Yanchao Reviews 

137
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 130 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising their efficient delivery services and competitive pricing. Customers frequently highlight the excellent customer service, noting the staff's honesty, transparency, and willingness to assist throughout the entire process. Many found the shipping speeds to be exceptionally fast, with packages arriving well-packed and in perfect condition, often exceeding expectations. The affordability of their services is a recurring theme, with many people saving significant amounts compared to other agents, especially for larger shipments. However, some customers also noted that the pricing might not be as competitive for smaller packages, and a few experienced delays or found certain links to be non-functional.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast and affordable shipping.... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting its helpfulness,... See more

Price

Customers had positive experiences with price, often highlighting affordable rates and competitive pricing... See more

Service

Users describe positive interactions with service, highlighting its reliability, speed, and helpfulness, with... See more

Staff

People report positive experiences with staff, highlighting their responsiveness, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve used Gonest as my shipping agent in China multiple times, and they’ve been nothing short of amazing. Communication is fast and clear, they always send detailed updates, and they handle everyt... See more

Rated 5 out of 5 stars

Amazing Quality at a competitive and remarkable price point. The best customer service i have experienced when buying from China to the UK, fast, reliable, efficient. The shipping speeds were the best... See more

Rated 5 out of 5 stars

This is not a paid review neither was I forced to do this Rating.. I am basically doing this because I was satisfied with the services of Gonest. they shipped my goods down to the uk in good condition... See more

Company replied

Rated 5 out of 5 stars

The best shipping company ever, if you are hesitant about using them just reach out to their customer service they are so helpful. Better pricing than most of other companies out there. I love them so... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

137 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(137)

115 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best agents right now !

Very helpful and fast customer service. You can confidently trust you items being stored and shipped with gonest . They provide videos of packaging and regular coupons , best agent out there

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely Excellent Service

My experience with Winnie ( I suppose an higher member of Gonest ) has been absolutely excellent. Despite having countless issues with suppliers and merchants, Winnie never left me alone for a single moment. She was always available, responding immediately every time, even when the order had already been shipped and technically her job was done.

Her dedication and professionalism went far beyond my expectations. It’s rare to find someone so committed to helping customers and making sure every detail is taken care of. Winnie turned what could have been a stressful and frustrating situation into a smooth process where I always felt supported.

Truly outstanding service — highly recommended!

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Satisfied

The very responsive staff provides the necessary solutions, a big thank you for your efficiency

5 September 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience with this…

I had a great experience with this shipping company. My goods arrived on time and in perfect condition. Their communication was clear and professional throughout the process, and they provided updates until delivery. The shipping fee was reasonable, and the service was reliable. I will definitely continue using their service and recommend them to others.

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Gonest experience

Ordered one item and it came in 17 days this is good compared to CNFans shipping wss so cheap and the customer service WhatsApp was perfect

27 August 2025
Unprompted review
Rated 5 out of 5 stars

I had three different orders

I had three different orders. Kane assistance in making sure that my orders were measured and weighted for the best shipment option. Kane is so polite and caring. He helped me stayed calm by constantly checking and walking me through the entire process. Thank you so much Kane! I will continue to use this company. I tried two others before this one. They were not as attentive nor polite. Kane is the best! Gonest!!

27 August 2025
Unprompted review
Rated 5 out of 5 stars

Their customer service is topnotch!

Their customer service is topnotch!
They are there to guide you every step of the way and answer your questions. Their service was also fast and easy. I have now used them twice now and plan to use them in the future too.

17 July 2025
Unprompted review
Rated 5 out of 5 stars

I have used Gonest.Cn twice and it is not my last

I have used Gonest.Cn twice to order items from Taobao.cn to be shipped to my home in the USA. Once in July and the first time a few months before that..I highly recommend this company. I took my time to order my items and follow the steps precisely like the gonest.cn websites says. If you take your time and follow all the directions and take your time to order items carefully you will have a great experience like me. The shipping was not expensive either. The first time i order a really nice baby stroller. I paid maybe $50 for shipping. The stroller is a $400+ stroller in the USA. It was about $50 on taobao.cn. it is such good quality. I look forward to using gonest consolidation service for many years to come.

8 July 2025
Unprompted review
Rated 5 out of 5 stars

they are real

they are real, and probably one of the best shipping agent out there currently. 5/5

12 August 2025
Unprompted review
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Reply from Yanchao

thank you for trust

Rated 5 out of 5 stars

FAST SHIPPING COMPANY

What a reliable shipping company. My good was shipped fast from China to UK within 7 days and there rate is very cheap. I will continue using them.

11 August 2025
Unprompted review

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