XXXLutz Deutschland Reviews 

Toll
Toll
Toll

I accidentally bought a dinner table in August and immediately emailed customer service for cancellation. They said it's impossible to cancel, and I need to send it back once it arrives.

Since then, they have created 13 TIMES pickups, which were canceled each time without reason. They made me wait at home every time they made a new pickup, and NOBODY CAME or left a note. Sounds like a joke.

The delivery company simply doesn't want to carry the table and cancels the task. XXXLutz doesn't take any responsibility or action to solve this issue and keeps giving me new pickup dates.

The worse customer service I have ever deal with. You are a „ticket“ for them to put in „done“ and push the issue to someone else.

AVOID THIS COMPANY.
Terrible quality, terrible customer service. 500 euro solid wood desk with HUGE VISIBLE FLAWS and terrible quality. 23cm black filling on top surface (not just a small knot), marks on black paint and water damage in all drawers.
Customer service were chased 3 times before they even responded and then their response was not only rude, but legally incorrect, stating there was no basis for complaint. As a lawyer I can tell them categorically there is a basis when you advertise an item of a certain quality that is what you deliver. Such a significant 23cm flaw on the most visible top surface is absolutely not acceptable quality and to even suggest that shows how little this company cares for customers, quality or the law.
I am STILL chasing their rude and incompetant customer service for a replacement and shall be taking legal action if they don't resolve.
PLEASE AVOID THIS COMPANY AT ALL COSTS. would recommend hoffner instead.

I arranged a whole apartment here, great

all great… thank you

Ok Möbel, aber XXXLutz respektiert das auf ihrer Webseite angegebene Lieferdatum nicht.

Spend €500 8 weeks ago on a couch. And there is no couch yet. Bad service and bad company. Don’t buy here!!!

Trash company, called them 3 times but as soon as they hear I speak english they hang up the phone?

Many thanks for making innovative high quality furniture I wish you continue the same.

worst service i have experienced. i did a rating and they got this deleted from trustpilot. Even though it was genune and correct. They contacted me to sort my issue but i am not suprised they keep promosing stuff which they actually cant deliver.

so i still suggest dont buy kitchen from them it is a drama. All they do is take the money until that point the service is great after that there is no service at all.

Communication with this company is almost impossible. Kitchen ordered, delivery problems (had to find out my self), seller(s) are not available or say to call back, but do not. Drama...

Excellent selection of goods. Issues raised were dealt with quickly and without pain. Even for a Brit sitting hundreds of miles away, the service was brilliant.

I would like to file a complaint. It's about order number WMVE7X. We bought this rug, but we had to wait for the delivery. Once delivered at home we saw that the color didn't match with the color in the store. We called your customer service and explained the situation. The employe told us that we could come to the store to return the rug without any problems.

Once we got in the store (which we had to drive more than half an hour) the employe that helped us was very rude. He told us that we could not return the rug under any circumstances and was very rude about it. He told us to leave and didn't want to help us.

We are very disappointed in your service, especially because we buy a lot at your store. We also bought a closet that we are waiting for the delivery. If this is how you treat customers this is the last time we ever buy something at your store. It's just really rude.

We still want to return the rug. The package is complete, we have the receipt, everything is perfectly okay so I don't see a reason why we can't return it?

If you don't take it back we are going to take further steps. I would like to hear from you soon.

i bought 6 chairs at really at a low price with great quality

I ordered a WMF pan set and within 6 months one of the pan started to lose its non-stick coating. When I emailed them about it, they asked me to return the entire set. Now more than 5 months have passed I have neither received refund, nor the panset and have not heard from them.
Whenever I send an email I get the same response that they are currently working to find a solution and ask for my patience which is actually losing my patience.
very very disappointing.

Never ever!!!!! I waited for 4!!!!!! Months for the delivery and when my wardrobe came at last - i found out that the half of the parts were missing. Awful service! Awful quality! My worst case with furniture that i ever had!

I have ordered and paid for two beds (and more) for children on 17th of March, that was three months ago. Expected delivery was end of June. With a lot of arguing we got a part of delivery and said ok the rest we will wait until the end of June. Today, expected delivery date changed to end of August/ September and sadly that is not the worst part. If someone else makes order today, expected delivery is 5 days! Would anyone like to order with this sort of company?

-> Delivered product with missing part
-> After more than 1.5 month they tried to delivery missing part which is again wrong part.
-> After few weeks they say they have reordered #VAR1#@#VAR2#.#VAR3# part which will be delivered during calender week #VAR9#. I don't know what does that mean & how I'm suppose to decode those variables.
-> I responded them to provide details in human readable format, I even sent an email to kommunikation'at'xxxlutz.de some days back. But no response yet.
->Now, I'm pretty sure that they will respond to this review by saying contact us via kommunikation'at'xxxlutz.de email, to again they will not respond.

It is really very tiresome communication which is hampering daily personal/professional work as well.

Feel like donating them back whatever they have delivered till now.

ich kaufte die Küche aus dem Internet bei XXXLutz, sie lieferten mir die deffekte Küchen Arbeitsplatten und änderten sie trotz 3 Wochen nicht.Ich habe diese Situation oft telefonisch gemeldet, die ich viele Male E -Mails gesendet habe.
Ich warte immer noch darauf, dass der Küchen Arbeitsplatten geändert wird.
Ich bedaure, eine Küche von xxxlutz gekauft zu haben.