Twenty Two Tuning Reviews 113

TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

Order took waay longer than i originally expected it ended up being delayed twice and after rubbish excuses from them i ended up cancelling my order. Why sell stuff you dont have and if you are g... See more

Company replied

Rated 5 out of 5 stars

I ordered the LCI retrofit headlights for my BMW F22 from Twenty Two Tuning, and I’m extremely satisfied. The fitment was excellent, everything installed without any issues. The build quality look... See more

Company replied

Rated 5 out of 5 stars

I bought an AC style spoiler from Xxiituning and I'm so impressed with the value for money. Jack from customer service was really helpful tracking my package and letting me know when it would arrive.... See more

Company replied

Rated 5 out of 5 stars

Super quick responses to emails everyone o had a problem. Super motivated and helpful when came to solving my problem with order or answering any questions I had about shipping or figment concerns..... See more

Company replied

Company details

  1. #58 of 61 best companies in Vehicle Parts Shop
  2. #17 of 19 best companies in Auto Accessories Wholesaler
  3. #15 of 15 best companies in Car Body Parts Supplier
  4. #92 of 97 best companies in Auto parts shop
  5. #125 of 133 best companies in Car accessories shop
  6. #9 of 9 best companies in Tuning Automobile

Written by the company

Specializing in Carbon Fiber Performance Parts for German and Japanese car models such as Audi, BMW, Bentley, Nissan, Toyota, Subaru, Tesla, Volkswagen, and more. Whether you're looking for full aerodynamic kits or individual components like front bumper lip spoilers, rear bumper diffusers, side skirts, mirror covers, or front grilles, we've got you covered. If you prefer a different style than our preset kits, we can customize a solution to fit your needs. We're here to help you achieve perfection in performance. As specialists in precision aerodynamics and carbon fiber composite materials, we’re committed to delivering top-quality products tailored to your vehicle.


Contact info

3.7

Average

TrustScore 3.5 out of 5

113 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great quality, will buy again

Ordered a carbon fiber trunk lip spoiler, and it fits like a glove. The quality is excellent, and it was delivered fast.

16 August 2024
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Reply from Twenty Two Tuning

Hey Queais,

Thanks so much for the awesome review! We’re thrilled to hear that the carbon fiber trunk lip spoiler fits like a glove and that you’re impressed with the quality. It’s also great to know it arrived quickly!

We can’t wait to help you with your next purchase. If you have any questions or need anything else, just let us know!

Rated 4 out of 5 stars

Fantastic product and service

Bought a carbon fiber rear diffuser, and it's worth every penny. The team was amazing at answering me, and the product arrived in perfect condition.

31 July 2024
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Reply from Twenty Two Tuning

Hey Auçais,

Thank you for the fantastic review! We’re so happy to hear that you love the carbon fiber rear diffuser and feel it was worth every penny. Our team always aims to provide top-notch service, so it’s great to know they were helpful and that your order arrived in perfect condition.

If you have any more questions or need anything else, feel free to reach out. Enjoy your new diffuser!

Rated 5 out of 5 stars

Highly recommend!

Received my carbon fiber mirror caps within a week. The quality is fantastic, and they really add a nice touch to my car.

19 August 2024
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Reply from Twenty Two Tuning

Hey Figrey,

Thanks for the awesome review! We’re thrilled to hear that you received your carbon fiber mirror caps so quickly and that you’re impressed with the quality. It’s great to know they add a nice touch to your car!

If you have any more questions or need anything else, don’t hesitate to reach out. Enjoy the new look!

Rated 5 out of 5 stars

Excellent fitment

Purchased carbon fiber front splitters, and they fit perfectly. The carbon weave is flawless, and it arrived quicker than expected.

23 August 2024
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Reply from Twenty Two Tuning

Hey Jace,

Thanks for the awesome feedback! We're glad to hear the carbon fiber front splitters fit perfectly and that the carbon weave is flawless. It's great that they arrived even quicker than expected!

If you need anything else or have more projects in mind, just let us know. Enjoy the new look!

Rated 5 out of 5 stars

Ordered a carbon fiber rear spoiler for

Ordered a carbon fiber rear spoiler for my Audi A4. The quality is outstanding, and the installation was easy. Fast delivery as well!

14 August 2024
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Reply from Twenty Two Tuning

Hey Sezo,

Thanks for the great review! We're thrilled to hear that the carbon fiber rear spoiler for your Audi A4 is of outstanding quality and that the installation was a breeze. It's also awesome to know that the delivery was fast!

If you ever need anything else, feel free to reach out. Enjoy your new spoiler!

Rated 5 out of 5 stars

Outstanding quality and services

Bought the mag Paddle Shifters and it has completely transformed my car's gear changes. Excellent quality and very helpful customer service.

23 August 2024
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Reply from Twenty Two Tuning

Hey Charlo,

Thanks for the fantastic feedback! We're thrilled to hear that the mag paddle shifters have completely transformed your car's gear changes. It's great to know you're impressed with the quality and found our customer service helpful.

If you need anything else, we're here to help. Enjoy those smooth shifts!

Rated 5 out of 5 stars

Best customer service!

Someone give jack a rise! Customer service is on point

23 August 2024
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Reply from Twenty Two Tuning

Hey Hanry,

Thanks for the awesome shoutout! We’re thrilled to hear that you had such a great experience with our customer service—Jack will definitely appreciate the kind words (and we’ll pass on the raise suggestion!).

If you need anything else, don’t hesitate to reach out. We’re always here to help!

Rated 5 out of 5 stars

Fast delivery and quality product

Side skirts arrived in a wooden box and they were in perfect condition! Thank you! !

13 August 2024
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Reply from Twenty Two Tuning

Hey Thomas,

Thanks for the great feedback! We’re glad to hear the side skirts arrived in perfect condition—sounds like the wooden box did its job! Fast delivery and quality are what we aim for, so it's awesome to know we hit the mark.

If you need anything else, just give us a shout. Enjoy the new look for your car!

Rated 5 out of 5 stars

Excellent service and product

I will be back for more when im done installing these parts!

10 August 2024
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Reply from Twenty Two Tuning

Hey Louis,

Thanks a ton for the awesome feedback! We're stoked that you're happy with the service and the product. Can't wait to see what you think once everything's installed!

Whenever you're ready for more, just give us a shout. We're here to help with anything you need.

Rated 5 out of 5 stars

50th badges are such good quality

Just got my badges for the M4 and I cant wait to fit them! III tag you when there on!

10 July 2024
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Reply from Twenty Two Tuning

Hey Robert,

Awesome to hear you’re loving the 50th badges! We can’t wait to see them on your M4. Make sure to tag us when you’ve got them on—we’d love to check it out!

Thanks for the shoutout, and if you need anything else, you know where to find us.

Rated 5 out of 5 stars

Perfect

Perfect fit, my E90 looks better it

6 July 2024
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Reply from Twenty Two Tuning

Hey Ellis,

So glad to hear the front lip splitter and mirror covers are a perfect fit! Your E90 must be looking sharp. Thanks for letting us know!

If you need anything else, we’re here to help. Enjoy the new look!

Rated 5 out of 5 stars

TTS Rear wing Spoiler

I ordered this directly with jack and its just perfect. I did have to code my adaptive spoiler, but its exactly how I want it.

3 July 2024
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Reply from Twenty Two Tuning

Hey Daniel,

Thanks for the awesome feedback! It’s great to hear that the TTS rear wing spoiler is exactly what you wanted. Jack will be thrilled to know you’re happy with it! Glad you got the adaptive spoiler coded—sounds like everything turned out perfect.

If you need anything else, just let us know. Enjoy the new setup!

Rated 5 out of 5 stars

5/5 great experience

Shop's easy to use, support has always been there to answer my questions (his name was Jack). Package has been handled with care and the carbon pieces are well made. No issues fitting them. Would recommend it to any of my friends.

19 July 2024
Unprompted review
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Reply from Twenty Two Tuning

Thank you for the fantastic review! We’re thrilled to hear that you had a 5/5 experience with us. It’s great to know that you found our shop easy to use and that Jack was able to assist you with your questions.

We’re also pleased that the package arrived safely and that the carbon pieces fit perfectly. Your recommendation means a lot to us, and we’re grateful for your support.

If you or any of your friends need anything in the future, don’t hesitate to reach out. We’re here to help!

Thank you
Twenty Two Tuning

Rated 2 out of 5 stars

Two stars are for comms rest is pretty…

Two stars are for comms rest is pretty dire. Bought very expensive item for $$$....as car upgrade items came direct from China believe bought on AliExpress for 3 times less. No instruction asked few questions how to connect specific electrical components but received zero help or wrong advice, some was so bad in a way i.e asked to " try to see if it works???" risking burning electrical looms on a car! After weeks of going back and forth made contact with seller on AliExpress were same item was 3 times cheaper, he after me paying $100 fee sent me instructions, which I followed and all worked perfect. Twenty Two Tuning had zero understanding of product. I believe company is one man band selling items from home by ordering from AliExpress and just altering delivery details. All items you can buy with guarantee and money back facility from AliExpress for a fraction of price. I was frustrated when at the end I was not offered a refund for me getting instruction but instead was asked how to connect product.....and pass it to them...what a joke...

Update, following from reply please check link on their website it does not matter if car is A6 or S6 as per link. On both occasions I was asked back how to connect lights as they did not know.....product was out of warranty after 6 months? From AliExpress you get 3 years warranty...you decide....

Update 2; despite Jack giving this comprehensive reply, Trustpilot been notifying me that company is challenging if I am genuine customer and requested further information from me to prove my purchase, how funny is that.

20 June 2024
Unprompted review
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Reply from Twenty Two Tuning

Dear Piotr,

Thank you for taking the time to share your feedback. I appreciate your input and would like to address some of the concerns you've raised.

The product you purchased was indeed designed for the Audi A6, and as you mentioned, it was successfully installed on your vehicle. However, it seems the challenges arose when you decided to transfer the tail light to a different model after purchasing a new car. While the product was no longer under warranty, we made every effort to assist you at no additional cost. This included providing a fitting guide and a new control box, which we believed might resolve the issue.

In our last conversation on June 29th, you mentioned that you had taken the product and your car to a local professional for installation—a step we always recommend for electrical items. We were pleased to hear that the product was successfully installed and functioning correctly afterward.

Regarding the $100 fee you mentioned, we want to clarify that we do not and would never charge for instructions. This information is always provided as part of the purchase. We’re glad the issue was ultimately resolved, and we hope to have the opportunity to serve you again in the future.

Thank you once again for your feedback, and please feel free to reach out if you have any further concerns.

Best regards,
Jack (Customer Service Manager)
Twenty Two Tuning

Rated 1 out of 5 stars

Only replied before buying

Only replied before buying. Not replying any other request

11 June 2024
Unprompted review
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Reply from Twenty Two Tuning

Thank you for bringing this to our attention. We sincerely apologize for the lack of communication after your purchase. This is not the experience we aim to provide, and we understand how frustrating it must be.

Please know that your satisfaction is important to us. We’re here to assist you, and we’d like to resolve any issues you’re facing. Could you please reach out to us directly at [your contact information], and we’ll make sure to get back to you promptly?

Thank you for your patience, and we hope to make things right.

Rated 2 out of 5 stars

Update to Replacement Part

UPDATE:
Twenty Two Tuning contacted me and has informed me that they will exchange the part for one with the correct placement of the carbon fiber weave. More to follow once I have received the replacement part.
FINAL UPDATE:
I received my replacement part and everything is now correct and looks good. Prior to shipping the replacement part, they sent me a picture to ensure that I am happy with it and it is correct. Many thanks to Jack for assisting me.

23 February 2024
Unprompted review
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Reply from Twenty Two Tuning

Hello Terry,

Thank you for taking the time to share your thoughts on Trustpilot regarding your recent purchase of the BMW X4 (G02) Series M Performance Style Carbon Fibre Steering Wheel Trim Replacement from us at Twenty Two Tuning. We truly appreciate your feedback and regret to learn that your experience did not meet your expectations in full.

We understand your concern about the carbon weave's alignment not matching the OE Carbon's uniform direction. Please accept our apologies for this oversight. Had we been aware of your specific requirement, we would have taken steps to ensure your satisfaction by providing a product that matches your expectations. We are eager to rectify this issue and invite you to reach out to us directly so we can make things right for you.

Additionally, we apologize for the delay in shipping your order. The delay was due to a local holiday, and we aimed to keep you informed throughout the process. Please know that the option to cancel your order was available to you at any time during this period.

Your feedback is invaluable to us, and we hope to have the opportunity to serve you again in the future. We are committed to improving our products and services and your satisfaction is our top priority.

Thank you once again for choosing Twenty Two Tuning. We look forward to the possibility of assisting you further and improving your experience with us.

Warm regards,
The Team at Twenty Two Tuning

Rated 3 out of 5 stars

Questionable Business Pratices

Ordered a CF antenna cover for my Beemer. What I thought was a UK manufactured item, turned out to be made in China.

First, let me say that the part is perfect! Fits like a glove and looks great.

But I take umbrage with TwentyTwo's obfuscation that their parts are made and shipped from China.

What are you hiding?

Can't you be open and honest?

15 November 2023
Unprompted review
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Reply from Twenty Two Tuning

Hello Terry,

Thank you for taking the time to share your feedback with us. We genuinely appreciate hearing from our valued customers.

We're thrilled to hear that the Carbon Fibre Antenna Cover for your BMW fits perfectly and looks great! Your satisfaction is our top priority.

Regarding the location of our manufacturing, we want to be transparent about our operations. While we do have stocking locations in the UK and Australia, our manufacturing facilities are based in Asia. We understand the importance of openness and honesty, and we appreciate your concern.

It's wonderful to know that you are pleased with the quality of our product. In the spirit of transparency, we encourage our customers to inquire about the stocking location if they wish to know more. We refrain from claiming that our products are manufactured in the UK on our online store, as we prioritize providing affordable options to our customers. Producing in the UK would significantly increase the production costs, and we believe in offering a high-quality product without imposing unnecessary premiums.

We hope this clarifies any concerns you may have had, Terry. If you have any further questions or need additional information, please don't hesitate to reach out. We look forward to the opportunity of serving you again in the future.

Best regards,

Twenty Two Tuning LTD

Rated 5 out of 5 stars

Ordered a couple of parts for my Audi…

Ordered a couple of parts for my Audi TTS, delivered to the UK pretty fast and in great condition.

Thank you

2 August 2023
Unprompted review
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Reply from Twenty Two Tuning

Thank you for your review, Ashley. We look forward to seeing you in the future.

If you require any assistance, please do not hesitate to contact us!

Rated 5 out of 5 stars

Bought a front splitter for my 335d and…

Bought a front splitter for my 335d and full internal trim kit and I couldn’t have been happier. Great shipping times and spot on communication from Jack in customer services. 100% will be using for future cars.

17 April 2023
Unprompted review
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Reply from Twenty Two Tuning

Dear Michael,

Thank you for taking the time to share your positive experience with us on Trust Pilot. We are thrilled to hear that you are satisfied with your recent purchase of a front splitter and full internal trim kit for your 335d, and that our customer service representative, Jack, provided you with exceptional service throughout the process.

It is always a pleasure to receive such positive feedback, as it affirms that our efforts to provide quality products and excellent customer service are well-received. We look forward to serving you again in the future and hope to continue exceeding your expectations.

Thank you once again for choosing us as your trusted supplier, and we wish you all the best with your future car endeavors!

Best regards,

Twenty Two Tuning

Rated 1 out of 5 stars

Purchased the Carbon tips for my BMW…

Purchased the Carbon tips for my BMW M5. My first problem was the delay in shipping. I finally received the product and after just three days on my car, the attachment screws that secured the tips to the exhaust pipe developed rust. One screw was difficult to remove. I went to a hardware store to get better screws and explained my problem and they said the supplied screws for the exhaust tips were very low quality. Also within two weeks, paint was deteriorating on the center exhaust tips. I contacted customer service and supplied them photos of the problems and explained the problems I was having. Jack the customer service manager actually told me that rust developing around the screws is not a problem and the paint deterioration could be a result of abrasive cleaning. So let’s see, my wiping off the tips with a micro fiber cloth after the car was washed is abrasive cleaning and rust developing after only three days is not a problem? I told him he had no idea what he was talking about and I informed him that I would file a claim with my credit card company for a cheap low quality and defective product. Suddenly I got an email with instructions on contacting their return department to see if the exhaust tips can be returned. Now this company wants me to pay to have the exhaust tips returned when other reputable companies will gladly provide a free shipping label to return defective items. In addition their return policy states that they will only offer a refund to for shipping the tips back if THEY CONSIDER THE ITEMS TO BE DEFECTIVE. So let’s see, I sent them photos that showed rust developing on the attach screws after only a few days on my car and sent photos of the paint deteriorating from the expat tips and their response to me was they pictures were not clear. This company has already denied that there is a problem with the exhaust tips and I’m supposed trust them to refund my shipping costs and admit that their product is defective? I’ve never seen this level of denial, manipulation and excuses from a company before. THIS IS ONE PERSON RUNNING A UNPROFESSIONAL BUSINESSES FROM HIS BEDROOM OR GARAGE. DO NOT BUY ANYTHING FROM THIS COMPANY.

11 October 2022
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Reply from Twenty Two Tuning

Dear Richard,
Thank you for your review,

I am sorry that you have had a negative experience with Twenty Two Tuning.

From our correspondence with you, we have expressed that we are willing to accept this product and check the defects you have described in this review. Per our warranty on our exhaust tips, if the product is found to be defective from manufacturing, we would cover the item for either a replacement or refund, including return shipping costs.

In our last email correspondence with you, our customer service manager explained that to arrange any return, we will require a case to be opened at our returns centre. We look forward to rectifying this issue once we have received your contact, sir.

Update - 19/10/2022

We have expressed that better quality images of the defects in question may be enough for us to see if we can help you with this issue. We have yet to receive a reply email regarding this as we would like to resolve this as quickly as possible and make sure you are satisfied with our service.

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