I asked if they can credit my refund as gift card balance when a package is damaged and undeliverable. Without permission from me or any explanation, they refunded to my original payment method. I wan... See more
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I didn't even want to give a single star. The package was sent to the wrong state. I contacted the customer service, but they actually asked me to contact them again after 5 days to request a return... See more
Company replied
The PEPERO STRAY KIDS product was advertised as a Stray Kids Pick, but the item I received was a standard box without any Stray Kids–themed packaging or content. This was misleading based on the listi... See more
Company replied
I've been ordering from Yami once a year since June, 2021. I haven't bought anything fresh--just dried/preserved foods, sauces and other shelf-stable staples. If you bundle the order and get free ship... See more
Company details
Written by the company
The #1 Asian-centric eCommerce site in the United States for authentic food , groceries , snacks , and home goods. We’re bringing the world closer for everyone to experience and enjoy by making authentic Asian groceries and goods easily accessible to all of North America.
Contact info
140 S State College Blvd #300, 92821, Brea, United States
- 1(800) 407-9710
- help@yamibuy.com
- yamibuy.com
Replied to 33% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Cheating in customers' reviews
Cheating in customers' reviews
I purchased a soymilk maker from yamibuy.com with unsatisfactory experience. So I posted a two star review with comments. Within hours my reviews were deleted. Only positive reviews are there with over 90% of 5 star reviews. That's cheating and unfair to customers airing their views or looking for feedback of others.

Reply from Yami 亚米
They take my money and refuses to send…
they take my money and refuses to send the money back. A truly horrible experience. Is it a scam or what ?

Reply from Yami 亚米
It is just ridiculous
It is just ridiculous! Be aware guys just take screenshots of all your purchases! The descriptions of all items are editable! I paid the price for 10 sheets facial masks. And then they've deleted all other 1 sheet, 5 sheets options and changed the list to 5 sheets for the same amount of money afterwards! it costs more already for 10 sheets comparing to other brands. And now...

Reply from Yami 亚米
I have ordered three times from this…
I have ordered three times from this company. Each time I have placed large orders. I have had no issues, and everything was great. Fast Shipping also.
Improvement
It's a shame, at first i liked this site to order stuff( food/drinks mostly) to try that can't be found locally. Then I started to notice a common trend, the majority of food/drinks i ordered from the site arrives anywhere up to 7 months past it's shelf date.
UPDATE: It seems as recently the company has gone through it's stock of food/snacks/drinks and cleared out items that might have been out of date. I placed another order recently after seeing that they now include exp dates on listings. My drinks and snacks seem to be good on the dates. However it is a little sketchy that on some bags of chips i received, an"exp date" was written on with permanent marker.. and the date is different than the date actually printed on the bag. I will recognize the improvement and update my rating/review, but don't fall back into selling people expired products please. This is stuff people are putting in their bodies.

Reply from Yami 亚米
Highly recommend
I would definitely recommend Yami. I have been their customer for over 6 years. Fair price and delicious Asian snacks. They also have an excellent customer service team.
I bought another order
I bought another order and it was nother smooth transactions. I would recommend using PayPal because I did not have to do any verification process. The order shipped in a day.
I did only select items that can be fulfilled by the California location so that can be way it has been smooth.
Good company with great products.
Great experience
I've been using Yamibuy for years. Yamibuy has a wide range of products, it is very convenient to buy. The after-sales service is excellent and the customer service staff is very patient!
Excellent Online Shopping
There are a variety of products are primarily from China, Korean, and Japan on this website. The quality of products are good. It is convenient for me to purchase snacks, necessities, and breakfast. The local express is so fast, and the packages are excellent.
Require picture of ID and credit card
I totally agree with previous comments. When a company asks for a picture Of your ID or passport for a purchase that they just got your address, full name, credit card, and cvc number sounds a bit shady. If a company doesn't trust me, I don't see a reason to trust the company. They do this not just to new customers, but also to whom made purchase years ago. Perhaps they just don't need customers. I would not recommend this company!
Been using YamiBuy for years and it…
Been using YamiBuy for years and it never disappoints me. There are many varieties of foods, snacks and cosmetics from around the world. I am very happy that I can eat the snacks that I miss. Some of them weren’t even in stores.
Best choice!
As a very keen food person! This is really a good choice, and I am very surprised by the many hometown snacks. Every purchase brings me new discoveries, and the logistics speed is quick, undelayed. Looking forward to the next purchase😄哈
Great experience
I love this website to purchase some Chinese food all the items are cheaper than the real Asian store. The shipping is super fast and you can receive it within 3 days. I will recommend it this app to my friends!
Very good app for shopping
When a company asks for a picture Of…
When a company asks for a picture Of your ID or passport for a purchase that they just got your address, full name, credit card, and cvc number sounds a bit shady. I would not recommend this company!

Reply from Yami 亚米
Where is my refund??
Where is my refund??
I ask Yamibuy for a refund as I am concerned about them asking for an ID and passport etc. and waited 5-10 days. Never received my refund. I saw they cancelled my order and I’m very furious.

Reply from Yami 亚米
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