simple (using XWills) then I would have. Thank you.

12 August 2025
Unprompted review
Xwills.com logo

Reply from Xwills.com

Thank you so much for your kind feedback! We’re delighted you found the will‑writing process simple, clear, and stress‑free. We always aim to ensure our clients feel comfortable, fully informed, and never pressured. We truly appreciate you choosing Xwills.com and look forward to helping you again should you ever need us in the future.

Rated 5 out of 5 stars

You won’t find anyone better!

Andrew has the patience of a saint, particularly when it comes to explaining LPAs! Nothing is too much trouble, every question we asked was answered clearly, draft documents were emailed to us, a few amendments made, new drafts were sent and the final versions of the Wills and LPAs signed and witnessed. A first class service.

9 August 2025
Unprompted review
Xwills.com logo

Reply from Xwills.com

Thank you for your kind words! We're so glad you felt supported and informed throughout the process. It's our goal to make everything as clear and stress-free as possible. If you need anything in future, we're just a call or email away!

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with, very clear and happy to answer questions.

1 August 2025
Xwills.com logo

Reply from Xwills.com

Thank you so much for your kind words! We’re very glad to hear you found us easy to deal with and appreciated our clear communication. Answering your questions and making the process smooth is always our goal. If you need anything else, we’re here for you. Thanks again for your feedback!

Rated 5 out of 5 stars

Professional will.

Excellent service - The best price you will find - No hidden costs - Highly recommend - ⭐️⭐️⭐️⭐️⭐️

21 July 2025
Xwills.com logo

Reply from Xwills.com

Thank you so much for your wonderful review! We’re thrilled to hear that you were happy with our service and pricing. Your recommendation means a lot to us. If you ever need anything in the future, we’re always here to help. Thanks again for choosing us!

Rated 5 out of 5 stars

Very efficient and helpful

Very efficient and helpful. Everyone I spoke to was very polite and kind. I felt reassured that my decision to use your company was the right one. Many thanks.

14 July 2025
Xwills.com logo

Reply from Xwills.com

Thank you so much for your wonderful feedback. We’re delighted you found our team efficient, courteous, and attentive throughout your experience. It’s very rewarding to know you felt reassured in choosing our company—your trust means a great deal to us. Many thanks again for taking the time to share your experience!

Rated 5 out of 5 stars

Found Andrew very helpful and helped me…

Found Andrew very helpful and helped me with all my enquiries in updating my Will. Highly recommend them- Thank you guys 👍

10 July 2025
Xwills.com logo

Reply from Xwills.com

Thank you so much for your lovely feedback! We're glad to hear that Andrew was so supportive and informative while helping you update your Will. It's great to know you had a smooth and reassuring experience. We truly appreciate your recommendation — don’t hesitate to reach out if you need anything in the future!

Rated 5 out of 5 stars

Andy managed to get my will done in 4…

Andy managed to get my will done in 4 days.
Excellent thank. You.

1 July 2025
Xwills.com logo

Reply from Xwills.com

Thank you so much for your feedback! We're delighted Andy was able to complete your will so quickly and ensure everything was handled efficiently. Your satisfaction is very important to us, and we're always here if you need further assistance.

Rated 5 out of 5 stars

Andy provided a really professional and…

Andy provided a really professional and helpful service. He was patient, took time to understand my requirements and identify the most cost effective solution. No hard sell. Much appreciated.

1 July 2025
Xwills.com logo

Reply from Xwills.com

Thank you for your thoughtful review! We're so pleased to hear that Andy provided a professional and supportive service. Taking the time to understand your needs and finding the right solution—without the hard sell—is exactly what we strive for. We're glad it made a difference, and we truly appreciate your kind feedback!

Rated 5 out of 5 stars

Top class service from beginning to…

Top class service from beginning to end. 100% highly recommend and I have to multiple friends. Thank you Andrew and Lianne.

4 July 2025
Xwills.com logo

Reply from Xwills.com

Thank you for the amazing review! We're delighted to hear you received top-class service from start to finish. Your recommendation means the world to us, and we're especially grateful you've shared your experience with friends. Andrew and Lianne will be so pleased to hear your kind words—thank you again for your support!

Rated 5 out of 5 stars
Xwills.com logo

Reply from Xwills.com

Thank you so much for your kind words! We're thrilled to hear that you found our service professional and knowledgeable. Your feedback means a lot to us and motivates our team to keep delivering the best. If there's anything else we can help you with, please don't hesitate to reach out!

Rated 5 out of 5 stars

Customer service .

Customer service .
The best company with customer service. All my questions were answered and dealt accordingly in a professional manner with out hesitation.
Will recommend the service to friends.
Thank you Andy, for following up and updates.

25 June 2025
Xwills.com logo

Reply from Xwills.com

Thank you for taking the time to share your experience. It’s fantastic to hear that our team’s professionalism and Andy’s communication made a difference for you. We’re delighted you’d recommend us and appreciate your trust. If there’s anything more you need, we’re ready to assist.

Rated 5 out of 5 stars

Helpful, knowledgeable and trustworthy!!!

Absolutely thrilled to share my experience working with Andrew on drafting my and my husbands will. From start to finish, he was nothing short of exceptional. Despite me making multiple changes along the way, Andrew remained incredibly patient, professional, and helpful at every turn. He never once made me feel like a burden, and instead took the time to carefully explain everything in a way that was easy to understand.

What truly set Andrew apart was his deep knowledge and expertise. He brought to light so many important considerations I hadn’t even thought of—things I didn’t know I needed to think about—which completely transformed how I approached the process. His insight was invaluable, and it gave me complete confidence that my affairs were being handled properly and thoroughly.

Above all, Andrew is trustworthy. He’s the kind of person who genuinely cares about getting it right for his clients. I felt heard, respected, and supported the entire way through. If you’re looking for someone to help you with something as important and personal as your will, I cannot recommend Andrew highly enough. He’s simply the best at what he does

23 June 2025
Xwills.com logo

Reply from Xwills.com

Thank you for your heartfelt feedback and for sharing your experience working with Andrew. We’re thrilled to hear that he provided such exceptional service—patient, professional, and always willing to explain everything clearly. It’s wonderful to know his expertise and thoughtful approach made a real difference for you and your husband.

We’ll make sure to pass your kind words on to Andrew. If you need any further assistance or have questions in the future, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Really helpful

Really helpful, efficient service and a pleasure to do business with. Navigation and communication throughout has been excellent.

19 June 2025
Xwills.com logo

Reply from Xwills.com

It’s wonderful to hear you appreciated our service and found everything efficient and easy to navigate. Thanks for your positive feedback. If you need further assistance, just give us a shout.

Rated 5 out of 5 stars

Excellent service thank you

Excellent service thank you. We got our Wills done and some insurance. Advice was clear, relevant and useful. Prices were good value for money. Highly recommend!

1 June 2025
Unprompted review
Xwills.com logo

Reply from Xwills.com

Thank you for your kind words and recommendation. We’re delighted you found our service excellent, our advice clear and useful, and our prices good value. If you need anything else, please let us know.

Rated 5 out of 5 stars

A truly professional experience from…

A truly professional experience from start to finish. Would recommend this company for anyone looking for assistance in compiling a Will. I had the pleasure of working with Andrew, who was extremely thorough with great communication skills on display throughout.

Thankyou!
Mark

6 June 2025
Unprompted review
Xwills.com logo

Reply from Xwills.com

Thank you for your kind review and for sharing your positive experience with Andrew. We’re delighted to hear that he provided you with a professional and thorough service throughout the process of compiling your Will. Your recommendation is greatly appreciated, and I will make sure to pass your feedback on to Andrew.

If you have any further questions or need assistance in the future, please don’t hesitate to contact us

Rated 5 out of 5 stars

Our Wills were made very easy and we…

Our Wills were made very easy and we were given other options which was good to know for future , all in all veery very pleased as it was all done so smoothly

20 May 2025
Xwills.com logo

Reply from Xwills.com

Thank you so much for taking the time to leave this wonderful feedback! We're thrilled to know the process was straightforward for you and that our team could provide helpful options for the future. Your peace of mind is very important to us, and it's great to hear that everything went smoothly. If you ever need further assistance or have more questions, please feel free to get in touch.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look