XXXLutz Deutschland Reviews 

I bought a bedroom set and kids bed. While the quality of the bedroom furniture was good, the kids bed, especially the lower one should have a proper slating frame. The original packing came with 3 pieces and the bed keep braking. I had to buy extra wood pieces to fix it.

Also, the assembly wasn't very clear when there are identical pieces in the packing. Tagging such wood pieces will make life easier

I ordered a couch and a bench from them in the end of March 2022. The couch had an original delivery date of 6-7 weeks.( for mid-May)( which was one of the main reasons we ordered it.)

Two days after our order, they emailed us that the couch will arrive possibly in early June 2022.A couple of days ago, we got another email telling us it will be delivered possibly in mid June 2022.

Even now on their website, it states that if you order that same couch, it would take them 6-7 weeks to deliver!

The stool we ordered (6-7 weeks original delivery time) will probably be delivered at the end of June.( I received an email from the company)

We do not want to take the decision to cancel the two orders.

The company needs to be honest on delivery times promised from the start.

—————
Update on June 3rd:

Received an email from the company that our couch is further delayed and will be “probably delivered “ in the end of June.

Update on June 9th:

We cancelled our order. We received the refund within 3 working days.

Note: In all interactions with the company, the customer service employees were outstanding. Of course there was nothing they could do to change the situation but they were always friendly, professional and always as helpful as they could.

PATHETIC!!!!

I had placed an order online for kitchen on 27th March 2022 and it was supposed to be delivered in 6 working days but we did not receive the item even after waiting almost a month.
Tired of calling and writing emails (to which they never reply) I finally cancelled the order on 29-April-2022 and till today I have been following up on the refund of money but I get no reply.
I have never experienced such pathetic customer service. I would recommend who ever reads this comment, please do not buy anything from XXXLutz. They are big scammers and make fool out of people. I wish I had read the comments out here before placing my order. I regret placing my order with xxxLutz.

This is really very bad furniture company.
We had ordered a sofa from XXXLutz on 13.04.2022 and next day we want to cancel our order because same day our builder told us that he has to change the size of one wall due to noise was going to other apartments.
But XXXLutz said they can't cancel our order and we have to buy something else with same price.
This is really like cheating with customer and i will never ever going to buy anything from this store.

I ordered three ceiling lights, they all came in, with little problems wit delivery but not XXXLutz problem. Problem starts when I discover one delivery was damaged in transit. I try writing and asking if I can send the item back for replacement but no reply for several days. I saw that the item came with return papers with option to request replacement and tick that and send it back. Several days later, still no reply on complain, but suddenly I see the ammount refunded on my account. I made the purchase with discount and if I want to purchase it again, I need to pay 50% more this time. I wonder if they give discounts only to push damaged items... I give two stars because I got two other items, but the way they ignore complaints is appalling!

I would like to thank You for your help, after your intervention all of the items I have ordered were delivered within a week.

bonjour
good morning
I bought a piece of furniture from kika in bratislava = new name XXXLutz ..
After 2 years the walls move apart and the shelves fall
of course no more guarantees
basically you have to change furniture after 2 YEARS
who can help me because a solvak don t care

Top! Good quality

I hope this review helps people who are starting their life in Germany.

During early March we went to Lutz to buy two mattresses and a bed for our new apartment. We had to furnish everything from scratch and we explained to the sales person we needed the furniture in 3 weeks tops. Otherwise, we would not buy it. If there were a delay, we would have no bed to sleep on! He assured us 3 weeks was possible as the bed was in stock, the same for the mattresses. However, this was obviously empty talk as now Lutz is delivering on mid April! We have tried reaching out to Lutz to cancel the orders but they considered the delay of two weeks "reasonable" and won't do it (mind you now it will be 5 weeks total to deliver something in stock).

In summary, the worst experience I have ever had with a store and their deliveries. They should clearly inform the consumer on real delivery dates and cancelling orders should be easier.

The prices and delivey of the products were amazing. I received a Dining table and sofa of great quality at affordable prices. They even combined a few of my orders and helped me save shipping charges

The team was very prompt and quick even when i had to cancel something and request refund.

We ordered some bedroom furniture on 15.November. They send a email about delivery its delayed. OK. After this they send a email, the furniture come 03.03. I throw all my old furniture into garbage, and I have a empty bedroom now. They called me yesterday, the wardrobes arrive another two weeks later... I've been waiting for months. But the money was put away...

Nice side board but the delivery time of the other package took very long otherwise great product.

I have furnished my apartment with most of the products from XXXLutz and we're very happy with the quality of the products.
I would for sure recommend XXXLutz to my friends and family.

ordered 4 chairs 5 months ago, and each month i get a mail that the delivery will be delayed, as they dont have chairs in stock.
Although they have in the online shop the chairs, ready do be delivered only in 5 working days!!
The only reason I can think about, that they dont want to deliver the chairs that i bought with discounted price last year.

The customer service representative was very arrogant and drop the phone while speaking...

Never buy from this store!!!

We ordered over 2000€. They delivered 5 months late and 3 packages missing. At the delivery they brought in approx 25 packages, there was no number of packages on paper, only number of furniture. At the end you have to sign it. Once you have the time to check, they will not reply. We now have to go to lawyer for a sue. This is our experience with this company. Maybe other company is as bad online either, but XXXLutz is definitivey bad and slow! After a letter from my lawyer their answer comes immediately ! no lawyer no answer !

Only nice to you if you want to buy something. Once you have signed the contract they don‘t want to talk to you anymore.
If they reply, they send impolite E-Mails.
They only want to generate sales!

Ordered a new bed, got it without screws and all the equipment. The customer service told me (after an week) that the equipment will be sent from the manufacturer. Now I am sleeping on a mattress surrounded by boards since three weeks, no equipment found the way to me and the customer service is not responding. Last time I ordered something at XXL Lutz, that's for sure.